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Reviews of Residence Inn by Marriott Louisville

3 out of 5
Residence Inn by Marriott Louisville
120 N Hurstbourne Pkwy, Louisville, KY

Reviews

8.0

Very Good

Rating 10 - Excellent. 168 out of 353 reviews" "
Rating 8 - Good. 91 out of 353 reviews" "
Rating 6 - Okay. 42 out of 353 reviews" "
Rating 4 - Poor. 24 out of 353 reviews" "
Rating 2 - Terrible. 28 out of 353 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

DaNean

Traveled with family
I love the outdoor entrance and the front desk employee was very nice
Stayed 1 night in Apr 2024

8/10 Good

Arnold

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No I don't go looking for fancy places when I'm staying at a hotel on a trip. Clean and convenient are important to me and this hotel fits the bill in those areas. Yes some of the Interior is not modern compared to the fancy higher price places but it was clean and nice. Easy to get to, staff were very polite. Only problem I had was the TV was a little bit hard to use, of course my 12-year-old son could figure it out lol. But with the full course breakfast the next morning it's a very reasonable place to take your family.
Stayed 1 night in Mar 2024

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about it an clean...
Stayed 2 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
A bed is a bed, but when the staff goes the extra mile it makes all the difference.
Stayed 2 nights in Jan 2024

4/10 Poor

Jeremy

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the second time we stayed there this year, and both times we have had some plumbing issues. Property is fairly worn down, bedding is uncomfortable, blankets are paper thin, and pull out bed is un-sleepable. You have to go to the front to ask for bedding. Our car was opened and contents were rifled through during the night. thankfully no major damage to our vehicle.
Stayed 3 nights in Jan 2024

6/10 Okay

DARRELL

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

DARRELL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ffffggggfgg
Stayed 1 night in Dec 2023

10/10 Excellent

Hunter, LA Crescenta

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcoming and very very clean.
Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Leo

Stayed 6 nights in Nov 2023

10/10 Excellent

Woodrow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Lynell

Stayed 5 nights in Oct 2023

2/10 Terrible

Anite

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Stayed 2 nights in Oct 2023

6/10 Okay

Brent

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Oscar, Greenville

All good
Stayed 6 nights in Oct 2023

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aaron and the entire staff were amazing! The property was a quiet safe retreat. Accommodations were excellent. Highly recommend!
Stayed 3 nights in Oct 2023

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was very good. The room was clean and well appointed. Breakfast was decent for continental. The only negative was being awakened on Friday night at midnight by a vehicle cranking the bass music up and people yelling outside.
Stayed 1 night in Sep 2023

10/10 Excellent

Rosa

Stayed 1 night in Sep 2023

10/10 Excellent

Julianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were in town for a 4-day music festival and ended up spending five nights. This was a great and affordable place to stay. Quiet, nice part of town, parking was easy and the location was a convenient drive to almost everything one needed. The staff was super friendly and helpful. The one and only thing I could find where improvement was needed was that the firmness of the bed could have been more plush. So, if you like sleeping on a firm mattress, you're in luck. My wife and I would definitely say here again when we're in the area next.
Stayed 5 nights in Sep 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night staff was very helpful an pleasant
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was there for a music festival. Was very happy with the room and location. All of the staff were amazing and sweet. Already plan on staying here again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Bed
Bed was so hard. Room 113. The rest was good
Stayed 1 night in Sep 2023

10/10 Excellent

Bridget

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
We stay every week at a Residence Inn because we go to school in Louisville. We’ve always had a good experience at this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff. Comfortable stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Bridget

Stayed 1 night in Sep 2023

8/10 Good

Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best hotel I've stayed at so far. Very clean and quiet. Staff was friendly. The pull out couch mattress was not the best, but the main bed was comfortable. Would definitely stay again.
Stayed 1 night in Aug 2023

8/10 Good

Jeremy

Traveled with family
Liked: Cleanliness, staff & service
Nice property that fit my family of 6 well.
Stayed 1 night in Aug 2023

10/10 Excellent

Alexis

Stayed 6 nights in Jul 2023

8/10 Good

Tommy, Indianapolis

Traveled with group, Traveled with family
Need update, blood stains on pull out couch.
Stayed 1 night in Jul 2023

10/10 Excellent

Leeann

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Had more amenities available than expected. It was a first for us and will not be the last!
Stayed 1 night in Jul 2023

10/10 Excellent

Jasmine

Stayed 1 night in Jul 2023

10/10 Excellent

LaKeisha

Stayed 1 night in Jun 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Nelcenia

Stayed 2 nights in May 2023

10/10 Excellent

Katherine

Stayed 3 nights in May 2023

6/10 Okay

mark

Traveled with family
Liked: Staff & service, property conditions & facilities
It was in a good spot. The check in staff was really helpful and very good at what they were doing. Our first room had an odor in it so I asked to be moved and they were very cordial and happy to acomodate me. I appreciated that. We checked in late so the only room they could acomodate us with was a handicapped room which was fine for us. There were 2 bugs we killed in the room, one in the pullout bed and the bathroom under toilet lid had not been cleaned. For this reason I probably wouldn't recommend this property.
Stayed 3 nights in May 2023

2/10 Terrible

Robert Reno

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The toilet was non functional when I arrived. I alerted the staff and the repairman came the next day. Replaced a part and left and it still wouldn’t work. I politely complained with no real results. In a Marriott I should hope that the toilet works.
Stayed 3 nights in Apr 2023

10/10 Excellent

Eric

Traveled with family
Great breakfasts
Stayed 2 nights in Mar 2023

4/10 Poor

Leanne

Business traveler
Disliked: Amenities, property conditions & facilities
The whole reason I wanted to stay here was because it said the room I booked had a fire place. I stayed at another Residence Inn in Nashville and it was all around wonderful. So, false advertisement there. The bar to help lock the door, was wobbly and would not help secure the door. There was no toilet paper anywhere in the studio. There was hair on the bathroom floor and they hadn't dusted for awhile the TV stand. The room smelled really odd. Anyone i saw outside was only there because they were walking their dogs. As little as my room was cleaned, I don't think they cleaned well enough to get rid of dog fur. I'm allergic to dogs and didn't realize how many stayed here. The bottom sheet was so thin, you could feel the huge pilling all over the mattress. It was a very hard mattress and I slept maybe 2 hours. I was very frustrated and extremely upset how everything was. The lady who checked me in was very friendly and probably the brightest spot on the whole property. I will never go back there again. If canceling my stay and getting one down the road I usually stay at and love, wouldn't have cost me a fortune, I would never have stayed.
Stayed 1 night in Feb 2023

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

David

Stayed 1 night in Oct 2022

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Bacardi

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The oven was dirty, pots and pans were dirty as well.
Stayed 5 nights in Oct 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older “generation” Marriott property. Not as much privacy as with newer 2 bedroom suites. Friendly employees. Living room furniture needs to be replaced, not very comfortable and showing some age.
Stayed 2 nights in Oct 2022

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that worked late evenings was exceptionally helpful and always cheerful.
Stayed 5 nights in Sep 2022

2/10 Terrible

Tim

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff gave room away without any notification. Made no effort to remedy the issue.
Stayed 5 nights in Sep 2022