Ratings based on 93 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Average

Posted Mar 22, 2015
This place was nice enough. Clean and in a nice area. The layout of our suite was just a little awkward. Ok for overnight, but not comfortable for an extended stay. The area for the couch, desk and TV felt crowded and uncomfortable. But, like I said, it was clean, and the free breakfast was plentiful and good.
Comment from Hotel Management
Mar 25, 2015 by Thais-AGM, Hotel Management
Hello J. Thank you for taking the time to review our hotel. I am so glad you enjoyed our breakfast. I am sorry the suite layout did not work very well for you. Our studio suites have 450sf of space, but since it was not spacious enough for your party, allow me to recommend our Penthouse suites next time around. The penthouse suites have 875 sf of space and it features two floors with 2 queen beds and a sofa sleeper in the living room area, in addition to two bathrooms and a full equipped kitchen. Please come back and see us again!
4 out of 5
Recommended
for Families
by Katelynfrom Birmingham

Large room, good location.

Posted Dec 28, 2014 on Hotels.com
Our room smelled like cigarette smoke and there were dirty dishes. Large room though.
Comment from Hotel Management
Mar 7, 2015 by Thais, Hotel Management
Hi Katelyn, Thank you for your review. We strive to create the best experience for our guests and I’m sorry this was not the case for you. We are a smoke free hotel and we should have noticed if someone disregarded that rule. Our housekeeper manager will personally take actions and continue training our staff to prevent this from repeating in the future. Have a Happy New Year!
5 out of 5
Recommended
for Getaway With Friends
by Cyndefrom cincy

lots of space

Posted Dec 24, 2014 on Hotels.com
was in town for cheer competition and the three beds and large spaces worked great for us,we will stay again.
Comment from Hotel Management
Mar 7, 2015 by Thais, Hotel Management
Hi Cinde, Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are pleased that you enjoyed our spacious suites. We look forward to your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 28, 2014
Hotel staff was great!!! Very nice hotel and convenient location. I would recommend it to everyone.
Comment from Hotel Management
Dec 4, 2014 by Thais, Hotel Management
Thanks so much for your recommendation! We hope to see you again the next time you visit Louisville!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Lebanon, Tn

Nice hotel in Louisville, Ky

Posted Nov 19, 2014
Pros: I liked the full kitchen and the apartment sitting.
This was my first experience staying at a Residence Inn but I really enjoyed it.
Comment from Hotel Management
Nov 25, 2014 by Thais, Hotel Management
Hopefully first of many! Thank you for choosing us and for taking the time to give us your feedback. It was a pleasure having you as our guest.
4 out of 5
Recommended
for Couples
by Kennyfrom Indiana

Weekend getaway

Posted Nov 10, 2014 on Hotels.com
We were there for weekend nice stay very good room
Comment from Hotel Management
Jan 24, 2015 by Thais, Hotel Management
Hi Kenny, Thank you for your review. I’m glad you enjoyed your weekend getaway. Come back and see us soon!
2 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Oct 20, 2014 on Hotels.com
I had a not so pleasant time. Things just did not go well from the onset, first they booked me the wrong room, this wasn't the hotel fault, but it didn't help the matter. I went shopping for some groceries and when I went to put them in the refrigerator, there were a few strands of hair in it. I reported it to the front desk. When we returned to the hotel, the housekeeping department left me a gift and a note apologizing for the oversight. I thought that was very nice. I cooked a snack for my family and when I took a plate from the clean rack, the dish was dirty. I let the front desk know and the desk clerk apologized for the matter but didn't make it right.
Comment from Hotel Management
Jan 3, 2015 by Thais, Hotel Management
Thank you for taking the time to share your experience. I am very sorry to read that you did not enjoy your time with us very much. We always try to provide each guest with excellent service, and unfortunately we were not able to achieve this with you. Our housekeeper manager will personally take actions and continue training our staff to prevent this from repeating in the future. Kind Regards,
3 out of 5
Recommended
for Business Travelers
by Dianefrom Hurstborne Pky

Louisville October Trip 2014

Posted Oct 14, 2014 on Hotels.com
The room was nice but we had bugs crawling around on the walls and ceiling:( Ceiling Fan was very noisy and upstairs toilet was running. I tried to fix it put my hand in and it came out covered with black stuff..nasty..
Comment from Hotel Management
Jan 3, 2015 by Thais, Hotel Management
Dear Diane, Thank you for taking the time to share your experience with us. I am very sorry to read you were disappointed with your recent stay. We had an unusual amount of stink bugs in the Louisville area this season, and they are quick to get in our suites as the temperature changes. You can rest assure this is no longer an issue and that our management team took actions to prevent this from repeating in the future. Sincerely, Thais Alexander Assistant General Manager
5 out of 5
Recommended
for Families
by Williamfrom Virginia

Wonderful

Posted Oct 10, 2014 on Hotels.com
Perfect! Plenty of room for our family of 5.
Comment from Hotel Management
Jan 3, 2015 by Thais, Hotel Management
Dear William, Thank you for staying with us and for completing a review of our hotel. I'm pleased to hear you enjoyed our spacious suite. We hope to see you back soon! Sincerely, Thais Alexander Assistant General Manager
5 out of 5
Recommended
for Business Travelers
by Chau Bfrom Louisville

Wonderful

Posted Sep 5, 2014 on Hotels.com
Nice big space and very quaint.
Comment from Hotel Management
Jan 3, 2015 by Thais, Hotel Management
Dear Chau B, Thank you for the review! We value your feedback and appreciate you taking the time to evaluate your stay. We are so pleased that you enjoyed your suite. I hope you had a chance to enjoy our complimentary breakfast as well. See you next time! Thais Alexander Assistant General Manager