2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Relais et Châteaux Thalasso & Spa Ile de la Lagune

5 out of 5
Relais et Châteaux Thalasso & Spa Ile de la Lagune
Boulevard de L'Almandin, Saint-Cyprien-Sud, Saint-Cyprien, Pyrenees-Orientales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 92 reviews" "
Rating 8 - Good. 26 out of 92 reviews" "
Rating 6 - Okay. 10 out of 92 reviews" "
Rating 4 - Poor. 1 out of 92 reviews" "
Rating 2 - Terrible. 1 out of 92 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

ANNIE

Stayed 1 night in Dec 2023

6/10 Okay

Grady, Santa Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful chateau/winery with lovely rooms and a friendly staff. The grounds are spectacular. But the hotel is relatively new, so there is a gap between expectation and performance. We were delayed getting into our room until 4:30 because housekeeping was backed up due to a wedding the day before. The menu for the primary restaurant is quirky and the same for lunch and dinner - a disappointment. The staff were eager but seemed awkward and inexperienced. It was, after a late start, a nice stay.
Stayed 1 night in Jun 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, quiet and great views. Only negative is the road into the resort is very bumpy and full of potholes.
Stayed 3 nights in Apr 2022

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience- definitely recommend
Lovely hotel. Very friendly staff. Amazing dinner. We loved our stay. The room is well appointed. The staff are discreet and everything you would expect from a Relais & Chateaux. Very quirky location but highly recommend a night here for the dinner alone.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
There’s a nice view over the lagune. Unfortunately the hotel is going through renovations and lots of stuff isn’t working. The pool is out of service. The phones in the room are spotty. The room service menu is limited and available only at specific times.
Stayed 1 night in Feb 2019

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankyou x
We stayed half board for a two day visit, everything was fantastic, staff are so helpful and friendly. The restaurant was first class, we were made to feel very special, especially by the young man who works behind the bar and in the restaurant, we will definitely be visiting again, but will stay longer next time, there are no negative comments at all.
Stayed 2 nights in Nov 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All as expected
A return visit - still first class
Stayed 7 nights in Nov 2017

6/10 Okay

Arash

Liked: Staff & service
Disliked: Property conditions & facilities
Not a Five star hotel
This hotel is ok. For sure not a 5 star hotel. It might have been 5 stars at one point but not really anymore. There is nothing particularity terrible with the hotel just should not be categorized as 5 star.
Stayed 1 night in Jul 2017

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Vasilios, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lagoon Luxury
This hotel surprised us in every way. The first thing we noticed upon crossing the bridge to the small island in a lagoon was the uniquely beautiful locale. The real surprises unfolded once we entered the lobby. Wow! The lobby is a work of art in interior design. Check in was a breeze as we were greeted by the chief receptionist, Laetitia, and her assistant, Karen. They welcomed us in such a warm and hospitable manner.and at that point the general manager, Franck Laporte appeared like magic to welcome us as well to his gorgeous hotel. We were then quickly wisked to our deluxe room which truly will impress the most jaded travelers. The room was perfect with all the amenities needed to ensure a comfortable stay and the best part were the views - stunning! After spending 6 weeks on the Cote d'Azur, we finally felt the sense of being genuinely pampered. The entire staff is there to fulfill your every request. The food for breakfast and lunch was very good, but the best treat is definitely experienced during dinner at the restaurant L'Almandin, Chef de Cuisine, Christophe Schmidt, creates beautiful, fresh Mediterranean dishes that are a testament to the local food sources and flavors. As if all this was not enough, the entire top floor is occupied by the Carita Spa which sole purpose is to pamper and soothe you to a state of pure luxury! We will be returning to this gem of a hotel most definately very soon!

8/10 Good

Bill, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lack of sun umbrellas at pool but excellent pool a
Food was excellent although there was a slight difficulty language problem understanding the accent of staff who described what the ever so slightly pretentious menu consisted of. However it was five star so maybe that is par for course but the food was excellent if slightly expensive.

10/10 Excellent

john and nic, bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short break
Food was truly excellent, although obviously you pay for what you get. Fine wine list, again you pay for what you get. I could not not fault it at all. We had a room upgrade. It was spotless with a lovely view. It was a good location with proximity to beaches, marina and activities. Staff were excellent. Very peaceful. Only criticism was that they piped unnecessary music outdoors sometimes in an otherwise peacefulblocation (although that is regretably the norm these days).

10/10 Excellent

Carol, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our special occasion.
We had a special weekend away in perfect surroundings in a hotel where staff were exceptionally attentive. From our welcome during check in; throughout our 2 night stay, everything was geared to us having the best possible experience without feeling overwhelmed. We enjoyed a half board package and the excellent dining added to our stay. As it was January, we didn't make use of the outdoor pool although the additional rooftop heated pool was available. The spa facilities were extensive. The ambience of the hotel is very professional and yet relaxed for clients - without doubt, our stay was outstanding. You do really need a car/taxi to access alternative entertainment outside the hotel, although for us, this was not an issue.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la lagune
few days break in November . cannot fault the friendliness of the staff, food was fantastic but expensive. The safe in our room didn't work and they didn't fix it but otherwise thoroughly enjoyed the stay, right on the lagoon and lovely setting. there is not much else in the area was the only down side.

6/10 Okay

Michael, Reading, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel - But Overpriced
A lovely hotel in a fantastic location. However, more of a 4 star standard as opposed to 5 stars. Both the rooms and restaurant where over-priced in comparison to the quality and quantity that you get. WIth that said however, you cannot fault the location of the hotel or its services. Eg. Private Beach.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveler

Liked: Cleanliness

10/10 Excellent

I Rand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel and friendly staff
My husband and I stayed at this hotel last weekend and had a friend meet us after the first night. The hotel has recently been refurbished and the rooms are all very good, with comfortable beds and soft deep pillows. Maybe a couple of finishing touches need to be addressed such as some sort of blind on the bathroom window in order to not be seen by the people in the villa type accommodation opposite. The wardrobe area in our room too had a few handles missing from the drawers, but as I said earlier I think it was in the later stages of refurb. However the staff made up for anything else as they were all very friendly and helpful. The first night we ate in the restaurant and we were welcomed by the staff on arrival and taken to our table outside with a lovely view over the small harbour. We were given 3 pre starters which we thought a bit strange, one after the other, but later discovered that they are trying to create a fine dining experience for all to enjoy. We later met the chef who was very willing to please and said he would be happy to prepare anything we wanted. The manager looked after us well too and tries very hard to see all the guests over dinner to make sure they are happy. Finally, just through the gate leading to the harbour there is a small beach with umbrella’s which would be ideal for adults and children alike and only about 20 metres from the hotel. All in all a nice break with lovely views from our balcony and excellent staff.

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

michel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un WE fantastique dans une résidence fabuleuse
Nous étions dans la villa Casita pour le we. C’est fabuleux et reposant avec une superbe vue Les restaurants sont très agréables et le service est excellent Nous reviendrons avec un grand plaisir
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper
Stayed 2 nights in Oct 2023

10/10 Excellent

Luc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pause agréable au cours d'un voyage
Séjour très rapide pour une escale avant l'Espagne. Endroit très paisible avec un accueil charmant Chambres confortables avec vue très dégagée
Stayed 1 night in Oct 2023

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Michel

Stayed 5 nights in Sep 2023

8/10 Good

Antonella

Stayed 2 nights in Sep 2023

8/10 Good

Laurent

Stayed 1 night in Aug 2023

10/10 Excellent

Thibaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapade relaxante
Un séjour comme il en faut. Vous posez la voiture et vous avez tout. Le confort ++ des chambres. Entre les deux piscines, les deux restaurants, la navette pour la plage, la reception pour vous reserver activités et restaurants. Le spa de surcroit très performant. La seule petite lacune serait, le manque d'une salle de sport. Une expérience a renouveler.
Stayed 2 nights in Aug 2023

10/10 Excellent

Charline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait
Tout était parfait! Le lieu, la chambre, le restaurant italien L'aquarama (nous n'avons pas eu l'occasion de tester l'Almandin), et les services proposés (piscine et spa). L’accueil est agréable et attentionné, sans être guindé pour autant. Merci pour ce séjour!
Stayed 3 nights in Jul 2023

10/10 Excellent

olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incroyable service !
Fabuleux ! Havre de paix avec surtout un personnel incroyable ! Nous avons adoré !
Stayed 1 night in Jul 2023

10/10 Excellent

Felix

Stayed 1 night in May 2023

10/10 Excellent

Frank

Stayed 1 night in Sep 2022

10/10 Excellent

Annick

Stayed 1 night in Jun 2022

8/10 Good

Jean-Luc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meilleur hôtel de la région
Hotel sympa, sans prétention mais avec un vrai service 5 étoiles.
Stayed 1 night in Jun 2022

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très reposant, et bien placé
ras, le niveau est là. très bien
Stayed 1 night in Jun 2022

10/10 Excellent

MT

Liked: Staff & service
Stayed 1 night in May 2022

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

JEAN LUC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immanquable dans la region
Deuxième séjour dans cet établissement et toujours parfait, acceuil, propreté, situation géographique repas, un seul regret, n'avoir pas pu y séjourner plus longtemps
Stayed 2 nights in Jan 2022

10/10 Excellent

Pierre-Baudouin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parfait
Stayed 1 night in Dec 2021

10/10 Excellent

Valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Stéphanie on Jan 1, 2022
Chère Madame, Merci beaucoup pour ce retour très positif. Je ne manquerai pas de le transmettre à l ensemble de l équipe, qui œuvre tous les jours au mieux pour satisfaire nos clients. J en profite d ailleurs pour vous présenter au nom de nous tous, nos sincères meilleurs vœux pour cette nouvelle année, en esperant vous accueillir à nouveau " chez Nous" . Bien cordialement,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel, pour se ressourcer une petite semaine.
Stayed 5 nights in May 2021

10/10 Excellent

jean-philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relais & châteaux topissime
Très bel établissement avec un service de très bonne qualité, une chambre superbe, des repas très sympa malgré le confinement, 2 espaces piscine très agréables, à recommander !
Stayed 2 nights in May 2021

8/10 Good

Paul, Antwerpen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was very beautiful.The restaurants were very nice! The swimming pool was not very relais and chateaux!
Stayed 7 nights in Jul 2020

8/10 Good

ENEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patrick ❤️
Séjour dans le cadre d’un anniversaire. C’était très agréable. Le personnel serviable. Peux être le sommelier qui a un peu fait la tête car la bouteille de vin était bouchonnée ! C’est la faute au bouchon 😜 la deuxième bouteille était parfaite. Dommage pour le stock de serviette au spa !
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Chambre indigne d un hotel 5 etoiles, ma seule chambre qui n est pas dans les notmes 5 etoiles malgré un prix élevé, salle de douche en piteux etat (joints rouillés, encrassés) sans aucun charme puisqu il s agit de la chambre handicapee
Stayed 2 nights in Jun 2019

8/10 Good

SABINE, montpellier

Liked: Cleanliness, room comfort
Bien
l'endroit est très beau et reposant. juste des petits "bémols" pas de télécommande pour le téléviseur, le personnel n'en a pas trouvé une autre. L'état général est à améliorer. Par exemple; peintures des huisseries mal faites pas digne d'un 5 étoiles.
Stayed 1 night in May 2019

10/10 Excellent

Lo, torino, it

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel e spa ben attrezzati e organizzati. Camera con vista laguna molto gradevole e silenziosa. La località offre atttività sportive o possibilità di fare passeggiate.
Stayed 2 nights in Jan 2019