Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews of Holiday Inn Hull Marina, an IHG Hotel

4 out of 5
Holiday Inn Hull Marina, an IHG Hotel
Castle Street North Humberside, Hull, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 350 out of 708 reviews" "
Rating 8 - Good. 247 out of 708 reviews" "
Rating 6 - Okay. 72 out of 708 reviews" "
Rating 4 - Poor. 27 out of 708 reviews" "
Rating 2 - Terrible. 12 out of 708 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

DEREK

Liked: Cleanliness, staff & service
The staff were very good, friendly, helpful and efficient. My complaints about £10 parking charge were dealt with satisfactorily for example and my request for a fridge for some medication was met without hesitation. 10/10. The hotel though is in some serious need of updating. The general effect is " a bit shabby and in need of attention. " The staff acknowledge this and I believe improvements are scheduled. Not before time. We have stayed here a few times before but not for some years now and we're disappointed at the standard. Our standard room was spacious, and the bed was comfortable. The bathroom though was worthy of some old run down seaside boarding house but with good towels. Say no more for that. Access to the hotel was ridiculously awkward but that is no fault of theirs - the ongoing city works are a bit of a nightmare. I will stay here again but only after what ever refurbishments are planned have been completed. Otherwise it's very easy to get a similar experience at a much lower price. I prefer to pay a little more though and get what I remember we used to get.
Stayed 1 night in Mar 2024

8/10 Good

Chris

Traveled with family
Liked: Amenities
The staff were very friendly and very helpful. Comfortable hotel to stay in, it just looks a bit in need of a re-furb in some areas.
Stayed 1 night in Mar 2024
Response from Daniel Reid on Mar 26, 2024
Dear Chris, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to a full refurbishment later this year. Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Barry

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on a few occasion over the years and always enjoyed my stay. The staff have always been very polite. Debra who done our check in and out was lovely thank you for everything
Stayed 1 night in Feb 2024
Response from Daniel Reid on Feb 12, 2024
Dear Barry,Thank you for your 5* review of your recent stay with us,We are thrilled you enjoyed it and will pass your feedback onto Debra - she will be delighted to read it.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location even with Hull's present road closures and development. Convenient parking, great location overlooking the Marina with very good pedestrian access to both the old town and other amenities. Premium room was large with very good facilities, well stocked free bar, which was a very welcome addition and everywhere very clean and well maintained. Staff friendly, attentive and helpful, over-all very happy to recommend to anybody looking for an overnight stay in Hull.
Stayed 1 night in Jan 2024
Response from Daniel Reid on Jan 22, 2024
Dear Scott,Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff all very friendly and helpful. Great attention for allergies - no fuss at all catering to GF needs.
Stayed 1 night in Jan 2024
Response from Daniel Reid on Jan 22, 2024
Dear Ruth, Thank you for your perfect review of your recent stay with us.We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Daniel Reid on Jan 9, 2024
Dear Maeve, Thank you for your perfect review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Daniel Reid on Feb 7, 2024
Dear Mark, Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Daniel Reid on Dec 29, 2023
Dear Warren,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Oisín

Stayed 1 night in Dec 2023
Response from Daniel Reid on Jan 1, 2024
Dear Oisín,Thank you for your perfect review of your recent stay with us, We are thrilled you had a good time and hope to welcome you back to the hotel in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Stephen David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Daniel Reid on Dec 21, 2023
Dear Stephen David, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very friendly
Stayed 1 night in Dec 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

ioan

Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your review of your recent stay with us.I am sorry we did not do enough to earn a more favorable rating and would be grateful for some details as to why so we can make improvements.Regards,Daniel ReidGeneral Manager

2/10 Terrible

Colin

Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your reviews of your recent stay with us.I am sorry that this was not to your satisfaction.Regards,Daniel ReidGeneral Manager

6/10 Okay

TIM

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Likes, Plenty of parking. Friendly and helpful staff. Dislikes, Dated, smelly room with frayed Expensive drinks in the bar. Limited menu choices.
Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Dear Tim,Thank you for your review of you recent stay with us, I appreciate your comments and am sorry for the elements that you disliked. I will review these, and make corrections where I can.Kind Regards,Daniel ReidGeneral Manager

10/10 Excellent

Martin

Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

MARTIN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. The staff were all friendly and helpful. Would use again if we need to be in Hull. Hopefully the roadworks on the A63 next to the hotel will be finished by then!
Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.We are looking forward to the end of the roadworks, they are scheduled to move away from the hotel very soon!Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Katie

Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 21, 2023
Dear Katie, Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

C L PERKS

Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Okay

Kelly

Liked: Staff & service, room comfort
Room smelt of stale cigarette smoke. Bathroom definitely needed updating.
Stayed 1 night in Nov 2023
Response from Daniel Reid on Nov 20, 2023
Dear Kelly,Thank you for your review of your recent stay with us. My sincere apologies for the smell you encountered. All our rooms are non smoking so I will investigate what has caused this to happen. Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and staff where really helpful in regards to my food allergy as well
Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your perfect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Nicola

Stayed 1 night in Nov 2023
Response from Daniel Reid on Dec 6, 2023
Thank you for your prefect review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, next to quay very pretty
From the bedroom window
Outside
Stayed 1 night in Nov 2023
Response from Daniel Reid on Nov 15, 2023
Dear Susan,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Lee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Daniel Reid on Nov 13, 2023
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Graham

Stayed 1 night in Nov 2023
Response from Daniel Reid on Nov 13, 2023
Thank you for your lovely review of your recent stay with us,We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from Daniel Reid on Nov 8, 2023
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Rachel

Stayed 2 nights in Nov 2023
Response from Daniel Reid on Nov 8, 2023
Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Got in our room and it spelt of cigarette smoke when the rooms are non smoking and my wife suffers from asma so we opened the window to let some air in and went and got changed in our friends room as we had to be out at 4-45 was not happy with that and could not be moved as the hotel was full and we had to leave the window open all night
Stayed 1 night in Oct 2023
Response from Daniel Reid on Oct 31, 2023
Thank you for your review of your recent stay with us.I am sorry you experienced some negatives with your hotel room and will investigate how this happened and resolve.We hope to welcome you back in the neat future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Emma

Stayed 1 night in Oct 2023
Response from Daniel Reid on Oct 31, 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023
Response from Daniel Reid on Oct 31, 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

John

Stayed 1 night in Oct 2023
Response from Daniel Reid on Oct 31, 2023
Thank you for your lovely review of your recent stay with us!We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Daniel Reid on Oct 30, 2023
Dear Roger,Thank you for your perfect review of your recent stay with us!We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view over the marina was refreshing and very relaxing. The fact that it is also a 5 minute walk to the center is an added bonus
Stayed 1 night in Oct 2023
Response from Daniel Reid on Oct 30, 2023
Dear Robert,Thank you for your lovely review of your recent stay with us,We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Nigel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to stay and chill close to the old town.
Stayed 1 night in Sep 2023
Response from Daniel Reid on Oct 2, 2023
Thank you for your lovely review of your recent visit to us, We hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from Daniel Reid on Oct 2, 2023
Thank you for your lovely review of your recent visit to us, We hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

8/10 Good

Karen

Stayed 2 nights in Sep 2023
Response from Daniel Reid on Oct 2, 2023
Thank you for your lovely review of your recent visit to us, We hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 day break
Lovely hotel & location staff very helpful and friendly nothing was too much trouble. Would definitely recommend this hotel to family and friends
Stayed 2 nights in Sep 2023
Response from Daniel Reid on Oct 2, 2023
Thank you for your lovely review of your recent visit to us, We hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet night away
Nice comfortable stay
Stayed 1 night in Sep 2023
Response from Daniel Reid on Sep 19, 2023
Dear Leigh,Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Daniel Reid on Sep 19, 2023
Dear Richard, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Need a refurbishment
The hotel needs a refurbishment. Very tired room, wall paper ripped on the walls and the most awful alternative to curtains, I can only describe them as wooden sliding wardrobes that go in front of the windows.
Stayed 1 night in Sep 2023
Response from Daniel Reid on Sep 11, 2023
Thank you for your review of your recent stay with us, I am sorry that you did not enjoy the room and will look into this to resolve. We are having a refurbishment in the near future.

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, breakfast as much as you can eat and tasty. Rooms really clean and large, however could do with some refurbishment.
Stayed 2 nights in Aug 2023
Response from Daniel Reid on Aug 29, 2023
Dear Andrew, Thank you for your lovely review of your recent stay with us. I will pass this onto the team who will be thrilled to read it. I appreciate your constructive feedback on the refurbishment, we are looking forward to a full refurbishment early next year and hope you will come back to see it. Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Mitch

Stayed 1 night in Aug 2023
Response from Daniel Reid on Sep 19, 2023
Dear Mitch, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

6/10 Okay

Gemma

Stayed 1 night in Aug 2023
Response from Daniel Reid on Aug 24, 2023
Dear Gemma, Thank you for your review of your recent stay with us, We hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Lorraine

Stayed 1 night in Aug 2023
Response from Daniel Reid on Aug 24, 2023
Dear Lorraine, Thank you for your review of your recent stay with us, We hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Nicola

Stayed 1 night in Aug 2023
Response from Daniel Reid on Aug 21, 2023
Dear Nicola, Thank you for your lovely review of your recent stay with us. We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing I didn't like
Stayed 1 night in Aug 2023
Response from Daniel Reid on Aug 21, 2023
Dear Helen, Thank you for your lovely review of your recent stay with us. We are delighted you enjoyed it and hope to welcome you back again in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

Kenneth, Brough

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed in a Premium Room which was in need of decoration. Very worn and tired
Stayed 1 night in Aug 2023
Response from Daniel Reid on Aug 18, 2023
Dear Kenneth, Thank you for your review of your recent stay with us, My apologies that your room was not to standard, I will investigate and resolve this.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Karen

Stayed 1 night in Aug 2023
Response from Daniel Reid on Aug 15, 2023
Dear Karen,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Arfon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Daniel Reid on Aug 15, 2023
Dear Arfon,Thank you for your perfect review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager

4/10 Poor

Ian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Piss Poor" Sleeping
The parking was good except needed to be paid for. Room was small & cramped for 3 people. Bathroom in poor state of upkeep with mould / discoloured grout & sealant. The pull out bed we had been given for our daughter was covered in urine stains so she slept in our bed.
Stayed 1 night in Jul 2023
Response from Daniel Reid on Aug 1, 2023
Dear Ian, My sincere apologies for your recent experience at our hotel. This is far from the standard we usually set and is so disappointing to read. The picture speaks for itself and I will ensure this is replaced and the team reminded that if any part of our offering falls below standard we need to take ownership of this and resolve it. Apologies once more and thank you for letting us know about your experience.Kindest Regards,Daniel ReidGeneral Manager

10/10 Excellent

Kay

Stayed 1 night in Jul 2023
Response from Daniel Reid on Jul 31, 2023
Good morning,Thank you for your review this is very much apricated and we look forward to welcoming you back to the hotel in the future.Kind RegardsDaniel ReidGeneral Manager