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Reviews of Village Hotel Hull

3.5 out of 5
Village Hotel Hull
Henry Boot Way, Priory Park, Hull, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 400 out of 1000 reviews" "
Rating 8 - Good. 359 out of 1000 reviews" "
Rating 6 - Okay. 139 out of 1000 reviews" "
Rating 4 - Poor. 70 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay but pool staff very strick with time children can use pool. They class children has 16 and under 😬. Lucky the times worked well for us. But be careful and plan ahead.
Stayed 1 night in Apr 2024

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not very good. Bacon and sausages were not as good as Premier Inn does. The coffee tasted bad too.
Stayed 1 night in Apr 2024
Response from Village Hull on Apr 3, 2024
Good AfternoonThank you for taking the time to give us feedback.I will pass this on to the relevant head of department.Kind Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Overall ameneties
Stayed 1 night in Feb 2024
Response from Sue on Mar 9, 2024
Good morning Robert,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind regardsSue

8/10 Good

Angela

Liked: Cleanliness, staff & service
Hotel interior looking a little tired and worn now, but as usual it was very clean. Staff are lovely
Stayed 1 night in Feb 2024
Response from Village Hull on Feb 5, 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, stayed here many times and held functions here. Staff were great, premises were great, breakfast wasn’t as good as previously. Will stay here again
Stayed 1 night in Jan 2024
Response from Village Hull on Feb 5, 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

8/10 Good

Graeme

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Village Hull on Feb 6, 2024
Good EveningThank you for your feedback.We look forward to welcoming you again in the future.Kind regards

8/10 Good

Brett

Stayed 1 night in Jan 2024
Response from Village Hull on Feb 14, 2024
good afternoonThank you for your feedback we look forward to welcoming you back in the future.Kind Regards

6/10 Okay

Emelia, Barnet

Liked: Staff & service, amenities, property conditions & facilities
The property is nice, my bed sheet smells a bit weird and also, the kettle in the room is very dirty and I couldn't use it to make a cup of tea for my self.
Stayed 1 night in Jan 2024
Response from Village Hull on Feb 5, 2024
Good EveningThank you for your feedback we look forward to welcoming you back in the future. All issues will be passed onto the heads of departmentsKind Regards

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Village Hull on Feb 6, 2024
Good EveningThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Pedzisai

Traveled with partner
Very quiet place with big spacious clean rooms.
Stayed 1 night in Dec 2023
Response from Village Hull on Feb 6, 2024
Good EveningThank you for your feedback.We look forward to welcoming you again in the future.Kind Regards

2/10 Terrible

Jane

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Rubbish
Awful room walls like paper hear everything from room next door . Doors banging shut till gone 3 in the morning people going in and out of each others rooms laughing and dancing in the corridor. When staff appeared at 3 to knock on next doors door re a noise complaint the person in the room shouting and swearing which carried on long after staff member left. I mentioned it at check out was given a free coffee as compensation and told to complete the survey
Stayed 1 night in Dec 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Comfortable Stay
Great staff friendly and helpful. Hotel room is comfortable but bathrooms could do with an upgrade! Breakfast is limited but ok.
Stayed 1 night in Dec 2023
Response from Village Hull on Dec 10, 2023
Good EveningThank You for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back in the near future.Kind Regards

8/10 Good

andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Village Hull on Dec 9, 2023
Good AfternoonThank you for your feedback.We look forward to welcoming you again in the future.Kind Regards

10/10 Excellent

Tarik

Stayed 1 night in Dec 2023
Response from Village Hull on Dec 9, 2023
Good AfternoonThank you for taking the time to do a feedback regarding your stay.We are glad you enjoyed your time with usd and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service
Nice stay
Customer service fine, furniture/decor a little bit tired
Stayed 1 night in Dec 2023
Response from Village Hull on Dec 9, 2023
Good AfternoonThank you for your feedback.We are glad you enjoyed your stay and look forward to welcoming you again in the future.Kind Regards

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
On the whole our stay was good and issue free. Clean room, however l noticed this morning that the duvet inside the cover has definitely seen better days. Looked tatty and well used. I would like to think that this will be looked into and corrected
Stayed 1 night in Nov 2023
Response from Village Hull on Dec 5, 2023
Good AfternoonWe are glad you enjoyed your stay i have passed over your concern to the Housekeeping manager who will deal with this accordingly. We look forward to welcoming you again in the future.Kind Regards

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A reasonably priced and convenient hotel for our needs
Stayed 1 night in Nov 2023
Response from Village Hull on Nov 29, 2023
Good MorningThank you for your feedback

6/10 Okay

Joe

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness
For the money, this does not represent value for money. Nice room, but bathrooms becoming dated. Cleanliness not great - pubic hairs around base of toilet, and the carpet had clearly not been hoovered in quite a while. Got the room cheaper than usual, but would not be happy had I paid the rates I usually see this hotel at. Good WiFi.
Stayed 1 night in Nov 2023
Response from Village Hull on Nov 15, 2023
Good MorningThank you for your feedback i will hand your concerns over to the house keeping manager.Please be assured this is not normal Village standards.We hope to see you again in the future.Kind Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Village Hull on Nov 13, 2023
Good MorningThank You for your feedback.Kind Regards

8/10 Good

Jacky

Liked: Staff & service, property conditions & facilities
Had a pleasant stay. Is aimed at a younger crowd I think with the watching sport/drinking/partying in mind.
Stayed 1 night in Nov 2023
Response from Village Hull on Nov 13, 2023
Good MorningThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

8/10 Good

Helena

Stayed 1 night in Nov 2023
Response from Village Hull on Nov 12, 2023
Good MorningThank you for your feedback.We look forward to welcoming you back in the future.Kind Regards

8/10 Good

Brendan

Traveled with family
Liked: Staff & service, property conditions & facilities
Good but noisy
Firstly the check in was very good. Helpful member of staff available and quick check in process. Room was clean but the bathtub unfortunately not. Swimming pool area was great and kids loved it. Main reason for marking it down was the noise. Rooms seemed to have very little sound proofing so could hear people in hallway opening and closing doors and talking most the night. For balance they may have just been noisy guests but it didn’t make for a restful night.
Stayed 1 night in Nov 2023
Response from Village Hull on Nov 7, 2023
Good Morning Thank you for your feedback.I have handed this over to the head housekeeperI am sorry that your stay was disturbed please let us know when you are due to stay again and we will endeavour to make sure that you are in a quieter area.Kind Regards

10/10 Excellent

rachel

Stayed 1 night in Nov 2023
Response from Village Hull on Nov 7, 2023
Thank you for your feedback.We look forward to welcoming you again in the future

10/10 Excellent

Alan

Stayed 1 night in Nov 2023
Response from village hull on Nov 7, 2023
Thank you for your review.We look forward to seeing you again on the future

6/10 Okay

Neil

Stayed 1 night in Nov 2023
Response from Village Hull on Nov 4, 2023
Good MorningThank you for your feedback.We look forward to welcoming you in the future.Kind Regards

6/10 Okay

Robert

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs Renovation
This hotel requires renovation as the rooms are not to the quality you would expect from this hotel.
Stayed 1 night in Oct 2023
Response from Village Hull on Nov 4, 2023
Thank you for your feedback this is greatly appreciated.Kind Regards

10/10 Excellent

Alin Madalin

Stayed 1 night in Oct 2023
Response from Village Hull on Oct 31, 2023
Thank you for your feedback.We look forward to welcoming you in the future.Kind Regards

10/10 Excellent

Melanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sue on Oct 15, 2023
Good afternoon Melanie,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kindest regardsSue Foster, Host Manager

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views
Comfortable and decent sized room, with view of the bridge. Breakfast was great with a good selection. Drinks are a bit pricey, so we went out for the evening
Stayed 1 night in Oct 2023
Response from Sue on Oct 15, 2023
Good afternoon Ken,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kindest regardsSue Foster, Host Manager

6/10 Okay

Sarah

Business traveler
Liked: Cleanliness
Disappointing room, unexpected additional charges
The hotel is very run of the mill and could use a refurbishment in the bedrooms, ageing furniture and soft furnishings, aged bathroom with enamel missing off the bath. The cost of staying here though is quite eye watering for an out of town hotel. On top of that although it is situated on an industrial estate and has a huge car park, I had to pay £5 to park my car overnight. The hotel does have a super large swimming pool although to use that, I had to pay an additional £5. I really felt this was quite outrageous considering I had already paid more than £150 to stay in an extremely mediocre and outdated twin room. The hot water was tepid, and not even any biscuits with the tea/coffee (no decaf either). Breakfast is the usual serve yourself which is fine. However, having made myself a pot of tea to drink after my cereal, I left the table for 2 minutes to fetch toast, only to return and find the whole lot cleared away before I even had a chance to pour it!! If hotels are going to implement this serving style they need to be more attentive. Not the best start to the day after an already less than fabulous check in and bedroom experience..
Stayed 1 night in Oct 2023
Response from Village Hull on Oct 10, 2023
Good AfternoonThank you for your feedback.We are sorry that our hotel did not meet your expectations.We do take all feedback to the department managers to see where we can make changes.We appreciate what you have said and when you come next time we hope you can see this.Kind Regards

10/10 Excellent

K

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sue on Oct 7, 2023
Good evening K,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kind regardsSue Foster, Host Manager

10/10 Excellent

Tom

Stayed 1 night in Sep 2023
Response from Village Hull on Oct 5, 2023
Good AfternoonThank you for your feedbackKind Regards

4/10 Poor

Katherine

Stayed 1 night in Sep 2023
Response from Village Hull on Sep 24, 2023
Good MorningThank you for your feedback i am sorry that you have not enjoyed your stay with us.Hopefully in the future we will be able to change your views.Kind Regards

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, rooms are very hot though
Great hotel however the rooms are extremely hot, the room is like walking into a sauna. The food was great, bed was comfortable, just didn’t help not sleeping due to the heat (it wasn’t even that hot outside, it was a very rainy night)
Stayed 1 night in Sep 2023
Response from Village Hull on Sep 21, 2023
Good AfternoonThank you for your feedback i will pass this onto the relevant department managers.Kind Regards

10/10 Excellent

Samsud

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and welcoming. staff very friendly and always available. extended check out time nice and easy. location is perfect. spa was great too.
Stayed 1 night in Sep 2023
Response from Village Hull on Sep 11, 2023
Good MorningThank you for your lovely feedback.We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxed stay
Fabulous friendly check in and check out. Twin beds move about when you roll over they could to be stabilised. Friendly restaurant staff but food options were limited no flavoured yogurts and only scrambled eggs. Stayed for my 50th birthday and the room was decorated up and a birthday card with a free drinks voucher which was a lovely touch, very much appreciated. Thank you for making it special
Stayed 1 night in Sep 2023
Response from Village Hull on Sep 10, 2023
Good AfternoonThank you for your feedback. All feedback is used so we can improve everything in the hotel.We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards

8/10 Good

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
No air con ruined the stay had a fan but still to hot
Stayed 1 night in Sep 2023
Response from Village Hull on Sep 10, 2023
Good AfternoonThank you for your feedback we look forward to you returning in the future in the cooler months.Kind Regards

4/10 Poor

phil

Stayed 1 night in Aug 2023
Response from Village Hull on Sep 7, 2023
Good AfternoonThank you for your feedback.We look forward to welcoming you back in the futureKind Regards

8/10 Good

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sue on Sep 2, 2023
Good afternoon Jerry,Thank you for choosing to stay with us at Village Hotel Hull.Customer feedback is very important to us and we really appreciate the time you have taken to provide yours.I am delighted to see that you enjoyed your stay with us. All feedback is reviewed and I am delighted that everything was to your satisfaction.Thank you once again for your feedback, we look forward to welcoming you back to the hotel in the near future.Kindest regardsSue

4/10 Poor

Colin

Stayed 1 night in Aug 2023
Response from Village Hull on Sep 1, 2023
Thank you for your feedback.I am sorry you didn't enjoy your stay with us hopefully the next time you stay this will not be the case.Kind Regards

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Village Hull on Sep 1, 2023
Thank you for your feedback.We are glad you enjoyed your stayWe look forward to returning again the futureKind Regards

10/10 Excellent

Sophia

Stayed 2 nights in Aug 2023
Response from Village Hull on Sep 1, 2023
Thank you for your feedback we are glad you enjoyed your stay.Kind Regards

8/10 Good

Maud

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Aug 2023
Response from Village Hull on Sep 1, 2023
Thank you for your feedback. We are glad you enjoyed your stay.We look forward to you returning with us in the future.Kind regards

4/10 Poor

Andrew

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Village Hull on Sep 1, 2023
Thank you for your feedback

6/10 Okay

p

Business traveler
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Village Hull on Aug 22, 2023
Good MorningThank you for your feedback all feedback is appreciated.Kind Regards

6/10 Okay

becky

Traveled with partner
The pub food was too expensive, loud music kept me awake. Location was nice though.
Stayed 2 nights in Aug 2023
Response from Village Hull on Aug 21, 2023
Good Morningthank you for your feed back we are glad you enjoyed some aspects of your stay with us.We look forward to welcoming you again in the future.Kind RegardsVillage Hull

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from Village Hull on Aug 22, 2023
Good morningThank You for your feedback.We are glad you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards

8/10 Good

Lee

Stayed 1 night in Aug 2023
Response from Village Hull on Aug 8, 2023
Good AfternoonAll feedback is greatly appreciated thank you for taking the time to email us. We are glad that you enjoyed your stay and look forward to welcoming you back in the future.Kind Regards

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Village Hull on Aug 8, 2023
Good AfternoonThank you for your feedback.We are glad you enjoyed your stay with us.

4/10 Poor

Linda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Village Hull on Jul 27, 2023
Good MorningThank You for your feedback.We are glad you enjoyed your stay with us and look forward to you returning in the future.Kind Regards