Dear Andrelina, We apologize for the discomfort caused by the lack of proper heating in your room and understand the importance of ensuring a cozy environment for our guests. Your feedback about the breakfast options has been noted, and we will reevaluate them to better meet your expectations. Thank you for bringing these concerns to our attention, as they help us improve our services. We hope to offer you a more enjoyable stay if you return to the area.Sincerely,Hotel Management

Dear Marlon, Thank you for sharing your recent stay experience with us. We sincerely apologize for the disappointment you encountered. Maintaining cleanliness and guest comfort are paramount; we are taking additional precautions to address your concerns. Please note that housekeeping is provided weekly at our extended stay property, and we apologize for any inconvenience this may have caused. Towel exchanges are available at the front desk upon request. Furthermore, we appreciate you bringing the lamp issues to our attention, and our maintenance team will address them promptly. We hope to have the opportunity to provide you with the exceptional hospitality you deserve on your future visits to the area.Sincerely,Hotel Management

Dear Evelyn, Thank you for taking the time to write a review of your stay. We're sincerely sorry about your negative experience at our property. Providing seamless service is our priority, and we regret any inconvenience caused by the delay in accessing your room. Your feedback is invaluable, and we'll address this issue with our team to prevent recurrence. We appreciate your patience and hope to have the opportunity to restore your confidence in us in the future.Sincerely,Hotel Management

Dear April, We appreciate your feedback on your stay at Extended Stay America. We're glad you found the bed and bathroom clean and comfortable and enjoyed your overall stay. However, we apologize for the inconvenience you encountered with the room's condition. Your comments are valuable, and we'll address them to ensure a better experience for our guests. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear CARLOS, Thank you for sharing your review. We are genuinely sorry about the unsatisfactory conditions you encountered during your stay. It is deeply concerning to learn about the cleanliness issues you experienced. This falls well below the standards we strive to maintain for our guests. Rest assured, we take these matters seriously and will address them promptly with our housekeeping team to prevent such incidents from occurring in the future. Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We hope to make it right for you in the future.Sincerely,Hotel Management

Dear Idris, Thank you for sharing your experience at Extended Stay America. Although we are glad your overall stay was pleasant, our guest's comfort is paramount, and we apologize for any inconvenience caused by maintenance issues, especially the door. Rest assured, we will fix this immediately to ensure a peaceful stay for all guests. Thank you for bringing this to our attention, and we hope to welcome you back for a more tranquil experience.Sincerely,Hotel Management

Dear Patricia, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Our front desk team can help you to improve your experience. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Denise, Thank you for your comments regarding your time with us. We are sorry to learn about the inconvenience. Our front desk is always available to assist you and maximize your stay. Had we had the opportunity to resolve your problems while you were here, we would have been more than happy. Please return and allow us the opportunity to welcome you back the next time you visit the area.Sincerely,Hotel Management

Dear Tonisha, We sincerely apologize for any inconvenience you experienced during your recent stay. As an extended stay property, we have a standard practice of providing housekeeping service every week. However, we understand this may not align with every guest's needs, and we sincerely regret any frustration this may have caused. Please know that housekeeping services are always available for a nominal fee upon request. We understand your concerns regarding the cleanliness of your room and the inconvenience of retrieving amenities from the front desk. Your feedback is invaluable, and we will address these issues with our team to ensure a more seamless experience for our guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management

Dear Ari, We sincerely apologize for your disappointing experience during your recent stay. Your feedback is invaluable, and we regret falling short of meeting your expectations. Please know that we take cleanliness and maintenance for guest comfort seriously and will address the issues you have highlighted to ensure they are promptly resolved. We understand your concerns and share your disappointment. We would be grateful for another opportunity to provide you with the exceptional stay you deserve. Please consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention.Sincerely,hotel Management

Dear Dylan, We regret to hear about your experience with the musty smell in the room. While we strive to maintain a clean and comfortable environment for our guests, we understand that issues like this can occur from time to time. Your feedback is valuable, and we will address this matter promptly to ensure a more pleasant stay for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,hotel Management

Dear Julia, Thank you for choosing us and taking the time to share your feedback. We sincerely apologize for falling short of your expectations in terms of cleanliness and amenities. We typically keep most kitchen items at the front desk and apologize for the lack of information. We appreciate your acknowledgment of the comfortable bed and understand your frustration with the overall experience. Rest assured, we are committed to improving our services to ensure a better stay for all our guests. We sincerely hope to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management

Dear Michael, We appreciate your feedback regarding your recent stay. While we strive to provide a comfortable experience for all our guests, we understand that we may not meet everyone's expectations. We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable to us as we continuously work to improve our services and facilities. Should you decide to give us another opportunity, we would be delighted to ensure a more enjoyable stay for you. Thank you for choosing us for your accommodation needs.Sincerely,Hotel Management

Dear Hua, Thank you for posting such kind comments about our hotel. Our entire team is invested in providing you with a memorable stay and your positive comments motivate us to keep up the hard work. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Bradner, Thank you for sharing your review and the details surrounding your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely, Hotel Management

Dear Guest, Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. We appreciate your insights and will use them to improve our offerings continually. We strive to provide a comfortable and enjoyable stay for all our guests and will address the concerns mentioned. We hope you'll consider giving us another chance in the future. Safe travels.sincerely,Hotel Management

Dear Chris, Thank you for choosing our hotel and sharing your review. We regret if our location fell short of your expectations. While we strive to provide convenient amenities for our guests, we understand your disappointment in this regard. We hope to have the opportunity to welcome you back in the future for a more fulfilling stay.Sincerely,Hotel Management

Dear Thea, We appreciate your feedback and apologize for any cleanliness issues and inconvenience you faced with the bathroom light. Our team strives to provide a comfortable environment, and we'll address these concerns promptly with our concerned team. Your input helps us improve, and we hope to have another opportunity to offer you a more satisfactory experience. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Stella, Thank you for sharing your observations. We apologize for any inconvenience you experienced by the cleanliness and the disturbance from neighboring guests. Our team is committed to providing a comfortable stay, and we take your feedback seriously. Please be assured that we will share these concerns with the team to ensure a more pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely,Hotel Management

Dear Ellen C., We appreciate your feedback regarding our property's convenient location and proximity to the mall and highway. However, we regret any disappointment caused by the condition of our facilities. Please accept our apologies for any inconvenience you experienced. Your comments are valuable, and we will address them with our team to improve our standards. We understand the importance of modern amenities and will consider your suggestions for updates. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Anterneia, Thank you for staying with Extended Stay America and sharing your lovely review. We're glad you enjoyed your stay and find our staff friendly and accommodating. We take pride in guests' satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts are appreciated. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Bunnie, We sincerely apologize for the disappointment you experienced during your stay. Your feedback about the cleanliness and outdated conditions is concerning, and we are addressing these issues to enhance our accommodations. We appreciate your honesty and hope you will consider giving us another opportunity to provide a more satisfying experience in the future.Sincerely,Hotel Management

Dear Abdullah, Thank you for choosing us. Please accept our apologies for not meeting your expectations during your visit. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Your feedback is discussed with our housekeeping team, and the suite will be professionally inspected and treated as a precaution. Our front desk team is always available to help you, and we are sorry if this was not your case. Although such incidents are rare, we are very sorry for the problems you encountered. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Jesus, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management