Ratings based on 104 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
81% of guests recommend
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by Pocono Lover from Long Island, NY

Romantic Getaway

Posted Apr 17, 2014
Pros: Clean, great pool and sauna.
Location: Near outlets and gambling at Mount Airy which we did both.
Nice place for our 45th anniversary. Wish comedian hadn't cancelled but food and service in dining room was wonderful.
4 out of 5
Recommended
for Everyone
by AS

Nice hotel, excellent service

Posted Apr 2, 2014
The room was impeccably clean. The carpet needs to be changed and the furniture should be updated. Room was very comfortable. I was impressed that our room was ready though we arrived super early. The service from the staff was EXCELLENT! We really enjoyed ourselves.
Comment from
Jan 3, 2014
Thank you for the feedback on our Housekeeping and Guest Services Team Members! We hope to see you again.
4 out of 5
Recommended
for Everyone
by D from new york

Really nice and confortable

Posted Mar 31, 2014
I love the entertainment show. The room was really nice. The pool was really nice and warm.
Comment from
Jan 1, 2014
Thanks, D!
2 out of 5
by Ma

Over priced

Posted Mar 24, 2014
This hotel is over priced, we paid almost $400.00 a night with taxes and other fees, that's ridiculous for a regular room, and the food was okay, nothing special... This was not what we expected for an all inclusive hotel
Comment from
Jan 26, 2014
We are very sorry to hear you feel this way, Ma. We'd love to hear more about your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hot water ran out

Posted Mar 24, 2014
Hotel was nice. Had diversity in population including guest and staff. Was great until my hot water ran out before checkout. The hotel otherwise was very accommodating.
Comment from
Jan 26, 2014
We apologize for the hot water running out. We appreciate your feedback and hope you visit us again.
5 out of 5
Recommended
for Everyone
by jermain from Boston

Paradise

Posted Mar 19, 2014
This was exactly what we needed! The Champagne Tower was just amazing!!!! If u want to be impressed or impress a special someone, this place is it. There is always something to do and if not the room alone is enough. The only thing I didnt like was they have a dj and karaoke on monday and not on the weekends makes no sense when people love to drink and dance together. Would have been nice to have some dancing music (up to date) and karaoke on a weekend. Other than that, no complaints.
Comment from
Jan 22, 2014
Thanks, jermain! I'll be sharing your review with our Entertainment Consultant. Hope to see you again!
5 out of 5
Recommended
for Everyone
by jermain from Boston

Paradise

Posted Mar 19, 2014
This was exactly what we needed! The Champagne Tower was just amazing!!!! If u want to be impressed or impress a special someone, this place is it. There is always something to do and if not the room alone is enough. The only thing I didnt like was they have a dj and karaoke on monday and not on the weekends makes no sense when people love to drink and dance together. Would have been nice to have some dancing music (up to date) and karaoke on a weekend. Other than that, no complaints.
Comment from
Jan 21, 2014
Thanks again!
3 out of 5
by Maryann from New Jersey

Weekend Getaway

Posted Mar 17, 2014
Pros: Hotel is comfortable and hidden from the main road. Food that is available for breakfast and dinner is tasty and very good.
Cons: Include gratuties, all food and drinks and everything in game room should be included in hotel price
Location: Very convenient location to snow tubing, hoseback riding, Church real close, outside restaurants, Walmart in case you forget anything.
ALL INCLUSIVE MEANS JUST THAT. alcohol drinks extra, staff looks for tips, cafe food and drink (soda, water) cost extra charged to room, pinball games cost extra money. to stay here you need to carry money with you at all times. Advertising as All-Inclusive is very misleading.
Comment from
Jan 20, 2014
We apologize for the confusion, Maryann. We would like to know where you heard or read that we were all-inclusive.
5 out of 5
Recommended
for Couples
by Melessa from Bensalem PA

Pocono Palace is Truly That!!!!

Posted Mar 4, 2014
Pros: EVERYTHING~we loved everything about this place. Starting from the staff that checked us in, to the room (Fantasy Apples Suits), to everything we did.
Cons: I honestly don't think there is anything that i could think of to improve.
Location: There is no reason to even need/ want to leave the resort but if you had to there was supermarkets, fast food, Pharmacies and movie theatre within 2 m
I fell in love with Pocono's Palace as soon as my husband and i pulled up. I couldn't have asked for a better experiance, a better place, a better staff or a better group of other couples staying there as well. It was the perfect romantic get away, we didnt want to leave. We are deffinitly going back as soon as we can!!!!!
Comment from
Jan 5, 2014
We could not ask for a better compliment than, 'perfect romantic getaway!' Thank you, Melessa! <3
4 out of 5
Recommended
for Everyone
by haya from monsey ny

Very cozy

Posted Mar 3, 2014
Nice hotel, lookes nicer on pic.i orderrd the fairway room but i got somthing else... comfortable bed ,private , really enjoyed the jacuzzi! The room had a smell but i got used to it...
Comment from
Jan 6, 2014
Very happy to hear you had a cozy stay, haya! We hope to welcome you back.