Ratings based on 409 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Bliss by the sea!

Posted Oct 14, 2014
Pros: Everything.
Location: Open top bus tour. Beachy Head. Train ride to Brighton. Very good restaurants, especially Old Dave's Gourmet Burgers in South Street.
Excellent stay, highly recommend the Cavendish. Fantastic Afternoon Tea. Had a very relaxing time visiting friends, made use of the spa, which is very handy being within the hotel. Staff very professional, food excellent. Can't fault anything at all.
5 out of 5
for Couples
by A verified traveler from San Diego

sea front, large hotel, good access

Posted Oct 1, 2014
Pros: Location
Cons: carpets need replacing in the hallways
Location: Across from the beach (pebbles), close to Pier. Close walk to city centre
hotel is fine, good breakfast, clean rooms, nice view
2 out of 5
by A verified traveler from London

Poor care for the needs of guests

Posted Sep 20, 2014
Pros: See front location
Cons: Listen to guests and try to be helpful.
Location: Near Eastbourne Bandstand. Excellent concert with fireworks
Poor liaison between Restaurant Manager and Reception. Only late bookings available for the restaurant despite requests for earlier meals because we are diabetic. Restaurant Manager only made excuses, no real effort to help or even listen. Hotel rates itself above my experience.
5 out of 5
for Everyone
by A verified traveler from Birmingham

Excellent, stylish hotel on the seafront

Posted Sep 15, 2014
Cons: I think that we shall book a larger room next time, hopefully with a King Size bed.
Location: We were there simply to relax, though the flourishing town centre was also within easy walking distance. Concerts at the bandstand most enjoyable.
We very much enjoyed our stay. The greatest asset of the hotel is its staff who were, without exception, cheerful, welcoming and helpful. The public rooms are magnificent, yet comfortable, the restaurant is certainly recommended, but there is also a bar with bar food available and a sea view while you eat.
5 out of 5
for Everyone
by A verified traveler from East Sussex

Like going home

Posted Sep 11, 2014
Pros: Everything. I', not going to say more, because I just love this place.
Cons: I can't really think of anything. It would be great if it had a swimming pool, but then again, it's bang opposite the sea!
Location: No. People can look this up for themselves. I am not the tourist board!
This hotel is relaxed, friendly, smart, comfortable...all the good things rolled into one. And it's also surprisingly reasonable for a hotel with genuine four star service.
5 out of 5
for Everyone
by A verified traveler

Great location on the sea front

Posted Sep 7, 2014
Pros: Inclusive breakfast which was first rate and had a great choice to suit all.Car parking
Cons: From a personal point of view nothing.
Location: We lived in Eastbourne for many years and returned to visit friends,so nothing new to see.
Very welcoming and the plus factor is the on site car parking.Staff most polite and wanted to make sure that our stay was enjoyable.
5 out of 5
for Everyone
by A verified traveler from Portsmouth

Weekend away

Posted Sep 1, 2014
Second tome here can't be faulted .second time here can't be faulted.
2 out of 5
by A verified traveler from Kent, UK

Lovely hotel, shame about the staff

Posted Aug 25, 2014
Pros: Very clean and modern, family rooms very spacious
Cons: Staff training, telling customers all info prior to arrival, as knowing my son wouldn't be allowed to watch the entertainment we wouldn't have booked
Location: On Eastbourne front, town centre short walk away, pier, tourist train, open top buses
Hotel itself was lovely, our room was very spacious and well kept. We stayed for bed & breakfast and had a good choice of food for breakfast. The only let down was the staff, on check in (with our young son with us) we were told about the nights entertainment, where it will be & what time etc, only to be told once we made our way to the entertainment that we can't take our son in to watch it as its in a bar area and its the local councils policy that children would not be allowed to watch entertainment in a bar area. Found this was obviously not the case as we were able to watch the evening entertainment in a bar area at a neighbouring hotel. Found staff very inconsistent, some very willing to help and others who seemed as they had better things to do.
5 out of 5
for Everyone
by A verified traveler from battersea

Lovely hotel close to beach. Lovely views

Posted Aug 23, 2014
We loved staying here ! We didn't want to leave. Excellent breakfast , clean rooms. Friendly staff and lovely view. Would come again very soon
5 out of 5
for Families
by A verified traveler from London

Eastbourne Airborne Visit

Posted Aug 21, 2014
Pros: Location. The old style of the hotel appeared to have been beautifully renovated. All staff very friendly, but not loud or indiscreet.
Cons: The spa was not available and no mention was given in the booking that it would not be open.
Location: Pier was closed, however, seafront is great and air show stalls were nearby.
Apart from the weather (and the pier), everything was perfect for our three days in Eastbourne. We were pleasantly surprised by the size of the rooms. The location (side sea-view) was not expected but totally enjoyed and we were close to the bandstand and were entertained both evenings! Breakfast and dinner were very good. The staff were helpful and accommodating towards children and the over 90 in our family group. As we had travelled to Eastbourne to see the airshow, just outside The Cavendish was a perfect location for watching this and going to the seafront market. The Reception/Cafe/Bar were also the ideal places for our mother to spend her time whilst the younger members of the family group went for a walk. We also spent the evening after our dinner in the Library playing scrabble - great fun!