Aerial view

Reviews of Eastbourne Riviera Hotel

3 out of 5
Eastbourne Riviera Hotel
26 Marine Parade, Eastbourne, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 227 out of 669 reviews" "
Rating 8 - Good. 291 out of 669 reviews" "
Rating 6 - Okay. 112 out of 669 reviews" "
Rating 4 - Poor. 28 out of 669 reviews" "
Rating 2 - Terrible. 11 out of 669 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice short stay hotel and friendly staff. Nice sea view room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet place with helpful and friendly staff 👍. Highly recommended 👌👌
Stayed 1 night in Feb 2024
Response from Eastbourne Riviera Hotel. on Feb 14, 2024
Thank you for your wonderful review!It is greatly appreciated.Kind regards,Reservations.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eastbourne Riviera Hotel. on Feb 14, 2024
Thank you very much for your review!Kind regards,Reservations.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Overall pleasant and affordable hotel,
Stayed 1 night in Dec 2023
Response from Eastbourne Riviera Hotel. on Dec 31, 2023
Thank you very much for your review. We really appreciate it and will do anything to make it better. Kindest regards, Reservations.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value.
Stayed 1 night in Dec 2023
Response from Eastbourne Riviera Hotel. on Dec 31, 2023
Thank you very much for your review!Kind regards, Reservations.

10/10 Excellent

Gemma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel can just be very hard to park in the area
Stayed 1 night in Dec 2023
Response from Eastbourne Riviera Hotel. on Dec 31, 2023
Thank you very much for your kind review!Kind regards,Reservations.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Another Riviera visit
Regular visitor. This is by way of a message to the kitchen staff because this time around everything in the hotel was great (which is usually the case)...except for one thing - the breakfast (it must have been the eggs) - suffice to say, for hours afterwards I was having indigestion-like symptoms before nausea struck.
Stayed 1 night in Dec 2023
Response from Eastbourne Riviera Hotel. on Dec 31, 2023
Thank you very much for your review and please accept our apologies for the inconvenience caused.We will do everything to avoid the issue in the future!Kind regards,Reservations.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 30, 2023
Thank you very much for your wonderful review!We appreciate it very much!Kind regards,Reservations.

6/10 Okay

Julien

Liked: Cleanliness, amenities
Disliked: Staff & service
Very very rude member of staff, told me to "go get my coffee some place else because i didn't like theirs" and refused to make me a coffee on the basis that i politely declined the 1st coffee made because it was not right. Then clerk proceeded to walk away as i was talking and closed door on my face
Stayed 2 nights in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 29, 2023
We are sorry for the experience you have had during your stay with us. We apologise for the inconvenience caused and will address the issue to our management. Kindest regards,Reservations.

6/10 Okay

Monika

Liked: Cleanliness, staff & service
I stayed in the Riviera Hotel some 5 years ago and I must say not much changed since hen. The Hotel is in great need of TLC. Comfortable enough for short stay, but you can see that some things need replacement and some areas need improvement (shower door, very thin walls between rooms). Overall I had a pleasant stay though earplugs were in use.
Stayed 1 night in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 29, 2023
Thank you for you review.We are taking all the feedback into consideration and will work on it.Kind regards,Reservations.

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel really clean and smart. Much better than most seaside hotels on the front will stay again
Stayed 2 nights in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 20, 2023
Thank you very much for your great review!It is very much appreciated.Kind regards,Reservations.

8/10 Good

Thomas

Stayed 1 night in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 17, 2023
Thank you very much for your feedback.It is greatly appreciated.Kind regards,Reservations.

10/10 Excellent

Deryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Lovely staff. Very nice spacious room and bed. Sept very well. Immaculately clean en-suite shower room. Good television and wifi. Great location for both town and beach/pier.
Stayed 7 nights in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 14, 2023
Thank you very much for your review.We greatly appreciate it!Kind regards,Reservations.

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 10, 2023
Thank you very much for your feedback!Kind regards,Reservations.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eastbourne Riviera Hotel. on Nov 7, 2023
Thank you very much for your feedback! We appreciate it and will do anything to make it better. Kindest regards, Reservations.

10/10 Excellent

PAUL D

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Eastbourne Riviera Hotel. on Nov 7, 2023
We are grateful for your kind feedback!We really appreciate it.Kindest regards, Reservations.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to hotel
I lived in Eastbourne for 30 years and moved away a couple of years ago. If I need to return for a few days, the Riviera is always my first choice. Clean and friendly, certainly good value for money.
Stayed 1 night in Sep 2023
Response from reservations on Sep 29, 2023
Thank you kindly for your generous review

4/10 Poor

Kevin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wouldn't stay here again
Not really the best of hotels, for several reasons: - hotel parking is on the streets of Eastbourne, if you arrive late you will struggle to find a space - rooms are OK but the walls are paper thin so you will definitely hear your neighbour snore, go to the toilet, cough, sneeze or any other noises they may emit - a small thing but the fan in the bathroom is quite noisy and stays on for what feels like an eternity after the bathroom light is turned off. Not great in the middle of the night (including the neighbouring rooms🙂) - both our breakfast orders were incorrect and the face of thunder from the server was a picture - the two omlettes we had for breakfast had wayyy too much pepper in them - the level of service generally was quite low. Standards were not high and wouldn't be acceptable in more dynamic hotels. Quite typical of Eastbourne really where the town feels tired and has lost its lustre - Rooms on the front facing the sea get the sun most of the day and get warm/hot and a lack of aircon forces you to open windows that bring in the noise from the busy road out front - breakfast was quite cheap at £9.50 but wasn't value for money. The hotel needs to look at chains who have a simple but effective proposition (for example Premier Inn) as this is now what many people expect as a minimum and this hotel falls someway short of that. Wouldn't stay here again.
Stayed 1 night in Sep 2023
Response from Eastbourne Riviera Hotel. on Nov 7, 2023
We are sorry for your unfortunate experience at Eastbourne Riviera Hotel.Please accept our apologies, and we will do everything to improve on our services in the future.Kind regards,Reservations.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two Day Break
Nice small friendly hotel and ideal for a short stay
Stayed 2 nights in Sep 2023
Response from reservations on Sep 29, 2023
thank you , we appreciate your review

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, amenities
We chose this property using Wotif filter showing parking. The receptionist said the hotel has never offered parking so there is a problem somewhere between Wotif and the hotel. We had to pay for parking and walk around 800m back to hotel. The room was basic but clean and in a great position along the foreshore.
Stayed 1 night in Sep 2023
Response from reservations on Sep 25, 2023
Thank you for your review

8/10 Good

Moises

Liked: Cleanliness, staff & service
Nice little hotel
Nice little hotel, perfectly adequate for a one night stay. The room was functional but ok. A bit dated and signs of wear and tear noticeable in the en-suite, but very good water flow and temperature. Excellent location and the service was great. Special mention to Angie on ny arrival, the info provided was superb. And to Sophie on Sunday morning, that allthought clearly understaffed, she remained professional and with a smile.
Stayed 1 night in Sep 2023
Response from reservations on Sep 18, 2023
Thank you kindly for your generous review ! It is highly appreciated by the staff , we are very pleased you had a pleasant stay with us . kind regards

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good, lovely staff, great breakfast.
Stayed 1 night in Sep 2023
Response from Eastbourne Riviera Hotel. on Sep 14, 2023
Thank you very much for your feedback!We greatly appreciate it.Kind regards,Reservations.

8/10 Good

David

Stayed 1 night in Sep 2023
Response from Eastbourne Riviera Hotel. on Sep 14, 2023
Thank you very much for sharing your feedback!We greatly appreciate it and will do everything to make it better.Kind regards,Reservations.

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable the room did get a little hot in the morning sun but there was cooling fans available, the breakfast was good and quick to, the reception had car parking on hand to use at a cost of £2 per day which reasonable as well, When we left the hotel and got home my wife realised she had left her phone somewhere and we phoned it and the hotel reception answered it to our relief, it was left in the room and handed in by housekeeping, the hotel made arrangements to send the phone back to us and we were very greatful to them for doing this so I would recommend this hotel for all of the above reasons.
Stayed 2 nights in Aug 2023
Response from reservations on Sep 4, 2023
We are all very grateful for your kind and generous review it is highly appreciated by the team here at the Eastbourne riviera hotel.

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from reservations on Aug 30, 2023
thank you kindly for the review we are very aprreciative

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Recent visit to Riviera
I don't really need to write another review of the venue - I'm a very frequent visitor. For anyone reading this it should say enough that it was one of my refuges when I was functionally homeless, and it's now one of my refuges when I'm depressed/anxious. However...if any members of staff read this...The room I was put in had either a non-functioning tv remote, or possibly the tv itself. It wasn't exactly my first choice of room anyway - being one where almost all the powerpoints were in a "wrong"/inconvenient place.
Stayed 1 night in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 24, 2023
We really appreciate your feedback and profusely apologise for any inconvenience caused during your stay with us this time!Kindest regards, Reservtaions.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice but shame about the bed
The hotel itself was acceptable and the staff were good. It was clean and the breakfast was excellent. Our room was very hot and the road can be very noisy so it wasn't a quiet stay. Sadly the bed was very worn out and not at all comfortable. Great location and nice sea view.
Stayed 1 night in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 14, 2023
Thank you very much for your review!We will try everything to make it better.Kind regards,Reservations.

10/10 Excellent

Lesley

Stayed 2 nights in Aug 2023
Response from reservations on Sep 4, 2023
thank you kindly for your review !

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 17, 2023
Thank you so much for your feedback!We really appreciate it.Kind regards,Reservations.

8/10 Good

Gabrielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very friendly and helpful, food was great. Close to shops enjoy are stay.
Stayed 1 night in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 14, 2023
Thank you for your kind review, it is highly appreciated!Kind regards,Reservations.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay with grandchildren
Staff made you welcome breakfast was good, room was clean, eould stay again.
Stayed 1 night in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 14, 2023
Thank you for your kind review, it is highly appreciated!Kind regards,Reservations.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 14, 2023
Thank you for your kind review, it is highly appreciated!Kind regards,Reservations.

6/10 Okay

Kirsty

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
The rooms were light and airy but could still hear traffic noise even tho there was a shutter on the windows. Mattresses were really soft, uncomfortable and creaked every time you moved. The pillows were hard. There was mould on the bathroom ceiling. The shower had to be aimed upwards to be able to stand under as it was low down. The showers could do with upgrading to electric showers rather then being connected to the taps as the temperature varied from hot and cold
Stayed 2 nights in Aug 2023
Response from Eastbourne Riviera Hotel. on Aug 6, 2023
Thank you so much for your feedback!We appreciate it and will do everything to make it better.Kind regards,Reservations.

8/10 Good

Robert

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from reservations on Aug 5, 2023
thank you for your review ;)

4/10 Poor

Brian

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
One person spoilt it for the rest
On our first night we came back to the hotel for a coffee and a nightcap ,the receptionist on duty ( Thursday evening) was asked for cappuccino but brought a pot of tea ,when I said I never asked for that ,she told me I had, even though the other people I was with told her the same ,I then asked for a rum and coke and offered to pay by card ,but it was less than £5 so I said I would have a Newcastle Brown as well, she then accused me of disrespecting her and through the rum and coke down the sink ,picked up the tea stormed out the back slamming the door behind her and left us standing there , very disappointed as the daytime receptionist couldn't do enough to help .our room was not tidied up or stocks replenished on our last night ,every other member of staff were great but our stay was spoilt by one person, so sadly we will not be returning to the Eastbourne Riviera
Stayed 4 nights in Jul 2023
Response from Eastbourne Riviera Hotel. on Aug 3, 2023
Please accept our apologies for your unfortunate experience. We are, nonetheless, grateful for your review and will address this issue with the management.Kind regards,Reservations.

8/10 Good

Tamsyn

Traveled with group
Liked: Cleanliness, staff & service
Great little hotel
Loved this little hotel. My only complaint would be the bed was very hard and the pillows were very uncomfortable. Apart from that the staff were amazing. Clean. My shower did leak but fine. Lovely location. Would definitely stay again.
Stayed 1 night in Jul 2023
Response from Eastbourne Riviera Hotel. on Jul 21, 2023
Thank you so much for your review, it is highly appreciated and we hope to be able to address these issues in the coming futureKind regards,Reservations.

8/10 Good

Devika

Stayed 1 night in Jul 2023
Response from reservations on Jul 16, 2023
thank you for your review

10/10 Excellent

Henry

Stayed 1 night in Jul 2023
Response from Eastbourne Riviera Hotel. on Jul 26, 2023
Thank you very much for your kind review!We greatly appreciate it.Kind regards,Reservations.

6/10 Okay

Jenna

Liked: Cleanliness
Disliked: Room comfort
It was ok- get what you pay for
Stayed 1 night in Jul 2023
Response from Reservations. on Jul 5, 2023
Thank you very much for your feedback! We appreciate it and will try do everything to make it better. Kind regards, Eastbourne Riviera Hotel.

8/10 Good

peeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost perfect!
Actually should be easy to find, as it is next to seashore...but my GPS directed me a to a different spot for some reason. Well: great place, hard to find a parking spot, as it is in busy area. And try to find food early enough, as places shut down quite early. But: nice service, good breakfast. a bit noisy because a location and there will always some moron who accelerates his mighty bike at 3 am. It just is like it is!
Stayed 1 night in Jun 2023
Response from reservations on Jul 3, 2023
dear guest , thank you for your kind and honest review , we appreciate it. kind regards reservations

6/10 Okay

Ann

Stayed 3 nights in Jun 2023
Response from Eastbourne Riviera Hotel. on Jul 21, 2023
Thank you so much for your review.Kind regards,Reservations.

10/10 Excellent

Molnár

Stayed 1 night in Jun 2023
Response from Reservations. on Jun 28, 2023
Thank you very much for your feedback! We appreciate it and will try do everything to make it better. Kind regards, Eastbourne Riviera Hotel.

8/10 Good

Maureen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from reservations team on Jun 23, 2023
thank you for your review it is highly appreciated

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
It's was very good very cleaned the staff was helpful the bed was comfortable. The breakfast is okay but not great the beacon to hard and sausage over cooked . But I enjoyed my stay and I'm going again very soon .
Stayed 1 night in Jun 2023
Response from Eastbourne Riviera Hotel. on Jun 21, 2023
Thank you very much for your review!Kind regards,Reservations.

10/10 Excellent

Ruth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, value for money
This hotel was a joy. Value for money, clean, friendly, beyond helpful. Really cannot recommend strongly enough will definitely be back.
Stayed 1 night in Jun 2023
Response from reservations on Jun 19, 2023
thank you for your kind review it is highly appreciated by the team here at the Eastbourne Riviera hotel .

8/10 Good

CLARISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff who went out of their way to welcome and help me.
Stayed 2 nights in Jun 2023
Response from Eastbourne Riviera Hotel. on Jun 6, 2023
Thank you very much for your feedback!Kind regards,Reservations.

8/10 Good

Daniel

Stayed 2 nights in May 2023
Response from Reservations. on Jun 1, 2023
Thank you for your review! We appreciate all the feedback and will do everything to make it better. Kind regards, Eastbourne Riviera Hotel.

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reservations on May 16, 2023
thank you for your kind review we highly appreciate it

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight experience
Just what was needed for an overnight stop. Quick friendly check-in. Comfortable bed, new shower and fittings, including impressive light-up bathroom mirror in side view single room. Didn’t take up breakfast option but plenty did and looked good on checking out at 9am. Will stay again.
Stayed 1 night in May 2023
Response from reservations on May 15, 2023
thank you for your kind review it is greatly appreciated by us all here at the Eastbourne Riviera hotel :)

10/10 Excellent

Maciej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff Good quality and comfortable
Stayed 1 night in Apr 2023
Response from Reservations on Apr 10, 2023
thank you for your kind review , it is highly appreciated by us all here at the Eastbourne Riviera :)