Dear Jerry, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the HOMETOWN INN EAST SYRACUSE regarding the quiet area, cleanliness, safe area and good price. I do apologize for the foul odor you described along with the other concerns mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

Dear Anthony, Thank you for taking the time to tell us about your experience at the HOMETOWN INN EAST SYRACUSE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the security latch that you described along with the other issues mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your score. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Titas, Thank you for taking the time to tell us about your experience at the HOMETOWN INN EAST SYRACUSE. I am sorry that your experience did not meet your expectations. You indicated that the property is not up to your standards. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Thank you David, for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. It is so rewarding to read that you had a good encounter with us and we truly appreciate your kind remarks about Shantell. Positive guest feedback, like yours, is always an encouragement to all of our staff so I've shared your comment with the team.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Barbara, for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you weren't pleased with the service you received, your stay was disturbed and you felt unsafe. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Gordon, Thank you for taking the time to tell us about your experience at the HOMETOWN INN EAST SYRACUSE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness you described, the possible you highlighted along with the other issue mentioned. I have shared your feedback with upper management to ensure your satisfaction. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist

Dear Michael, Thank you for sharing your experience at the HomeTown Inn by Red Roof East Syracuse. I am saddened to read that your experience did not meet your expectations due to the clogged sink, the uncleanliness of the carpet and the bedding situation you described. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you, and for that, we sincerely apologize.I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you Brandon, for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Elizabeth,Thank you for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. Please accept our most sincere apologies for the concern you described regarding the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you Tommy, for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. Please accept our most sincere apologies for the concerns you mentioned such as the toilet, Tv and the carpets. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Dear Huiying, Thank you for sharing your experience at the HomeTown Inn by Red Roof East Syracuse. I am saddened to read that your experience did not meet your expectations due to the hospitality of the staff you described. While our goal is to deliver comfortable and clean accommodations for all guests, it appears Red Roof fell short with you, and for that, we sincerely apologize.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Hi Garrett,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Kelly,I want to thank you for taking the time to post a review of your stay at the HomeTown Inn by Red Roof East Syracuse. Please accept our most sincere apologies for the concerns you described regarding the cleanliness of the room and the sheets. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hi Kelly,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Hello Maldeze, Thank you for taking a moment to complete our survey. The staff at the HOMETOWN INN EAST SYRACUSE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Nik,Thank you for taking the time to tell us about your experience at the HOMETOWN INN EAST SYRACUSE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the hotel, the lack of towels and the television that was not working. We take cleanliness seriously, and we will investigate and address this matter immediately. Additionally, we will use your feedback to ensure our staff is providing the level of service our guests deserve. I will share your feedback with the management team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof.Very truly yours,AdraineRed Roof ManagementRediresponse Specialist

Dear Samantha,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the HomeTown Inn by Red Roof East Syracuse. It's thrilling to hear that your stay met your expectations due to the friendly, helpful, and knowledgeable service our staff provided. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Dear Disa,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWN INN EAST SYRACUSE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the amazing staff. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Jakira,Thank you for taking a moment to complete our survey. The staff at the HomeTown Inn by Red Roof East Syracuse and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Dear Antoinne,Thank you for taking the time to write a review of your stay at the HOMETOWN INN EAST SYRACUSE. It's great to see you enjoyed your stay, resulting in a 4/5 score. I am also glad to read that you were pleased with the good service you received from our staff. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review and we look forward to welcoming you back in the future!Sincerely,Red Roof Management

Dear Lamont,Thank you for taking a moment to leave a rating of your stay. The staff at the HOMETOWN INN EAST SYRACUSE and I were disappointed that you did not enjoy your stay you, prompting your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We would love to have another chance to provide you with a better experience at Red Roof the next time you're in town.Sincerely,Red Roof Management

Dear Shanieka,Thank you for taking the time to tell us about your experience at the Hometown Inn East Syracuse. The issues that you've brought to my attention regarding the room being unclean and having an odor, plus stained sheets are unsettling to hear. This is not the standard that Red Roof upholds for our hotel. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in our future travels.Sincerely,Red Roof Management

Dear Vanessa, Thank you for your honest review and your scoring after your recent experience with us at the HOMETOWN INN EAST SYRACUSE. It was good to read you were able to have a good night sleep. Feedback form our Red Roof guest is always welcome as we focus on great guest experiences. Thank you again for the comments. We hope to host you again soon.Sincerely,RedRoof Management

Hello Disa,Thank you for choosing to stay at our Hometown Inn East Syracuse. I appreciate your 4/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

Thank you for review, Chelsea. The staff at the HomeTown Inn by Red Roof East Syracuse and I were disappointed when we saw your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, Nesa. The staff and I at the HomeTown Inn by Red Roof East Syracuse were disappointed to see your 1/5 score following your stay. You stated that the TV didn't work, the uncleanliness mentioned and the other listed issues hindered your stay. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Hi Avrohom,Thank you for taking the time to write a review of your stay at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. You indicated that you encountered an unpleasant odor at our property, our apologies for any inconvenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,RedRoof Management

Hi Hassan,Thank you Krista, for taking the time to share your feedback regarding your experience at the HomeTown Inn by Red Roof East Syracuse. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the HomeTown Inn by Red Roof East Syracuse. It's nice to read that you took liking to our staff, however, you indicated that you found our hotel's cleanliness to be inadequate, our apologies for any inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.I don t know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 10/10 satisfaction score mark!Sincerely,RedRoof Management

Thank you for taking a moment to leave a review, Farah. The staff and I at the HOMETOWN INN EAST SYRACUSE appreciate your 5/5 score. However, you indicated that the cleanliness of your room and the bed covers, the lack of breakfast at our location, and the other issue mentioned hindered your experience. As it relates to breakfast, there are restaurants close by. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Red Roof Management

Hello Doug, Thank you for taking a moment to complete our survey. The staff at the HOMETOWN INN EAST SYRACUSE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Hello Disa, Thank you for taking a moment to complete our survey. The staff at the HOMETOWN INN EAST SYRACUSE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Thank you for taking a moment to rate your experience, Robert. The staff at the HomeTown Inn by Red Roof East Syracuse and I appreciate but is deeply saddened to see your 1/5 score following your stay. Please accept our sincerest apologies. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Henry. The staff and I at the HomeTown Inn by Red Roof East Syracuse appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Disa,Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the HOMETOWN INN EAST SYRACUSE. I am sorry your stay fell short of your expectations due to the cleanliness of the rooms not being to your liking. At Red Roof, it is our primary aim to give you a clean stay, so I am disappointed to hear that was not achieved with youThank you again for sharing your experience and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

Hello Renee, Thank you for taking a moment to leave a review. The staff at the HOMETOWN INN EAST SYRACUSE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Casey. The staff and I at the HomeTown Inn by Red Roof East Syracuse appreciate your 4/5 score following your stay. I am thrilled that our affordability pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Al. The staff and I at the HomeTown Inn by Red Roof East Syracuse appreciate your 5/5 score following your stay. However, you stated that our hotel was very old, that it needs repairs and the other issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jeanie,Thank you for your review following your stay at HomeTown Inn by Red Roof East Syracuse. You stated that the hotel was ran down with zero amenities, which was saddening to read. For rooms with various amenities, please explore our room options and choose the one that best suits your preference.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Robert,Thank you for your review following your stay at HomeTown Inn by Red Roof East Syracuse. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that our hotel was the worst place to stay, which was truly saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, John. The staff and I at the HomeTown Inn by Red Roof East Syracuse were disappointed to see your 4/10 score following your stay. You indicated that the pest you reported, the faulty TV and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Paulette,Thank you for your review following your stay at HomeTown Inn by Red Roof East Syracuse. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the stained mattress, the smell described and the other listed issues hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, Axel. The staff and I at the HomeTown Inn by Red Roof East Syracuse were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Jesse,Thank you for your review following your stay at HomeTown Inn by Red Roof East Syracuse. You stated that the service you received during the check-in process hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thank you for bringing this to our attention and we wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Matthew,We are sorry to hear your recent experience at the HomeTown Inn by Red Roof East Syracuse did not meet your expectations. We are truly disappointed to read that you encountered these distasteful situations during your recent visit. I brought the matter to our property management team's attention to be investigated.Thank you for bringing this to our attention and we wish you all the best in your future travels.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

Dear Dennis,Thank you for your review following your stay at HomeTown Inn by Red Roof East Syracuse. I am happy that you found our staff to be nice. However, you stated that the delayed check-in, beeping smoke detector and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Valerie,I sincerely apologize that your stay at our Hometowne Studios didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to leave a review, Andrew. The staff and I at the HomeTown Inn by Red Roof East Syracuse were disappointed to see your 6/10 score following your stay. In order to understand what prompted your 6/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Thank you for taking the time to leave a review, Christopher. The staff and I at the HomeTown Inn by Red Roof East Syracuse appreciate your 4/5 score following your stay. However, you stated that the ground floor room was a bit noisy. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle Red Roof Management RediResponse Specialist