The staff were warm and welcoming and very chatty. They settled us in and helped organise our stay in Port Elizabeth. The breakfast was amazing, with a great choice of food and drinks. The lodge also organised gluten free options for my wife. They were very accomodating, allowing us to store our luggage and freshen up even after we had checked out. Lots of extras were provided, such as pillow chocolates, tea, coffee and biscuits. Great bathtub in the family room too!