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Reviews of Premier Hotel Regent

3 out of 5
Premier Hotel Regent
22 Esplanade, Beach Front, East London, Eastern Cape

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 86 reviews" "
Rating 8 - Good. 29 out of 86 reviews" "
Rating 6 - Okay. 25 out of 86 reviews" "
Rating 4 - Poor. 12 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CEDRIC CHESTER, Hartford

Stayed 1 night in Jan 2024

2/10 Terrible

S

Stayed 2 nights in Dec 2023

8/10 Good

Siya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Regina

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Recent stay
Well situated, easy access from the airport, beautiful sea view from my room. However, no wifi at hotel. It would also be nice if hotel management can inform customers about load shedding schedule.
Stayed 1 night in Oct 2023

8/10 Good

Thami

Stayed 1 night in Jul 2023

4/10 Poor

A

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Mpumzi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

MR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Not up to expectations.
I took a suite with the intention of treating my wife to something a bit special. The cleanliness of the suite was good but there were a few issues that irritated me. Considering the cost and the location, I was surprised to find that there were only two towels available. A small "hand-towel" and a slightly larger one. The water tasted bad but this was probably because we are not used to the EL water. This could have been somewhat offset with some complimentary bottled water, of which there was none. The rooms were a bit Spartan and there could have been some flowers (even plastic ones). The shouting and noises of the car washing that takes place across the entire front of the hotel were a bit disconcerting until we reminded ourselves that this, after all, Africa and that we should just live with these little irritations. Abandoning any ideas of a romantic evening on the veranda, we turned on the TV only to find a tiny (6 plus 2 snow) bouquet of channels that included news, cartoons and soapies. Thank goodness for an iPad and downloaded movies.
Stayed 1 night in Jan 2022
Response from Danny on Jan 11, 2022
Dear Daniel, thank you for your review of our property. Apologies for your disappointment with the ambiance. Please do not hesitate to contact me directly should you choose to stay with us again and I will make sure that you are looked after.

8/10 Good

ebrahim aboobaker

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Danny on Nov 9, 2021
Thank you for your of our property review Ebrahim. It is encouraging to know that our service is appreciated.

10/10 Excellent

Mlungisi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, I won't mind ukubuyela futhi.
Stayed 3 nights in Sep 2021
Response from Danny on Sep 16, 2021
Thank you for your feedback Mlungisi! We are glad you enjoyed your stay. Hope to see you soon!

8/10 Good

BANDILE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BANDILE FAMILY
It was awesome 👌👏
Stayed 1 night in Jun 2021
Response from Danny on Jun 30, 2021
We are glad you enjoyed yourself. Hope to see you soon.

8/10 Good

Ntombi

Liked: Staff & service, property conditions & facilities, room comfort
If the rooms could be more cleaner. Staff very friendly
Stayed 1 night in May 2021
Response from Danny on May 27, 2021
Dear Ntombi, thank you for your valuable feedback. We will contact you directly to get more details.

10/10 Excellent

Elmarie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Yordanka on Oct 27, 2020
Dear Elmarie, thank you so much for the feedback. Keep well and hope to seeyou soon!

6/10 Okay

Olugbenga

Business traveler
Liked: Cleanliness
Stayed 2 nights in Feb 2020

8/10 Good

Yonela

Stayed 1 night in Dec 2019

8/10 Good

Manape

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Thokozile

Business traveler
Liked: Cleanliness, staff & service, room comfort
Lovely stay
My stay was good. The staff at reception and around the rooms were really helpful.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Tozama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, welcoming,it's my home when I'm not home, pe
Stayed 1 night in Jul 2019
Response from Yordanka on Oct 21, 2019
Thank you for your feedback Tozama, looking forward to welcome you back .

4/10 Poor

Bontle

Liked: Staff & service
Disliked: Property conditions & facilities
I remember the hotel from when I was little. It was so grand and fancy. I was shocked to see the dilapidated state of the building and the area around it. The room was clean but felt dark and dingy. The view from the room was incredible. The balcony was dirty and looked like it had been ages since it was cleaned.
Stayed 1 night in Aug 2019

2/10 Terrible

Nisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Premier Hotel Regent East London
I was given a room 419 first the room was smelling. So I complained. Then next day they cleaned the room. Then the wifi they give you 500MB and it kept on finishing and had issues so i complained then then moved me to 319. A bigger room than the first one, it did not smell but the cupboards was broken the room had no fridge.
Stayed 2 nights in Jul 2019

2/10 Terrible

Nopinkie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Stop over during business trip
Stayed 2 nights in Jun 2019

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun
My stay was awesome though we didn't spend the whole night
Stayed 1 night in Feb 2019

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Great Location, spacious rooms and Friendly Staff. Would stay here again! We just wish that WIFI wasn't on a voucher based system and should be Free and available to all guests.
Stayed 2 nights in Jan 2019

10/10 Excellent

Vuyolwethu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Year's Eve Stay
It was awesome with friendly staff
Stayed 2 nights in Dec 2018

6/10 Okay

Nolubabalo

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2018

6/10 Okay

Sam, London, UK

Liked: Staff & service
Nice hotel, close to the beach. Lovely staff. Rooms are too small. Still using limited data vouchers for Wi-fi which is a big put off. Beautiful views of the ocean.
Stayed 6 nights in Oct 2018

8/10 Good

Gavin

Liked: Cleanliness, room comfort
Comfortable
The stay was short but great. The linen needs to be check and maybe replaced.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2018

8/10 Good

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great however rooms should provide deck chairs on balcony
Stayed 1 night in Jun 2018

6/10 Okay

MRJF

Liked: Room comfort
Disliked: Staff & service
A view of a beach in a run down area
The area is very run down, there was what looked like a student hostel directly outside my window with students at one stage picketing outside late into the night. The Hotel itself is pretty much as advertised and the room was huge, one of the biggest I have ever had and the balcony was overlooking the beach and was bigger than most hotel rooms - oddly there were two tables and one chair on the balcony (go figure!). The services was disinterested at best but not bad as such. It is certainly the best (only?) hotel in the area and if you have business in this area then this is the one to stay at.
Stayed 4 nights in Mar 2018

6/10 Okay

Dev

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had a few issues like no irons or ironing boards that they can bring to your room instead you have to go to a common room on the 4th floor with only 4 boards and irons which has to be used with all visitors at the same time so you have this long que or you have to keep going up to see if it's free to use. Some rooms don't even have air cons and the ones that do have units don't work or just blow air. Ordering room service is risky if you ask me, i thought i would play it safe and order a toasted cheese and tomato, how bad can that be well if you like hair toasted with your sarmie then cool. Complain and it took then over an hour to come to my room just to check if i was telling the truth then they would consider where they went wrong and how they would fix it. WHAT A JOKE. Staff there are very untrained. I will never go back there.

2/10 Terrible

Happy, Tennessee

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
STARTED BAD GOT WORSE
Hotel was booked and lost my reservation booked through Expedia. After I showed them my confirmation email the desk clerk made three trips back to see her manager. I told her I was not trying to be difficult I would call Expedia and let her manager work it out with them. I ended up in a room by the loud road wit a broken air conditioning unit and a safe that did not work. I had prepaid or I would have gone elsewhere.The manager of the first desk clerk should have come out and talked with me.
Stayed 1 night in Feb 2018

8/10 Good

FromSG, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to the beach
Following the GPS to locate the hotel was easy. Staffs were glad to assist with our luggage and were friendly and polite. We were given a room with balcony and facing the sea which was awesome and room was spacious and clean. Bed was very comfortable and we had a good night sleep. Would definitely recommend to friends and other travellers.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2017

6/10 Okay

Rory

Liked: Cleanliness
Good business short stay hotel.

8/10 Good

Sibusiso

Liked: Cleanliness, property conditions & facilities, room comfort
Sea views were great. Great location. Desk reception not so great though

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brenda
We enjoyed our stay. Staffs were friendly and quite helpful. Ocean view was just perfect!

4/10 Poor

David

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the rates asked
The hotel is in bad need of an overall renovation. The bedroom a/c made more noise than actual cooling. Way overpriced for what you get.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Convinient but staff are not proud to do their job
ordered room service which never arrived. Reception staff are very unprofessional.

8/10 Good

Elouise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the Ironman, will use you again

4/10 Poor

Coenraad

Liked: Cleanliness
Disliked: Room comfort
In the days of today no good news channels. Only movies and sport!!!!!!!! Please business is more than that.I stayed in many Premiers over the world but this one #$5$#% Also train staff to issue VAT invoices is needed. I am still waiting for an email after I had to mail them for copies. Pathetic. I will never stay there again.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
The building is beautiful and the rooms.
My stay was bad all my expectation was never met. Rooms was not cleaned as it should. The beach front is filthy and smell urine not to mention condoms that are lying all over the show (pavements and at the beach) If i could reverse my money payed for my stay at the hotel i would do so.

10/10 Excellent

Vuyiseka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Room comfort
The room I was allocated did not have an aircon....ceiling fan did not cool the room down, very disappointing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Phopho

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Room take to long to be cleaned and bathroom gels, tea where not re filled the following day.