Garden

Reviews of Zuurberg Mountain Village

4 out of 5
Zuurberg Mountain Village
R335 Zuuberg Mountain Pass, Addo, Eastern Cape

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Linda

Stayed 2 nights in Oct 2023
Response from Nikki on Dec 13, 2023
Thank you for staying with us at Zuurberg we look forward to your next visit

6/10 Okay

Verified traveler

Liked: Cleanliness
Lots of potential
Very beautiful historic property with great views & location. On negative side -large airy village units only have warmish water not hot - village units outdoor showers had waist high weeds - supper menus are 5 course set menus that are repeated & are expensive for quality - restaurant staff lacking management & training - receptionists could do hostessing/oversight at meal times & spot checks on housekeeping/condition of units and gardens to support and train staff but do not - lack of comfy outdoor seating at accom units Positive side manor house units have character, pool area is lovely with v comfy recliners, rooms are clean with new bathrooms, access to amazing outdoor activities, you feel general staff really want to please but just need more training and support to do so
Stayed 4 nights in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Viv on Sep 29, 2021
Robert thank you for your kind review we hope to see you at Zuurberg again soon Regards Vivienne

8/10 Good

KURT

Stayed 1 night in Sep 2021
Response from Viv on Sep 26, 2021
Thank you for staying with us at Zuurberg we look forward to your next visit

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are comfortable and food is great. Staff go out of their way to make one's stay most enjoyable.
Stayed 2 nights in Jul 2021
Response from Viv on Sep 29, 2021
Leon sorry for our late response - we appreciate your review Regards Vivienne

10/10 Excellent

Morrison

Liked: Cleanliness, staff & service, room comfort
Lovely mountain top experience
The service was excellent. Our host Samantha went out of her way. Little niggles occurred and we were given another room within our requirements.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great isolated location. Mountain top, great views. Good or bad, no internet in room, but if you have to have it was available in the main building. Loved the stay.
Stayed 2 nights in Dec 2018

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old school (in the nicest sense) hotel
Historic country hotel with great ambience and wonderful staff. We arrived during a cold snap to a warm welcome. There was a lovely wood fire burning in the reception/sitting area and we were offered tea/coffee with scones immediately after checking in. We were shown to our rooms which were a 2 minute walk from the main hotel area. The rooms were very spacious and clean, with all the amenities.
Stayed 2 nights in Aug 2018

10/10 Excellent

Debbie, Hastings, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, friendly hotel in the mountains
Friendly staff, amazing accommodation, in the mountains by Addo Elephant Park. Excellent Addo trip direct from the hotel. Our guide Brighton was amazing. Wonderful food, lounge areas & pool. Amazing 2 night stay.

10/10 Excellent

Anna M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zuurberg Mountain Village stay
Excellent once again. Second visit to the Zuurberg Village Inn and enjoyed it as much as the first time. Friendly staff and excellent service. Awesome breakfast and overall good spread of food at the dinner buffet. Can perhaps consider a hearty oxtail stew or lamb curry as an optional choice with the buffet. Our room was once again spotless and the privacy excellent. Well done all staff at this facility. Much appreciated!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
It was a lovely place and ideal for safaris

4/10 Poor

Antonie

Disliked: Cleanliness, staff & service, room comfort
Average
Unfortunately no TV in the rooms

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Classic African Hotel
Great hotel tucked away high in the Zuurberg Pass, with awesome views of the valley and Addo Elephant NP. The hotel was built last century, and has the charm of an African Safari Lodge. The staff have been working there for years, and are great for whatever you need. Nice gardens to walk around. It's a little remote, but an excellent and wonderful get away from the hustle and bustle of the city.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mountain Safari Lodge
This is a very well-run hotel that dates back 150+ years to when the treckers use to go through the Zuurburg Pass. It's a phenomenal place with great views and good proximity to Addo Elephant National Park. Breakfast and food were excellent, and the atmosphere is like a 1920's game lodge. The gardens and grounds are well-kept, and the chalets are amazingly decorated. If you do stay here, take the road from the south and not the north (the Zuurburg Pass is really for 4X4 plus vehicles). The air is 20 degrees F cooler up at this location in the mountains.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth putting up with the mountain pass
Staff are great. Food is excellent. Yes, there is a 16km (10mile) mountain pass - currently unpacked but being upgraded- but worth it. Monkeys, birds, views!

10/10 Excellent

Andrew, Worcester, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab
Stunning location. Beautiful hotel. Good play facilities for kids.

6/10 Okay

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Nice Hotel in the middle of nowhere

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ian, Randburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zuurberg Inn New Year 2012
The hotel is ideally located out of town but still accessible to visitors. I found the place well run, staff were friendly and helpful and the catering was excellent. The natural beauty and the historic significance combine to present a most charming venue which enchants those who seek a sense of connection with the past backed by the comforts of the present. All in all we had a most enjoyable stay unsullied by anything. IL Holmes (a dyed in the wool Eastern Caper!)

10/10 Excellent

Nards, Airlie Beach, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December 2011 visit to Zuurberg Hotel
A beautiful hotel set in the most beautiful part of South Africa. We felt like royalty from the time we arrived. The rooms were impecible and the service was outstanding.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Eine Location mit sehr viel Charme, tollem Ranger Clifford, freundlichsten Personal, auch wenn die Eintichtungen etwas „in die Jahre“ gekommen sind. Für die Anfahrt über die letzten 14 km unbefestigte Straße sind sicher 30 min Autofahrt einzuplanen. Diese Straße muss man auch zurück, wenn der Nationalpark besucht wird.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Alles prima. Nur leider sehr viele Affen rund um die Unterkunft und auch in poolnähe
Stayed 3 nights in Oct 2019

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A major improvement is a must
Needs major improvement... extremely cold rooms without heat and building needs also to be upscaled urgently. But the major issue was at dinner when a lady (probably the owner) approached us explaining that because there was not going to be electricity the next day I had to prepay all expenses + any future expenses, which I gladly did... but there was no electricity shortage the next day, even when I asked an employee they didn’t know what was so talking about. It seems to me and please correct me if I am wrong that somehow Spanish speaking visitors are not welcome. On the other hand all the service personnel was very nice.
Stayed 1 night in Aug 2019

8/10 Good

Marko, Tegernsee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nette Apartments wenn man es ruhig haben möchte
Leider war das Wetter schlecht und kalt. Die Anfahrt ist mit einem Pkw erschwerlich, weil die Straße nicht befestigt ist.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Tolle Location in Verbindung mit Addo Klein-Safari
Das Zuurberg Mountain Village ist eine charmante Anlage mit einem Hauch alter Kolonialzeit. Die Zimmer sind witzig als "Safari-Loft" konzipiert, Insgesamt ist die Anlage etwas renovoerungsbedürftig. Sehr interessant ist das hoteleigene Angebot zu Ausflügen in den ADDO-Nationalpark.
Stayed 2 nights in Nov 2017

4/10 Poor

Juan M

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Muy mal ubicado, caro y sin buen servicio
El hotel está muy mal ubicado, a 17km de la ruta, subiendo a la cima de una montaña y por un camino de tierra, lleno de piedras (pinché una rueda bajando). Si bien sobre la ruta está a 1.5km de la entrada al Parque Nacional, se tarda no menos de 45 minutos en llegar. Por "error" casi me cobran un 50% más de lo que había acordado. Y en la cancelación y nuevo cobro, de alguna manera se las arreglaron para cobrarme un 10% más de todas formas. El restaurante es muy caro y nada especial, pero al estar tan lejos de cualquier otro lugar no hay más alternativa que comer ahí.

6/10 Okay

Moni, Salzburg

Liked: Room comfort
Disliked: Cleanliness
18km bis zum Parkeingang auf schotterpiste.
die Chalets sind großzügig und sehr schön. das Haupthaus mit den Aufenthaltsräumen und Terrasse sind abgewohnt und schmutzig. die Technik für den Pool ist in einem offenen Loch neben dem Pool. Buffet am abend mäßig. Management wirkt nicht sehr interessiert. ACHTUNG! bucht man eine Tour in den Park INKL. Parkeintritt und man hat bereits eine Wildcard für diesen Eintritt gekauft, kommt sie nicht zur Anwendung, man bezahlt somit doppelt.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Abgelegenes Hotel
Hotel nur über 16 km Schotterstrasse zu erreichen. Hotel etwas in die Jahre gekommen. Unser Zimmer/ Haus etwas vom Hauptgebäude entfernt. Inneneinrichtung des Hotels abgewohnt. Sitzkissen und Teppiche mit Flecken. Haushund hat im Pool gebadet ! Zuwenig Sonnenliegen. Man muss im Hotel essen, da Hotel abseits liegt. Freundliches und zuvorkommendes Hotelpersonal.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Abenteuerliche, aber gute Unterkunft
Die Unterkunft ist gut, nur der Weg zur Unterkunft sollte mit einem 4wd Fahrzeug befahren werden. Vorallem wenn man am nächsten Tag Richtung Cradock fahren möchte. Wir hatten einen VW Polo und waren sehr froh als wir wieder auf einer geteerten Straße ankamen nach ca 1,5 Stunden! Die Unterkunft ist bei Nacht auch sehr schwer zu finden. Die Zimmer sind super ausgestattet, das Essen war gut und das Personal sehr freundlich. Es bietet eine gemütliche Atmosphäre, da man abends an der Bar oder vor dem Kamin sitzen kann. Das Hotel zu erreichen und dort eine Nacht zu verbringen ist auf jeden Fall ein Abenteur und lohnt sich!

10/10 Excellent

Karin, Neckarsulm, Deutschland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Essen war sehr gut, sowie die angebotenen Gamedrives. Trotz GPS war das Hotel nicht leicht zu finden. Wir kommen gerne wieder.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entspannung und Natur Pur
Super tolle Lage. Das Hotel/Lodge liegt auf dem Zuurberg Mountain welches man über eine 16 KM lange Schotterpiste erlangt. Man hat einen tollen Blick über die üppig grün gewachsene Buschlandschaft. Die Besitzer und die Angestellten waren sehr hilfsbereit und freundlich. Sie haben Ideen für diverse Freizeitaktivitäten (Game drive , Reiten, Wandern usw….) vorgeschlagen und organisiert . Als unsere Tochter mit Fieber erkrankte wurde sie von allen Seiten bemuttert. Ein Super Service. Die Zimmer /Chalets sind sauber, toll eingerichtet, und haben ein tolles Bad mit Blick in die afrikanische Landschaft.