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Reviews of Comfort Inn Sherbrooke

2.5 out of 5
Comfort Inn Sherbrooke
4295 boul. Bourque, Sherbrooke, QC

Reviews

8.2

Very Good

Rating 10 - Excellent. 308 out of 891 reviews" "
Rating 8 - Good. 389 out of 891 reviews" "
Rating 6 - Okay. 142 out of 891 reviews" "
Rating 4 - Poor. 40 out of 891 reviews" "
Rating 2 - Terrible. 12 out of 891 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephani

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always consistent in quality of service, room cleanliness, available parking close to entrance. Comfortable bed and good coffee maker in room. I like the fact that hotel policy is posted in several key places around the property. Keeps people respectful of others.
Stayed 1 night in Apr 2024
Response from Nathan Trudel on Apr 19, 2024
Dear Stephani, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are glad knowing you enjoyed your stay in our hotel.Specially what concerns our staff service, the cleanliness.Our team works hard in order the satisfy you Stephani.We hope to see you again soon.

10/10 Excellent

Ricky

Liked: Property conditions & facilities
nice etay
Stayed 1 night in Apr 2024
Response from Nathan Trudel on Apr 19, 2024
Dear Ricky, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We are glad knowing you enjoyed your stay in our hotel.We hope to see you again soon.

10/10 Excellent

Kenya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel in Sherbrooke. The staff was extremely friendly! The location is very convenient, a lot of parking (free), my room was clean, wifi, delicious free breakfast (waffle, bread, bagel, muffin, cheese, yogurt, coffee, cereal, juices and fruits) The only problem I saw was that on Monday April 8, 2024 it was the total solar eclipse day and Sherbrooke was on the totality path, the hotel was extremely busy so the nice young lady on the breakfast area was working by herself, SHE DID AN AMAZING JOB, I'm not complaining about her, but if I was a manager on that location, knowing that the hotel was going to be extra busy on that Monday I would have had an extra staff helping on the breakfast area that morning and also extended the breakfast hours on that unique Monday. Merci beaucoup!!!!
Stayed 2 nights in Apr 2024
Response from Nathan Trudel on Apr 12, 2024
Dear Kenya, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. As a guest you are truly valued. Wow... we don't words on how we are glad knowing you enjoyed your stay.This make us really want to push further for you Kenya.About the breakfast, we do understand your point concerning the open hours.We will take it in consideration for the next events.Also, we will inform our breakfast attendant about your comment.We are glad having a champion like her. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Khorinne

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We went for a sporting event
Stayed 2 nights in Apr 2024
Response from Nathan Trudel on Apr 8, 2024
Dear Khorinne, We would like to thank you for taking the time to complete our online survey Feedback from our guests is very important to us and your input helps us in our efforts to providing excellent service. We are glad knowing you did enjoy your experience in our hotel. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Nathan Trudel on Apr 1, 2024
David, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Nous sommes heureux de savoir que vous avez appréiez de manière générale votre séjour.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, David, nos plus sincères salutations.Nathan TrudelDirecteur généralComfort Inn(819) 564-4400

8/10 Good

Eleanor

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Got pretty bored of the free breakfast. Not great but acceptable Coffee in room was good Carpet in rooms could be updated but we were comfortable. The bed was comfortable , it was quiet We enjoyed our stay
Stayed 9 nights in Mar 2024
Response from Nathan Trudel on Mar 26, 2024
Dear Eleanor, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We are sorry to hear that the breakfast was pretty bored after a while.You've been staying in our hotel hotel for around one week.It is true that diversity will be good to add for people who will stay with us for a while.We are sorry for that inconvenience.We also agree about the carpet.We are on a waiting list to get renovations.It will give a good update to the hotel.We are glad knowing that you enjoyed the others aspects of your stay Eleanor. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected
Stayed 1 night in Mar 2024
Response from Nathan Trudel on Mar 11, 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was finr
Stayed 1 night in Mar 2024
Response from Nathan Trudel on Mar 4, 2024
Dear Kathleen, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We are glad knowing you enjoyed your stay.It makes us really proud of our work Kathleen. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway. Easy to get to
Stayed 1 night in Feb 2024
Response from Nathan Trudel on Feb 12, 2024
Dear Patrick, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Nadine

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Nothing outstanding but it served the purpose.
Stayed 1 night in Feb 2024
Response from Nathan Trudel on Feb 6, 2024
Nadine, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Nous sommes heureux que vos besoins concernant votre séjour ont été respectés.Cependant, nous serions curieux de savoir comment nous aurions pu améliorer votre expérience de manière générale.Si vous le pouvez, nous serions heureux d'en savoir d'avantage.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Nadine, nos plus sincères salutations.

4/10 Poor

Francesco

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nathan Trudel on Jan 8, 2024
Francesco,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Au nom de toute notre équipe, je souhaite exprimer nos regrets de n’avoir pu répondre adéquatement à vos attentes. Votre satisfaction est importante pour nous et vos commentaires serviront à apporter des améliorations afin d’offrir dorénavant une expérience exceptionnelle à chacun de nos clients.Nous serions intéressés de savoir quels éléments de votre séjour que vous n'avez pas appréciés.Si vous pourriez me rejoindre au courriel suivant: nathan.trudel@innvesthotels.com.Cela serait grandement apprécié.Nous espérons que vous considérerez notre établissement pour un prochain séjour afin de nous donner l’occasion de vous offrir une meilleure expérience.Veuillez recevoir, Francesco, nos plus sincères salutations.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nathan Trudel on Jan 8, 2024
Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good free breakfast
Stayed 1 night in Dec 2023
Response from Nathan Trudel on Jan 8, 2024
Dear Martin, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023
Response from Nathan Trudel on Feb 2, 2024
Lisa,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Lisa, nos plus sincères salutations.

8/10 Good

Bryan

Stayed 1 night in Dec 2023
Response from Nathan Trudel on Dec 11, 2023
Bryan,Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Steve, nos plus sincères salutations.

10/10 Excellent

Lisa

Liked: Staff & service
Decent enough property but it could use some updating.
Stayed 1 night in Nov 2023
Response from Nathan Trudel on Dec 5, 2023
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. About the updating, we are on a list to get renovations.We do understand your point and we hope when the hotel will be renovated, it will be satisfying for our guests.We hope to see you again soon.

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and hotel was close to everything I needed.
Stayed 3 nights in Nov 2023
Response from mdf on Nov 28, 2023
Hello Martin, We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to review your experience. We take into account all feedback from our valued guests, including you, in order to improve our services. We look forward to seeing you again soon Martin.The Comfort Inn Sherbrooke team.

8/10 Good

HYO SAM

Stayed 1 night in Oct 2023
Response from mdf on Oct 25, 2023
Hello Hyo Sam, We are pleased to hear that you enjoyed your stay at the hotel. Thank you for taking the time to leave a comment about your experience. Please know that we take every customer feedback into account in order to improve our services.The Comfort Inn team hopes to see you again soon Hyo Sam.

10/10 Excellent

Gorica

Liked: Cleanliness, staff & service, amenities
Outdated but very clean.
Stayed 2 nights in Oct 2023
Response from Nathan Trudel on Oct 17, 2023
Gorcia,Thank you about choosing our hotel for your stay.We also thanking about the time you took to complete this review.We hope to see you soon.

10/10 Excellent

Abid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience
Stayed 1 night in Oct 2023
Response from Nathan Trudel on Oct 7, 2023
Abid,Thank you for your review.We are glad knowing you appreciated your stay in our hotel.We give you are greetings.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nathan Trudel on Oct 6, 2023
Elaine, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.On vous remercie pour votre compréhension.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Elaine, nos plus sincères salutations.

6/10 Okay

Rejean

Traveled with family
Liked: Property conditions & facilities
Clean Room ans quiet Should be a better coffre pot acc un thé Room
Stayed 1 night in Oct 2023
Response from mdf on Oct 2, 2023
Bonjour Rejean,Nous sommes heureux d'apprendre que ce séjour au sein de notre hôtel a été à votre goût.Nous vous remercions d'avoir pris le temps d'émettre un avis à propos de votre séjour. Les retours clients sont très importants car ils nous permettent d'améliorer les services proposés.Nous sommes désolés d'apprendre que vous n'avez pas apprécié la machine à café présente dans votre chambre. Nous espérons vous revoir très bientôt Rejean.L'équipe Comfort Inn Sherbrooke.

6/10 Okay

George, Dollard des Ormeaux

Business traveler
Disliked: Staff & service
Free breakfast though simple, had Options such as egg sandwiches you can microwave.
Stayed 5 nights in Sep 2023
Response from Nathan Trudel on Oct 1, 2023
Greetings George,We are glad knowing you enjoyed your stay in our hotel.We wish you to have a wonderful day.We hope to see you soon.

10/10 Excellent

Huma

Stayed 1 night in Sep 2023
Response from Nathan Trudel on Oct 1, 2023
Huma, Nous vous remercions d’avoir pris le temps de répondre à notre sondage en ligne concernant votre récent séjour à notre hôtel.Vos commentaires sont très importants pour nous et nous vous assurons que ces renseignements seront utilisés pour mettre tout en œuvre afin d’offrir une expérience des plus agréables à chacun de nos clients. Nous espérons vous revoir bientôt !Veuillez recevoir, Huma, nos plus sincères salutations.Nathan TrudelDirecteur généralChoice(819) 564-4400

2/10 Terrible

Miriam

Stayed 1 night in Sep 2023
Response from Nathan Trudel on Oct 1, 2023
Bonjour Miriam,Nous sommes désolés si vous n'avez pas apprécié votre séjour dans notre hôtel.Nous aimerions connaître les éléments qui vous ont déplus.Vous pouvez me rejoindre au 819 564-4400 et demander Nathan Trudel ou m'écrire par courriel: Nathan.trudel@innvesthotels.comEncore une fois, Miriam, toutes nos sincères excuses et nous esprons vous revoir.

10/10 Excellent

Jacques

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendly and very helpful. The rooms are nice. Breakfast items were okay and plentiful. I would not hesitate to stay again.
Stayed 2 nights in Sep 2023
Response from mdf on Sep 6, 2023
Hello Jacques,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to review your experience. We are delighted to hear that you enjoyed the breakfast. We'll be sure to pass on your compliments to the reception team. We look forward to seeing you again soon Jacques !The Comfort Inn Sherbrooke team

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Was exactly what we needed
Stayed 2 nights in Sep 2023
Response from mdf on Sep 6, 2023
Hello,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to review your experience. We look forward to seeing you again soon!The Comfort Inn Sherbrooke team

6/10 Okay

noemie

Stayed 1 night in Aug 2023
Response from mdf on Sep 20, 2023
Bonjour Noemie,Nous sommes désolés d'apprendre que votre séjour n'a pas été à voter convenance. Nous vous remercions d'avoir pris le temps d'attribuer une note à votre expérience. Dans le but de mieux comprendre votre déception, n'hésitez pas à nous contacter au 819-564-4400 ou par courriel : cn345.agm@innvesthotels.com.Au plaisir de vous revoir et d'améliorer votre expérience client.L'équipe Comfort InnSherbrooke.

10/10 Excellent

Brenda

Stayed 1 night in Aug 2023
Response from mdf on Sep 20, 2023
Hello Brenda, We are pleased to hear that you enjoyed your stay at the hotel. Thank you for taking the time to leave a comment about your experience. Please know that we take every customer feedback into account in order to improve our services.The Comfort Inn team hopes to see you again soon Brenda.

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
Stayed 3 nights in Aug 2023
Response from mdf on Sep 1, 2023
Bonjour Lynn,Nous sommes heureux de savoir que vous avez apprécié votre séjour au sein de notre hôtel. Nous vous remercions d'avoir pris le temps de laisser un avis à propos de votre expérience client !Nous espérons vous revoir bientôt Lynn.L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

Paulina

Stayed 1 night in Aug 2023
Response from mdf on Aug 23, 2023
Bonjour Paulina, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour. Nous vous remercions d'avoir pris le temps d'emettre un avis à propos de votre expérience client. Nous espérons vous revoir très bientôt Kelly !L'équipe Comfort Inn Sherbrooke.

6/10 Okay

Tina

Stayed 1 night in Aug 2023
Response from mdf on Aug 20, 2023
Bonjour Tina, Nous sommes désolés d'apprendre que vous n'avez pas apprécié votre séjour pleinement. Nous vous rmercions d'avoir donné une note à votre expérience. N'ayant pas de commentaire, il est difficile pour nous de comprendre les points à améliorer. Ainsi, n'hésitez pas à nous contacter afin d'échanger plus amplement.Nous sommes joignable par téléphone au 819-564-4400 et par courriel : cn345.agm@innvesthotels.com.Nous espérons vous revoir afin d'améliorer votre expérience Tina !L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from mdf on Aug 18, 2023
Bonjour Serge,Nous sommes heureux d'apprendre que vous avez apprécié votre séjour parmi nous. Nous vous remercions d'avoir pris le temps d'attribuer une note à votre expérience. Chaque retour client est important pour nous dans le but d'améliorer nos services.Au plaisir de vous revoir très bientôt Serge !L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff. Very helpful and the breakfast choices are very good.
Stayed 6 nights in Aug 2023
Response from mdf on Aug 17, 2023
Hello,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to write a review about your stay. We take into account all customer feedback in order to improve our service. We are happy to hear that the breakfast was to your liking. We look forward to seeing you again soon!The Comfort Inn Sherbrooke team.

8/10 Good

Christina

Liked: Staff & service
Staff was short staffed but very helpful and kind, wonderful basic free breakfast. Hotel needs a complete renovation.
Stayed 3 nights in Aug 2023
Response from mdf on Aug 16, 2023
Hello Christina, We are glad to hear that you enjoyed your stay at the hotel. Thank you for your comment, we make sure to take note of all of the feedback to improve our services. We'll be sure to pass the message on to our staff.In fact, we've been on a waiting list for some time to receive renovations and thus rejuvenate the hotel's appearance. As a result, we are planning to carry out renovations in the hotel in the near future.We hope to see you again soon Christina.The Comfort Inn Sherbrooke team.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and staff friendly and helpful. Excellent continental breakfast. Booked last minute and pleasantly surprised
Stayed 1 night in Aug 2023
Response from mdf on Aug 10, 2023
Hello Lisa, We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to review your experience. We take into account all feedback from our valued guests, including you, in order to improve our services. We will be sure to pass on your compliment to our staff.We look forward to seeing you again soon Lisa.The Comfort Inn Sherbrooke team.

8/10 Good

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Not fancy but just fine.
Stayed 1 night in Jul 2023
Response from mdf on Aug 5, 2023
Hello Jonathan, We are glad to hear that you enjoyed your stay at the hotel. Thank you for your comment. The feedback of our dear guest helps us to improve our services. The Comfort Inn Sherbrooke team hopes to see you again soon Jonathan.

10/10 Excellent

Viviane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for one night in Sherbrooke
Stayed 1 night in Jul 2023
Response from mdf on Jul 30, 2023
Hello Viviane,We are pleased to hear that you enjoyed your stay at our hotel. Thank you for taking the time to rate and comment on your experience. We take the time to read each and every piece of customer feedback in order to improve our offering and provide our valued guests, including you, with a pleasant experience.We look forward to seeing you again soon Viviane!The Comfort Inn Sherbrooke team.

10/10 Excellent

Kenneth

Stayed 1 night in Jul 2023
Response from mdf on Jul 30, 2023
Bonjour Kennetg,Nous sommes heureux d'apprendre que vous avez apprécié votre séjour au sein de notre hôtel. Nous vous remercions d'avoir pris le temps d'attribuer une note au sujet de votre espérience. Nous prenons le temps de lire chacun des retours clients dans le but d'améliorer notre offre et de proposer à nos chers clients dont vous faites partie, une expérience agréable.Au plaisir de vous revoir très bientôt Kenneth!L'équipe Comfort Inn Sherbrooke.

8/10 Good

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mmm
Stayed 2 nights in Jul 2023
Response from mdf on Jul 29, 2023
Bonjour Brenda,Nous sommes heureux de savoir que vous avez apprécié votre séjour. Nous vous remercions d'avoir pris le temps d'attribuer un avis quant à votre expérience au sein de notre hôtel. Au plaisir de vous revoir très bientôt Brenda.L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Endroit propre ,securitaire
Stayed 1 night in Jul 2023
Response from mdf on Jul 29, 2023
Bonjour Nathalie, Nous sommes heureux d'apprendre que vous avez apprécié votre séjour. Nous vous remercions d'Avoir pris le temps d'attribuer un avis et une note à votre séjour. Nous prenons en compte chaque retour client afin d'améliorer nos services et offrir à nos clients de merveilleux séjour.Au plaisir de vous revoir Nathalie !L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

saeid

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place. Friendly staff. Family-friendly
Stayed 2 nights in Jul 2023
Response from mdf on Jul 27, 2023
Bonjour Saeid,Nous vous remercions d'avoir pris le temps de commenter à propos de votre séjour. Nous sommes heureux de savoir que vous avez apprécié vos moments passés dans l'hôtel. En effet, nous mettons un point d'honneur à permettre aux familles de venir séjourner parmi nous.L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

Nathalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just one night. Friendly staff and comfortable rooms.
Stayed 1 night in Jul 2023
Response from mdf on Jul 28, 2023
Bonjour Nathalie,Nous sommes heureux d'apprendre que vous avez apprécié votre séjour. Nous vous remercions d'avoir pris le temps d'attribuer une note et un commentaire à votre séjour. Les retours de nos chers clients sont très appréciés et nous permettent d'améliorer nos services.Au plaisir de vous revoir très bientôt Nathalie.L'équipe Comfort Inn Sherbrooke.

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Jul 2023
Response from mdf on Jul 26, 2023
Hello Lorena,We are delighted to hear that you enjoyed your stay at our hotel. Thank you for taking the time to leave a review about your stay. We take every comment into account in order to improve our value proposition.We hope to see you again soon Lorena.The Comfort Inn Sherbrooke team.

2/10 Terrible

Patrick

Stayed 1 night in Jul 2023
Response from mdf on Aug 16, 2023
Bonjour Patrick,Nous ne comprenons pas la note attribuée car il semble que vous ne vous soyez pas présenté lors de votre séjour au sein de l'hôtel. Pour de plus profondes explications, n'hésitez pas à nous contacter au 819-564-4400 ou par courriel : cn345.agm@innvesthotels.com. Nous serions heureux de discuter avec vous et de mieux comprendre.Au plaisir de vous accueillir une prochaine fois Patrick.L'équipe Comfort Inn Sherbrooke.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Loud hvac, old smell to room but clean
This hotel has no elevator. So you get to drag your belongings up and down the stairs, which is even more fun when you are first given a room that was not prepared by housekeeping. The person at the desk made sure our second room was all set by accompanying us up to it and apologizing. The room we had smelled like old smoke and the a/c was so loud. The room was very clean.
Stayed 1 night in Jul 2023
Response from mdf on Jul 26, 2023
Hello,We are very sorry to hear that you did not enjoy your stay at our hotel. Indeed, it is common in most hotels that have only 2 floors do not have elevators. It's true that receptionists can sometimes make mistakes due to a lack of communication or incorrect operation of the computer system. We are sorry that this inconvenience had an impact on your experience. Our room attendants do everything in their power to ensure that our valued guests enjoy a comfortable and clean stay. Finally, it's true that the air-conditioning isn't the quietest, but this variable is out of our hands. We're on a waiting list for possible future renovations. We hope to see you again soon to improve your experience.The Comfort Inn Sherbrooke team.

6/10 Okay

Gord

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine and easily accessible from the parking lot, making unloading and loading a breeze. The water pressure was good and the shower was firm and relaxing. My only negative is the beds are too firm and I did not have a good night’s sleep, making my next day’s drive less enjoyable.
Stayed 1 night in Jul 2023
Response from mdf on Jul 22, 2023
Hello Gord,We are happy to hear that you enjoyed your stay. Thank you for taking the time to leave a review about your stay. The comfort and welcome of our guests are very important to us, and we take great care to ensure this. It's quite difficult for us to offer each customer a different type of bed. Some like them firm, others softer. However, we understand your disappointment and are very sorry that we were unable to meet your expectations. We hope to see you again soon to improve your experience.The Comfort Inn Sherbrooke team.

8/10 Good

See

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
Hotel is old. It is clean. Breakfast room is small but it is effiicent with most of the general items prepacked. The girl in the Breakfast Dinning Room is very hard working.
Stayed 1 night in Jul 2023
Response from mdf on Jul 22, 2023
Hello,We are happy to hear that you enjoyed your stay. Thank you for taking the time to leave a review about your stay. Indeed, we are on a waiting list to receive renovations and thus give our hotel a fresh look. The comfort and welcome of our guests are very important to us, and we take great care to ensure this. That's why every employee has to work hard to satisfy our valued guests.We hope to see you again soon !The Comfort Inn Sherbrooke team.

8/10 Good

ARUP

Stayed 1 night in Jul 2023
Response from mdf on Jul 19, 2023
Bonjour,Nous sommes heureux de savoir que vous avez apprécié votre séjour au sein de nôtre hôtel. Nous vous remercions d'avoir pris le temps d'attribuer une note. Au plaisir de vous revoir très bientôt. The Comfort Inn Sherbrooke team.

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and staff was very friendly. Room was older but clean and comfortable beds.
Stayed 1 night in Jul 2023
Response from mdf on Jul 18, 2023
Hi Tracy,We are happy to hear that your stay was to your liking. Thank you for taking the time to comment. We use every customer feedback to improve our services. It's true that our rooms aren't the trendiest. We are currently on a waiting list for renovation work. So, in the future, we plan to offer you a refined infrastructure.We hope to see you soon Tracy.The Comfort Inn Sherbrooke team.