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Rating 10 - Excellent. 392 out of 1000 reviews" "
10 - Excellent
392
Rating 8 - Good. 392 out of 1000 reviews" "
8 - Good
392
Rating 6 - Okay. 125 out of 1000 reviews" "
6 - Okay
125
Rating 4 - Poor. 55 out of 1000 reviews" "
4 - Poor
55
Rating 2 - Terrible. 36 out of 1000 reviews" "
2 - Terrible
36
8.4/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
8/10 Good
Suneetee Nilesh
Traveled with family and small children
Apr 14, 2024
Liked: Cleanliness, staff & service
There is not tap water . We had to take water from the toliet. Though it was cleandoes please psychologically
The hotel is not really a 4 star hotel as advertised. More like a 2.5 star.
I called and requested a microwave in my room, which was promised & confirmed by email as well. When we got there none was available. Somewhat run down facilities.
Bonjour Sherif, merci d'avoir prit le temps de nous laisser ce merveilleux commentaire! Au plaisir de vous revoir lors de votre prochain séjour à Sherbrooke!
2/10 Terrible
Marcia
Apr 2, 2024
Disliked: Amenities
Really enjoyed the quiet atmosphere outside our door. Really didn’t enjoy the overhead intake fan always running in the washroom. Otherwise, always a pleasant and comfortable stay! Thanks so much!
Marcia
Stayed 1 night in Mar 2024
6/10 Okay
Kyle David
Mar 28, 2024
Kyle David
Stayed 4 nights in Mar 2024
6/10 Okay
Kelly Norah
Mar 14, 2024
Liked: Staff & service
Kelly Norah
Stayed 1 night in Mar 2024
Response from La Réception on Mar 25, 2024
Bonjour Kelly Norah, merci d'avoir prit de votre temps pour nous envoyer ce commentaire! Nous espérons vous revoir lors de votre prochaine visite à Sherbrooke!
8/10 Good
Steven
Mar 14, 2024
Steven
Stayed 2 nights in Mar 2024
Response from La Réception on Apr 10, 2024
Bonjour Steven, merci beaucoup d'avoir prit de votre temps pour nous laisser ce merveilleux commentaire, nous espérons vous revoir parmi nous!
J ai été vraiment charmer par cette Hôtel De Luxe, Très Bons Services Bon Accueil, Très Belles Gentillesses des Employés es Très Belle piscine et bain tourbillon 💖
Sylvie
Stayed 1 night in Dec 2023
Response from La Réception on Jan 4, 2024
Bonjour Sylvie, un grand merci pour cette magnifique évaluation et surtout d'avoir fait confiance à notre hôtel lors de votre visite à Sherbrooke et sa région. Nous sommes ravis que vous ayez apprécié le temps passé chez nous. En espérant avoir la chance de vous accueillir à nouveau.
10/10 Excellent
Jonathan
Traveled with family
Dec 31, 2023
Liked: Cleanliness, staff & service, amenities
Property ok for the price
Staff is great
Jonathan
Stayed 1 night in Dec 2023
Response from The Direction on Jan 5, 2024
Thank you to have taken the time to leave us a evaluation ! Hoping to see you come back soon.
4/10 Poor
Pascal
Traveled with family
Dec 30, 2023
Liked: Cleanliness
Disliked: Staff & service
One of the room the connected room did not have heat, we reported it and never got fixed. I filed a complaint at the front desk and didn't even offer us a small rebate on a 3 nights stay for the inconvenience.
Very disappointing to say the least!
Pascal
Stayed 3 nights in Dec 2023
Response from The Direction on Jan 8, 2024
We are very sorry to hear about that. Which room was it ? If your reservation was during the weekend, the maintenance staff is only on calls. The Front desk should had called them. And we have small heater for emergency like this.
6/10 Okay
Dominique
Traveled with family
Dec 28, 2023
Liked: Cleanliness
Disliked: Property conditions & facilities
Dominique
Stayed 3 nights in Dec 2023
Response from La Réception on Feb 9, 2024
Bonjour Dominique, merci pour cette évaluation. On espère vous revoir bientôt !
Merci de nous avoir laissé cette merveilleuse évaluation! Au plaisir de vous revoir prochainement!
10/10 Excellent
Menna
Dec 14, 2023
Menna
Stayed 2 nights in Dec 2023
Response from La Direction on Dec 18, 2023
Merci beaucoup d'avoir prit le temps de notre laisser cette merveilleuse évaluation. Au plaisir de vous revoir !
8/10 Good
d
Traveled with group, Business traveler
Dec 8, 2023
Liked: Cleanliness, amenities
I would think it is time for hotels to add level 2 or even 3 chargers.
d
Stayed 2 nights in Dec 2023
Response from The Direction on Dec 11, 2023
A big thank you for this magnificent evaluation and especially for having trusted our hotel during your visit to Sherbrooke and its region. We are delighted that you enjoyed your time with us. We have taken your comment in notes and we will make our best to make it possible. Hoping to have the chance to welcome you again.
2/10 Terrible
Rita
Traveled with family
Dec 1, 2023
There was no restaurant or bar. Booking info very misleading. I believe that we should receive price adjustment.
Rita
Stayed 1 night in Nov 2023
Response from The Direction on Dec 1, 2023
We are sorry to hear about your insatisfaction. But it is written on our website that the restaurant is not reopen at the moment. Your evaluation is very harsh if this is only on that fact. Is it possible to you to reajust ?
Stay was very good. Icy conditions weather wise. Walk ways were still covered with ice, we stayed for 4 days and walk ways never were touched. Otherwise very good
Brian
Stayed 3 nights in Nov 2023
Response from The Direction on Nov 30, 2023
We are pleased to hear you had a good stay with us ! We are very sorry about the icy walk ways, we will inform the cleaning staff to be careful about it since this is the beginning of winter. Hoping to see you another time !
Merci pour avoir prit le temps de nous laisser un commentaire. Nous sommes navré de voir que ça ne semble pas avoir été à la hauteur de vos attentes. Qu'aurions-nous pu faire pour améliorer votre expérience ?
Thank you so much for your kind review ! We hope to see you come back soon !
6/10 Okay
Valerie
Traveled with family
Nov 12, 2023
Disliked: Cleanliness, staff & service
Valerie
Stayed 1 night in Nov 2023
Response from La Direction on Nov 17, 2023
Bonjour,Merci d'avoir prit le temps de nous laisser une évaluation. Qu'aurions-nous pu faire pour améliorer votre expérience ? Au plaisir de vous revoir !
Bonjour Paul, merci pour cette évaluation. On espère vous revoir bientôt !
8/10 Good
Félix
Oct 29, 2023
Félix
Stayed 1 night in Oct 2023
Response from La Direction on Nov 21, 2023
Bonjour, merci d'avoir prit le temps de nous avoir laissé une évaluation. Nous sommes heureux de voir que voua avez eu une belle expérience avec nous. Au plaisir de vous revoir !
8/10 Good
Angela
Oct 29, 2023
Angela
Stayed 1 night in Oct 2023
Response from La Direction on Nov 21, 2023
Bonjour, merci d'avoir prit le temps de nous avoir laissé une évaluation. Nous sommes heureux de voir que voua avez eu une belle expérience avec nous. Au plaisir de vous revoir !
Bonjour Dominique, nous sommes désolés de savoir que vous avez été déçu de votre séjour. Nous faisons notre possible pour que tous nos clients vivent une expérience à la hauteur de leurs attentes.
Bonjour Austin, nous sommes désolés de savoir que vous avez été déçu de votre séjour. Nous faisons notre possible pour que tous nos clients vivent une expérience à la hauteur de leurs attentes.
Bonjour Jean-Francois, merci pour cette évaluation. On espère vous revoir bientôt !
6/10 Okay
Verified traveler
Business traveler
Oct 7, 2023
Liked: Staff & service
Disliked: Cleanliness
Too expensive for a 3 start hotel
Old place, smelling carpet, poor pressure from the shower head and shower fan so dirty it's was disgusting. They are asking not to use third party website for reservation to help reinvest in their place... I think they need just to clean the place first.
Verified traveler
Stayed 1 night in Oct 2023
Response from Front desk on Oct 23, 2023
Hi, thank you for the review we will look into the problem with the shower head. We hope your next stay will be even more enjoyable.
Overall, a good experience minus the clogged shower drain. Stood in a significant puddle of water during my shower....
Otherwise, a clean room and an enjoyable stay.
Shannon
Stayed 1 night in Sep 2023
Response from Front Desk on Sep 23, 2023
Hi Shannon, thank you for the review we will look into the problem with the baths. We hope your next stay will be even more enjoyable.