Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

The air conditioner needed maintenance as it was v

Posted Apr 23, 2015
Pros: nothing much to like
very noisy at night. Dinner in the restaurant was disappointing
5 out of 5
Recommended
for Everyone
by A verified traveler

Surf boat regatta getaway

Posted Mar 18, 2015
Great location. Hardly needed to use the car. Comfortable bed. Nice clean and modern facilities. The large balcony with table and chairs was a nice bonus. The staff were very friendly and helpful. We will be happy to stay here again if we visit Gisborne in the future.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Very good quality hotel in centre of town

Posted Mar 14, 2015
Pros: SIze of room, comfort, central location
Cons: Wifi was patchy in the room. Also only one device can log on at once. Needs sorting as a business hotel.
Stayed for 2 nights. Extremely well finished, spacious and comfortable room at a very reasonable price.
4 out of 5
by Helen from New Zealand - Waikato

Posted Feb 25, 2015 on Wotif
Pros: Very spacious
Cons: Little available in the way of tourist pamphlets specifically for Gisborne
Location: Close to everything
Facilities: Above average; Value: Affordable; Service: Friendly; Cleanliness: Pleasant; Great riverside and beach walkway and loved Muirs Bookshop.
Comment from Hotel Management
Feb 25, 2015
Dear Helen, Thank you for your feedback. We are pleased to hear you enjoyed your stay and some of the great walkways Gisborne has to offer close to the hotel. We look forward to welcoming you back to the hotel upon your next visit to Gisborne. Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

A large modern hotel adjoining the town centre.

Posted Feb 20, 2015
Pros: Excellent quality.
Cons: Nothing really - all was very satisfactory.
Location: Right in the town so handy to the city's facilities and right next to an attractive riverside.
There were few guests during our stay so the hotel upgraded us to a suite without our asking, nice touch. This was apparently so that we were not in a standard room which adjoins a nightclub and thus noise from that. The size and layout of the hotel can cause a feeling of being lost in corridors, but there are directional signs everywhere so that was OK. Generally a very attractive facility with nice helpful and friendly staff. The room we were in was superior and comfortable. Would be happy to stay there again.
4 out of 5
Recommended
for Families
by david from Sussex

Gisborne gem

Posted Jan 28, 2015 on Hotels
This was a very comfortable hotel, good location and free parking a bonus. The rooms are large and well fitted, our only issues were the public rooms and corridors which were not welcoming at all, some pictures or murals would help. The Internet though free was poor and unreliable but overall this was a good hotel break.
4 out of 5
by Murray from New Zealand - Wellington

Posted Jan 26, 2015 on Wotif
Pros: Decent sized room with big deck and nice view out over the river
Cons: Hotel layout - major expedition to reach reception, awkward parking
Comment from Hotel Management
Jan 26, 2015
Dear Murray, We appreciate your feedback. We are pleased to hear your enjoyed our spacious rooms and views of the Three Rivers. We look forward to welcoming you back to the hotel upon your next visit to Gisborne. Regards, Guest Relations
5 out of 5
by Jill from New Zealand - Auckland

Posted Jan 21, 2015 on Wotif
Pros: Getting a complimentary up grade totally unexpected and really enjoyed
Cons: Just my state this time was so short
Very efficient friendly staff
Comment from Hotel Management
Jan 21, 2015
Dear Jill, Thank you for your feedback. We are pleased to hear you enjoyed your stay and we look forward to welcoming you back to the hotel on your next visit to Gisborne. Regards, Guest Relations
4 out of 5
by Fenny from New Zealand - Auckland

Posted Jan 18, 2015 on Wotif
Pros: Good location, spacious room
Cons: Gym equipment are not functioning; elevator is too far from rooms.
Comment from Hotel Management
Jan 18, 2015
Dear Fenny, We appreciate your feedback. We are pleased to hear you enjoyed your stay in our spacious rooms. We have had our maintenance team review our gym equipment and we have established that all equipment is in working order. We look forward to welcoming you back to the hotel upon your next visit to Gisborne. Regards, Guest Relations.
5 out of 5
by jo

Posted Jan 18, 2015 on Wotif
Comment from Hotel Management
Jan 18, 2015
Dear Guest, Thank you for your feedback. We are pleased to hear you enjoyed your stay and look forward to welcoming you back to the hotel upon your next visit to Gisborne. Regards, Guest Relations