Indoor pool

Reviews of Fiesta Inn Ecatepec

3.5 out of 5
Fiesta Inn Ecatepec
Av 1 De Mayo Esq Av Central, Col. Conjunto Urbano Las Americas, Ecatepec de Morelos, MEX

Reviews

8.8

Excellent

Rating 10 - Excellent. 298 out of 517 reviews" "
Rating 8 - Good. 141 out of 517 reviews" "
Rating 6 - Okay. 42 out of 517 reviews" "
Rating 4 - Poor. 26 out of 517 reviews" "
Rating 2 - Terrible. 10 out of 517 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Luis

Business traveler
Disliked: Amenities, property conditions & facilities
Worst hotel stay ever. Power went out daily. Elevator did not work, there was no central heat in room. Had to rent a safe workplace outside of the hotel just to have reliable internet. And worse, after notifying personnel I was contacted by the hotel manager, Mr Perez, but he never replied to my email message outlining the mishaps. Definitely would not recommend.
Stayed 4 nights in Jan 2024
Response from Guest Service Manager on Feb 1, 2024
Apreciable Sr. Solis Ante la mala experiencia y la deficiencia en nuestras instalaciones , le pido un sincera disculpa , definitivamente no es nuestro objetivo. Realizaremos las acciones correctivas a la brevedad. Esperamos que nos de la oportunidad de ser nuevamente sus anfitriones !

10/10 Excellent

Disneyris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Service Manager on Jan 15, 2024
Apreciable Disneyris , gracias por tu valiosa evaluación , es de suma importancia para nosotros sabes que cumplimos con tus expectativas !

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Dec 27, 2023
Estimado Francisco , nos es muy grato saber que su estancia con nosotros fue satisfactoria , lo esperamos pronto en esta su casa Fiesta Inn Ecatepec

6/10 Okay

evert

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. Hotel lobby nice. Rooms showed wear. Very little water pressure. Air conditioning/ heater did not work after maintenance tried to repair it 4 times.
Stayed 2 nights in Dec 2023
Response from Guest Service Manager on Dec 26, 2023
Good morning Mr. Evert, thank you for your valuable comments, we are very sorry for the inconvenience, I assure you that we have taken the necessary corrective actions, in order to improve the experience of our guests, we hope to see you soon at this your home Fiesta Inn Ecatepec.

4/10 Poor

Randall

Disliked: Property conditions & facilities
Stayed 11 nights in Nov 2023
Response from Guest Service Manager on Dec 12, 2023
Good morning Mr. Randall, we have received your evaluation and I am sorry that we did not meet your expectations. This helps us detect our areas of opportunity and improve our service to you, our guests.

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Service Manager on Nov 13, 2023
Thank you for your valuable comments, Mrs. Penaloza, we are happy to be your lodging option, come back soon!

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Sep 2023
Response from Guest Service Manager on Nov 13, 2023
Thank you for your valuable comments, Mrs. Rinehart, we are happy to be your lodging option, come back soon!

10/10 Excellent

Adriana

Stayed 1 night in Oct 2023
Response from Guest Service Manager on Nov 6, 2023
Srta Fuentes , nos complace haber sido sus anfitriones en esta su casa Fiesta Inn EcatepecVuelva pronto.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing at this location. Very friendly and professional, and they were able to answer any questions we had. Easy check in and check out process as well. We will definitely be back to this location whenever we come to the area for vacation. Highly recommend this hotel!
Stayed 7 nights in Sep 2023
Response from Leonardo Pérez on Oct 11, 2023
Dear María,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral ManagerHotel Fiesta Inn Ecatepec

6/10 Okay

James, Menifee

Traveled with partner
Property was close to shopping and dining and close to an event we were attending. Rooms are dated and need upgrading. We were also charged for extra packets of coffee and bottles of water even when coffee maker in our room malfunctioned and ruined one packet of coffee
Stayed 3 nights in Sep 2023
Response from Leonardo Pérez on Oct 3, 2023
Dear James,In anticipation of a cordial greeting, I would like to thank you not only for choosing us as your lodging option on this last visit to the city, but also for taking the time to send us your valuable feedback, as this is the best tool to identify possible deviations. in the service we want to offer our guests.I am extremely sorry that your stay was not pleasant due to the different inconveniences that arose during it, totally understandable, and of course I offer you not only a sincere apology, but also my commitment to work more closely with my team, and thus ensure your complete satisfaction, in addition to this, I ask you to please inform me of your next visit to offer compensation for the bad experience that occurred during this last stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each of the team members, combined with adequate training and constant supervision, will result in always exceeding their expectations.Thank you very much again for your trust and for your preference and we hope you will allow us to serve you again very soon and show you that your comments are the basis of our continued improvement.Cordially,Leonardo Israel PérezGerente GeneralHotel Fiesta Inn Ecatepec

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Gerente de servicio al huésped on Sep 15, 2023
Estimado Sr. Marc;Agradecemos el tiempo que se ha tomado en evaluar la satisfacción de su reciente estancia. Usted, su comodidad y satisfacción son muy importantes para nosotros. ’Esperamos poder verle muy pronto de regreso en esta su casa, será un verdadero placer atenderlo.

4/10 Poor

Hugo

Liked: Cleanliness
I’m was good
Stayed 2 nights in Aug 2023
Response from Leonardo Pérez on Aug 23, 2023
Dear Hugo,Anticipating a cordial greeting, I would like to thank you not only for choosing us as your lodging option on your last visit to the city, but also for taking the time to provide us with your valuable feedback, as this is the best tool to identify possible deviations. in the service we want to offer our guests.I am extremely sorry that your stay has not been completely satisfactory, totally understandable and of course I offer you not only a sincere apology, but also my commitment to work more hand in hand with my team and offer a better service on your next stay.If possible, I would like to know more about the different situations that caused your stay to be not entirely comfortable in order to detect possible areas of opportunity and work on them.We know that we still have a lot to do, but we are sure that the mix of commitment and delivery of each one of the team members, together with adequate training and constant supervision, will always result in exceeding your expectations.Thank you very much again for your trust and your preference and we hope that you will allow us to serve you again very soon and show you that your comments are the basis of our continuous improvement.Cordially,Leonardo PérezGeneral Manager

10/10 Excellent

Ruben Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo
Stayed 2 nights in Aug 2023
Response from Leonardo Pérez on Aug 15, 2023
Apreciable Rubén,Muchas gracias por haberse tomado el tiempo para hacernos llegar su valiosa evaluación de nuestros servicios, es ésta el motor diario que impulsa al equipo a buscar siempre mejoras en el servicio que queremos ofrecer a nuestros huéspedes. Y por supuesto, gracias por habernos dado la oportunidad de servirle.Aprovecho la oportunidad para refrendar con usted nuestro compromiso para mejorar siempre nuestros procesos y lograr dar el mejor servicio, buscando por supuesto que en cada estancia usted se sienta más que bienvenido.Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas.Gracias nuevamente por su confianza y por su preferencia y esperamos poder atenderle nuevamente.Cordialmente,Leonardo Israel PérezGerente GeneralHotel Fiesta Inn Ecatepec

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was in a shopping center with lots of necessities, Bank, Restaurants, Pharmacy, shopping
Stayed 2 nights in Jul 2023
Response from Leonardo Pérez on Aug 8, 2023
Dear Laura,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral ManagerHotel Fiesta Inn Ecatepec

4/10 Poor

Kelly

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Leonardo Pérez on Jul 31, 2023
Apreciable Kelly,Anticipando un cordial saludo, me permito agradecer no sólo habernos elegido como su opción de hospedaje en esta última visita a la ciudad, sino también por haberse tomado el tiempo para hacernos llegar su valiosa retroalimentación, pues es ésta la mejor herramienta para poder identificar posibles desviaciones en el servicio que queremos ofrecer a nuestros huéspedes.Me apena de sobremanera que su estancia no haya sido del todo satisfactoria, totalmente comprensible y por supuesto le ofrezco no sólo una sincera disculpa, sino también mi compromiso para trabajar más de la mano con mi equipo y ofrecer un mejor servicio en su próxima estancia. Si fuera posible, me gustaría conocer mayor detalle de las diferentes situaciones que provocaron que su estancia no fuera del todo confortable para poder detectar posibles áreas de oportunidad y trabajar en ellas.Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas. Muchas gracias nuevamente por su confianza y por su preferencia y esperamos nos permita atenderle nuevamente muy pronto y demostrarle que son sus comentarios la base de nuestra mejor continua.Cordialmente,Leonardo Israel PérezGerente GeneralHotel Fiesta Inn Ecatepec

4/10 Poor

Kelly

Traveled with family
Stayed 2 nights in Jun 2023
Response from Gerente de servicio al huésped on Jul 5, 2023
Gracias por haberse hospedado con nosotros .Fue un placer atenderle.Lo esperamos pronto.Saludos

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and convenient for shopping
Stayed 1 night in Jun 2023
Response from Gerente de servicio al huésped on Jun 15, 2023
Estimado Sr. Jorge;Agradecemos el tiempo que se ha tomado en evaluar la satisfacción de su reciente estancia. Usted, su comodidad y satisfacción son muy importantes para nosotros.Esperamos poder verle muy pronto de regreso en esta su casa, será un verdadero placer.Saludos cordiales

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Gerente de servicio al huésped on May 23, 2023
Muchas gracias por su preferencia ;Esperamos que su estancia haya sido de su agrado.Lo esperamos pronto.Saludos

6/10 Okay

Maira

Liked: Cleanliness
LIKED THE MAll
I usually stay at the one near México International Airport but had to stay at this one. I like that there is a mall right infront of it. Starbucks, Chili's and other food chains at convenient distance. Staff was friendly, rooms are a little outdated not a luxurious hotel. Only complaint I had was that I booked a room with a King bed and got a room with double beds. The price was higher once I got there. I wouldn't mind staying there again.
Stayed 2 nights in Mar 2023
Response from Guest Service Manager on Apr 4, 2023
We appreciate the time it has taken to evaluate the satisfaction of your recent stay. You, your comfort and satisfaction are very important to us.We hope to see you soon back in this home, it will be a real pleasureBest regards

10/10 Excellent

Ruben Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Leonardo Pérez on Mar 30, 2023
Apreciable Rubén,Muchas gracias por haberse tomado el tiempo para hacernos llegar su valiosa evaluación de nuestros servicios, es ésta el motor diario que impulsa al equipo a buscar siempre mejoras en el servicio que queremos ofrecer a nuestros huéspedes. Y por supuesto, gracias por habernos dado la oportunidad de servirle.Aprovecho la oportunidad para refrendar con usted nuestro compromiso para mejorar siempre nuestros procesos y lograr dar el mejor servicio, buscando por supuesto que en cada estancia usted se sienta más que bienvenido.Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas.Gracias nuevamente por su confianza y por su preferencia y esperamos poder atenderle nuevamente.Cordialmente,Leonardo Israel PérezGerente GeneralHotel Fiesta Inn Ecatepec

8/10 Good

MARIA EVELIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was near places for shopping with the quality of the Fiesta hotels
Stayed 1 night in Feb 2023
Response from Leonardo Pérez on Feb 27, 2023
Dear Maria,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral ManagerHotel Fiesta Inn Ecatepec

8/10 Good

Ivan De Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean & comfy. Very conveniently located next to a big mall. Staff was friendly & helpful. Recommend the breakfast buffet!
Stayed 2 nights in Feb 2023
Response from Leonardo Pérez on Feb 21, 2023
Dear Ivan,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral ManagerHotel Fiesta Inn Ecatepec

8/10 Good

Andy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great service and staff.
Stayed 1 night in Feb 2023
Response from Leonardo Pérez on Feb 15, 2023
Dear Andy,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral ManagerHotel Fiesta Inn Ecatepec

10/10 Excellent

Marco A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Fernando, Lakewood

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with shopping and restaurants nearby.
Response from Leonardo Pérez on Dec 21, 2022
Dear Fernando,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral ManagerHotel Fiesta Inn Ecatepec

10/10 Excellent

Annie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time my family and I have stayed here. The staff is always helpful and attentitive to our needs. It is in a plaza, so there os so many things there. A perk for us is there is a Walmart in the plaza. We cam easily get to the bus which takes us to a train for downtown. The pool is nice also. We will continue to stay on this property when we return. My family and I would highly recommend Fiesta Inn to anyone.
Response from Leonardo Pérez on Nov 30, 2022
Dear Annie,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral Manager

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GREAT HOTEL,LOCATION NOT TO GOOD
Stayed 1 night in Nov 2022
Response from Leonardo Pérez on Nov 14, 2022
Dear Mr. Andy,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral Manager

10/10 Excellent

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Leonardo Pérez on Oct 20, 2022
Apreciable Kelly,Muchas gracias por haberse tomado el tiempo para hacernos llegar su valiosa evaluación de nuestros servicios. Es ésta el motor diario que impulsa al equipo a buscar siempre mejoras en el servicio que queremos ofrecer a nuestros huéspedes. Y por supuesto, gracias por habernos dado la oportunidad de servirle.Aprovecho la oportunidad para refrendar con usted nuestro compromiso para mejorar siempre nuestros procesos y lograr dar el mejor servicio, buscando por supuesto que en cada estancia usted se sienta más que bienvenido.Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas.Gracias nuevamente por su confianza y por su preferencia y esperamos poder atenderle nuevamente.Cordialmente,Leonardo Israel PérezGerente GeneralHotel Fiesta Inn Ecatepec

8/10 Good

Brenda

Stayed 3 nights in Sep 2022
Response from Gerente de servicio al huésped on Oct 7, 2022
Agradecemos el tiempo que se ha tomado en evaluar la satisfacción de su reciente estancia. Usted, su comodidad y satisfacción son muy importantes para nosotros. Gracias por su visita.

6/10 Okay

Dulene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Could be better with improvement
The mattresses were hard and uncomfortable, there was no mini refrigerator nor microwave in the bedroom.
Stayed 5 nights in Sep 2022
Response from Guest Service Manager on Oct 7, 2022
We appreciate the time you have taken to evaluate the satisfaction of your recent stay. You, your comfort and satisfaction are very important to us.We will check the rotation of mattresses, additionally for your next stay we could offer you a promotion to a Junior Suite room, these types of rooms have a minibar and microwave. The extra cost is 850 per night but it already includes breakfast for 2 people.We look forward to seeing you soon.

8/10 Good

Liliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very quick.
Stayed 1 night in Sep 2022
Response from Leonardo Pérez on Sep 26, 2022
Dear Liliana,Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you.I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay.We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations.Thank you again for your trust and for your preference and we look forward to serving you again.Cordially,Leonardo Israel PérezGeneral Manager

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked
Stayed 1 night in Aug 2022
Response from Gerente de servicio al huésped on Aug 25, 2022
Gracias por hospedarse con nosotros. Fue un placer tenerlo en casa.Lo esperamos pronto.Saludos

10/10 Excellent

Ruben Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Jul 2022
Response from Leonardo Pérez on Jul 21, 2022
Dear Ruben, Thank you very much for taking the time to send us your valuable evaluation of our services. This is the daily engine that drives the team to always seek improvements in the service we want to offer our guests. And of course, thank you for giving us the opportunity to serve you. I take this opportunity to endorse with you our commitment to always improve our processes and to provide the best service, naturally seeking that you feel more than welcome in each stay. We know that we still have a lot to do, but we are sure that the mix of commitment and dedication of each one of the team members, together with adequate training and constant supervision, will result in always exceeding your expectations. Thank you again for your trust and for your preference and we look forward to serving you again. Cordially, Leonardo Israel Pérez General Manager Hotel Fiesta Inn Ecatepec

10/10 Excellent

Ruben Arturo

Stayed 1 night in Jul 2022

8/10 Good

Francisco

Stayed 2 nights in Jul 2022

6/10 Okay

Carlos

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022
Response from Leonardo Pérez on Apr 1, 2022
Apreciable Carlos, Anticipando un cordial saludo, me permito agradecer no sólo habernos elegido como su opción de hospedaje en esta última visita a la ciudad, sino también por haberse tomado el tiempo para hacernos llegar su valiosa retroalimentación, pues es ésta la mejor herramienta para poder identificar posibles desviaciones en el servicio que queremos ofrecer a nuestros huéspedes. Me apena de sobremanera que su estancia no haya sido del todo satisfactoria. Totalmente comprensible y por supuesto le ofrezco no sólo una sincera disculpa, sino también mi compromiso para trabajar más de la mano con mi equipo y ofrecer un mejor servicio en su próxima estancia. Si fuera posible, me gustaría conocer mayor detalle de las diferentes situaciones que provocaron que su estancia no fuera del todo confortable para poder detectar posibles áreas de oportunidad y trabajar en ellas. Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas. Muchas gracias nuevamente por su confianza y por su preferencia y esperamos nos permita atenderle nuevamente muy pronto y demostrarle que son sus comentarios la base de nuestra mejor continua. Cordialmente, Leonardo Israel Pérez Gerente General Fiesta Inn Ecatepec

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Leonardo Pérez on Mar 14, 2022
Estimado Daniel, Muchas gracias por haberse tomado el tiempo para hacernos llegar su valiosa evaluación de nuestros servicios. Es ésta el motor diario que impulsa al equipo a buscar siempre mejoras en el servicio que queremos ofrecer a nuestros huéspedes. Y por supuesto, gracias por habernos dado la oportunidad de servirle. Aprovecho la oportunidad para refrendar con usted nuestro compromiso para mejorar siempre nuestros procesos y lograr dar el mejor servicio, buscando por supuesto que en cada estancia usted se sienta más que bienvenido. Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas. Gracias nuevamente por su confianza y por su preferencia y esperamos poder atenderle nuevamente. Cordialmente, Leonardo Israel Pérez Gerente General Hotel Fiesta Inn Ecatepec

4/10 Poor

Chris

Business traveler
Disliked: Property conditions & facilities, room comfort
old and unkept
This is an old hotel that has not been well maintained. The thermostat did not control the air-conditioning, you either froze or fried. Poor water pressure, it could hardly hold the valve to push the water out the shower head.
Stayed 1 night in Feb 2022
Response from Leonardo Pérez on Feb 25, 2022
Dear Chris, I really appreciate your preference and observations, and trust me when I say that we will work on them to offer you a better experience on your next visit. I ask you to please inform me in advance for your next visit, so that I can offer you a preferential rate in compensation for the inconveniences presented on this occasion. I reiterate our commitment and gratitude for choosing us as your lodging option, and I remain attentive to your comments. Cordially, Leonardo Pérez General Manager

10/10 Excellent

JOSE ISRAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is inside a safe mall
Stayed 1 night in Jan 2022
Response from Christian C. on Jan 7, 2022
Estimado José Israel, Muchas gracias! No sólo por su visita, sino también por su tiempo para regalarnos un 5 de 5!!! Seguiremos dando lo mejor cada día para lograr siempre estancias placenteras. Esperamos poder recibirle pronto. Cordialmente,

8/10 Good

Alejo Adrian

Business traveler
Liked: Staff & service
Stayed 4 nights in Aug 2021
Response from Christian C. on Aug 21, 2021
Estimado Sr Alejo, Muchas gracias por habernos dado la oportunidad de recibirle en esta su casa. Me apena no haber logrado su entera satisfacción y puede estar seguro que haremos todo en nuestras manos para buscar siempre la mejora continua. Esperamos poder recibirle muy pronto nuevamente.

10/10 Excellent

Jose

Stayed 1 night in Jul 2021
Response from Leonardo Pérez on Mar 4, 2022
Estimado José, Muchas gracias por haberse tomado el tiempo para hacernos llegar su valiosa evaluación de nuestros servicios. Es ésta el motor diario que impulsa al equipo a buscar siempre mejoras en el servicio que queremos ofrecer a nuestros huéspedes. Y por supuesto, gracias por habernos dado la oportunidad de servirle. Aprovecho la oportunidad para refrendar con usted nuestro compromiso para mejorar siempre nuestros procesos y lograr dar el mejor servicio, buscando por supuesto que en cada estancia usted se sienta más que bienvenido. Sabemos que aún tenemos mucho por hacer, pero estamos seguros que la mezcla de compromiso y entrega de cada uno de los miembros del equipo, aunados a una adecuada capacitación y una constante supervisión dará como resultado el lograr siempre exceder sus expectativas. Gracias nuevamente por su confianza y por su preferencia y esperamos poder atenderle nuevamente. Cordialmente, Leonardo Israel Pérez Gerente General Hotel Fiesta Inn Ecatepec

8/10 Good

Jorge

Traveled with family
Liked: Staff & service
Stayed 1 night in Jul 2021
Response from Gerente de Servicio al Huésped on Jul 20, 2021
Gracias por hospedarse con nosotros ; Lo esperamos pronto en esta su casa . Saludos cordiales

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The AC never work, they promise to fix it by next day and never happen.
Stayed 3 nights in May 2021
Response from Guest service manager on May 26, 2021
I am sorry for all the inconveniences that you had during your sataying with us , we are working and reinforcing the maintenance of the air conditioning. We hope to have you back soon. Best regards

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2021
Response from Gerente de Servicio al Huésped on May 31, 2021
Gracias por sus comentarios . Lo esperamos pronto . Saludos cordiales

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the customer service is great and clean and the food is good
Stayed 2 nights in Apr 2021
Response from Christian C. on Apr 8, 2021
Dear guest, It's so great to hear that! It's the daily motivation we have to keep doing what we love the most; guest service. Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all ways stay there when we go to Mexico City its a very nice hotel and clean.
Stayed 4 nights in Mar 2021
Response from Christian C. on Mar 29, 2021
Dear guest, It's such a pleasure knowing your stay was great. We'll keep doing everything in our hands to make you feel more than welcome. Regards,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2020

10/10 Excellent

Danita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Christian C. on Dec 4, 2020
Estimada Danita, Es un verdadero gusto lograr esta calificación, es un aliciente para el equipo a seguir haciendo lo que nos apasiona; el servicio. Gracias por su confianza y preferencia y continuaremos trabajando siempre en aras de dar la mejor de las atenciones. Esperamos poder recibirle pronto. Cordialmente,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC excellent hot water comfortable bed clean room. A+
Stayed 3 nights in Mar 2020
Response from Ramiro M, Guest Service Manager on Mar 10, 2020
We would like to thank you for your recent stay at Fiesta Inn Ecatepec and for has been taken part of your time to let us know your impression about our services. Waiting you give us another opportunity to serve you in a near future, we remain, Yours faithfully,

10/10 Excellent

Alejo Adrian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel, Best option in the area, steps away from shopping center
Stayed 3 nights in Feb 2020
Response from Ramiro M, Guest Service Manager on Feb 25, 2020
Dear Mr. Alejo We would like to thank you for your recent stay at Hotel Fiesta Inn Ecatepec and for has been taken part of your time to let us know your impression about our services. Waiting you give us another opportunity to serve you in a near future, we remain, Yours faithfully,