Ratings based on 1,509 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Petrópolis - RJ - Brasil

Hotel muito agradável em excelente localização.

Posted May 14, 2015
Pros: Tudo.
Cons: Tudo sempre pode melhorar, mas o padrão atual é excelente.
Location: Local privilegiado aos pés do Castelo de Edimburgo, ambiente extremamente agradável na região além do "banho de cultura".
Apesar do pouco tempo de permanência posso informar da qualidade do hotel e do empenho de seus funcionários em proporcionar uma boa estada no hotel. Parabéns!!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom England

The most wonderful hotel we've stayed in!

Posted May 5, 2015
We arrived very late on Friday night to be greeted by Javier who was extremely pleasant, welcoming and helpful, as were all the staff. We then went to our "family" room which had a fabulous Edinburgh Castle view which was magical and breathtaking. The room was spotless and each wall was adorned with photography of the local area. The beds were extremely comfortable and firm with plenty of plump feather pillows. I have never slept properly in hotels....until we stayed here. We all had the most wonderful sleep! The location is second-to-none as Grassmarket is full of quirky independent shops, bars, restaurants and has a market on Saturdays. It was superb-so vibrant. At night there is street noise from revellers but nothing that a pair of earplugs can't resolve. (These were even included by the Apex International and replaced!). We had breakfast included which was served on the fifth floor looking out onto the Castle. The staff were extremely efficient and friendly and accommodating. Even when the breakfast room was packed with wedding guests the day after a wedding it still worked and the staff were faultless and we were seated very quickly. A beautiful stylish bar welcomes you as you enter the hotel and a swish restaurant. My daughters used the pool and thoroughly enjoyed the experience especially using the complimentary Elemis products afterwards. In summary, this hotel cannot be recommended highly enough by our whole family. We didn't want to go home!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom München

Toplage und guter Komfort

Posted May 5, 2015
Pros: Die Lage und der Service an der Rezeption
Cons: Das Licht im Badezimmer ist etwas dunkel und der Spiegel zu weit weg, um sich gut schminken zu können. Tipp: Vergrößerungsspiegel anbringen.
Location: Grassmarket, direkt im Stadtzentrum. Gegenüber sind beliebte Pubs und Restaurants, und alle Sehenswürdigkeiten in Gehnähe.
Das Hotel ist im allgemeinen sehr ordentlich und ansprechend, und hat eine super Lage mitten in der Altstadt von Edinburgh. Die Zimmer sind recht geräumig, und die Badezimmer gut ausgestattet. Zwei Dinge waren sehr enttäuschend: 1. an einem Tag wurden im Zimmer weder Kaffee noch Klopapier (!!!) nachgefüllt. 2. in der Bar mussten wir ein Mal über 15 Minuten auf unsere Getränke warten, und als wir erneut danach gefragt haben, wurden wir von einem Kellner zurecht gestutzt mit dem Hinweis, dass er und seine Kollegen bereits seit über 17 Stunden auf den Beinen waren und sehr viel zu tun hatten. Das war völlig fehl am Platz! Zudem sind bei den Arbeitsstunden wohl leider die Arbeitszeitgesetze bedenklich.
2 out of 5
by A verified traveler

Nice hotel but in very noisy part of towm

Posted Apr 12, 2015
Hotel is very pleasant, staff were attentative and helpful and located very near castle. However the hotel is located across the square from a number of pubs. Our room was on 1st floor overlooking the street and with windows closed it was very noisy until at least 230 in the morning. We got little sleep and had to rise early for our flight home. To be fair it was a Friday evening maybe the midweek is not as bad. Other than the loud noise it was fine but that was enough And there are options close enough that are quieter.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Wonderful hotel - great location!

Posted Apr 10, 2015
Pros: Room was very clean -- a bit small, but nothing new for Europe.
Location: Location was superb - and even though it was a very busy area, the rooms are quiet.
The hotel is in a great location in the Grassmarket area, with views of the castle and is a short walking distance to the Royal Mile! Tthe staff were superb -- very helpful and friendly. The restaurant is also great! We enjoyed our stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

立地=最高、設備=良、音=少し難あり

Posted Apr 8, 2015
Pros: 立地、景色、清潔さ
Cons: 防音
エジンバラ城側の部屋だったこともあり、部屋から見える城は最高でした。タクシーの運転手もこの角度から見るエジンバラ城がお気に入りと言っていました。 清潔で快適だったのですが、唯一音がうるさかったのが難点です。(私はそれほど気になりませんでしたが、家族は気になった様です。)しかし、耳栓が人数分提供されており、ホテル側も気遣いを感じました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio USA

Central but noisy

Posted Apr 8, 2015
We were greeted by very helpful staff. The room was clean with a great view. However it can be very noisy at night.
4 out of 5
by A verified travelerfrom California

Noisy

Posted Apr 7, 2015
We arrived and the first thing we noticed was that the room came with ear plugs. It turns out that they were needed. Maybe it was just because it was a holiday weekend but there was a lot if rowdy people way into the night only finally quietening down at about 3:30am. The hotel was fine other than that so either ask for a room at the back of the hotel or perhaps look for one not on Grassmarket. This is a shame because the location is otherwise great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place, average service

Posted Apr 7, 2015
Pros: Location, location, location
Cons: Please educate the front staff on check-in.
Location: It is in the middle of the Grassmarket. They are a plethora of restaurants, shops and bars literally across the street and in every direction.
This is is fantastic place to stay in Edinburgh. It is right next to the castle which you can view from your room if you have one facing it. The rooms are plenty big and very comfortable. The only downside is that you are on the Grassmarket and it can be loud at night. However, they supplies ear plugs. The only issue I have with this hotel is that the front dek staff always seem to not be up to date on everything. It takes far too long to check in and this last time they tried to charge us additional money even though we had already paid. I've stayed here four times and this has happened each time. So, pay extra attention checking in. However, the view is well worth a little hassle.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa, Ontario Canada

Stay in old town Edinburgh

Posted Apr 2, 2015
Pros: Staff are pleasant and were helpful.
Cons: The tub/shower is very high off the floor.
Location: Shopping, visitng Edinburgh Castle, many major tourist attractions, parking was available but limited.
The overall experience regarding the stay for two nights was fine.