Suite, 1 King Bed with Sofa bed | In-room safe, desk, blackout drapes, iron/ironing board

Reviews of Cityroomz Edinburgh

3 out of 5
Cityroomz Edinburgh
25-33 Shandwick Place, Edinburgh, Scotland

Reviews

8.4

Very Good

Rating 10 - Excellent. 409 out of 1003 reviews" "
Rating 8 - Good. 395 out of 1003 reviews" "
Rating 6 - Okay. 120 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 7 nights in Apr 2024

10/10 Excellent

Thanarat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really closed to train station and most of the main attractions.
Stayed 1 night in Apr 2024
Response from DM on Apr 23, 2024
Dear Thanarat, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

10/10 Excellent

Gemma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was very a taco restaurant that played music until midnight but didn't bother us too much. Staff super helpful, location brilliant! Rail link and buses fab! Would recommend
Stayed 2 nights in Apr 2024
Response from DM on Apr 14, 2024
Dear Gemma,We appreciate you taking the time to share your feedback with us. Your experience is valuable to us and we are glad to hear that you enjoyed our convenient location and the friendliness of our staff.We would like to apologize for any inconvenience caused by noise during your stay. We understand that this can be disruptive, but please keep in mind that our hotel is located in the centre of Edinburgh.Your feedback will help us to improve our services and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Thank you again for choosing Cityroomz.Kind regards, Cityroomz

10/10 Excellent

Faith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and very helpful.
Stayed 2 nights in Apr 2024
Response from S.G on Apr 11, 2024
Dear Faith,Thank you for your kind feedback. We hope to welcome you again in the future.Kind regards,S.G.

6/10 Okay

Michelle, La Verne

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
It’s definitely an older hotel. Maybe I didn’t read it completely but it feels a bit more like a hostel. It was extremely hot in the hallways and rooms. There’s an oscillating fan you can use though. The staff was very pleasant.
Stayed 2 nights in Apr 2024
Response from DM on Apr 8, 2024
Dear Michelle,Thank you for sharing your review with us. We are happy to hear that you found our team pleasant. However, we apologize that your experience at the hotel did not meet your expectations and that you found the room and corridor to be hot. Please note that you can regulate the temperature in your room with the thermostat, and if you need any assistance, the reception is open 24 hours and our team members are always happy to help.Kind regards, Cityroomz

4/10 Poor

Steve

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
More bath towels, not hand towels
Stayed 5 nights in Mar 2024
Response from JC on Apr 6, 2024
Dear SteveThank you for taking the time to review us. We appreciate your feedback and will continue to work on improving our guest’s experience while visiting Edinburgh.Kind regards,Cityroomz

8/10 Good

Kirk

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was close enough to everything I needed, hence my selection of the property. I found myself needing laundry facilities, while none were conveniently available, the property did have selectable "pay for" laundry services
Stayed 3 nights in Mar 2024
Response from S.G on Apr 5, 2024
Dear Kirk,Thank you for leaving us a great feedback. We are glad to hear that you enjoyed your stay with us and look forward to welcoming you back.Kind regards,S.G.

8/10 Good

Eugene

Stayed 3 nights in Mar 2024
Response from DM on Apr 16, 2024
Dear Eugene, Thank you for your kind review. We are thrilled to hear that you enjoyed your stay with us and hope to see you again. Best regards, Cityroomz

6/10 Okay

Adrienne

Traveled with family
Liked: Staff & service
Great location that was walkable to the Royal Mile and transit. Staff was very friendly as well. Our room could use an update, it was looking a little tired and we found the beds to be very uncomfortable. The bathroom was in desperate need of a remodel. The half wall/door meant to contain the water in the shower would not seal properly which meant water would go all over the floor in the bathroom every time someone took a shower. To make it usable, we had to put extra towels on the floor to soak up the water.
Stayed 4 nights in Mar 2024
Response from SS Cityroomz on Mar 29, 2024
Dear Adrienne,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed our convenient location and friendly staff. However, we apologise for any inconvenience you experienced with the condition of your room. Your feedback is important to us, and we will address the issues you mentioned as best as we can.Kind regards, SS Cityroomz

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff at check in. Lovely room facilities and plenty of space.
Stayed 1 night in Feb 2024
Response from SS Cityroomz on Mar 29, 2024
Dear Tracey,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our prime location and found our staff welcoming. It's wonderful to know that you found your room comfortable with ample space. Kind regards,SS Cityroomz

8/10 Good

Alexander

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a perfect location I’d stay here again
Stayed 3 nights in Mar 2024
Response from DM on Mar 22, 2024
Dear Alexander, thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Cityroomz

4/10 Poor

Hyojung

Stayed 1 night in Mar 2024
Response from SG on Apr 2, 2024
Dear Guest,We are sorry to hear that you did not enjoy your stay with us. Please be assured that your feedback is valuable to us.Kind regards,Reception Team

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near busses and lots within walking range. Rooms very clean and staff friendly and professional.
Response from SS Cityroomz on Mar 9, 2024
Dear Rod,We're thrilled you enjoyed your stay with us! Our convenient location and clean rooms are just the beginning of what we offer. We take great pride in our friendly and professional team, who are always here to ensure you have a comfortable and enjoyable experience. Kind regards,SS Cityroomz

2/10 Terrible

Wendy

Stayed 2 nights in Feb 2024
Response from Cityroomz on Mar 23, 2024
Dear Wendy, Thank you for taking the time to review us.

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money for an Edinburgh stay. Convenient for city centre attractions, bus services especially for airport. Sad to see deterioration of state of surrounding area, dirty, litter but that's not the fault of Cityroomz. Happening all over UK as Tory national government cuts local budgets. Scotland needs independence
Stayed 1 night in Feb 2024
Response from DM on Feb 13, 2024
Dear Sue, Thank you for your kind words and positive feedback! We are delighted to hear that you had a wonderful experience and enjoyed our prime location. We look forward to welcoming you back soon. Best regards, Cityroomz

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super helpful! They noticed we had a lot of luggage and helped us take it to our room.
Stayed 2 nights in Feb 2024
Response from DM on Feb 7, 2024
Dear Steven, We are thrilled to hear that you had a fantastic stay with us. Your feedback is highly appreciated as it helps us improve our services continuously. I will forward your kind comments to our staff members. Thank you so much for taking the time to share your valuable insights with us. Best regards, Cityroomz

10/10 Excellent

Sofia Perez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DM on Jan 18, 2024
Dear Sofia, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Bobby

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from DM on Jan 16, 2024
Dear Bobby, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The great parts : The hotel is in a great location! Coffee and grocery are right across the street, great pubs and super walkable, and transportation, tram, are directly outside. The staff was super friendly and helpful of any questions or recommendations. If you're looking for a spot to basicslly rest, it's a great choice. Cons : it's super basic. No fridge, no lobby/restaurant/bar, they do provide coffee kettle. The walls are thin so definitely hear your neighbors. The showers, in the double room, are TINY! All in all, I did enjoy my stay. It provided what I needed. I recommend Cityroomz, again for a place to rest in between all the things!
Stayed 9 nights in Dec 2023
Response from DM on Jan 16, 2024
Dear Natalie,Thank you for your kind words and for choosing to stay at our hotel. We are thrilled to hear that you enjoyed the attentive service provided by our staff. Your feedback means a lot to us, and we will share it with our team to ensure that they receive the recognition they deserve.We appreciate your suggestion about soundproofing, and we will look into ways to enhance that aspect in the future to provide a better experience.We look forward to welcoming you back to our hotel soon.Kind regards, Cityroomz

8/10 Good

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy
Lovely room, could not open the window. Lot's of base noise due to disco down below our room.
Stayed 1 night in Jan 2024
Response from DM on Jan 16, 2024
Dear Barbara, Thank you for your feedback! We are glad to know that you had a comfortable stay with us. However, we apologize for the inconvenience caused due to the noise level from the club. We want to assure you that although it was beyond our control, we will do our best to address the issue in the future. Thank you for choosing to stay with us, and we hope to welcome you back soon! Best regards, Cityroomz

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff :)
Stayed 1 night in Jan 2024
Response from DM on Jan 16, 2024
Dear Nidia, We are thrilled to hear that you had a fantastic stay with us and enjoyed our prime location. Your feedback is highly appreciated as it helps us improve our services continuously. I will forward your kind comments to our staff members. Thank you so much for taking the time to share your valuable insights with us. Best regards, DM Cityroomz

8/10 Good

Scott

Traveled with family
Liked: Staff & service
A very convenient location. A decent enough room fir a short stay. Friendly and helpful staff.
Stayed 4 nights in Jan 2024
Response from DM on Jan 10, 2024
Dear Scott, Thank you for your kind words and positive feedback! We are delighted to hear that you had a wonderful experience and enjoyed our prime location and clean, comfortable rooms. Our team always strives to be as helpful as possible, and it's great to know that their efforts have been recognized. We look forward to welcoming you back soon. Best regards, Cityroomz

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, nice rooms, great value
Friendly staff, nice rooms, great value.
Stayed 1 night in Jan 2024
Response from DM on Jan 8, 2024
Dear Andrew,Thank you for taking the time to share your thoughts with us. We are delighted to hear that you enjoyed your stay at our hotel. Our staff always strives to provide the best service to our guests, and we are pleased to know that they were friendly and helpful during your stay.We hope you had a wonderful time exploring the city, and we look forward to welcoming you back on your next visit!Best regards, Cityroomz

6/10 Okay

Jose

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Good location but what is offered is not worth the price.
Stayed 11 nights in Dec 2023
Response from DM on Jan 8, 2024
Thank you for your feedback, Jose. We apologize that the hotel did not meet your expectations. We value your input and look forward to welcoming you back in the future. Best regards, Cityroomz

8/10 Good

Ann

Stayed 1 night in Dec 2023
Response from DM on Jan 1, 2024
Dear Ann, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

2/10 Terrible

Shohreh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
False promise of parking. Had to pay for NPC parking ourselves. Terrible room conditions. Indifferent staff. Avoid this hotel!
Stayed 3 nights in Dec 2023
Response from AG on Dec 28, 2023
Dear Shohreh, Thank you for your feedback. We are truly sorry for any misunderstanding with regards to parking. The closest parking is at NCP Castle Terrace, and we provide our guests with discount price of 13.50 for 24hrs stay. We do not advertise a free parking space. We do apologize for any inconvenience with the room conditions, we will definitely address these to the Management Team for further review. We are sorry if you felt ignored by our Staff. We always try to be as engaging as possible with our guests with a smile, and we are always happy to chat & help. We do hope you will visit us again for a better experience. Kind regards,

10/10 Excellent

Reka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
The location was great! Nice, spacious room. Clean, comfortable bed. The stuff are really nice and friendly. Opportunity to leave the luggage after the check out if you want. ( Someone started to clean our windows outside at 8 a.m.! I’m impressed! )
Stayed 4 nights in Dec 2023
Response from AG on Dec 28, 2023
Dear Reka, Thank you for your positive feedback! We are delighted to hear you have enjoyed our rooms and beds. Thank you for sharing your thoughts regarding Cityroomz Staff - we are always happy to help! We hope you will visit us again soon! Kind regards,

10/10 Excellent

Cong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cityroomz on Dec 28, 2023
Dear Cong Thank you for leaving a review with us. Kind RegardsCityroomz

8/10 Good

Ronnie

Stayed 1 night in Dec 2023
Response from Cityroomz on Dec 28, 2023
Dear Ronnie Thank you for leaving a review with us.Kind RegardsJC Cityroomz

2/10 Terrible

Allie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from DM on Dec 24, 2023
Thank you for your feedback, Allie. We apologize that the hotel did not meet your expectations.We value your input and look forward to welcoming you back in the future. Best regards, Cityroomz

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DM on Dec 15, 2023
Dear Jack, Thank you for your review. We are delighted to know that you enjoyed your stay with us and we hope to have you as our guest again soon. Kind regards, Cityroomz

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from DM on Feb 13, 2024
Dear Andy, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Philip

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from DM on Dec 8, 2023
Dear Philip, Thank you for your review. We are delighted to know that you enjoyed your stay with us and we hope to have you as our guest again soon. Kind regards, Cityroomz

8/10 Good

Winifred

Liked: Cleanliness, staff & service, amenities
Great location near in city center and close to castle. Airport bus 100 stops right in front of hotel. Room was small but fully equipped, even with bathtub. Room was chilly. I complained and was told it was fixed, but still was too cold...
Stayed 3 nights in Dec 2023
Response from DM on Dec 8, 2023
Dear Winifred,I would like to express my gratitude for your kind words and positive feedback! We are thrilled to hear that you enjoyed our prime location and clean, comfortable rooms. However, we are sorry to hear that you found the room to be cold despite reporting it. Please note that the reception is always open, and our friendly staff is happy to provide an additional heater if you need one.We look forward to welcoming you back soon.Best regards, Cityroomz

10/10 Excellent

Suman

Stayed 1 night in Dec 2023
Response from DM on Dec 8, 2023
Dear Suman, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

10/10 Excellent

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from S.G. on Dec 6, 2023
Thank you for your great feedback. We look forward to welcoming you again. Kind regards, Cityroomz Reception

8/10 Good

Jack

Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2023
Response from DM on Dec 7, 2023
Dear Jack, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from JC on Dec 5, 2023
Hello, JCThank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us.We hope to see you in the future.Kind regards,JC

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service
Great little place in the heart of Edinburgh. Very simple but clean room and friendly staff. Very affordable and would stay again
Stayed 2 nights in Nov 2023
Response from DM on Nov 29, 2023
Dear Alex,Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Allan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's is so close to the train station, bus stop, hop on hop off stops and especially so close to The London Eye/ Restaurants & The Bean where my kids love to go.
Stayed 1 night in Nov 2023
Response from JC on Nov 29, 2023
Dear Allan Thank you for your positive feedback! We're delighted you found our location convenient, close to various attractions and transportation options. We hope to welcome you and your kids back for another enjoyable stay soon.Kind RegardsJC Cityroomz

8/10 Good

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location, it was a god hotel clean, comfortable.
Stayed 2 nights in Nov 2023
Response from JC on Nov 29, 2023
Hello Susana Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us.We hope to see you in the future.Kind regards,Cityroomz

10/10 Excellent

Frazer

Stayed 1 night in Nov 2023
Response from DM on Dec 17, 2023
Dear Frazer, Thank you so much for leaving a lovely review. I am so pleased that you enjoyed your stay with us. We hope to see you in the future. Kind regards, Cityroomz

8/10 Good

Khamika

Liked: Cleanliness
Great location
Stayed 1 night in Nov 2023
Response from JC on Nov 28, 2023
Dear Khamika Thank you for your positive feedback! We're delighted you enjoyed our location. We look forward to welcoming you back for another great stay.Kind RegardsJC Cityroomz

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel front desk staff were wonderful! Very friendly and helpful! Even helped us print our boarding passes for our early morning flight. Location was convenient to the Royal Mile and Castle.
Stayed 3 nights in Nov 2023
Response from JC on Nov 22, 2023
Dear Marcia Thank you for your kind words! We're delighted you enjoyed the hospitality of our front desk team and found our location convenient for exploring the Royal Mile and Castle. We're always here to assist you, and we hope to welcome you back for another great stay!Kind RegardsJC Cityroomz

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, comfortable and clean. Visiting city for an overnight stay. 10 minute walk from train station, location was a little noisy but didn't cause a problem. Very convenient for places to eat. Room was of a good standard and friendly staff made arrival and checkout simple.
Stayed 1 night in Nov 2023
Response from JC on Nov 14, 2023
Dear David Thank you for your kind words and for choosing to stay with us during your visit to the city. We're delighted that you found our accommodations comfortable, clean, and conveniently located near the train station.We appreciate your understanding regarding the noise level, and we're glad it didn't significantly affect your stay. Our team strives to ensure a hassle-free experience, from check-in to departure.Kind RegardsJC Cityroomz

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Cleanliness
The room was good in size, but not very clean every day I found hairs (not mine) on the sheets and pillows , but the area y practical and staff was nice.
Stayed 3 nights in Nov 2023
Response from JC on Nov 14, 2023
Dear Melissa Thank you for sharing your recent experience with us. We're pleased to hear that you found our room size satisfactory and received good service from our staff.We apologize for the cleanliness issues you encountered.Kind RegardsJC Cityroomz

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Was ok
Are stay was OK. After a really early flight into Edinburgh that morning we had requested to check in early. Was told that was ok and a note was added to my account. When we arrived at check-in time 15:00 we were told that our room wasn’t ready and it would be another hour till it was ready so that was annoying. When we got to the room it was very small and had very few plugs only 2 so hard to charge multiple things. Now the bed was comfy and we did hear anything during the night. The bathroom was very small and very dated. Great location too. But was okay overall
Stayed 1 night in Nov 2023
Response from JC on Nov 6, 2023
Hello,Thank you for taking the time to review us. We appreciate your feedback and will continue to work on improving our guest’s experience while visiting Edinburgh.Kind regards,Cityroomz

8/10 Good

Ting Fai

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from JC on Nov 3, 2023
Dear Ting Thank you for leaving a review with us, we are glad to hear you enjoyed your stay with us. Kind RegardsJC Cityroomz

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great stay at Cityroomz. The room was a good size, bed was comfortable, and the water pressure in the shower was fantastic. The staff were also very friendly. It is a minute away from the Johnny Walker experience and local busses were right outside. It was very easy to get around the city on the local bus. Great room and great stay.
Stayed 2 nights in Oct 2023
Response from S.G on Oct 25, 2023
Thank you for the great feeedback. We hope to see you again.Kind regards,

8/10 Good

Brian Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and was not far from sight seeing locations
Response from JC on Oct 23, 2023
Dear Steven Thank you for leaving a review with us, We are glad to hear you enjoyed your stay with us. As you mentioned the location is excellent.Kind RegardsJC Cityroomz