Interior entrance

Reviews of Kimpton Charlotte Square Hotel, an IHG Hotel

5 out of 5
Kimpton Charlotte Square Hotel, an IHG Hotel
38 Charlotte Square, Edinburgh, Scotland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1002 reviews" "
Rating 8 - Good. 175 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Emily Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, spa lovely and the social hour a nice touch. Easy location to get about around town.
Stayed 3 nights in Mar 2024
Response from Elvira, Front Desk on Mar 26, 2024
Hello Emily, thank you for making the time for leaving such a lovely review! We are very glad that you enjoyed your stay and had a good time in Edinburgh, hopefully we will see you next time you are around the city! Thank you for choosing us.

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and fantastic service! The bed was extremely comfortable and the staff were kind enough to hold on to our luggage after we checked out of our room so we could explore the city We had a very pleasant experience all around. Highly recommended if staying in Edinburgh!
Stayed 1 night in Mar 2024
Response from Front Desk Team on Mar 24, 2024
Dear Justin,Thank you so much for choosing us for your stay in Edinburgh. We are happy to hear that you enjoyed your stay and look forward to see you again.

6/10 Okay

Kathleen

Traveled with family and small children
The service and cleanliness were both a solid average. I felt the hallways near the rooms were unsafe, dimly lit, and basically could have anyone walking in and out with no security. Breakfast was great. The room was fine.
Stayed 3 nights in Mar 2024
Response from Yvette, Front Desk Team on Mar 22, 2024
Hi there Kathleen,Thank you so much for providing this valuable feedback. We truly appreciate the time taken to let us know about your experience, and please rest assured that we will pass this on to the relevant departments. We hope to see you again soon!

10/10 Excellent

Rylie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Desk Team on Mar 17, 2024
Hello Rylie,The team over at Kimpton is delighted to hear that you had a wonderful stay! We sincerely hope to see you again in the future for another perfect stay. We always appreciate your feedback and please do give us a call when and if you return to us so that we can arrange something special for you as a returning guest.

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Yvette, Front Desk Team on Mar 6, 2024
Hi there Fraser,Thank you so much for taking the time to leave such great feedback, we hope to see you again soon!

10/10 Excellent

Derek

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, very helpful, polite and friendly staff. Loved everything about it. Had a great stay.
Stayed 1 night in Feb 2024
Response from Kimpton Team on Feb 24, 2024
Thank you so much for the feedback, Derek. Looking forward to welcoming you back.

10/10 Excellent

Dany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, specially the manager Callum (hope I’m spelling it right)
Stayed 2 nights in Feb 2024
Response from Samantha, Kimpton Team. on Feb 20, 2024
Thank you for taking the time to provide this wonderful feedback, hopefully we will welcome you back again!

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Kimpton Team on Feb 22, 2024
Thank you so much, Francesco. We are delighted you enjoyed your stay with us and cannot wait to welcome you back

8/10 Good

Piper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Desk Team on Feb 20, 2024
Hi Piper,Thank you for staying in Kimpton Charlotte Square. I am glad to see that you enjoyed your stay and gave us an almost perfect score. In your opinion, what could we do next time to make this a perfect stay? (as in 5 out of 5 score).

10/10 Excellent

lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay loved every minute great service, spa, baba restaurant, breakfast and so central. Will stay again
Stayed 1 night in Feb 2024
Response from Yvette, Front Desk Team on Feb 12, 2024
Hi there Lisa,We are so glad you had such a great stay!We hope to see you again very soon!

8/10 Good

Tanya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful hotel in an excellent location! While the staff was very nice, the bar needs real bartenders (drinks was mediocre) and breakfast was unimpressive for such as nice hotel.
Stayed 2 nights in Jan 2024
Response from Kimpton Team on Jan 21, 2024
Thank you for the feedback, Tanya. We are glad that you loved the hotel and location, however it is disappointing that we did not meet all of your expectations. Hopefully, you will give us another chance in the future.

8/10 Good

Ian, Maidenhead

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gavin was professional and courteous on check-in. He recommended a good Italian restaurant, Contini on George Street. Baba, the hotel’s Lebanese restaurant was good too. The room was comfortable and spacious with a bath and rain shower. The complimentary Tunnock’s wafer biscuits were a nice touch! We had a lovely stay at the Kimpton Charlotte Square and Edinburgh was, as ever, a beautiful and friendly city.
Stayed 3 nights in Jan 2024
Response from Elvira, Front Desk on Jan 21, 2024
Hello Ian, thank you for taking your time to write a review about us. Your feedback is really helpful and we are so happy to hear that you enjoyed your time during your stay! We will be waiting for you next time you are in Edinburgh!

10/10 Excellent

Louise

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, helpful staff
Stayed 1 night in Jan 2024
Response from Elvira, Front Desk on Jan 21, 2024
Thank you, Louise, we are so glad to hear that you enjoyed your stay with us! Hopefully we will see you next time.

2/10 Terrible

Maryam

Stayed 1 night in Jan 2024
Response from Kimpton Team on Feb 11, 2024
Dear Maryam, Thank you for taking the time to rate your stay with us. It is very disappointing we did not meet your expectations on this occasion.

2/10 Terrible

Maryam

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Kimpton Team on Jan 17, 2024
Thank you for staying with us and taking the time to provide the feedback. It is very disappointing that we did not meet your expectations and we are truly sorry about that.

10/10 Excellent

Maria Sol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kimpton Team on Jan 17, 2024
Thank you for amazing rating, Marta. Hopefully, we will see you back soon!

10/10 Excellent

Lynne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay at a fabulous hotel. Staff very helpful and friendly. Spa amazing and food out of this world.
Stayed 1 night in Jan 2024
Response from Kimpton Team on Jan 17, 2024
Thank you for your kind words, Lynne. We're delighted to hear that you had a fabulous stay at our hotel, and we appreciate your compliments on our helpful and friendly staff, amazing spa, and out-of-this-world food. We look forward to welcoming you back soon!

8/10 Good

Mark

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. All staff friendly.
Stayed 2 nights in Jan 2024
Response from Front Desk Team on Jan 13, 2024
Dear Mark,Thank you so much for taking the time such lovely feedback!We are so glad to hear you had a nice time, and hope to be seeing you again soon!

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Front Desk Team on Jan 13, 2024
Dear John,Thank you so much for leaving such a great review!We hope to see you again soon!

10/10 Excellent

MAHDIEH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Desk Team on Jan 13, 2024
Dear Mahidieh,Thank you for leaving such a great review.We hope to see you again in the near future!

10/10 Excellent

Libby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kimpton Team on Feb 11, 2024
Thank you so much for the rating, Libby!Looking forward to welcoming you back.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Excellent hotel in every way. Staff could not have been more friendly and helpful. The restaurant Baba served delicious Lebanese style tapas.
Stayed 3 nights in Dec 2023
Response from Kimpton Team on Dec 19, 2023
Thank you, Helen, for taking the time to review us. Your feedback will be shared with the rest of the team, who will be delighted to hear it. Hopefully, we will see you back soon.

10/10 Excellent

Paresh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kimpton Team on Dec 19, 2023
Thank you so much for 5star rating, Paresh. See you next time!

10/10 Excellent

James

Stayed 3 nights in Dec 2023
Response from Kimpton Team on Dec 19, 2023
Thank you for high score, James. Hope to see you back soon!

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff , free beer and take away breakfast for an early starter - loved it
Stayed 1 night in Dec 2023
Response from Kimpton Team on Dec 19, 2023
Thank you for the feedback, Gareth. We are delighted that you enjoyed your stay with us and looking forward to welcoming you back.

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, room comfort
High price hotel.
£350 a night is high for the rooms. Service is good, parking overnight is high. Unfortunately a dog was left in the room next door and barked between 3.00 am and 4am non stop. I called the desk and the owner had left the dog alone. It was taken downstairs thankfully.
Stayed 2 nights in Dec 2023
Response from Kimpton Team on Dec 10, 2023
Thank you for sharing your experience, Malcolm. We appreciate your positive remarks on our service but it is disappointing that you were disturbed by the neighboring dog. Your feedback is invaluable, and we hope to have the opportunity to provide you with an improved stay on your next visit.

6/10 Okay

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Breafast was terrible. I would like to get a refund on this please as the toaster broke. This caused comlete chaos i complained at the time
Stayed 1 night in Dec 2023
Response from Kimpton Team on Dec 10, 2023
Thank you for your feedback, John. We understand your dissatisfaction with the breakfast experience and the broken toaster. As discussed during our telephone conversation, a refund has already been issued. We sincerely apologise for any inconvenience caused and hope this resolution meets your expectations.Hopefully, you will give us another chance in the future!

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023
Response from Kimpton Team on Jan 9, 2024
Thanks, Lorraine, we appreciate your high scores. Looking forward to welcoming you back.

8/10 Good

Hollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, well presented and the welcome is warm and friendly. The rooms were quite pokey for the price however and the breakfast was lacking. The breakfast staff were very polite but we were often left without cutlery, brought the wrong egg / overcooked eggs and one morning they didn’t come at all. The restaurant in the evening was delicious however. The gym facilities are great and spa area is a nice addition in the colder months!
Stayed 3 nights in Nov 2023
Response from Kimpton Team on Dec 10, 2023
Thank you for sharing your detailed feedback, Hollie. We're delighted to hear that you enjoyed the hotel's beauty, warm welcome, and delicious evening restaurant. We sincerely apologise for any inconvenience you experienced during breakfast and appreciate your insights, which will help us improve our service for a more enjoyable stay in the future.

10/10 Excellent

cara

Stayed 1 night in Nov 2023
Response from Front Desk Team on Dec 5, 2023
Hi Cara,Thank you so much for your review. We are happy that you enjoyed your stay with us on Kimpton Charlotte Square and hope to see you in the future!Kind Regards

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Edinburgh. I booked 4 bedrooms for our family group and everyone enjoyed their stay. Slept soundly in the very comfortable luxurious rooms and enjoyed the overall ambiance of the bar and communal lounges. We didn’t have time to visit the spa on this occasion but some of the group loved spa days there previously. The staff were friendly and efficient. Liked the midday checkout as too often these days hotels require 11AM. The hotel entrance had been dressed for Christmas which was extra pretty and the scent of cinnamon and clove was instantly welcoming. We celebrated a happy occasion last night with champagne before heading off to nearby Hawksmoor on St Andrew’s Square, easily walkable and down to Galleries on Dondas street this morning. Walked to Waverley Station for our trains from the hotel in 15 minutes.
Stayed 1 night in Nov 2023
Response from Samantha, Kimpton Team. on Nov 29, 2023
Thank you so much for this wonderful review, we are really glad to hear that you all enjoyed! I hope that we will welcome you back again soon!

10/10 Excellent

firuza

Stayed 1 night in Nov 2023
Response from Kimpton Team on Dec 19, 2023
Thank you for great rating, Firuza. Looking forward to welcoming you back!

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff was phenomenal. The hotel was conveniently located, and we felt safe walking everywhere. 10/10 would recommend!!
Stayed 6 nights in Nov 2023
Response from Front Desk Team on Nov 28, 2023
Hi Natalie,We are really happy that you enjoyed your time in Edinburgh. We are proud to have a privileged location in Edinburgh and we are glad you enjoyed this as well.We hope to see you back with us anytime in the future and thank you for your stay.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel to stay in. The rooms were comfortable and really clean. The spa was nice and not overly busy. We enjoyed the bar area and wish we had booked at the restaurant before our stay (we couldn't get in it was so popular).
Stayed 2 nights in Nov 2023
Response from Kimpton Team on Nov 24, 2023
Thank you for the feedback, Sarah. We are so happy you enjoyed your stay with us.Looking forward to welcoming you back.

10/10 Excellent

Victoria

Stayed 4 nights in Nov 2023
Response from Front Desk Team on Nov 17, 2023
Good morning Victoria,Thank you so much for giving us such a great rating! We hope to welcome you back again soon!

10/10 Excellent

Luke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing staff. Thank you for making our stay perfect. My 1 year old son loved interacting with all the staff who were all happy to give a high five as they walked by!!! Great room upgrade too!!! Thank you! We will definitely stay again!
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 15, 2023
Hi Luke,We are grateful that you chose to stay with us.It makes us so happy to hear you enjoyed your stay, in particular the room and staff. It was our pleasure to high five your 1-year-old, he is awesome! Staff is one of our best assets in Kimpton Charlotte Square and we will make sure to share your feedback with the team.We hope to see you again on a future stay.

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Absolutely fabulous hotel in the centre of Edinburgh. A short walk away from Princes Street and the Castle. Customer service was faultless. Rooms were clean and super comfortable. Highly recommend a stay at the Kimpton Charlotte Square
Stayed 2 nights in Nov 2023
Response from Front Desk Team on Nov 15, 2023
Hi Claudia,Thank you so much for your review, we really appreciate it.It brings us so much happiness to know you liked the location of the hotel, the customer service and the rooms. We really hope to see you in the future, and it will be our pleasure to provide you with another excellent stay.

10/10 Excellent

Conor

Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 15, 2023
Hi Conor,Thank you so much for your review. It was a pleasure having you staying with us. We are happy to know that you enjoyed your stay, and we hope to see you in the future for another great stay at Kimpton.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low key hotel in the London tradition. Small lobby, maze of hallways and elevators to rooms, good food and drink, but a bit pricey. Rooms are much larger than expected and very nice. I would stay here again.
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 12, 2023
Hi there John,Thank you so much for leaving such wonderful feedback! We are thrilled that you enjoyed your stay and hope to see you return soon!

10/10 Excellent

Robert

Stayed 1 night in Nov 2023
Response from Front Desk Team on Nov 12, 2023
Dear Robert,Thank you so much for staying with us and taking the time to rate your stay, We look forward to see you again.

10/10 Excellent

Philip, Saggart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Throughly enjoyed stay at the Kimpton whose staff went above and beyond to make our stay very special. Guest Services helped arranging a surprise for my partner with flowers, chocolates and Prosecco on arrival. We had a great weekend in Edinburgh and would hope to stay again in the Kimpton on a next visit.
Stayed 3 nights in Nov 2023
Response from Front Desk Team on Nov 6, 2023
Hi Philip,We are delighted to hear that you have thoroughly enjoyed your stay with us at Kimpton Charlotte Square. Our staff is one of our biggest assets and we appreciate and will share this feedback on our staff and services. We are also thankful that you enjoyed the amenities put on your room, we did so thinking it would make your stay more enjoyable. We always aim to make our guests happy, and it is great to ear you enjoyed your stay. We also hope to see you in the future.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk Team on Nov 7, 2023
Hi Rita,Thank you for taking the time to leave us a review. This is greatly appreciated. We are happy you enjoyed your stay with us at Kimpton Charlotte Square. We would love to provide you with more perfect stays in the future, so we hope to see you then.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Kimpton - check in was fast & easy, excellent complimentary happy hour, really lovely interior of the hotel. Great location in New Town Edinburgh - very walkable. Literally everyone we came into contact with at the hotel was friendly and helpful. Highly recommend & would stay again!
Stayed 1 night in Oct 2023
Response from Kimpton Team on Nov 4, 2023
Thank you so much for the feedback, David! We are thrilled that you enjoyed your stay with us and will ensure that your kind words are shared with the rest of the team. Hopefully, we will see you back soon!

4/10 Poor

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The premium room with a view was absolutely terrible. Very small with no view at all other than a back street with lots of graffiti.
Stayed 1 night in Oct 2023
Response from Kimpton Team on Oct 31, 2023
Thank you for the feedback, Simone. We are truly sorry we did not meet your expectations on this occasion. We do have rooms that are facing Charlotte Square and even some with Castle View. Hopefully you will give us another chance in the future so we can restore your trust.

10/10 Excellent

Gisel

Traveled with family
An amazing property that kept blowing me away days into my stay. Will be staying at Kimpton each time I visit Edinburgh.
Stayed 3 nights in Oct 2023
Response from Kimpton Team on Oct 31, 2023
Thank you, Gisel. We are thrilled you enjoyed staying with us and cannot wait to host you on your next visit!

10/10 Excellent

Judy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well appointed rooms, great location, and superior from desk staff
Stayed 2 nights in Oct 2023
Response from Kimpton Team on Oct 31, 2023
Thank you so much for the feedback, Judy! We are really happy you enjoyed your stay with us.

10/10 Excellent

David James

Stayed 3 nights in Oct 2023
Response from Front Desk Team on Nov 15, 2023
Hi David,Thank you so much for your review. It was a pleasure having you staying with us, and we are happy to know that you enjoyed your stay.Hope to see you back soon for another amazing stay.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay-front desk reception was so kind and friendly. Bellman came out and met us as our taxi arrived from the train station and carried everything up for us.
Stayed 3 nights in Oct 2023
Response from Front Desk Team on Oct 24, 2023
Dear Michael,Thank you so much for staying with us and for your lovely feedback. We look forward to see you again.

10/10 Excellent

Lisa, Frankfort

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a perfect hotel for a getaway with my sister. The hotel is beautiful, the room was made up comfortably for two, and the common areas are lovely. We had no problem walking everywhere or taking the occasional Uber. My only complaint is that I had exchanged emails with the concierge to have something in the room for my sister for her birthday and that was overlooked, but otherwise, would highly recommend!
Stayed 3 nights in Oct 2023
Response from Kimpton Team on Oct 21, 2023
We're thrilled to hear that you had a wonderful getaway with your sister at our hotel, Lisa and that you found the overall experience to be enjoyable. Your compliments about the hotel's beauty, comfortable room, and lovely common areas are greatly appreciated.However, we're genuinely sorry that we overlooked your request to have something special in the room for your sister's birthday. We understand how important these moments are, and we regret any disappointment this may have caused. Please know that we take such oversights seriously, and we will make every effort to improve our communication and service to ensure this doesn't happen again in the future.