Ratings based on 26 Verified Reviews
They paid and stayed. We double-checked.
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.9 Hotel condition
They paid and stayed.
for Everyoneby Betsy from indiana
Wonderful new owner!Posted Jul 4, 2013
Pros: Eddie was ver accommodating and would do anything for you to make your stay better. You can tell this will be a great facility if they keep improving
Cons: Updating the plumbing- showers were very old, dark. The step coming out of the shower felt soft...perhaps a structural issue??
Location: Very close to bus stop and restaurants. We walked the Royal Mile from Edinberg Castle all the way down to Holyrood Castle (sp?) and to the hotel. :)
We spent four nights in the Hotel Twenty (20 Leopold Place). The staff was wonderful and would do anything for you! We stayed two nights in a very small room, five days later we stayed in a family room. It was very roomy and clean! The hotel is very old, but you can tell that they new owner is working in the decor and basic functions- like plumbing, structure, etc... Two nights in a very small room that seemed somewhat dirty. There was a hanger (sized 10) hanging from the light fixture. There were what looked like to be coffee grounds down in our cups and on the desk. There was also no hand towel or floor mat in the bathroom and a long string of dental floss left on the floor. Yuck! I'm sure the owners would have been mortified. We didn't complain as it was late and we were tired. The other two nights were in a family room. Woohoo! Much better! The shower did stop working on me shortly after getting in. We summoned the hotel manager and he got it working again.
for Everyoneby A verified traveler
Budget hotelPosted Jul 3, 2013
The best thing about this hotel is the manager? Owner? He will do anything to make your stay more comfortable! The free breakfast is good. The family rooms have 3or 4 beds and are roomy. The double rooms are too tiny and it is hard to maneuver. On the minus side, the facility is very run down. It's clean but shabby and sometimes just plain old broken. Easy to get on bus to get to Royal Mile. Easy walk to bank and restaurants. Front door is kept locked and we single ladies felt safe.
Recommendedby A verified traveler
Posted Dec 19, 2012 on Hotels.com
The RichmondPosted Nov 28, 2012 on Hotels.com
2nd time we have stayed and everything was perfect. Location is excellent. Staff helpful and friendly. Rooms are comfortable and warm. Continental breakfast is plentiful. Definetely recommend this hotel and will stay again when visiting Edinburgh due to the location which is very central.
for Everyoneby NEiL from London, UK
Perfect for our needs.Posted Nov 12, 2012
Not spectacular, but the room was clean and reasonably priced. Considering it came with breakfast, it was overall very good value, close to the train station and just down the road from Wetherspoons.
for Personal Eventby Andy
Friendly but hopelessPosted Oct 8, 2012 on Hotels.com
We weren't expecting the earth at the price and it was very handy for the theatre. The staff were friendly enough but had obviously no training in the hospitality industry. Breakfast was very poor and the bar was barely stocked. The room was in need of a major makeover. Woe betide them if a TV Hotel inspector should ever turn up - they'll be crucified
for Otherby Martin from UK
ScuzzyPosted Oct 7, 2012
Location: Fairly well located for visits out.
Scuzzy, run down, very noisy late at night. Found that there was a Thai restaurant in the basement (bizarre), and later in the week a downstairs bar opened up. Saw a least 3 very large dogs loose on the premises - believed to belong to the staff. The staff were polite but indifferent.
for Personal Eventby Carmina
Massives dog inside the hotel!!!Posted Oct 1, 2012 on Hotels.com
There are always big dogs around the corridors and the reception. What is not nice if you don't know before you booked!!
for Personal Eventby Helena
My room was broken in by a burglarPosted Sep 9, 2012 on Hotels.com
I thank the hotel staff at the recepion for good service. They were very nice and helpful. Nothing to complain, but the management of the hotel is a different thing. I can´t give any credit for them. My last evening was memorable, because when I arrived in my room at 21.30 I realised it was robbed. My rucksack which was full of books and personals stuff was taken like also my jacket and 3 expensive whisky bottles. I had to wait for police quite a long time, so I couldn´t sleep much before my flight back to home. So far I havent´t got any call or email from the hotel management and it seems to be so they don´t feel any reason to be sorry or emphatic. Anyway the biggest problem of the hotel is that the reception is at downstairs and the rooms are on the street level. The front door of the hotel also is a worrying thing, because it was almost wide open until eleven in the evening. It was like an open welcoming for burglars. My room was on the right side of the front door in a shady corner, which was of course more than handy if you are breaking in somebody´s room. After the incident I have thought many times that the hotel management is totally incompent or totally regardless, when they have left rooms without surveillance.Probably money talks, because constructional changes always cost. In my case I was the one who had to pay. Of course I have an insurance, but it doesn´t cover personal losses. I know that I won´t ever stay at hotel with similar arrangements.
for Personal Eventby Reg
OK for the moneyPosted Jul 9, 2012 on Hotels.com
Staff were friendly and helpful. The room was basic, but the bed was comfortable enough. However, the room wasn't very clean and was very tired. My over-riding impression was that it was in desperate need of bein re-decorated and freshened up. The breakfast was fine, and it represented fair value for money. You tend to get what you pay for, and you can't expect much from a city centre hotel at this price. It was OK as somewhere to crash out, but that's about it