Ratings based on 34 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
76% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from London

Nice Design Shame about the Service

Posted Aug 26, 2014
Pros: The rooms were nicely designed
Cons: breakfast and staff attitude
Location: The hotel is handy for Princes Street and the Royal Mile
This hotel has very impressive looking Art Deco themed rooms, but otherwise leaves a lot to be desired. Our room shared a hot water tank with the restaurant and as a consequence not all of us got hot showers. The breakfast which was described as full turned out to be continental and consisted of the cheapest possible bread, processed cheese, jam, croissants, cereals and supermarket saver yogurts served with watery coffee. On our second day the room was not serviced and we had no clean towels when we got back at around midnight as there were no staff on duty. the attitude of the man on reception was completely unapologetic about the showers (he seemed more concerned that there wasn't enough water to do the wwshing up) and the non servicing of the room which he said wasn't his fault as he didn't have anything to do with cleaning the rooms. won't stay there again
5 out of 5
for Everyone
by A verified traveler from East Kilbride

One night stay

Posted Aug 24, 2014
I had one night stay during the Festival. Hotel is very conveniently located just around the corner from the Playhouse theatre. Room was comfortable and well appointed and everything was clean and fresh. Nice continental breakfast was included. Very happy.
3 out of 5
by A verified traveler from Derby

Basic, would have expected more for the price

Posted Aug 17, 2014
Pros: Pleasant Staff
Cons: Decor & room features
Location: Location was good, a few minutes walk to the main shopping area and castle
The staff were great, we arrived early and were offerd refreshments which was nice gesture The lady on reception was very helpful and explained they were in the process of updgrading the hotel Unfortunately the hotel itself still needs a lot of upgrading The decor can be a bit off putting, quite dark with reds & blacks We were in room 11, which was at the front and was quite noisy, could do with DG windows Breakfast was basic, cereal, toast, waffles, croissants, but as expected. Personally I would not stay here again unless the upgrading had taken place
4 out of 5
for Everyone
by A verified traveler from Yorkshire

Handily situated near to station

Posted Jul 31, 2014
Pros: Staff, cleanliness, and efficiency
Cons: Nothing
Location: Good location just 10 mins walk from Princes St. and also station
Very clean, quiet hotel. Staff really friendly. We were going to games in Glasgow and when nice receptionist told us breakfast was at 8am, I asked if we could have something in our room as we had to leave hotel before brekkie. We nipped out for dinner and sure enough when we returned there were 3 bags in our room containing croissants, jam, yogurts etc. Very nice touch. We would definitely stay again. Manager John very friendly and welcoming.
4 out of 5
for Everyone
by A verified traveler from Nova Scotia, CA

Hotel 20

Posted Jul 3, 2014
Pros: Location Decoration Cleanliness
Cons: Not sure what was up with the internet connection while I was there, if a router was down or what. I had checked in late so I wasn't able to ask.
Location: There's lots of restaurants, a club or two, plenty of pubs, some coffee shops, and a shopping centre all within walking distance.
I was, unfortunately, only here for one night, and had to leave too early to enjoy the breakfast. I found the place fairly easily from the Waverley Station, about a 12 minute walk. I noticed quite a few pubs, small shopping areas, and a shopping centre on my way there. When I checked in the clerk was very friendly, made sure I knew where I had to go in the morning and what I had to do to check out etc. The room was a delight, it had a theme of red and black, there was velvet everywhere, a there were a couple of those 3-D pictures of New York City. A bit cheesy, but I loved it. The place was really clean and it felt unique, didn't feel like I was staying in a hotel at all. The internet connection was a bit shoddy, and no fridge makes it difficult to have keep leftovers, otherwise it was a fabulous stay!
4 out of 5
for Everyone
by Mary from Birmingham

Nice hotel close to the centre

Posted Jun 22, 2014
Pros: Position and staff helpful
Nice hotel close to the city centre with friendly and helpful staff
4 out of 5
by A verified traveler

Great location

Posted Apr 9, 2014 on Hotels.com
Perfect location for what I needed to do, 10 minutes walking from Princes Street. Very late arrival accommodated, nice staff.
4 out of 5
for Overnight Stay Before Destination
by George from Surrey

Fine example of quality

Posted Jan 30, 2014 on Hotels.com
Great experience, friendly and helpful people. Handy for buses too.
3 out of 5
for Everyone
by Betsy from indiana

Wonderful new owner!

Posted Jul 4, 2013
Pros: Eddie was ver accommodating and would do anything for you to make your stay better. You can tell this will be a great facility if they keep improving
Cons: Updating the plumbing- showers were very old, dark. The step coming out of the shower felt soft...perhaps a structural issue??
Location: Very close to bus stop and restaurants. We walked the Royal Mile from Edinberg Castle all the way down to Holyrood Castle (sp?) and to the hotel. :)
We spent four nights in the Hotel Twenty (20 Leopold Place). The staff was wonderful and would do anything for you! We stayed two nights in a very small room, five days later we stayed in a family room. It was very roomy and clean! The hotel is very old, but you can tell that they new owner is working in the decor and basic functions- like plumbing, structure, etc... Two nights in a very small room that seemed somewhat dirty. There was a hanger (sized 10) hanging from the light fixture. There were what looked like to be coffee grounds down in our cups and on the desk. There was also no hand towel or floor mat in the bathroom and a long string of dental floss left on the floor. Yuck! I'm sure the owners would have been mortified. We didn't complain as it was late and we were tired. The other two nights were in a family room. Woohoo! Much better! The shower did stop working on me shortly after getting in. We summoned the hotel manager and he got it working again.
3 out of 5
for Everyone
by A verified traveler

Budget hotel

Posted Jul 3, 2013
Pros: Eddie!
The best thing about this hotel is the manager? Owner? He will do anything to make your stay more comfortable! The free breakfast is good. The family rooms have 3or 4 beds and are roomy. The double rooms are too tiny and it is hard to maneuver. On the minus side, the facility is very run down. It's clean but shabby and sometimes just plain old broken. Easy to get on bus to get to Royal Mile. Easy walk to bank and restaurants. Front door is kept locked and we single ladies felt safe.