Property entrance

Reviews of Northumberland Hotel

3 out of 5
Northumberland Hotel
31-33 Craigmillar Park, Edinburgh, Scotland

Reviews

6.4
Rating 10 - Excellent. 65 out of 576 reviews" "
Rating 8 - Good. 167 out of 576 reviews" "
Rating 6 - Okay. 170 out of 576 reviews" "
Rating 4 - Poor. 109 out of 576 reviews" "
Rating 2 - Terrible. 65 out of 576 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

ian

Disliked: Staff & service, amenities, property conditions & facilities
There was no staff to checkin at 1pm and no staff at checkout at 10am, I had bags which I could not drop off which was very inconvenient. No breakfast offered at hotel. Window in room was very drafty and did not offer any sound insulation from the busy road
Stayed 1 night in Feb 2024
Response from Fotios on Mar 14, 2024
Thank yo for your feed back . We will look into issues mentioned. Our policy states that we don't do breakfast and checkin time is 3 pm.

2/10 Terrible

ALISTAIR

Stayed 1 night in Jan 2024

8/10 Good

Erich

Response from Fotis I. on Jan 24, 2024
Thank you

4/10 Poor

Angela

Traveled with group
Disliked: Staff & service, property conditions & facilities
No
Toilet waste coming up through shower drain. Moved from family room to double room with no en suite.
Stayed 2 nights in Dec 2023

8/10 Good

Julie

It is a clean basic room and warm. Needs double glazing to cut out road noise. Shower could do with better clean but would stay again
Stayed 1 night in Dec 2023
Response from Fotis I. on Jan 24, 2024
Thank you

10/10 Excellent

Saddamhusen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fotis I. on Jan 24, 2024
Thank you

10/10 Excellent

Hayley

Stayed 1 night in Dec 2023

4/10 Poor

Marc

Business traveler, Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The hotel is super nice, we've been there twice. Unfortunately room 22 was very, very bad this time. Not clean and there was still an empty bottle in the shower from the previous person. But the worst thing was that there was a door in the toilet. The room wasn't made either.
Stayed 2 nights in Nov 2023

6/10 Okay

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Nirjal

Traveled with group
Not good
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Okay-ish
Check-in was not really welcoming. Felt like we were disturbing the guy. The other guests was very inconsiderate, making noise till 2am in the morning (not the hotel’s fault I guess). Luke warm water that ran out half way through the shower. Room was clean, bed was comfortable. Would have had a great sleep if it was not for the other guests.
Stayed 1 night in Nov 2023
Response from A on Nov 19, 2023
Thank you!

10/10 Excellent

Konnette

Liked: Cleanliness, staff & service, property conditions & facilities
nice area with wonderful access to trails and local shopping as well as quick and easy bus to the downtown area
Stayed 19 nights in Oct 2023

8/10 Good

Iain

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Shaun

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Rooms are ment to be sound proof heard every bit of traffic and heard everything at the reception also room didn’t have a toilet anyone could use toilet which was at end off the hall only had one coffee as there was no one about to get more coffee or sugar
Stayed 1 night in Oct 2023

6/10 Okay

Nazzareno

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Meh
A main issue, for me, was the unreliable, unsecure wi-fi connection in my room. I complained three times; nothing was done. The manager explained at one point that the signal was better in another part of the house -- some help! Another major problem: part-time reception desk that did not even respect their hours of operation sometimes. Thirdly, miserly water pressure in the shower. Finally, thin walls meant I heard the neighbour peeing, talking, coughing and laughing.
Stayed 6 nights in Oct 2023

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Muchlis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Bozena

Traveled with family
Liked: Staff & service
Nice budget hotel
Stayed 2 nights in Oct 2023

8/10 Good

Stanislava

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was presently surprised by the hotel facilities and our overall stay. Was nervous, as some of the other reviews were quite negative, but our stay was great , clean room , of decent size , that had everything we needed, and the bus stop is literally outside the hotel , so very convenient location , only 15 min bus ride from town. Would recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

Margaret

Traveled with group
Liked: Cleanliness
Not in hotel very much so did not have a lot of time to study things but it looked fine, Bathroom was lovely except could have done with hook being replaced on back of door.
Stayed 1 night in Aug 2023

4/10 Poor

Ibrahim

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Disappointing Experience
I had the opportunity to stay at this hotel, and unfortunately, my experience was far from satisfactory. One of the main issues that greatly affected my stay was the lack of hot water availability. The hotel only provided hot water during specific hours in the morning, which was highly inconvenient, especially for guests who prefer to have a refreshing shower in the evening or after a long day of exploring the city. Moreover, even during the designated hot water hours, the water pressure was extremely poor. It was difficult to enjoy a proper shower due to the weak flow of water. This lack of water pressure made the overall bathing experience quite unpleasant and left me feeling dissatisfied with the basic amenities provided by the hotel. While I understand that hotels may face certain limitations or maintenance issues, it is essential to address such concerns promptly to ensure guests have a comfortable stay. Unfortunately, the hotel failed to meet these expectations, and it significantly impacted my overall impression of the establishment. Furthermore, the inconvenience caused by the limited hot water availability and poor water pressure was not adequately compensated by other positive aspects of the hotel. The staff, although polite, did not go the extra mile to rectify the situation or offer any alternative solutions. In conclusion, due to the lack of consistent hot water availability and low water pressure, I cannot recommend this hotel to other travelers
Stayed 2 nights in Aug 2023

6/10 Okay

MaryAnne

Disliked: Staff & service, room comfort
Stayed 5 nights in Aug 2023

4/10 Poor

Alexis

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Daily Room service only included making the bed. Bathroom wasn’t cleaned / wiped down, towels not replaced, nor were used dishes replaced. Significant mold growth in the ceiling and pink mold in the shower crevices and on the spout. Toilet leaned to the left as floors were very thin and quite loud. No fresh water supplied. Only condiment sized packet of soap supplied. Street noise and guest noise quite loud. Would not recommend.
Stayed 3 nights in Aug 2023

6/10 Okay

Muhammad

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Debra

Stayed 2 nights in Jul 2023

8/10 Good

Damian

Stayed 3 nights in Jul 2023

6/10 Okay

Tanya

Traveled with family
Liked: Cleanliness, room comfort
Not handicap accessible
The internet didn't work. It advertises to be handicap accessible. It very much is NOT. As someone who requires that, it was incredibly disappointing.
Stayed 2 nights in Jul 2023

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Silvie

Stayed 5 nights in Jul 2023

6/10 Okay

Debbie

Stayed 3 nights in Jul 2023

6/10 Okay

Kitty

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Pros: 1. Bus was directly outside of the hotel. Easy access to catch the bus to the city centre 2. Available free parking in the back if you have a car rental 3. Shopping center nearby 4. Housemaid made our beds every day 5. Reception provided a portable heater to keep the room warm 6. We have no issues with hot water. Cons: 1. Our room was facing the main street and we can hear cars passing the entire night. You will not get a good night sleep if you are sensitive to noise or a light sleeper 2. Walls are not sound proof and we can hear our neighbors talking 3. Inner drawers are not cleaned, I found items from previous guests 4. Our room window is cracked and taped to secure it. It needs a replacement 5. There are no lift/elevator access. Not suitable if you have disability or carrying large luggages
Stayed 4 nights in Jul 2023

8/10 Good

Iwona

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Left to our own
A nice hotel room but not so easy to access, and the reception staff non-existent, hidden in the back room playing computer games.
Stayed 2 nights in Jul 2023
Response from Fotis I. on Jul 16, 2023
Thank you for the compliment about our nice hotel room,we trust you had a lovely time with us,and hope to see you again,your ascertainment of playing games hidding in the rear doesn't count as behind the reception is a staff room with kitchen and is no pc there.As we are a family hotel,guests can always press the button in front of the reception in order to be served immediately.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Warm & cosy. No hot water!
Nice clean and spacious room. Unfortunately the hot water for the shower really can’t be called hot! It wasn’t even warm. Very disappointing. I tried to speak to someone about this but couldn’t find anyone. I only seen someone when checking in.
Stayed 1 night in Jul 2023

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable and there were bus stops close to the hotel.
Stayed 2 nights in Jul 2023

6/10 Okay

Irshad

Traveled with family
Stay for 2nights. The remote control for television is not working
Stayed 2 nights in Jul 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel nice garden area
Friendly staff felt safe staying here it is out the way of the centre amongst some nicely kept gardens along the whole street.the hotel is in a good location for a nice and relaxing stay in edinburgh.room was extremly clean and air conditioned.thanks again.
Stayed 1 night in Jul 2023

8/10 Good

Cameron

Liked: Staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

David

Traveled with partner
Great stay, great walk to town also, not too far and lots to see. Nice and quiet, decent room.

6/10 Okay

Brenda

Traveled with group
Disliked: Staff & service
Front door always locked because no one often at the reception. No way to keep luggage before check in time, had to sightsee with it for 5 hours around Edinburgh. Shower water was VERY hot first thing in the morning, supposedly adjustable, dangerous! A room for eating meals locked most of the time, no easy access to the fridge or microwave in that room. Suggest could have had the room key fit the door! Great location for transit to the Royal Mile. Shopping centre around the corner for some purchases. Room with 2 beds, not a bad size.
Stayed 4 nights in Jun 2023

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Graeme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located. Staff helpful. Very good public transport from front door. Free parking. Our car broke down while at the hotel and the staff were very helpful even after we had checked out
Stayed 2 nights in Jun 2023
Response from Arina on Jun 27, 2023
Thank you!

8/10 Good

Sandra

Stayed 1 night in May 2023

8/10 Good

Yiu sun

Stayed 2 nights in May 2023

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness
A pleasant hotel, comfortable rooms. The staff when we saw them were nice and polite, although most of the time, the was no staff to be seen. Location is good, shopping centre around the corner and bus stop right outside the hotel. About a 5 - 10 min ride into the centre. The only real downside was there was no lift and the window in our room really needs replacing. Overall, will this hotel win any awards? Probably not, but it was comfortable, good location and I have stayed in a lot worse hotels. Would definitely stay there again when I visit Edinburgh
Stayed 3 nights in May 2023
Response from Arina on Jun 27, 2023
Thank you!

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Handy that bus stop is right outside. Decent rooms and price.
Stayed 2 nights in Apr 2023
Response from Arina on Jun 27, 2023
Thank you!

8/10 Good

Sharadiya

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2023

8/10 Good

John

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Cheap but clean & everything you need in rooms including usb port plug sockets to charge devices. Lots of parking available
Stayed 4 nights in Mar 2023
Response from Arina on Apr 9, 2023
Thank you!