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Nice hotel with good amenities, couldn’t get closer to the tram for heading in to city centre or airport. Stayed here twice now and will stay again. Staff have always been helpful and pleasant.
Gave my niece grace welcome gift and leaving gift and made a fuss of her she had a great time also rooms and breakfast were amazing will definitely be back here
Philip
Stayed 3 nights in Mar 2024
10/10 Excellent
Rachael
Traveled with partner
Mar 2, 2024
Liked: Cleanliness, staff & service, amenities
I would have gave 5 stars for facilities if the pool had been open! Great place to stay
Nearby to tram & train station easy.
Shops near if you needed anything
Clean comfotable room friendly staff will deffinatly reccomend
Deborah
Stayed 1 night in Feb 2024
Response from Gabor, Front Office Manager on Feb 25, 2024
Dear Deborah,Thank you so much your recent visit and you feedback. We are glad to hear everything went smooth and well. Please know that we have a hard-working team that are passionate about hospitality and that do their very best to provide top-quality customer service every single day. Would you support us on our Google site too? That would only take two minutes and I can assure you, our whole team -including myself- would really appreciate it. Google also helps us to gain visibility in the market and to spread the word about our lovely hotel. Other than that, I hope to see you soon back at Novotel Edinburgh Park and that we can keep providing you with great stay in the future.Kind regards,
Absolutely nothing to complain about. Amazing staff, polite and trying to help you, big room, comfortable bed, lovely location 20 min from city centre by tram 2 min walk from hotel. Shopping areas around, Costa, huge Tesco, Aldi as well. I would definitely recommend this hotel.
The location is approx 20 min by tram to Princess Street, the team runs every 10 min. 5 min to arrive at the airport. The rooms are big and clean, the staff is kind. I highly recommend this hotel as is just 2 min walking away from the tram stop, very good price/quality rapport.
Swimming pool water was not temperature controlled and tool much of chlorine used. I got fever after taking a swim.
Kuldip
Stayed 2 nights in Dec 2023
Response from Attila on Jan 3, 2024
Dear Kuldip, we are terribly sorry to hear that you found our pool temperature too low. It is actually checked twice a day including with the quality of water. Also, the water quality is randomly checked by representative of the council once a month, including the chlorine to ensure our public pool is always up to the required standard. We thank you for your kind feedback, but we do not wish to make false promise that the temperature of the pool will be different the next time you may stay with us, because it was up to standard and we even had baby swim that day in the pool without any reported concern. Kind regards, Attila
The Novotel was a very good hotel. Very clean, lovely staff and tasty breakfast. Our room was nice and we even used the pool and steam room! Would definitely recommend this hotel.
Dear Jingning, thank you very much for your recent visit. I could see that you stayed for one night, I was actually the duty manager at the time of your check out, I wish you have contacted me about your experience in our hotel. I promise I would have done everything I could to remedy whatever happened during your stay to give us such a disappointing feedback. Please do not hesitate to contact me -the Hotel General Manager if you wish to share more details. We hope to learn more and make improvements, to be able to offer you an excellent stay the next time you may visit us. Thank you in advance, Attila
The macaroni cheese meal was very dry and bland added to which there were some guests with very bad language in the restaurant
Jane
Stayed 2 nights in Nov 2023
Response from Attila on Dec 15, 2023
Dear Jane, we are so sorry for other guests making you uncomfortable in our restaurant. Those guests were asked to leave the hotel by their parental company, we do not think they will ever return. However, we hope you next stay will be excellent when you may visit us again. Warm regards, Attila
Very pleasant stay. Room was clean and tidy and shower was excellent. Having stayed in Novotels before would definetely use again. Dog was a little confused by the revolving door but soon got the hang of it. Perect location to catch the tram into Edinburgh. Only disappointment was that dog wasnt allowed in the bar area or the restaurant (restaurant I can understand (or so we were told) but there was a table and stools outside this area for 4 people to sit just have to hope that no other couples with dog occupied them.
As usual with this Novotel we had a comfortable stay. Very handy for the tram for trips into town. Love the availability of the swimming pool. A very good and plentiful breakfast with both hot and cold options. All in all a great stay and it is easy access from the motorway.
Ian
Stayed 2 nights in Oct 2023
8/10 Good
Sarah
Traveled with family
Oct 28, 2023
Liked: Cleanliness, staff & service
Staff were friendly and welcoming. The room was pretty clean and well equipped. The TV was a little hard to manage without a menu and the pool wasn’t the cleanest and was quite busy. The gym was equipped with very old but well maintained equipment. We didn’t dine there it was a wee bit too expensive.
25 mins drive from the centre easy to miss the turn off with the satnav
This is our 2nd time stayingvhere because we loved it so much the last time, there was an incident with a staff member at the pool who was rude to my daughter but after speaking to management it was rectified immediately. Will definitely be back. Love the hotel and a short tram journey into the city centre of Edinburgh. Staff are so friendly and helpful mini fridge in the rooms whoch is also a bonus. Shower pressure is amazing