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Reviews of Piries Hotel

3 out of 5
Piries Hotel
Coates Gardens, 4-8, Edinburgh, SCT

Reviews

7.4

Good

Rating 10 - Excellent. 136 out of 770 reviews" "
Rating 8 - Good. 361 out of 770 reviews" "
Rating 6 - Okay. 176 out of 770 reviews" "
Rating 4 - Poor. 67 out of 770 reviews" "
Rating 2 - Terrible. 30 out of 770 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 4 nights in Nov 2021
Response from Pal on Nov 28, 2021
Dear Kevin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pal General Manager

10/10 Excellent

Lesley

Stayed 3 nights in Nov 2021
Response from Pal on Dec 2, 2021
Dear Lesley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good but dated
The property is in a brilliant location, only 10 min walk from the castle. The hotel is nice, however there are aspects of the decor which are dated and could do with updating.
Stayed 1 night in Nov 2021
Response from Pal on Nov 28, 2021
Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

8/10 Good

JORDANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed twice so far & both times the staff are always very friendly.
Stayed 2 nights in Nov 2021
Response from Stuart on Nov 8, 2021
Dear Jordana, We appreciate the time you took to leave a review, We are glad you had a great experience with us. However we are disappointed to see some of your concerns during your stay, and we will address this to our designated team member internally. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day. Warmest regards, General Manager

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021
Response from Pal on Nov 9, 2021
Dear Robert, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pal - General Manager

8/10 Good

stephanie

Liked: Staff & service, property conditions & facilities, room comfort
Lovely stay
The staff were fantastic and so friendly. We stayed in a standard room which was decent in size with a lovely en suite. My only complaint was cleanliness and there was an awful drain smell from the bathroom the whole of our stay. Everything else was fab!!!
Stayed 2 nights in Oct 2021
Response from Pal on Nov 3, 2021
Dear Stephanie, We appreciate the time you took to leave a review, We are glad you had a great experience with us. However we are disappointed to see some of your concerns during your stay, and we will address this to our designated team member internally. We look forward to hosting you again for an even better experience. Thanks again, and have a lovely day. Warmest regards, General Manager

8/10 Good

Andrii

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite old building and not everything in perfect condition, but in overall clean and as expected for the price. Very close to City center and good transport link.
Stayed 3 nights in Oct 2021
Response from Stuart on Oct 31, 2021
Dear Andrii, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stuart General Manager

8/10 Good

Lee

Stayed 1 night in Oct 2021
Response from Stuart on Oct 31, 2021
Dear Lee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stuart General Manager

6/10 Okay

Lai Sim

Liked: Staff & service, room comfort
房間隔音極差
房間隔音極差，整個晚上都聽到大力關門及有人談話的聲音，上一層沖廁所時亦發出很大水聲
Stayed 3 nights in Oct 2021
Response from Stuart on Oct 31, 2021
尊敬的客人， 感谢您抽出宝贵时间分享您的反馈。 虽然我希望您有更好的体验，但我们从中学习并使用这样的反馈来改进。 我们努力提供卓越的客户体验，在这种情况下，我们显然没有做到。 如果您给我们一个机会重新赢得您的信任，我可以向您保证，我们将尽最大努力为您提供我们众多客人都非常喜欢的卓越酒店体验。 真挚地， Stuart 总经理

4/10 Poor

Angela

Stayed 1 night in Oct 2021
Response from Stuart on Oct 31, 2021
Dear Angela, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stuart General Manager

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, room comfort
Perfect stay
Stayed 2 nights in Sep 2021
Response from Stewart on Oct 2, 2021
Dear Derek, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

6/10 Okay

Allan

Stayed 2 nights in Sep 2021
Response from Stuart on Sep 29, 2021
Dear Allen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

8/10 Good

Monika

Stayed 2 nights in Sep 2021
Response from Stuart on Sep 29, 2021
Dear Monika, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, General Manager

10/10 Excellent

Miss

Stayed 1 night in Sep 2021
Response from Stuart on Sep 21, 2021
Dear Miss, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Very handy.
Stayed 1 night in Sep 2021
Response from Stewart on Sep 19, 2021
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room Reception staff really helpful Would recommend this hotel
Stayed 2 nights in Sep 2021
Response from Stuart on Sep 19, 2021
Dear Thomas, Thank you for taking the time to review about your stay at our hotel. I am grateful to hear that you enjoyed our spacious victorian room and truly appreciate your kind words about our staff. Looking forward to welcoming you back in the near future. Warmest regards,

8/10 Good

Yvonne

Stayed 2 nights in Sep 2021
Response from Stuart on Sep 19, 2021
Dear Yvonne, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Jon

Stayed 2 nights in Sep 2021
Response from Stuart on Sep 19, 2021
Dear Jon, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

10/10 Excellent

Mick

Stayed 1 night in Sep 2021
Response from Stuart on Sep 19, 2021
Dear Mick, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Rich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Stayed for one night. Room was a little compact but more than adequate for our night visit.
Stayed 1 night in Sep 2021
Response from Stewart on Sep 11, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
A quick freindly check in and and check out made it easier for two shy people ! The room was small and cosy and suited our needs perfectly, Perfectly located to local transport hubs so made travel very easy. Condition was the only mark down as towards the ceiling of the room could do with some love but thats more to the height and age of the building more than anything ! Overall a great place to stay if your going and plan to various things and need a place to relax at night !
Stayed 3 nights in Sep 2021
Response from Stewart on Sep 7, 2021
Dear Chris, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, General Manager

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
So disappointing!! Pictures are out of date .
We where absolutely gutted we choose this hotel . Sorry but i have to be honest ! . The room was so small . Definitely not big enough for two guests . The bed was dreadfully uncomfortable. Pillows we're so flat . sheets weren't clean . Its a very run-down little room . Badly presented and dirty . No inhouse maid either. Bed wasn't made up. Bins emptied or room/bathroom cleaned during our stay . All in all i trusted the hotels photos on the hotel site. We choose this also on the basis it was close to the hospital . If we didnt have to stay the 2 nights . Just looking for a bit of comfort / safe & clean. Definitely didnt find it here . Such a shame !! .
So Dirty in the shower cubicle was not nice to use at all :(. Glass had soap scum. Base was not clean and the drainage was slow on the shower sink and the toilet. Had to use cups of water for the flow away in the toilet .
Was just filthy in the bathroom. 🥺
Grout is in great need of replacement. Has a dirty feel in the shower unfortunately.
Room overall Was dreadful !!. We just needed to spend a couple of days in Edinburgh . And we didn't want to go back to this room at the end of the day :( made such a big mistake here !! .
Stayed 2 nights in Aug 2021
Response from Stewart Manson on Sep 5, 2021
Dear Susan, We appreciate the time you have taken to share your feedback. It is disappointing to hear that you were not completely satisfied with the conditions of your room. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that these issues will be addressed to the appropriate member of our team moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon. With much appreciation,

8/10 Good

Madelaine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, would revisit
Great staff, comfortable room, great for the price
Stayed 6 nights in Aug 2021
Response from Stewart on Aug 20, 2021
Dear Madelaine, Thank you for taking the time to review about your stay at our hotel. I am grateful to hear that you enjoyed our spacious victorian room and truly appreciate your kind words about our staff. Looking forward to welcoming you back in the near future. Warmest regards,

8/10 Good

Linda

Stayed 1 night in Jul 2021
Response from General Manager on Jul 27, 2021
Thank you for your feedback.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Really friendly staff here which made us feel completely comfortable and there was clear one way system to use throughout the hotel. We also had sanitiser sachets available which came in handy. Room was ok but a few areas hadn't been cleaned. We had blood stains on the curtains which freaked us out a bit. If these areas were looked at then I wouldn't be able to fault the hotel.
Stayed 2 nights in Jun 2021
Response from Managemenet on Jun 19, 2021
Dear Anonymous, Thank you for taking the time to review about your stay at our hotel.We truly appreciate your kind words about our staff. However we are disappointed to hear of the cleanliness of the room. This will be taken forward with our housekeeping department to ensure that it will not happen again. Looking forward to welcoming you back in the near future. Warmest regards,

10/10 Excellent

Sergejs

Stayed 3 nights in May 2021
Response from Operations Manager on Jun 5, 2021
Dear Sergejs, Thank you for taking the time to leave a review. We are glad you have a great stay at Piries Hotel. We look forward to host you again in the near future. Kind regards,

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piries
Nice place in a good location
Stayed 3 nights in May 2021
Response from Piries Hotel on May 23, 2021
Dear Simon, Thank you for taking the time to tell us about your great experience at Hotel Indigo EDINBURGH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Tania

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, uncomplicate and relax
The personal that received me was very easy-going, uncomplicate, kind and helpful, with initiative in some small details, so the stay was nice and I could work quietly and uninterrupted.
Stayed 2 nights in May 2021
Response from Stewart on May 5, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

8/10 Good

Debbie

Liked: Cleanliness, staff & service, room comfort
Average
Hotel was in great location, beds were nice and comfortable although we booked a double room and ended up with twin beds. Room was tiny! .. but was just for one night so we put up with it, and because of the location and price I would go back.
Stayed 1 night in Aug 2020
Response from Piries Hotel on Sep 1, 2020
Dear Debbie, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

4/10 Poor

Ana

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Stewart on Aug 24, 2020
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stewart General Manager

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight only.
Stayed 1 night in Mar 2020
Response from Piries Hotel on Mar 24, 2020
Thank you for your feedback Stewart General Manager

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
mediocre
upon arriving, the reception area was lovely, but as we went down to our room we got a very odd and unpleasant smell. the room was very spacious. the shower was clean for the most part but there were watermarks on the underside, across the pole and shower head. there was a very large and dark stain on the curtain, the carpet was starting to deteriorate, with marks on it by the desk, the shower would’ve been lovely if it stayed at the right temperature as it kept going cold. i had noticed an email from hotels.com which asked for a quick review so i did, i said everything which i’ve just said. about twenty minutes later there was a knock on the door to quiz us on why the room was bad and wanted more detail which was very confrontational, although the lady was nice and understanding we just didn’t like that they came to the room, this was about 8/9 at night. i meant no harm or offence by filling out the review, just an honest opinion, i was then a bit nervous to go past reception and to check out after that. but despite all that it’s a lovely place, could do with updating such as new carpets, walls painted etc. but i know that’s easier said than done and i understand that
Stayed 1 night in Mar 2020
Response from Piries Hotel on Mar 13, 2020
Good afternoon Sarah, thank you for your feedback! As you can imagine it is feedback that helps us improve and off course when we receive negative feedback about our hotel/room we want to contact you to see if there is something we can do while you are in the hotel. My colleague has advised you work as a housekeeper so you inspected the room in great detail. my feedback to you is if you want to stay in a 5 star hotel please don't book a hotel for £19 and then give it a nasty review. Piries Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room in central location, disappointing breakfast
Stayed 1 night in Feb 2020
Response from Piries on Mar 10, 2020
Thank you for your valued feedback. Stewart General Manager

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money would definitely stay again.
Stayed 1 night in Feb 2020
Response from Piries Hotel on Mar 6, 2020
Thank you for your feedback and we look forward to welcoming you back. Stewart General Manager

8/10 Good

Georgina

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Piries on Feb 15, 2020
Dear Georgina, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stewart General Manager

6/10 Okay

Junny

Business traveler
Liked: Staff & service
Lovely staff but hotel is in need of a refurb. Particularly in the bathrooms, and simple things like skirting boards
Stayed 2 nights in Jan 2020
Response from General Manager on Jan 23, 2020
Dear Junny, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stewart General Manager

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stay
Was average, but our room door needs fixed. Not very safe as the lock was loose. The bed linen was ripped and the mattreas topper seriously needs replaced. Please turn off/down heating at night. Sleeping was unbearable. A part from that it was a good location etc.
Stayed 1 night in Jan 2020
Response from General Manager on Jan 23, 2020
Dear Melissa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stewart General Manager

4/10 Poor

Morten

Traveled with family
Disliked: Property conditions & facilities, room comfort
Under floor is very bad condition & breakfast is no good
Stayed 1 night in Dec 2019
Response from Hotel Management on Jan 4, 2020
Dear Charmaine, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stewart General Manager

10/10 Excellent

Lea

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Me and my friend loved our stay in Piries. We did not expect that for a fairly affordable price we get a very spacious room. It was very comfortable, the staffs are kind and helpful. Thank you so much!
Stayed 2 nights in Dec 2019
Response from Piries Hotel on Dec 22, 2019
Dear Leah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Bed was very bad did not sleep at all very disappointed
Stayed 1 night in Dec 2019
Response from Piries Hotel on Dec 22, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Really happy with this hotel.
Stayed 6 nights in Oct 2019
Response from Stewart on Oct 31, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the outskirts of the centre of town but easy to get where you need to go, bus, train, tram or a 30m walk to old town. Lots of restaurants just a short walk away
Stayed 2 nights in Sep 2019
Response from Stewart on Oct 31, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

4/10 Poor

Moira

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The Hotel was very close to the Haymarket train station. The room was old, and in need if a good vacuum clean. The bed was uncomfortable and the shower was terrible. The hot water was too hot and cold water came treacling out. The rooms were extremely noisey. The staff was excellent. Fabio was very helpful.
Stayed 4 nights in Oct 2019
Response from Stewart on Oct 31, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Furthermore we would like to thank you for the kind words regarding the help of our staff. Sincerely, Stewart General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Stewart on Oct 13, 2019
Dear Guest, Thank you for taking the time to rate Piries Hotel. We wished if you could of stated the reason for the rate given as we could look into it. Kind regards, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient to Haymarket and transport and good food outlets. Staff very helpful.
Stayed 3 nights in Oct 2019
Response from Piries on Oct 8, 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Stewart General Manager

8/10 Good

Tamm, Toronto

Business traveler
Liked: Staff & service, property conditions & facilities
Fire alarms keep going off and cleaning staff were noisy
Stayed 11 nights in Sep 2019
Response from Stewart on Oct 5, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Stewart General Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Stewart on Oct 1, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager

8/10 Good

Aloma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel conveniently close to Haymarket train station. Room very small with a double bed, fortunately I was alone as it would have been cramped with 2. Other rooms I passed looked bigger. I have no real complaints to post....
Stayed 5 nights in Aug 2019
Response from Stewart on Sep 11, 2019
Dear Guest, We appreciate the time you have taken to share your feedback. It is disappointing to hear that you were not completely satisfied with the conditions of your room. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please know that these issues will be addressed to the appropriate member of our team moving forward. We do hope you allow us another opportunity to share a more positive experience with you soon. With much appreciation,

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crampt room, poor condition
Our room was crampt and in poor condition. The carpet was damp and the fixtures were old. Extortionate price for a little room. Emailed the hotel after our stay to make them aware of how poor the stay was and they didn't care.
Stayed 1 night in Sep 2019
Response from Stewart on Sep 11, 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

kenneth

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2019
Response from Stewart on Sep 8, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stewart General Manager