Ratings based on 398 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Perfect location !!!

Posted Aug 29, 2014
Pros: Location !! Staff !! Bar and Restaurant--bar open late.
Cons: Building is old, but no reason to "improve." Just be prepared for an old building in an old city !!
Location: Perfect for the Festival. Near the Royal Mile, around the corner from Old St. Paul's Scottish Episcopal Church. Near restaurant, pub, pastry !!
Perfect location !!! Wonderful helpful staff !!! Perfect for the Festival, and I'm sure it would be great any time of year.
3 out of 5
by A verified traveler from mn

Old building with tired looking rooms

Posted Aug 18, 2014
The rooms look very tired and need updating. The sheets were not nice and crisp, not even particularly white. The towels not thick and white. We had to ask for second set, which for some reason was in the wardrobe. Creaky floors. We had room toward North Bridge side, and it was very loud. There is a club close by and lots of traffic. Also no a/c, but you cannot keep the windows open at all. Toilet needed to be pumped to flush. Positives: Large room, bath tub, location superb (right by Royal Mile and train station), very friendly front desk.
4 out of 5
Recommended
for Everyone
by A verified traveler from SC

Traditional hotel in the city center

Posted Aug 16, 2014
Pros: the location in the city center
Cons: equipment and infracstructure needs renovation
The hotel is overall a good choice, most the intersting places in Edinburgh are in walking distance. The hotel is well managed, but needs some renovation (f.i.noise protection).
4 out of 5
Recommended
for Couples
by A verified traveler from Stourbridge, West Midlands

Good hotel for central Edinburgh.

Posted Aug 15, 2014
Pros: Good central location. Good buffet style restaurant.
Cons: Get air conditioning installed.
Location: Edinburgh has lots to see and do especially at Festival time in August which is when we stayed there.
Our room on the top floor was small and quite warm. Quite basic but en-suite good. Useful having a fridge for guests to use. Windows cannot be opened for safety reasons. Hotel has no air conditioning.
3 out of 5
by A verified traveler

Disappointing experience

Posted Aug 5, 2014
Pros: Location
Cons: Service
Location: Steps away from the Royal mile, every activity is at your doorstep!
Hotel was in a great location but the service was not as I expected of a 4 star hotel. We arrived in the rain and tired to find that there was nobody to help me with my luggage. Not only did I have to carry it myself but the 5th floor rooms they gave us required going down and up 6 steps in the oddest setup. We had 2 rooms, both had great views but one of the rooms had no safe and the phone was not working. I asked that it be fixed which they did but they did not provide a safe. In general they were running very short on staff with large queues forming at checkin /checkout times. I did raise my concerns to the Hotel staff.
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Central hotel ideal for Edinburgh station

Posted Jul 29, 2014
Pros: Close location to station and Royal Mile. Convenience. Staff.
Cons: House keeping needs more attention.
Location: Close location to station and Royal Mile.
We booked this hotel as a deal with the flight so very convenient. We were travelling over to the Commonwealth Games in Glasgow for two days via train - so wanted somewhere close to the station. This location was perfect. Staff very helpful. Some housekeeping issues which were largely resolved and the beds and bathroom were clean and the room spacious. Poor provision for gluten free diet so we didn't really bother with breakfast. We didn't have opportunity to sample in house pool and spa facilities. Room was hot but it was a very warm few days. No AC but be we were provided with large fan. I would stay again.
3 out of 5
by A verified traveler

Close to the castle

Posted Jul 23, 2014
Staff not very helpful we were not offered help with luggage to our rooms. I phoned reception to enquire about the missing bath robes as we were in premium rooms I also asked for a towel as I had only 1 in the room. The room was far too hot and the windows were stuck closed. I did not receive the towel or the robe. I. Was not impressed when the lifts seem to take turn to be out of order.
2 out of 5
by A verified traveler from Preston

Central hotel

Posted Jul 22, 2014
Pros: The employees could not do enough for you.
Cons: Air conditioning and sound proofing.
Location: Central to the Old Town.
The hotel employees were very pleasant and couldn't do too much. The room however, was so hot and the window wouldn't open more than a couple of inches. This made it so hard to sleep, but as the night and the clock went on, so did the noise from all the party goers in the street below. I can now see why the window was restricted. No sleep was had that night and move to the Balmoral Hotel the next day.
3 out of 5
by A verified traveler from N.Ireland

hotel closely situated to both Old and New

Posted Jul 13, 2014
Pros: convience and staff
Cons: as I stated above also most areas would be improved by redecoration and new lifts which were so old and creaky I thought they were going to brekdown
Location: as I said previously very convenient for old and new towns
imposing hotel well situated.However we were unaware we couldn't check in until 3pmwhich was an inconvenience as we arrived on an early morning flight.Similarly we had to check out ' 11am again inconvenient as our flight wasn't until 6pm.we discovered afterwards that if we had paid 20 pounds we could have checked in earlier and used the room longer we felt we should have been told this at time of booking.the hotel bedroom was comfortable and as requested no street noise .However I wasnt happy with the food served as neither the breakfast nor the lounge menus were up to a high standard
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Great location for day tours from Edinburgh

Posted Jul 9, 2014
Location: Just off the Royal Mile, Princes Gardens and 5 minute walk to both Edinburgh Castle and Holyrood Palace. Good variety of restaurants in area.
My daughter and I just got home and really enjoyed this location. Convenient to restaurants, tour meeting places and all other sights. Internet is slow, but free. The street noise is a little loud if you have the windows open.