Ratings based on 873 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Denver
Very nice hotel close to central EdinburghPosted Jun 27, 2015
Pros: Large rooms and friendly staff
Location: Close to Edinburgh Castle
Very nice and large room!!!!!!! Staff were very nice and helpful
by A verified traveler from Leeds
Oh for a decent nights sleepPosted Jun 22, 2015
Pros: Staff were friendly. Reception area was large and open. Postioned close to the main shopping and transport
Cons: Rooms to the front need Double or treble glazing
Location: Near to station, public transport and central amenities
I totally accept the fact Edinburgh is a City and as such is a noisy place for much of the day and night, Unfortunately The Carlton is on the route from a variety of late night establishments on the Royal Mile back into the City centre passed the 24 hour convenience store. On each night of our 2 night stay we were woken by police sirens, ambulances and the general noise of shouting and fighting.between 3 am and 4 am. Breakfast was a little like eating in a staff canteen
for Everyoneby A verified traveler
Outdated and needs some TLC.Posted Jun 21, 2015
Bed was hard and it was very difficult to access wifi even with the upgrade option. The property seemed to be in need of some general maintenance to include new carpet. The carpet in the hall on the third floor was literally pieced together with mismatched carpet pieces. This was not a new issue as the pieced carpet was actually frayed around the edges.
by A verified traveler from S
Great location but dated and tired rooms.Posted Jun 21, 2015
For the price we paid the room was poor. Chipped furniture and you could only open 1 window so the room was warm . Also needing to open the window due to the poor air conditioning meant you experienced the noise from the road. We booked this for our 5 th wedding anniversary , which we stated on our booking but unlike others did not get the fortune of an upgrade. Breakfast was ok with a choice of hot and cold . The location however is great. 5 min from Waverley station, 2min walk and you are on the Royal Mile. I would not book this hotel again.
for Everyoneby A verified traveler
Posted Jun 21, 2015
Great hotel with a great location right next to a train station and Edinburgh Castle.
by A verified traveler from Sacramento, CA
Great Location, Not Great HotelPosted Jun 16, 2015
Pros: The location is about perfect.
Cons: Room restoration. Staff training, retention and/or hiring.
Location: The location is midway between Edinburgh Castle and Holyrood House. All the main tourist destinations are within easy walking distance.
Perfectly located half way down the Royal Mile with a wonderful edifice. However rooms are dated. "Family Room" was just 3 twins beds together in a slightly larger studio, not with a separate bedroom. 5th Floor room was also very warm with no air conditioning even on a cold night with windows open. Staff was pleasant but either inexperienced or just not very good at their jobs based on 4 different interactions.
by A verified traveler from Grampian
central hotelPosted Jun 11, 2015
Pros: room, location, food
Cons: customer service
Location: les than 30 second walk to Royal Mile and a 3 min walk to Princes Street - exceptionally central
Central hotel, nice clean good sized rooms, attractive interior to hotel. Not handy to park and get your stuff in to hotel unless you travel by taxi. There is a entrance opposite the station where you can take a lift right up to hotel reception, I would have loved to have known this information prior to climbing dozens of steps with heavy luggage! I was a bit disappointed by some of the staff at the hotel, although they were 'polite', they were far from friendly. At no time were my partner or I informed of the facilities in the hotel or where they were located, no information was given with regards breakfast. When we went to use the spa facilities, there was no-one there to greet us and give us information or towels, we waited 8 minutes for someone to appear, handed towels and then almost dismissed, then we were just left to it. In saying that however they have a nice pool, sauna, steam room and Jacuzzi, there are robes, towels and slippers there too, however im not quite sure where they come from as we were never offered any and neither of us could figure out where to get them. The food was nice, the breakfast was buffet style, and they have a nice selection on the dinner menu. I go to Edinburgh every 6 weeks, and this was my first time at the Carlton, for a hotel that is of this calibre and price, I would have liked to have seen a bit better customer service. Unfortunately although I liked the room and location, I wont be using the Carlton again
for Everyoneby A verified traveler from Australia
Great locationPosted Jun 10, 2015
Friendly and helpful staff. Though the hotel was a little on the tired side, the room sizes were good. I would stay here again.
for Everyoneby A verified traveler from London
A very good hotel in the centre of the cityPosted Jun 7, 2015
Pros: staff were friendly and the hotel is strategically located and close proximity to all the amenities.
Cons: The bed sheets should be replaced regularly irrespective of whether it was changed the previous day.
Location: The location of the hotel is central to almost everything that is required by a visitor in the city.
An enjoyable stay at the hotel with good view of the Royal Mile and North Bridge. The breakfast at the hotel was also delicious and worth trying out.
for Everyoneby A verified traveler from Tokyo
ビジネスにも観光にも便利なホテルPosted Jun 3, 2015