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Reviews of InterContinental Edinburgh The George, an IHG Hotel

5 out of 5
InterContinental Edinburgh The George, an IHG Hotel
19-21 George Street, Edinburgh, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1008 reviews" "
Rating 8 - Good. 238 out of 1008 reviews" "
Rating 6 - Okay. 91 out of 1008 reviews" "
Rating 4 - Poor. 30 out of 1008 reviews" "
Rating 2 - Terrible. 16 out of 1008 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from JM on Mar 28, 2024
Dear Catherine,Thank you very much for choosing InterContinental The George. We are so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back at the InterContinental Edinburgh The George in the near future. Kind Regards, Greg, Front of House Manager

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location and welcoming staff. We had a comfortable stay and the room was always stocked with plenty of complementary snacks and water. The room was small but that was to be expected. The bathroom was tiny and the shower design was a bit lacking as the floor was easily flooded by the shower if not extremely careful. Overall a lovely stay for our family of four.
Stayed 2 nights in Mar 2024
Response from Greg, Front of House Manager on Mar 23, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay with us. We do hope to welcome you back at the InterContinental Edinburgh The George in the near future.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff excellent location we had a great night and the breakfast was amazing.
Stayed 1 night in Mar 2024
Response from Greg, Front of House Manager on Mar 23, 2024
Thank you so much for taking the time to leave review. We are so happy to hear that you enjoyed your stay with us. We do hope to welcome you back at the InterContinental Edinburgh The George in the near future.

10/10 Excellent

Ismer, Yonkers

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet, very helpful and friendly personel.
Stayed 4 nights in Feb 2024
Response from Greg, Front Of House Manager on Feb 24, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay with us. We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future

10/10 Excellent

KARIM, london

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel & staff.. I’ve stayed at the hotel before reason for booking again, thanks to everyone for making our stay memorable.
Stayed 3 nights in Feb 2024
Response from Greg, Front Of House Manager on Feb 24, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you had an amazing stay with us. We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future

8/10 Good

Neil

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the new town with great access to all nearby attractions. Lovely bar and restaurant.
Stayed 2 nights in Feb 2024
Response from Greg, Front Of House Manager on Feb 20, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay with us. We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future.

4/10 Poor

Jim

Stayed 1 night in Feb 2024
Response from Greg, Front of House Manager on Mar 23, 2024
I am sorry to learn your experience did not meet your expectations during your stay, if you would like to discuss this further, please contact me directly on greg.riley@ihg.com

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel. The staff are helpful and go beyond to ensure you have a wonderful experience.
Stayed 4 nights in Feb 2024
Response from Greg, Front Of House Manager on Feb 13, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay with us. We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Greg, Front of House Manager on Mar 23, 2024
Thank you for the 5/5 review!

10/10 Excellent

MIGUEL, Mosman Park

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel in a great location, will be back!
Stayed 1 night in Jan 2024
Response from Greg, Front Of House Manager on Jan 18, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay with us. We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg, Front Of House Manager on Jan 18, 2024
Thank you so much for taking the time to leave a review. We are so happy to hear that you enjoyed your stay with us.We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future.

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg, Front Of House Manager on Jan 23, 2024
Thank you for taking the time to tell us about your experience at InterContinental Edinburgh The George.We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in a perfect location. I stayed here last May and loved it so much I returned last week. The old town of Edinburgh is a short walk away, while the hotel, itself, is on the edge of the new town with many great shops, pubs and restaurants from which to choose. The staff is very friendly and management truly aims to please. You won't be disappointed with this choice and personally, I am already looking forward to my return!
Stayed 6 nights in Dec 2023
Response from Antonio on Dec 20, 2023
Dear Annette,We are delighted to welcome you back and appreciate your kind words about our beautiful hotel and perfect location. It's wonderful to hear that you enjoyed your stay so much in May that you returned last week. We take pride in our proximity to both the old town and the vibrant offerings of the new town, ensuring a diverse and enjoyable experience for our guests.Thank you for recognizing our friendly staff and the dedicated management team. We strive to create memorable stays for our guests, and we're thrilled to know we've succeeded in your case. We look forward to hosting you again and making your next visit even more special. Your loyalty and positive feedback mean a lot to us, and we can't wait to welcome you back!Best wishes,Antonio F Casariu - FO Supervisor

6/10 Okay

steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location and friendly staff. Shame the room was cold for 3hrs on arrival due to the heating not working but eventually this was rectified after asking twice.
Stayed 2 nights in Dec 2023
Response from Antonio on Dec 20, 2023
Dear SteveWe appreciate your positive comments about our great location and friendly staff. However, we sincerely apologize for the inconvenience you experienced with the heating in your room upon arrival. It's regrettable that it took a couple of requests to rectify the situation.Ensuring our guests' comfort is our top priority, and we are grateful for your understanding. Your feedback is valuable, and we will review our procedures to prevent such occurrences in the future. We hope this isolated incident does not overshadow the rest of your stay, and we're glad we could eventually address the issue.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a seamless and enjoyable experience. Your satisfaction is important to us, and we will strive to make your next stay even better.Best wishes,Antonio F Casariu - FO Supervisor

6/10 Okay

angus, Princeton

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This is not really five stars, or not by American standards. There are flights of stairs within floors, so hard for people with mobility issues. Heat didn’t work in our room, a computer problem in the end, but took a long time to sort out. Clothes hangers were broken and not checked. Room staff speak no English. TV has no premium channels, like Sky Sports, so good luck if snooker is not your fave. Staff were kind a tried, but this is not a five star experience, compared with eg Balmoral, and we paid close to $1000 per night.
Stayed 2 nights in Dec 2023
Response from Antonio on Dec 20, 2023
Dear Angus,We sincerely apologize for falling short of your expectations during your stay. We regret any inconvenience caused by the layout challenges for individuals with mobility issues and the delay in resolving the heat issue due to a computer problem. Your feedback about broken clothes hangers, language barriers with room staff, and the lack of premium TV channels is noted.We take your comments seriously and will use them to address and improve the areas mentioned. Our aim is to provide a seamless, five-star experience for all our guests, and we apologize for any disappointment you may have encountered.We appreciate your constructive feedback and hope to have the opportunity to better serve you in the future. If you decide to give us another chance, we will make every effort to exceed your expectations and restore your confidence in our hotel. Thank you for sharing your concerns with us.Best wishes,Antonio F Casariu - FO Supervisor

10/10 Excellent

Keith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel in an ideal location.
Stayed 1 night in Dec 2023
Response from Antonio on Dec 20, 2023
Dear Keith,We're thrilled to hear that you found our hotel gorgeous and enjoyed its ideal location. Providing a delightful experience for our guests is our top priority, and we're glad that you had a positive impression of your stay. If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more about your experience. Thank you for choosing our hotel, and we hope to welcome you back for another wonderful stay in the future!Best wishes,Antonio F Casariu - FO Supervisor

10/10 Excellent

Mark

Traveled with partner
A great stay!
Stayed 3 nights in Dec 2023
Response from Antonio on Dec 20, 2023
Dear Mark,We're delighted to hear that you had a great stay! Thank you for choosing our hotel, and we appreciate your positive feedback. If any specific aspects of your stay stood out or if you have any suggestions for improvement, we'd love to hear more about your experience. Our goal is to ensure our guests have a memorable and enjoyable stay, and we hope to have the pleasure of welcoming you back in the future.Best wishes,Antonio F Casariu - FO Supervisor

8/10 Good

Tom

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck in a room by the door to the stairs which started to slam early in the morning. Woke us up every day. Shame everything else was perfect.
Stayed 2 nights in Nov 2023
Response from Antonio on Dec 20, 2023
Dear Tom,We sincerely apologize for the disturbance caused by the slamming door near your room, leading to an early wake-up call. We understand the importance of a peaceful stay and regret that this aspect affected your experience. Your feedback is invaluable, and we'll address the issue promptly to prevent such inconveniences for future guests. We're pleased to hear that aside from this issue, everything else was perfect. Please give us another opportunity to host you, and we'll ensure a more serene and enjoyable stay with the utmost attention to your comfort. Thank you for bringing this to our attention, and we appreciate your understanding.Best wishes,Antonio F Casariu - FO Supervisor

10/10 Excellent

Raginae Chali

Stayed 4 nights in Nov 2023
Response from Antonio on Dec 20, 2023
Dear Chali,Thank you for the perfect rating! We're delighted that you had a 5/5 experience during your stay. If there's anything specific that stood out to you or any feedback you'd like to share, we'd love to hear more. Our goal is to consistently provide exceptional service, and we appreciate your positive endorsement. We look forward to the opportunity of hosting you again for another excellent stay!Best wishesAntonio F Casariu - FO Supervisor

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Nov 2023
Response from Antonio on Nov 23, 2023
Dear Patricia,Thank you for your positive feedback! We're thrilled to hear that everything met your expectations. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to share. We appreciate your support and look forward to welcoming you back for another great experience.Best wishes,Antonio F - FO Supervisor

10/10 Excellent

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Delicious breakfast
Stayed 2 nights in Nov 2023
Response from Antonio on Dec 20, 2023
Dear Olga,We're thrilled to hear that you had a wonderful stay and enjoyed our delicious breakfast! Your positive feedback is greatly appreciated. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. We hope to have the pleasure of welcoming you back for another delightful experience in the future. Thank you for choosing our hotel!Best wishes,Antonio F Casariu - FO Supervisor

6/10 Okay

Mark

Stayed 2 nights in Nov 2023

10/10 Excellent

lauren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was exceptional. The staff was quick to respond and help. Carlos was extremely helpful. The breakfast that was included was a nice selection.
Stayed 5 nights in Nov 2023
Response from Antonio on Nov 23, 2023
Dear Lauren,We're delighted you had an exceptional experience! Thank you for praising our responsive staff, especially Carlos, and enjoying the included breakfast selection. Your positive feedback is greatly appreciated. We look forward to providing you with more memorable stays in the future.Best wishes,Antonio F - FO Supervisor

6/10 Okay

JULIE

Liked: Cleanliness
We stayed on a Saturday night and the noise from the nightclub over the road kept us awake until 4am. The hotel is nice. But nothing special.
Stayed 1 night in Nov 2023
Response from Antonio on Nov 23, 2023
Dear Julie,We apologize for the disturbance caused by the nearby nightclub during your Saturday night stay. Your feedback is crucial, and we'll explore measures to address noise concerns. While we're glad you found the hotel nice, we regret it fell short of being exceptional for you. Please consider giving us another chance for an improved experience. Thank you for sharing your insights.Best wishes,Antonio F - FO Supervisor

10/10 Excellent

Heather

Traveled with family
Fantastic!
Stayed 5 nights in Oct 2023
Response from Antonio F Casariu on Nov 4, 2023
Dear Heather,Thank you for your kind feedback. We are glad to hear that you enjoyed your stay and we look forward to welcoming you back soon,Best wishes,Antonio F CasariuFO Supervisor

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautiful and convenient. Rooms are small even the premium ones. The lighting is very dark in the rooms. Hard to put on makeup and in our room if we opened the curtains or blinds it looks right into another apartment/room with people standing right there cooking and eating so zero privacy. Staff wonderful though. Would probably choose another place next time but stll enjoyed our week there.
Stayed 6 nights in Oct 2023
Response from Antonio on Dec 20, 2023
Dear Thomas,We're pleased to hear that you found our hotel beautiful and convenient, and we appreciate your positive comments about our staff. However, we apologize for the challenges you faced with room size, lighting, and privacy. Your feedback is valuable, and we'll certainly take it into consideration as we strive to improve our guests' experiences.In the future, we recommend exploring different room options or configurations that may better suit your preferences for size and privacy. We appreciate your understanding and are grateful that, despite these challenges, you still enjoyed your week with us.If your travels bring you back to the area, we hope you'll consider giving us another opportunity to provide an even better stay. Thank you for choosing our hotel, and we look forward to the possibility of hosting you again.Best wishes,Antonio F Casariu - FO Supervisor

8/10 Good

Yvonne

Stayed 3 nights in Oct 2023
Response from Antonio on Nov 9, 2023
Dear Yvonne,Thank you for taking the time to leave your rating. We are glad to read that you had a great stay and we hope to welcome you back soon,Best wishes,Antonio FFO Supervisor

10/10 Excellent

Brian, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel with very attentive staff. The level of hospitality service was top notch
Stayed 3 nights in Oct 2023
Response from Cristina Roza on Oct 29, 2023
Thank you so much for taking the time to leave a review, Brian! We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future.Kindest regardsCristina Roza Assistant Front Office Manager

10/10 Excellent

Alejandra

Stayed 3 nights in Oct 2023
Response from Cristina Roza on Oct 29, 2023
Thank you so much for taking the time to leave a review, Alejandra! We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future. Kindest regards Cristina Roza Assistant Front Office Manager

10/10 Excellent

Rana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in Oct 2023
Response from Cristina Roza on Oct 29, 2023
Thank you so much for taking the time to leave a review, Rana ! We are so happy to hear that you enjoyed your stay with us, We do hope we can welcome you back at the InterContinental Edinburgh The George in the near future. Kindest regards Cristina Roza Assistant Front Office Manager

6/10 Okay

Magdaline

Traveled with family
Stayed 2 nights in Oct 2023

10/10 Excellent

Frank

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The George is a lovely hotel with an attentive staff and a wonderful location. We were there for three nights and enjoyed our stay. The only thing we found wrong with our room was the shower. There were no hand bars and one needed a "helper" to get out of shower/tub. I am amazed that no one has been seriously hurt.
Stayed 3 nights in Sep 2023
Response from Antonio F Casariu on Nov 4, 2023
Dear Frank,We appreciate your feedback about The George Hotel. We're delighted that you enjoyed your stay and found our staff attentive. Your point about the safety concern with the lack of hand bars in the shower is duly noted, and we take it seriously. Rest assured, we will look into this issue promptly to ensure the safety and comfort of our guests. Thank you for bringing it to our attention. We hope to welcome you back soon.Best wishes,Antonio F CasariuFO Supervisor

10/10 Excellent

Carol

Traveled with partner
Liked: Amenities, property conditions & facilities
The very helpful staff for kind directions with their patience. quickness to remedy a problem.
Stayed 5 nights in Sep 2023
Response from Antonio on Nov 4, 2023
Dear Carol,We're pleased to hear that the staff at our establishment was exceptionally helpful, patient, and quick to address any issues during your visit. Providing excellent service and assistance is a top priority for us, and it's heartening to know that you had a positive experience with our team. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you again in the future.Best wishes,Antonio F CasariuFO Supervisor

10/10 Excellent

Angela, Vanderpool

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay everyone was very kind and helpful. Will be going back!
Stayed 6 nights in Sep 2023
Response from Antonio on Nov 4, 2023
Dear Angela,We're delighted to hear that you had a wonderful stay and appreciated the kindness and helpfulness of our team. We look forward to welcoming you back for another enjoyable visit in the future!Best wishes,Antonio F CasariuFO Supervisor

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
A very warm welcome A lovely room friendly staff without whose help I’d never have found the gym!,
Stayed 2 nights in Sep 2023
Response from Antonio on Nov 4, 2023
Dear Shona,We're thrilled you enjoyed a warm welcome, a lovely room, and friendly staff. It's great to know their assistance was valuable, and we hope you had a great time at the gym!

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Frederique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel! Old school but really nice. The staff was really kind, thoughtful and helpful!
Stayed 2 nights in Aug 2023

8/10 Good

Tom

Liked: Cleanliness, staff & service, room comfort
Wonderful Edinburgh hotel
A wonderful hotel and the front of house service was amazing. The first room we were allocated had a sewerage smell and the front of house were quick to move us to a new room. The hotel room was lovely albeit on the very small side. Breakfast was delicious and great quality food
Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Stayed 2 nights in Aug 2023

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow!
Great service, thank you Stan for your help! Frank was also a big help! Wonderful location in order to explore the City.
Stayed 1 night in Aug 2023

10/10 Excellent

Irena

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic luxurious hotel with great customer service. Only disappointment was not being able to order bar food after 9pm to go with a drink. Plus no coffee either as machine wasn’t working.
Stayed 2 nights in Aug 2023

10/10 Excellent

Thales

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Devin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2023

4/10 Poor

frederick

Stayed 1 night in Aug 2023

10/10 Excellent

marie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel! Staff very helpful. Great room and very comfortable.
Stayed 1 night in Aug 2023

10/10 Excellent

Timothy

Liked: Amenities
What made this hotel special was the staff. The hotel is charming and maintained very well. The glue holding this facility together is the first class staff. When I arrived I was not feeling well and the front desk person could see that without discussion. At the moment a bellman was not available. She grabbed my bags and escorted me to my room. I appreciated that greatly. On every occasion of exiting and entering the building, the door staff greeted me. The concierge were very good and knew the right restaurants and tours. Nathan, was exceptional in hearing my needs and recommendations. The food in the dining room was very good and the service perfect. The location of the hotel could not be any better. Close to many of the sites and to local restaurants.
Stayed 7 nights in Jul 2023

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an amazing place to stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Patti Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property in a great location. Super friendly staff, kind and welcoming. Bit of a quirky layout with getting to some of the rooms but nothing that affects your stay. Would stay again.
Stayed 5 nights in Jul 2023

2/10 Terrible

Francis

Traveled with family
Disliked: Staff & service, property conditions & facilities
We were in the noisiest room we have ever been in
Stayed 4 nights in Jul 2023