Apartment | Desk, iron/ironing board, free WiFi, bed sheets
Check availability

Reviews of The Place

4 out of 5
The Place
34-38 York Place, Edinburgh, Scotland

Reviews

8.0

Very Good

Rating 10 - Excellent. 326 out of 1001 reviews" "
Rating 8 - Good. 436 out of 1001 reviews" "
Rating 6 - Okay. 162 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful plus friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. Hotel was very clean and well looked after!
Stayed 1 night in Apr 2024

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
We thought The Place suited us perfectly. Would highly recommend it.
Stayed 5 nights in Apr 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it is a nice hotel and it is located close to bars and restaurants. The downside is that there are no elevators, but the hotel only has three floors.
Stayed 1 night in Mar 2024
Response from Anna Biddulph on Mar 25, 2024
Dear Roy,Thank you very much for reviewing your stay with us. We would love to welcome you back on your next visit to Edinburgh!Warm regards,Anna Biddulph

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bogdan on Mar 17, 2024
Dear Ana,Thank you for taking the time to leave this review. I am sorry to see that your stay was not great overall. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Best regards,

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Bogdan on Mar 17, 2024
Dear Kimberly,Thank you for taking the time to leave this review. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Bogdan on Mar 17, 2024
Dear Dylan,Thank you for taking the time to leave this review. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Raynold

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable luxury!! Location at it’s best 🏆 front desk staffs are lovely
Stayed 3 nights in Dec 2023
Response from Lewis on Jan 25, 2024
Dear Raynold, It's fantastic to hear you enjoyed your stay at The Place hotel and I thank you for leaving such a positive review. Myself and the staff are always so thrilled to hear that we are able to provide such a lovely service.Kind Regards, Lewis McGill

10/10 Excellent

Heather Violet

Stayed 1 night in Dec 2023

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, aesthetic and central for a weekend break.
Staff couldn't be friendlier on check in and check out. Room and hotel as a whole was kept to a high finish, minimal wear and tear and very clean. It felt very luxurious, nice places to sit in the evening, super comfy bed. Cant comment on food but I would recommend The Place/ stay there again
Stayed 1 night in Dec 2023

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Room comfort
Excellent Location - That's about it!
Excellent location. Standard room on top floor, in eaves. Low ceiling, claustrophobic. Check in unwelcoming. Checkout and request to leave luggage excellent, staff polite and enthusiastic. Arrived back at 10.30pm on Sat, bar staff advised bar was closed. Poor! Edinburgh accommodation is expensive and the least one would expect is enthusiastic service. Other than location and cleanliness I couldn't recommend this hotel. Definitely NVfM.
Stayed 2 nights in Dec 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay in Edinburgh
Very friendly staff on reception, the room was clean, quiet and the hotel itself is perfectly located to see all the sites of Edinburgh. The room was a bit hot but thats more of a personal preference. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Lewis on Dec 19, 2023
Dear Emma, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear you had a lovely stay with us, and would be very pleased to see you stay with us again!All the best,Lewis McGill

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were lovely, room was clean, very good value for money. (Was also lovely and warm inside couldn't tell it was December and had been snowing at all!)
Stayed 2 nights in Dec 2023
Response from Lewis on Jan 25, 2024
Good Evening Sinead, Thank you very much for such a lovely review. We're so pleased to hear you had a fantastic stay here and found all of our staff to be so accomodating. Many thanks, Lewis McGill

8/10 Good

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really small things. So the mattress was a bit uncomfortable/soft and the room was really hot at night. But the staff were very helpful and polite and friendly. And the hotel was very clean. Overall a great stay.
Stayed 3 nights in Dec 2023
Response from Lewis on Dec 15, 2023
Dear Abigail, We're very happy to hear you found the hotel to be clean and our staff to be really lovely - our fantastic service is something we pride ourselves on! Thank you for taking the time to leave such a nice review. Kind Regards, Lewis McGill, The Place Hotel

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d stay again!
The room was quiet and quite large, the bed super comfortable, and the staff professional, helpful and friendly. The hotel was conveniently located and the breakfast was wonderful!
Stayed 3 nights in Dec 2023
Response from Lewis on Dec 15, 2023
Dear Jennifer, We're very happy to hear you had such a lovely stay at our wonderful hotel, and received such nice service from our staff as well! We kindly welcome you to return whenever you find yourself in Edinburgh again. Kindest Regards, Lewis McGill, The Place Hotel

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

doris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent. I took the tram from Edinburgh airport to the hotel took only 30 minutes and the tram stop just 3 minutes away from the Place.
Stayed 1 night in Dec 2023
Response from Lewis on Dec 15, 2023
Dear Doris,We're happy to hear you enjoyed our very central location! Kind Regards, Lewis McGill, The Place Hotel

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is excellent specially if you are a solo traveller. Staff are very friendly. Not advisable for people with mobility problem or if you have a carriage for your baby, as you need to use the stairs going down to your room. Other than that, everything is great!
Stayed 1 night in Nov 2023
Response from Lewis on Dec 5, 2023
Dear George,I'm pleased to hear you had such a fantastic stay with us and found the staff to be so friendly, as our service is something we pride ourselves on!Kind Regards,Lewis McGillThe Place Hotel

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, clean and tidy. Bed was very comfortable.Reception and dining room staff were exceptionally good. Breakfast was great with plenty of choices. I would highly rate this hotel.
Stayed 1 night in Nov 2023
Response from Lewis on Dec 15, 2023
Dear James,Thank you for taking the time to write us such a lovely review! We're really pleased to hear you had such a pleasant stay. Kind Regards,Lewis McGill, The Place Hotel

10/10 Excellent

Peter

Stayed 1 night in Nov 2023

8/10 Good

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and helpful staff, clean rooms, easy access to the city
Stayed 2 nights in Nov 2023
Response from Bogdan on Nov 13, 2023
Dear Daniel,Thank you very much for taking the time to leave this review. I am happy to hear that you have enjoyed your stay with us.Kindest regards,Bogdan

4/10 Poor

Emma

Stayed 2 nights in Oct 2023
Response from Bogdan on Nov 9, 2023
Dear Emma,Thank you for taking the time to leave this review. Could you please let us know what was wrong during your stay?Kind regards,Bogdan

10/10 Excellent

Khal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from Bogdan on Oct 25, 2023
Dear Khal,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, rooms, and staff!
Wonderful stay for our first journey to Edinburgh! The room was so large! The bed was comfortable, bathroom, coffee, everything just wonderful. The front desk staff were all personable, helpful and friendly - extra kudos to the bartender who was so nice, funny and helpful with some whisky recommendations. Breakfast was very good - altho I do wish that perhaps there was an option for just the continental spread (I'm not that hungry in the morning, but paying £15 would be too much for just a few bites). Thank you all again!
Stayed 8 nights in Oct 2023
Response from Bogdan on Oct 13, 2023
Dear Patti,Thank you for taking the time to leave this review. I am delighted to hear that you had a wonderful stay with us and that you appreciated our friendly staff, our breakfast, and our rooms. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

8/10 Good

Claude

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy our stay overall
Good location being close to downtown. The staff are very helpful and friendly. Adam at front desk carried our luggages for us to our room as there is no elevator.
Stayed 2 nights in Oct 2023
Response from Jennifer on Oct 12, 2023
Dear Claude,Thank you taking the time to leave such a wonderful review! We are so happy our staff have met and exceeded your standards.We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Kind regards

10/10 Excellent

Carla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely stay at the place. Service was amazing. Only slight issue is they have no lift so if you are on the top floor like I was there are quite a few steps. The team did offer to carry my bags tho so still highly recommend this place
Stayed 1 night in Oct 2023
Response from Anna Biddulph on Oct 11, 2023
Dear Carla,I am very pleased to hear such kind remarks following your stay.Our team is always here to take care of you on your next stay.Kind regards,Anna BiddulphThe Place hotel

10/10 Excellent

Susan

Stayed 1 night in Sep 2023
Response from Jennifer on Oct 11, 2023
Dear Susan,Thank you for taking the time to leave such a wonderful review!We hope to see you soon.Kind regards

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Not the place to be
The Place was not the place to be. Our beds were extremely uncomfortable, reminds me of a hospital cot. On our arrival, the receptionist wasn't pleasent and came off rather stand-offish. The hotel wifi wasnt working and we went to reception and waited for someone to show, they ended up giving us the password for their secure wifi. Also, we were informed they had laundry services on-site, but upon checking in, the receptionist stated they didnt do that and gave options on where to take items. When asked where it was from hotel, receptionist grunted and gave us the information.
Stayed 3 nights in Oct 2023
Response from Anna Biddulph on Oct 10, 2023
Dear guest,Thank you for reviewing your recent stay. After reading your feedback, I can only apologize for the experience you have had. Our sole intention is to make you feel most welcome and accommodated from the time you arrive to the time you leave, and I feel a responsibility when this is expectation is not met. We do not offer on-site laundry facilities, however this is something we are very clear about upon request and will suggest alternative options. I will be working closely with our team to make sure this experience does not occur again, and thank you for giving us the chance to improve with your review.With kindest regards,Anna Biddulph

10/10 Excellent

Desislava

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really enjoyable experience staying at The Place. The room had great facilities, lovely big windows with blackout shutters, very clean. The bed was very comfortable, great pillows too! Our request for splitting the beds was also accommodated for so we were very pleased with that. The staff was very friendly and helpful, would 10/10 recommend the hotel, would definitely stay here again when I visit Edinburgh next time.
Stayed 1 night in Oct 2023
Response from Bogdan on Oct 9, 2023
Dear Desislava,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us and that you enjoyed our spacious and comfortable room and that you appreciated our friendly staff. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff with an absolutely fantastic location too far away from anything. Would highly recommend!
Response from Bogdan on Oct 9, 2023
Dear Muhammad,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us and that you appreciated our friendly staff and our central location. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Robyn

Stayed 2 nights in Oct 2023
Response from Bogdan on Oct 9, 2023
Dear Robyn,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Jared

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly pleasant and helpful
Stayed 2 nights in Oct 2023
Response from Anna Biddulph on Oct 7, 2023
Dear Jared,It is with great pleasure that I read your remarks following your stay with us.Our staff is motivated by your praise and aims to improve on a daily basis in order to ensure you feel taken care of in the best possible way.With Kind regards,Anna BiddulphThe Place Hotel

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at The Place. We had read reviews about there not being a lift in the hotel, however, we are seniors and had no difficulty navigating the stairs. Additionally, we had a basement room which was well appointed and comfortable. Our stay was a welcome surprise based on reviews we had read. We enjoyed the central location and would recommend this property to others. Thanks to the lovely front desk staff who made us feel very welcome when we arrived earlier than expected!
Stayed 1 night in Sep 2023
Response from Anna Biddulph on Oct 7, 2023
Dear Lisa,Please allow me to thank you for taking the time to leave such a kind review following your stay with us.I am enthused to hear you enjoyed our well kept facilities and the care of our staff who's priority is to ensure your complete satisfaction. It would be a pleasure for us to welcome you back to your home in Edinburgh on your next visit to the city.With warm regards,Anna BiddulphThe Place Hotel

8/10 Good

inderjit

Liked: Cleanliness, staff & service
Great location, excellent staff. Only down side we to was really small and bed was very uncomfortable.
Stayed 1 night in Sep 2023
Response from Jennifer on Oct 3, 2023
Dear Inderjit,Thank for taking the time to leave such a wonderful review. We are so happy you enjoyed our excellent city centre location and our wonderful service from staff!Thank you for making us aware of the issue with the bed, we will look into this issue immediately and resolve this issue.Thank you again and we hope to see you soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Ideally situated for the centre of Edinburgh and train station. Hotel room was spacious and had all the amenities. Our room didn't have air-con so would be mindful of that when it is warm.
Stayed 1 night in Sep 2023
Response from Anna Biddulph on Sep 29, 2023
ear David,Allow me to thank you for taking time to leave such a kind review of your stay with us.We are very happy to hear you enjoyed our facilities and everything was up to your standard.With kindest regards,Anna BiddulphThe Place Hotel

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Place
We enjoyed out stay at The Place. We were able to change rooms since there is no elevator and our rooms were on the 3rd floor. They put us in a flat in the lower area. I did not read anywhere that there was no elevator and we were traveling with a 90 year old friend. The staff was very gracious and helpful. The food was delicious.
Stayed 1 night in Sep 2023
Response from Bogdan on Sep 27, 2023
Dear Doris,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us and that you appreciated our friendly staff and our food. Happy to hear that our staff was quick to solve the high floor room issue. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

8/10 Good

Audrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old, elegant property, beautifully decorated and maintained. Only problem for us was that we were on the second floor, having to negotiate 50 steps to get to our room, no lifts! Room was huge and worth the trek though…. we would certainly stay there again. Staff very pleasant and helpful too!
Stayed 4 nights in Sep 2023
Response from Anna on Sep 18, 2023
Dear Audrey,Allow me to thank you for leaving such a kind review of your stay with us.I am enthused to hear you enjoyed the lovely building and the room.We would be very pleased to welcome you back on your next trip to the city.Kindest regards,Anna BiddulphThe Place Hotel

8/10 Good

Wendell John

Stayed 1 night in Sep 2023
Response from Bogdan on Sep 27, 2023
Dear John, Thank you so much for sharing your feedback about your stay, we really appreciate it. We hope we can welcome you back into the hotel in the not-too-distant future.Warm regards,

10/10 Excellent

Nicole

Stayed 1 night in Sep 2023
Response from Bogdan on Sep 27, 2023
Dear Nicole,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Angela

Stayed 2 nights in Aug 2023
Response from Bogdan on Sep 2, 2023
Dear Angela, Thank you so much for sharing your feedback about your stay, we really appreciate it. I am happy to see that you had a lovely stay with us. We hope we can welcome you back into the hotel in the not-too-distant future.Warm regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few affordable hotels that had a room available in August. Close to tram and bus stops (handy for the airport), good cafes on neighboring streets. No AC but they have fans available at the desk.
Stayed 3 nights in Aug 2023
Response from Bogdan on Sep 5, 2023
Dear Elizabeth,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us. and that you appreciated our central location. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,

10/10 Excellent

Maureen

Stayed 2 nights in Aug 2023
Response from Jennifer on Aug 27, 2023
Dear Maureen,Thank you for taking the time to leave such a wonderful review! We are so glad you enjoyed your stay here with us at The Place Hotel!Kind regards

8/10 Good

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish with character
Very clean and stylish with great, if rather small breakfast. Great location. Parking in a big lot nearby. My room was on the front but super quiet.
Stayed 1 night in Aug 2023
Response from Anna Biddulph on Aug 26, 2023
Dear Daniel,I sincerely appreciate you taking the time to review your stay with us. We are enthused to hear you were happy with the services provided and would be happy to welcome you back at any time.Kindest regards,Anna BiddulphThe Place Hotel

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel Great Location
Excellent hotel with pleasant engaging staff. The room was everything I had hoped for, clean, spacious and very comfortable. There were some small criticisms, the bath surround was not of a good standard and looked tatty and ill fitting as did the water stains on both bedroom and bathroom ceilings. That said it in no way negatively affected our stay indeed the hotel enhanced a lovely weekend. Food was good and plentiful and the breakfast was fabulous.
Stayed 2 nights in Aug 2023
Response from Anna Biddulph on Aug 26, 2023
Dear Elizabeth,Allow me to thank you for taking the time to review your so pleasant stay with us. We have taken note of your comments and will improve these minor details. We would be more than happy to welcome you again in the near future.Kindest regards,Anna BiddulphThe Place Hotel

8/10 Good

Margaret

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2023
Response from Jennifer on Aug 27, 2023
Dear Margaret,Thank you for taking the time to leave such a great review. We are glad you enjoyed your stay here with us at The Place Hotel! Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Bogdan on Aug 16, 2023
Dear Peter,Thank you for taking the time to leave this review. I am delighted to hear that you had a pleasant stay with us. We greatly appreciate your feedback and look forward to having you stay with us again on your next visit to Edinburgh.Best regards,