Ratings based on 218 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston TX

Very good hotel over all. food at the resturant is

Posted Aug 10, 2014
Checking in was quick, hotel staff and the ambiance was great.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

It's what you expect for the price

Posted Aug 3, 2014
Pros: Location and the Caley bar is nice
Cons: The breakfast was very busy and disjointed seating and service
Location: We went to a couple of bars in William street an off the beaten track side road, well worth a visit
The hotel is very nice, it's location is great, short walk from Waverley station. We were given a room on 2nd floor and was disappointed it faced out the back of the Hotel, no view whatsoever, I guess I could have asked for a castle view but in truth was not that bothered it was very quiet and well appointed, a very comfy bed. Nice coffee machine too.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel in wonderful part of town.

Posted Jul 31, 2014
Pros: Great part of town, beautiful, clean, friendly staff
Location: Restaurants, shopping and attractions were nearby.
Beautiful hotel with the castle in view. Furnishings and lounge were awesome. All staff was so helpful, especially the conceirge. Went on a tour through the hotel it was great.
2 out of 5
by A verified traveler from Wales

Not a 5 star hotel

Posted Jul 30, 2014
Pros: Sunday Jazz lunch The look and feel of Peacock Alley
Cons: Service in both bars, attitude of sone staff, replace worn furniture
Location: visit the castle, shopping, bars and clubs, use the tram from and to the airport, hop on and hop off buses, ferris wheel, theatre, gardens
Room looked tired, no evening turndown service, chairs had seen better days. Chair too low to use to see into mirror to dry hair, even using the 4 pillows to make it higher did not work. Mirror old and difficult to see into. Caley bar service appalling, as was the fact that the bar end nearest the street door was full of used glasses for over 2hrs (we timed it). Very slow service and ended up with a burger that was raw in the middle - no apologies for this offered. Peacock Alley was lovely, however again service was very slow - our waiter went off after giving us the menues and spent the next 1/2hr helping to make drinks. We eventually caught the eye of the waiter in another section of the room who apologised and served us. Edinburgh hospitality was such that 2 nights running we arrived back late - 2nd night (a Friday) we were stopped outside the hotel and asked to show hotel room key (it was dark and he did not identify himself to us as being part of the hotel staff) - do they have problems here? Sunday Jazz lunch was fantastic and I would recommend this, although I could not recommend staying here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

The Spectacular Hotel at the end of Princes Street

Posted Jul 30, 2014
Luxury hotel where excellent service is a given. Bedrooms beautifully furnished. Everything has been thought of. You step into another world. Afternoon Tea in the Peacock suite will never forgotten. Totally superb.
5 out of 5
Recommended
for Everyone
by A verified traveler from fife

Great night stay

Posted Jul 28, 2014
Hubby and I were impressed from the moment we arrived all the staff were very helpful and welcoming. Nothing seemed too much,not that we asked for a lot. We will stay again soon and look forward to it
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Great in every way!

Posted Jul 21, 2014
Spent 2 nights here, fantastic friendly yet very professional staff, lovely room even though quite small. Ate in The Pompadour restaurant on the first night. First class food, ambiance and staff. Will be returning soon..
4 out of 5
Recommended
for Everyone
by A verified traveler from Prestatyn

Near the shops and castle

Posted Jul 19, 2014
Pros: The hotel is ideal place to go for luxury and to spoiled yourself.
Cons: The other thing is that missing is a bit more entertainment.
Location: On the main street with shops and 5 minutes from the train station.
Just outside the hotel it has a good view of the castle which can be a good choice to get a window view in the room. Close to the shops which is great and it is on the main street but there is another hotel with a similar name. Remember the full name of hotel otherwise the taxi driver might sent you to another hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel choice at end of Princes St.

Posted Jul 15, 2014
Cons: The shower screen on the bath would not stay in place and needed to be held in place with towel. Water everywhere after shower.
Overall we were pleased with this hotel. The staff were all polite and efficient. Room was typical of Waldorf Astoria establishments.
5 out of 5
Recommended
for Everyone
by Martha from York

Lovely central hotel

Posted Jun 29, 2014
Pros: Nice room in general, good central location, nice in house brasserie and room service
Cons: The shower in our bathroom was lovely but I would have liked a bath as well.
Lovely hotel with good facilities, friendly staff and some nice rooms.