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Reviews of Best Western Plus South Edmonton Inn & Suites

2.5 out of 5
Best Western Plus South Edmonton Inn & Suites
1204 101 Street, Edmonton, AB

Reviews

8.0

Very Good

Rating 10 - Excellent. 438 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 75 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and slide for the kids is great
Stayed 1 night in Apr 2024
Response from Peter on Apr 24, 2024
Hi BrittanyThank you for the great reviewSincerely,Peter SmithGeneral Manager

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic
Stayed 1 night in Apr 2024
Response from Peter on Apr 22, 2024
Hi Keith,Thank you for the Awesome review!Sincerely,Peter SmithGeneral Manager

6/10 Okay

Darren

Traveled with partner
Disliked: Property conditions & facilities
Quite rundown
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 22, 2024
Hello Darren,Thank you for choosing us . Sorry for any inconvenience hope to see you again .Stay Safe

8/10 Good

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 2 nights in Apr 2024
Response from Peter on Apr 23, 2024
Hi RajendraThank you for the great reviewSincerely,Peter SmithGeneral Manager

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Peter on Apr 23, 2024
Hi Scott,Thank you for the great reviewSincerely,Peter SmithGeneral Manager

8/10 Good

Tania

Liked: Staff & service, property conditions & facilities
Large room, comfy beds. Helpful staff
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 22, 2024
Hello Darren,Thank you for choosing us . Glad to hear that you enjoyed you stay hope to see you again .Stay Safe

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room
Stayed 1 night in Apr 2024
Response from Peter on Apr 20, 2024
Hi Jason,Thank you for the Awesome Review.Sincerely,Peter SmithGeneral Manager

8/10 Good

Kyle

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Peter on Apr 17, 2024
Hi Kyle,Thank you for the great Review.Peter SmithGeneral Manager

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There needs to be better operating vending machines. That or have the amenities available for purchase from the front desk
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 15, 2024
Hello Daniel,Thank you for choosing us apologize for the inconvenience . hope to see you again in future.Stay Safe

10/10 Excellent

Trevor

Stayed 2 nights in Apr 2024
Response from Peter on Apr 16, 2024
Hi TrevorThank you for the great review!Peter SmithGeneral Manager

10/10 Excellent

Cairo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Good clean rooms and a great breakfast.
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 15, 2024
Hello Cairo,Thank you for staying with us glad to hear that you enjoyed your stay . hope to see you again soon .Stay safe

8/10 Good

Jonas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled like stale cigarette smoke
Stayed 1 night in Apr 2024
Response from Peter on Apr 16, 2024
Hi JonasThank you for the great review!Peter SmithGeneral Manager

8/10 Good

Annegret

Traveled with partner
Liked: Cleanliness
We were disappointed that the pool facilities were not operational
Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 15, 2024
Hello Annegret,Thank you for staying with us apologize for the pool . hope to see you again soon .Stay safe

4/10 Poor

Monique

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front desk Team on Apr 10, 2024
Hello Monique,Thank you for choosing us for your stay, we appreciate it. Any additional information regarding what went wrong would have helped us taking steps to make the service better.We will hope to see you again in future & apologies for any inconvenience.Regards,Jay MistryGuest Services

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate economy hotel.
Stayed 2 nights in Apr 2024
Response from front desk supervisor on Apr 9, 2024
Hello Terrence,Thank you for choosing us . Glad to hear that you enjoyed your stay hope to see you again in future .Thank you

6/10 Okay

Tracy

Stayed 1 night in Apr 2024
Response from front desk supervisor on Apr 8, 2024
Hello Tracy,Thank you for choosing us Sorry for any inconvenience. Hope to see you again soon in future .Stay Safe

8/10 Good

Shaylene

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Peter on Apr 6, 2024
Hello Shaylene,Thank you for the Great review. We look forward to seeing you againSincerely,Peter SmithGeneral Manager

8/10 Good

Yaghoub

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my two nights stay at Best Western. Close to amenities, friendly staffs and a free hot breakfast Monday to Friday is included.
Stayed 2 nights in Apr 2024
Response from Peter on Apr 6, 2024
Hi Yaghoub,Thank you for the Great review. We look forward to seeing you againSincerely,Peter SmithGeneral Manager

6/10 Okay

Kunal

Traveled with family and small children
Liked: Cleanliness, staff & service
Staff was god, breakfast was fine but the bathtubs and shower was useless. Shower throws water outside the tub and curtain was of cotton fabric which does not restrain water. Rest experience was good.
Stayed 3 nights in Apr 2024
Response from Peter on Apr 5, 2024
Hi Kunal,Thank you for the review

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Peter on Apr 5, 2024
Hi Joanne,Thank you for the review. I am sorry that we did not exceed your expectations.Peter SmithGeneral Manager

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here because our kids were in a hockey tournament. The hotel was so accommodating. They opened the common room for the kids and parents to hang out in the evening. They also served breakfast early to accommodate our early morning games!
Stayed 4 nights in Mar 2024
Response from Peter on Apr 2, 2024
Hi Tracy,Thank you for the great review! We look forward to seeing you again.Peter SmithGeneral Manager

10/10 Excellent

Richard

Business traveler
Little tight for parking
Stayed 1 night in Mar 2024
Response from Peter on Apr 2, 2024
Hi RichardThank you for the great review! We look forward to seeing you again.Peter SmithGeneral Manager

8/10 Good

Earl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good except pool had been closed for month plus with nothing on Expedia site when we booked
Stayed 2 nights in Mar 2024
Response from front desk supervisor on Apr 1, 2024
Hello Earl,Thank you for staying with us . Sorry about the inconvenience for the pool hope to see you again soon .Stay Safe.

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was super comfy, good stay over all
Stayed 1 night in Mar 2024
Response from Peter on Mar 27, 2024
Hi Lyndsay,Thank you for the awesome review. We look forward to seeing you again.Sincerely,Peter SmithGeneral Manager

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Peter on Mar 27, 2024
Hi Andrew I am sad to see this review. Did you report any issues to our Team at the Front Desk as your review provides no specific details that lead to this rating.Sincerely,Peter SmithGeneral Manager

6/10 Okay

Kagney

Stayed 1 night in Mar 2024
Response from Front desk Team on Mar 27, 2024
Hello Kagney,Thank you for staying with us . I apologize for any inconvenience hope to see you again in future.Stay Safe,Thank you

10/10 Excellent

Victoria-lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice! The staff was so nice and the breakfast was sooo good too! Will stay there again in the future
Stayed 2 nights in Mar 2024
Response from Peter on Mar 25, 2024
Hi Victoria-LeeThank you for the Awesome Review.We look forward to seeing you again soon.Peter SmithGeneral Manager

6/10 Okay

Leon

Liked: Staff & service, property conditions & facilities
I liked the rooms but wasnt happy the pool was under renovations
Stayed 5 nights in Mar 2024
Response from Peter on Mar 24, 2024
Hi Leon,Thank you for the review. We hope to see you again soon.

6/10 Okay

Daniel Fai Kit

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean but it is a bit outdated
Stayed 3 nights in Mar 2024
Response from Peter on Mar 24, 2024
Hello Daniel,Thank you for the review. As you saw on your stay we have begun a total property renovation beginning with our pool. We look forward to hosting you again soon.Peter Smith,General Manager

2/10 Terrible

Nicholas, Fort McMurray

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They gave us a room clearly designed for handicapped people. The shower was so low, I couldn’t shower properly, no place to put the soap when showering. Very uncomfortable. The room is suited for handicapped individuals, it would make it easy for them
Stayed 1 night in Mar 2024
Response from Peter on Mar 23, 2024
Hi Nicholas,I see that YOU booked this room, and we did not assign it to you. May I suggest that you pay closer attention to the room type being booked? That may help you in your future booking decisions.Regards,Peter SmithGeneral Manager

10/10 Excellent

starsky

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast, and staff was excellent in answering my questions I would definitely stay there agai ln
Stayed 2 nights in Mar 2024
Response from Peter on Mar 22, 2024
Hi Starsky,Thank you for the Awesome review.Peter SmithGeneral Manager

10/10 Excellent

Andrew

Traveled with partner
Liked: Property conditions & facilities
Very nice & quiet
Stayed 1 night in Mar 2024
Response from Peter on Mar 18, 2024
Hi Andrew,Thank you for the Awesome Review.Sincerely,Peter SmithGeneral Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flew down for medical. Was not too far from airport and very close to clinic. Convenient and great hotel.
Stayed 1 night in Mar 2024
Response from Peter on Mar 15, 2024
Hi Nicole,Thank you for the Awesome ReviewPeter SmithGeneral Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Friendly staff. Clean.
Stayed 1 night in Mar 2024
Response from Peter on Mar 14, 2024
Hi Josh,Thank you for the Awesome Review!Peter SmithGeneral Manager

10/10 Excellent

Tammy

Stayed 1 night in Mar 2024
Response from front desk supervisor on Apr 3, 2024
Hello Tammy,Thank you for choosing us .glad to hear that you enjoy your stay . hope to see you again in future.Stay Safe

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice stay. Room was clean and comfortable.
Stayed 2 nights in Mar 2024
Response from Peter on Mar 12, 2024
Hi Alexander,Thank you for the awesome review!

8/10 Good

Camilla

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is fine. Breakfast are great! Customer service are not as friendly , I called 3x , hang up twice , from inside room, called front desk , just keep ringing for a long time until you call from their outside phone number for my concern. Overall the hotel is clean.
Stayed 1 night in Mar 2024
Response from Peter on Mar 11, 2024
Hi Camilla,Thank you for the great Review. I will be using this information as a coaching tool to ensure it does not happen again.We look forward to seeing you again!Peter SmithGeneral Manager

2/10 Terrible

Carlyn

Stayed 2 nights in Mar 2024
Response from Peter on Mar 29, 2024
Hi Carlyn,Can you please share some information about your stay, and what lead to this review?

8/10 Good

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff was good and the rooms were clean. The shower pressure was low. The carpet and decor is tired and could use an update but it’s clean.
Stayed 3 nights in Feb 2024
Response from Peter on Mar 1, 2024
Hi Janice,Thank you for the great reviewPeter Smith,General Manager

10/10 Excellent

Vijay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swimming pool was not open for public use, my kids were looking forward to it. It would be awesome if that information is available during the time of booking.
Stayed 2 nights in Feb 2024
Response from Peter on Feb 27, 2024
Hi Vijay,Thank you for the Awesome Review.Peter Smith,General Manager

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and we had a big snow storm and they were out bright and early cleaning the walks and parking lot.
Stayed 1 night in Feb 2024
Response from Peter on Feb 27, 2024
Hi Elaine,Thank you for the Awesome review.Peter Smith,General Manager

10/10 Excellent

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Peter on Feb 27, 2024
Hi Mai,Thank you for the Awesome review.Peter Smith,General Manager

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Peter on Feb 25, 2024
Hi Curtis,Thank you for the Awesome Review

2/10 Terrible

Carolyn

Stayed 3 nights in Feb 2024
Response from Peter on Mar 21, 2024
Hi Carolyn,I am sorry to hear that your stay was not up to your expectations. Are you able to share with me some specifics that lead you to this rating?Peter SmithGeneral Manager

8/10 Good

Rhonda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, clean, quite very friendly and helpful staff. Close to restaurants, shopping and easy access to main highway
Stayed 2 nights in Feb 2024
Response from Peter on Feb 20, 2024
Hi Rhonda,Thank you for the great ReviewPeter SmithGeneral Manager

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from Peter on Feb 19, 2024
Hello RyanThank you for the Awesome Review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful
Stayed 2 nights in Feb 2024
Response from Peter on Feb 23, 2024
Hi Jan,Thank you for the Awesome Review.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet - the breakfast was exceptional. Will certainly stay in Best Western Plus hotels again.
Stayed 2 nights in Feb 2024
Response from Peter on Feb 19, 2024
Hello Richard,Thank you for the Awesome Review

8/10 Good

Remonia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The building is an older one but things were clean. We especially enjoyed the hot tub in the room. The breakfast offered was also good.
Stayed 1 night in Feb 2024
Response from Peter on Feb 16, 2024
Hi Remonia,Thank you for the Awesome Review

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Dec 2023
Response from Peter on Feb 15, 2024
Hi Mark,Thank you for the Awesome Review