Ratings based on 772 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
87% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Jacob

FIND A DIFFERENT PLACE

Posted Apr 16, 2014
Pros: Downtown Location. The Valet when I was leaving was the most pleasant person to deal with and probably the only one that actually looked happy.
Cons: Front desk staff to be more pleasing and inviting.When I asked for clarification on something she looked annoyed as if I was wasting her time.
This was my first time staying at this hotel and I was not impressed. I'm a very easy going person and I don't require much to be pleased, but the overall quality of this place was inadequate. My mobile phone was dead and I made a short 5 minute call to a local friend and when I checked out I was in disbelief to learn they charged me $12 for that call. It's 2014 and this landline call probably cost them 25 cents - what a crooked and sneaky way for The Chateau Lacombe to make $10 from me. Their poor service was also evident in their in house restaurant, I sat down and waited 15 min for a menu and then it took another 50 min after ordering to finally get my food. There was only about 6-8 other tables with people and they all too were having problems - you'd think if I were to spend $27 for an eggs benedict the service and food would be exceptional. The hotel has aged and needs some updating...it seems they have done some renos, their front desk and lobby are nice, but you still get the feeling the place is past its prime and the renos that were done were only cosmetic and cheaply done.
3 out of 5
Recommended
for Everyone
by A verified traveler

Decent Hotel at a reasonable price

Posted Apr 15, 2014
There was nothing that really stood out as being overly positive or negative about it. The rooms where decently clean but dated. The toilets had a hard time flushing even a single piece of TP, but a second flush took care of it. The parkade is tiny and hard to navigate with a truck, which is often the case. The hotel staff where a little confused on my check out because their computer said I hadn't checked into one of my rooms, even though I had received an invoice that night in the room, and they gave us a room key. Everyone was friendly, as I'd hope. All and all it was OK, nothing spectacular but nothing bad to talk about either.
2 out of 5
by A verified traveler

Too expensive for what we got!

Posted Apr 14, 2014
We had a tiny little room with a very old and outdated bathroom. The doorknob to the bathroom was falling off and the door was very hard to close. It was somewhat clean..... Some crumbs on the floor. Overall not impressed!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable Hotel Downtown Edmonton

Posted Apr 13, 2014
Cons: The room I stayed in needs two sitting chairs by the table. It was awkward to use the table area for business needs.
Relaxed experience in downtown Edmonton. Reasonable rates, but be sure to book directly with the Chateau Lacombe as you will miss out on the low cost breakfast if you don't. Parking also costs extra 15.00 per night.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok.

Posted Apr 13, 2014
Hotel was great. not the best location though. I parked a block away, the hotel is situated in a weird spot, when you walk across the street, the street winds downward in an S shape. kind of awkward. being downtown, there are some sketchy people lurking around. There is a club right by where I parked, lots of young people walking around in the evening.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location but old and in need of renos

Posted Apr 10, 2014
The location is perfect. Downtown Edmonton and right beside the river. But the hotel itself is old and dated. Breakfast isn't free but it is a nice buffet
2 out of 5
by A verified traveler

Panhandlers and street people in lobby; this Hotel

Posted Apr 8, 2014
Pros: 0
Cons: security; also had someone enter our locked room at 2:0 in the morning!
Location: easy access to LRT
No longer the equal of the Hotel Macdonald; it is sad to see a grand old hotel like this being this run down.
2 out of 5
by A verified traveler

Nothing but good service

Posted Apr 6, 2014
I have to say that the service and positive attitude of the staff was outstanding, really nice people! Other than that, nothing good to say. This hotel needs a really urgent makeover, it is outdated; the heater makes loud noises all night long and you can hear every single movement occurring out of the room (the elevator, people talking, walking by...) I did not sleep at all!!!
3 out of 5
Recommended
for Everyone
by Laura from Fort Saskatchewan, AB

Decent except for the detailing

Posted Apr 6, 2014
My only problem was that the room was not properly cleaned. There was an empty condom wrapper underneath the bed and the shower had hair in it. It was very quiet and well kept other than that. The staff was incredibly friendly and accommodating and I loved them.
3 out of 5
by MahaRaj

Showing its age.

Posted Apr 4, 2014
Pros: Views of the river valley. Convenient location. Price was right.
Cons: More attention to detail. Renovate the rooms, especially the bathrooms. Make sure the light fixtures work. Make sure the remote/TVs work.
Location: Walk the rivervalley; Madison's for breakfast on Jasper; Tavern 1903 for a drink.
The hotel is conveniently located in downtown Edmonton. Check in was quick. The room (a junior suite) was large. The room was definitely showing its age, especially the bathroom. A number of lights/lamps did not turn on. The coffee table and other wooden furniture were likely older than myself and looked it. One of the TVs couldn't be operated (perhaps a faulty remote). Most aggravating was the fact that the room was close to the ice machine which was incredibly loud; I have no idea why someone was making extensive use of the ice machine at 2AM. All in all, the hotel reminded me of a new or shiny bridle on a nag.