Honeymoon Suite, 1 King Bed, Jetted Tub | Desk, soundproofing, free WiFi, bed sheets
Check availability

Reviews of Chateau Motel

2 out of 5
Chateau Motel
1414 Calgary Trail SW, Edmonton, AB

Reviews

6.8
Rating 10 - Excellent. 112 out of 480 reviews" "
Rating 8 - Good. 137 out of 480 reviews" "
Rating 6 - Okay. 107 out of 480 reviews" "
Rating 4 - Poor. 56 out of 480 reviews" "
Rating 2 - Terrible. 68 out of 480 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Disliked: Amenities, property conditions & facilities
Old motel, small room, small TV, bathtub was scratched and look really old (1970’s). No place to eat within walking distance. I will not return.
Stayed 1 night in Apr 2024

2/10 Terrible

Gerald

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Dave

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty property , floor in room collapsing under rug, broken light switch , noisy and vagrant people all hours of the night
Stayed 1 night in Mar 2024

10/10 Excellent

Annet

Stayed 2 nights in Mar 2024

6/10 Okay

Ayushi

Disliked: Cleanliness
There was bad smell in the room
Stayed 3 nights in Mar 2024

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is a dive hotel at its finest!! We booked 2 rooms! The rooms smell like alcohol. The thermostats were broke in both rooms, we were hot ALL night due to not being able to turn the heat down. AND the windows are broken, so we could not open them. Tvs do not work in either room. There was no cutlery or dishes in one room and no cups in the other. I will say, the tub was decent enough to have a relaxing soak.
Stayed 1 night in Mar 2024

6/10 Okay

Reggie

Liked: Staff & service
Stayed 2 nights in Mar 2024

4/10 Poor

Bradley

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was very rude; they never told us about an additional price for our cat even though they seen him. Lots of repairs should be made.
Stayed 5 nights in Mar 2024

8/10 Good

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the solo traveler on a budget. Older hotel, you get what should be expected.
Stayed 1 night in Mar 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Was clean, beds were good, and kitchenette was useful.
Stayed 2 nights in Mar 2024

2/10 Terrible

Hee Jun, newbury park

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken window at -18°C winter
Stayed 1 night in Mar 2024

4/10 Poor

William

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed in the area, rooms need some cleaning and updating. Carpets were stained, staining on the lamp shades pretty nasty.
Stayed 1 night in Feb 2024

2/10 Terrible

Amber, Calgary

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was extremely disappointing. From the moment of check-in, it was evident that this establishment does not uphold basic standards of cleanliness and customer service. The room I was provided with was in an appalling state of cleanliness. The linens were stained with urine, the floors and bathroom were dirty, and despite booking a non-smoking room, there was a pervasive smoke odor. Furthermore, there were broken fixtures and malfunctioning amenities throughout the room, indicating a lack of maintenance. The noise level was intolerable throughout my stay, making it impossible to get any rest. Whether it was due to thin walls or inconsiderate guests, the constant disruption was unacceptable. Additionally, there were instances where EPS were called, further adding to the discomfort. The customer service at Chateau Motel was severely lacking. Staff were indifferent to my concerns and seemed disinterested in addressing any issues. When I raised the issue of the unclean linens with the front desk staff, instead of rectifying the situation, I was handed sheets to change myself. During check-out, when I brought up this issue again, the staff member became defensive, falsely claiming that I had offered to change the sheets myself. This lack of accountability and professionalism further exacerbated my dissatisfaction. Overall, my stay at Chateau Motel was nothing short of a nightmare. I strongly advise anyone against staying here, even with the low rates.
Stayed 2 nights in Feb 2024

8/10 Good

KALIDAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even outside area of this property has smoke smell which unusual in Canada.
Stayed 2 nights in Feb 2024

6/10 Okay

Vincent

Stayed 1 night in Feb 2024

6/10 Okay

Vincent

Disliked: Property conditions & facilities
.
Stayed 2 nights in Feb 2024

8/10 Good

Sayed

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Feb 2024

8/10 Good

Jacinthe, Oromocto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our short stay. Very affordable and is in a quiet spot.
Stayed 1 night in Feb 2024

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

CARINE

Disliked: Staff & service, property conditions & facilities
Je préfère pas
Stayed 1 night in Feb 2024

10/10 Excellent

Husanpreet singh

Stayed 1 night in Jan 2024

10/10 Excellent

Alvin

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stay away unless desperate
This is definitely a property to avoid unless you're desperate. We got here and the staff was friendly and "upgraded" our room because I requested a quiet room as I'm a light sleeper. The room was in bad shape, needs repairs and patchwork everywhere; the kitchen window had no cover to keep the bright light out; the bed, very uncomfortable, and very squeaky. I asked for a quiet room since I'm a light sleeper, and a kid and family were above me, even though I asked for this not to happen. The manager said it was only a guy, but I could clearly hear a kid hanging around. The free breakfast - coffee, muffins (which they ask you don't take a full on), bananas, and cereal (with no place to eat it). Just don't stay here unless you're desperate or cheap. But remember, you get what you pay for, this place isn't worth it.
Stayed 2 nights in Dec 2023

6/10 Okay

Anna

Business traveler
Liked: Staff & service
Disliked: Amenities
I did book cheap I know but police were on property while I was there. The property was poorly renovated. The room was very small. The washroom was clean and the bed was very comfortable.
Stayed 3 nights in Nov 2023

8/10 Good

Ritika

Traveled with family
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

nolan

Disliked: Cleanliness, staff & service, property conditions & facilities
I read the reviews and assumed the bad experiences were exaggerated. They were not. Rooms are scuzzy, blood and brown stains on the linen and towels. The amount of hair on and under every linen was absurd, even in the fridge and freezer! The surface of the furniture has bacteria cultures thriving and booger goblins are visible. Me and my wife didn't take off our shoes as the floor was equally disgusting. Bathroom exhaust fan didn't work either but there was a complimentary condomfor us. As it was our first time there we were told we would pay $50 not the standard $70. Upon booking out this was not the case and they shafted us an additional $50 from the damage deposit. Just down right dirty and an unpleasant experience all in all. If i were expedia i wouldn't associate my name with this business.
Stayed 2 nights in Dec 2023

6/10 Okay

Aaron

Liked: Cleanliness, property conditions & facilities
It was safe and quiet, the only problem was the remote for the tv didn’t work and all they did was switch the batteries around in the remotes
Stayed 3 nights in Nov 2023

2/10 Terrible

Shauna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty terrible hotel front desk staff was rude! Room was gross and filthy. Spend your money else where
Stayed 1 night in Nov 2023

10/10 Excellent

jelani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Dustin

Stayed 1 night in Oct 2023

4/10 Poor

Marty

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a comfortable stay
Stayed 1 night in Oct 2023

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023

6/10 Okay

Cory-lee

Traveled with family
Disliked: Staff & service, amenities
Was Decent enough for a night to sleep ! The front desk is very small, and took a little while for someone to greet us, once he did we were in fast. Room was average, noticed a few stains on the bed, and blood on the back of the bathroom door. Creepy, They do have Netflix tho ! So that was awesome ! Would recommend, having a couple bottles of water for your guests.
Stayed 1 night in Sep 2023

2/10 Terrible

Vanessa, Calgary

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To begin with the property did not give me the room I paid for. I paid for a family suite and ended up getting two beds and the fridge. The fridge didn’t even work. The room itself was disgusting and dirty when I entered nothing was cleaned. The shower had mould on the walls and the roof. As well as stated another reviews I didn’t want to take my shoes off either. On my first night they had guests party all night and kept us awake. I tried calling the desk and nobody answered so I had to call Edmonton police. The only resolution in the next day was the owner told me that they were just dirty disgusting gypsies who always destroy the property. That’s not the way you handle it. I couldn’t get my door to lock or stay locked unless I was in the room and locked the dead bolt. The worst part of this hotel is the prostitution that happens in it. It was absolutely disgusting and I will never stay again, save your money and go anywhere else. I contacted Edmonton police twice while I visited. Not a great vacation at all.

4/10 Poor

Dave

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Emily

Liked: Staff & service
Disliked: Cleanliness
I didn’t really want to take my shoes off. Very stained sheets and towels. Visibly dirty high touch areas; light switches & door knobs. Hair dye stains on bathroom door and wall, pet damage on the bathroom door frame.
Stayed 1 night in Sep 2023

4/10 Poor

Rinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When i first arrived, id not realized that there was no stores or restaurants within walking distance. Getting into the room, i quickly noticed bad odor and quite dirty walls and items to use. I promptly said id only be taking 1 night instead of 2. The male owner said it was fine and he'd reverse the 1 night. When unpacking and trying to organize myself for the nights stay, there was no hangers or rod to hang clothing, the fridge was terribly dirty on handle and seal 9f door. There was no coffee maker or tea and drink...the bathroom was with cigarette stains everywhere. The place to put towels was rusty and small. And only 1 set of towels. Breakfast was bruzed apples from neighborhood stret lines trees and said to be organic! CAR RENTAL next door had continuous 24 hour servalance that had record8ng that went off telling how you were to leave the premises, when even wind blew leaves on adjacent tree. Late check out of 3 was to be 3 pm yet my room was only cleaned at 5pm amd didn't receive face cloth and excesoriies
Stayed 1 night in Sep 2023

4/10 Poor

Amanda

Stayed 1 night in Sep 2023

2/10 Terrible

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep looking, you don't want to stay here.
This place is in serious disrepair. The room smelled horrible, wasn't clean, there was (dog?) poop in front of and all up the stairs to the second floor. Got to the room and the key card wouldn't open the door. The owner sent his child up to help with the door and after 10 minutes he finally got the door open. As he was leaving I locked the door and tried to open it with my keycard and it wouldn't open AGAIN. I went back to the front desk and asked for my money back and they tried to tell me I had to learn the "technique" to open the door. NO I DO NOT! YOU NEED TO FIX THE FAULTY LOCK BEFORE YOU TRY TO RENT IT TO CUSTOMERS! They also insisted on a CASH deposit rather than doing a credit card hold for deposit which isn't right. I demanded a refund and left to find somewhere else to stay.
Stayed 1 night in Aug 2023

8/10 Good

Daeyang

Stayed 1 night in Aug 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Disliked: Amenities
Cheap and cheerful
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Please renovate for quality and SAFETY!
It took them a long time to find my reservation. The stairs to the second level weren’t safe. There are smoking and non smoking rooms. Asked for non smoking and the room as soon as you enter reeks of a strong smoke smell. The sheets were stained. The bathroom door has dirty drips running down it. The mirror in the room was so filthy with splash spots all over it. They tried to show me other rooms and they all had similar disgusting issues. The window air conditioning units in all of the rooms looked like they been smashed. The pictures online looked NOTHING like they did in person. This place needs to shut down and be completely renovated for quality of the entire building, and safety of guests.
Stayed 1 night in Aug 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort of home
Great and friendly people
Stayed 1 night in Aug 2023

10/10 Excellent

Achaleke

Stayed 1 night in Aug 2023

6/10 Okay

Alcide

Stayed 1 night in Aug 2023

2/10 Terrible

Angela

Stayed 3 nights in Jul 2023

4/10 Poor

Carly

Business traveler
Bed bugs.
Stayed 5 nights in Jul 2023

2/10 Terrible

Jay

Stayed 1 night in Jul 2023

6/10 Okay

Zoe

Liked: Staff & service
Someone stole the Canadian flags off my car.
Stayed 1 night in Jul 2023