Ratings based on 334 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
75% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Enjoyable

Posted May 2, 2015
Cons: Beds! They are pretty hard.
We enjoyed our stay and the staff were all amazing!!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bonnyville

Enjoyable

Posted Apr 27, 2015
Was close to WEM. A great price with all the extras. Nice bed.. room was in style and well kept up.
3 out of 5
by A verified travelerfrom edmonton

Posted Apr 13, 2015
The staff weren't accomidating. Seemed they were under staffed or something
2 out of 5
by A verified travelerfrom Fort McMurray

Old doesn't need to be dirty!

Posted Apr 12, 2015
They don't clean the rooms well at all. Room smelled like cigarette smoke and the bed sheets and duvet covers all had stains. Unfortunately we would never stay here again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom CGY

Great hotel if you are on a budget.

Posted Apr 12, 2015
The front office staff are friendly and efficient. The room was nice and clean with all the amenities. I loved the fact that you can park your vehicle right outside your room if you are on the main floor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, really close to west edmonton mall.

Posted Apr 10, 2015
Right when we walked in the customer service was very nice. The rooms were perfect size & had very comfy beds. Overall a great experience.
1 out of 5
by A verified travelerfrom Kamloops BC

Disappointing in hotel

Posted Apr 9, 2015
Pros: Nothing.
Cons: Everything.
Location: It was fairly close to West Edmonton Mall but there are other hotels much closer. We will chose those next time.
There was just one staff on for the whole building. She was run off her feet. We did not get a roll away cot as requested in our online booking, because this particular hotel didn't have any. She provided us with an extra blanket instead of a cot. Seriously??? The bed duvets had bad stains on it....urine or coffee. The hallway was very noisy with biker like men back and forth each others rooms all night; and on their cell phones in the hallway. I had to park in the back of the building. The clerk said to use my hotel key to get back in the bldg but the door was busted, so anyone could get in. Our room was at the end of a hall on the 2nd floor (no elevator); the door below us going outside was also broken so we couldn't use it. We had to carry our bags all through the hotel to get out.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 9, 2015
Stay was reasonably good for the price paid.. A mini refrigerator in the room would have been nice.. For some reason quality of mattress did bother..
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Regina

Nice hotel close to mall

Posted Apr 8, 2015
Close to West Edmonton mall.. Lots of eating options around... No elevators... Ask for ground floor rooms if you carrying big bags... Comfortable stay nothing luxury
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond Hill, ON

Good location

Posted Apr 2, 2015
Pros: Clean and quiet
Location: Centrally located. Several restaurants near by.
Nothing special, but satisfactory. Staff pleasant. Room spacious, but bathroom sink small.