Ratings based on 577 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel/

Posted Apr 13, 2015
Cons: Rooms are comfortable and very clean
Location: Shopping close by, within walking distance.
Spent one night. Very nice despite the renovations taking place. Really don't impact the hotel or it's service.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
The room was nice enough. The bed was comfortable. And the staff were curtious and polite. The place was currently under renovation so the was some work noise. But the price was right.
Comment from Hotel Management
Apr 12, 2015 by subhash, Hotel Management
Dear Guest, Thank you for the wonderful comments about our rooms and staff. We are trying to minimize the construction noise while we complete the reno's. We Look forward to serving you. Regards, Subhash Guest relation supervisor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with excellent breakfast

Posted Apr 6, 2015
Pros: it's location and also the quietness of our room.
Location: Close to city of Edmonton so there is lots to do
The continenta breakfast was excellent with a lot of choices
Comment from Hotel Management
Apr 12, 2015 by subhash, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad to hear that you had excellent breakfast. We look forward to serving you. Thanks, Subhash Guest relation supervisor
2 out of 5
by A verified traveler

Poor overall

Posted Mar 31, 2015
Desk personal was not friendly, abrupt. Slow with paperwork, and not happy at all. Lounge staff made eye contact with us and continued to text and then make a social call on his personal phone. Not friendly or welcoming .Had nachos Cheese and toppings only on very top portion of chips rest of chips were plain. Put in room right by elevator, which was noisy all night and early morning. We will never stay again.
Comment from Hotel Management
Apr 7, 2015 by subhash, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. I sincerely apologize for the service issues you encountered during your stay. Our goal is to provide friendly and helpful, efficient service to all of our guests. We obviously failed to achieve our goal at this time. Please know that we will review your experience with our team to ensure that we make immediate improvements. We hope to serve you again. Regards, Subhash Guest relation supervisor.
2 out of 5
by A verified traveler

Lack of info

Posted Mar 30, 2015
Discounted rate on Expedia does not include park and fly. Did not know this and staff reluctant to sell service
Comment from Hotel Management
Apr 7, 2015 by subhash, Hotel Management
Dear Guest, Thank you for taking the time to provide us with your feedback. Sorry to hear that you didn't get the park and fly package on Expedia. We do offer a park and fly package when you book through our hotel. We Look forward to serving you. Regards, Subhash Guest relation supervisor.
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome hotel, love the renovations

Posted Mar 29, 2015
Had a wonderful stay, the newly renovated rooms were very nice. Best continental breakfast I've ever had. Staff was friendly. Very quiet and clean. Love the renivations
Comment from Hotel Management
Apr 2, 2015 by subhash, Hotel Management
Dear Guest, Thank you for the wonderful comments. We are happy to hear you had wonderful stay and enjoyed our newly renovated rooms. We strive to provide our guest with the best hospitality experiences. We look forward to serving you. Regards, Subhash Guest relation supervisor.
3 out of 5
by A verified traveler

Hotel under renovation

Posted Mar 24, 2015
We were not made aware that hotel was being renovated during our stay. We had to switch rooms as construction started at 7 am. Had to endure construction mess in halls.
Comment from Hotel Management
Apr 2, 2015 by subhash, Hotel Management
Dear Guest, Thank you for taking time to provide us with your feedback. Please accept my apologize for not exceeding your expectation. Our goal is to provide our guests with memorable hospitality experience. we failed to achieve our goal during your stay. While completing the renovations we are trying to reduce the construction noisy. We are excited that our new guest rooms in the first floor are open now. We look forward to serving you. Regards, Subhash Guest relation supervisor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lloydminster, sk

A nice hotel with great value

Posted Mar 23, 2015
The front desk was very friendly. The rooms were comfortable and modern. The food in the lounge was very good. The breakfast was one of the best I've seen at a hotel
Comment from Hotel Management
Apr 2, 2015 by subhash, Hotel Management
Dear Terry, Thank you for your compliments about our front desk staff, rooms and food. I will be sure to share and celebrate your comments with our team. We look forward to serving you. Regards, Subhash Guest relation supervisor.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 20, 2015
Nice Hotel, being renovated at time I was there. Liked it a lot, good staff, and an excellent free breakfast. Clean and nicely updated.
Comment from Hotel Management
Apr 2, 2015 by subhash, Hotel Management
Dear Guest, Thank you for taking time to provide us with your feedback. We are glad to hear that you had an excellent breakfast. I will be sure to share and celebrate your comments with our staff. We look forward to serving you. Regards, Subhash Guest relation supervisor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wainwright AB

Great value

Posted Mar 16, 2015
Hotel undergoing renovation. Didn't cause no inconvenience, noise was kept to a minimum and didn't disturb us. Hotel staff very helpful Hot breakfast included in price was ok. I would use this hotel again due to its proximity to airport.
Comment from Hotel Management
Apr 2, 2015 by subhash, Hotel Management
Dear Rob, Thank you for taking time to share your experience, In particular about hotel staff and breakfast. We look forward to serving you. Thanks, Subhash Guest relation superviosr.