Ratings based on 1,835 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Toronto

Posted May 21, 2015
Pros: lobby - next to mall
room requires extensive upgrades - dusty few amenities
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel great location downtown

Posted May 19, 2015
Great stay! Cocoa's restaurant in the 3rd floor is soooo good !!
Comment from Hotel Management
May 21, 2015 by Ericson, Hotel Management
Thank you for taking the time to share your experience with us. We are looking forward to welcome you back. Sincerely, Ericson
2 out of 5
by A verified travelerfrom vancouver

OK Hotel

Posted May 18, 2015
Our stay was good except that at the end we went to check out and the had charged us for 2 local phone calls that we made. We come from a place where local calls are free so were not expecting that at all. The guy at the front desk tried to say that there was a notice by the phone but there wasn't. We both checked. There was also nothing about it in the room booklet which was really only just a menu for the restaurant. And speaking of the restaurant...we went for breakfast one morning. There was no one there to meet us. We sat ourselves and the server was not at all engaged in what she was doing. She looked bored and seemed to be going through the motions of serving us. On our first day when we went to check in, the guy at the front didn't seem to really know what was happening either. He just sort of fumbled along and only responded to what we were asking. Luckily we had checked in to other hotels before and knew what to expect!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted May 16, 2015
Nice hotel with big rooms that are well appointed with desks and sitting areas. Room was facing in overlooking the mall interior. Very quiet.
Comment from Hotel Management
May 19, 2015 by Ericson, Hotel Management
Thank you for sharing your experience with us. I am very glad to know that you enjoy our hotel while you are here. Looking forward to welcome you back. Sincerely, Ericson
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay down town

Posted May 16, 2015
This is a nice hotel overlooking the mall. I had a room looking inward over looking the mall interior. Well appointed rooms and quiet.
Comment from Hotel Management
May 19, 2015 by Ericson, Hotel Management
I am very glad that you enjoy your stay with us. Thank you so much for taking the time to share your experience. I hope to welcome you back to our hotel. Sincerely, Ericcson
3 out of 5
by A verified traveler

Ok room

Posted May 12, 2015
It's an ok room a it was clean the staff were ok. The parking should be included in the stay and the rooms are dated. Jacuzzi tub was a nice touch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel inside of the mall. Good for shopping.

Posted May 11, 2015
Pros: Liked that it was easy access to shopping.
Cons: More towels and bedding could be left in the rooms.
Location: It is inside of City Centre mall so you have all of those amenities. It is also right down town, so walking distance to restaurants and night life.
We stayed there for a weekend and it was perfect for close shopping and it was cheaper parking rates throughout the weekend. Close to a lot of different amenities seeing as it is located down town Edmonton.
Comment from Hotel Management
May 12, 2015 by Ericson, Hotel Management
Thank you for taking the time completing the survey. I am pleased to find out that you enjoy our hotel and the amenities surround it. I am looking forward to welcome you back in our hotel. Best Regards, Ericson
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Warburg, AB

Downtown location perfect for Rexall concerts

Posted May 9, 2015
Great location right in the City Centre Mall. Parking subsidised by hotel and access directly into the hotel. Perfect for a $12 cab ride to Rexall Place for a concert. Room service was good, prompt. Recieved a complimentray upgrade to a King 1bed suite because the standard room was not available. Very spacious and comfortable. Second time staying at this hotel, would always use it for a downtown hotel.
3 out of 5
by A verified travelerfrom Toronto, Ontario

Posted May 4, 2015
Not a great area...... room wasn't clean..... Windows face the inside of a mall.... The coffee maker still had coffee in it when I arrived...... The small tv, which was circa 1990's, was 20 feet from the bed, couldn't see it so I gave up.
Comment from Hotel Management
May 6, 2015 by Michael., Hotel Management
It is always disappointing to review that a guest did not have a good experience. We will review this with the team here.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Montréal

Excellent rapport qualité/prix

Posted May 1, 2015
Pros: Tout
Cons: Rien
Location: Resto, HR, musée...etc.
L'emplacement est super pratique. Tout est juste à côté. J'adore cela. L'hôtel est bien géré, et le personnel très gentil. On y dort très bien car les lits sont très confortables.