Ratings based on 1,734 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Nice hotel in a mall

Posted Feb 23, 2015
Pros: Quiet and mall access is wonderful
Cons: Have oversized parking identified and explained on website
Location: unknown was there for a semianr
The room was quiet and clean. Parking is difficult and valet parking is confusing as there is no direction on the process and no attendants available to explain process. Has a tendency to place on hold when you phone direct.
5 out of 5
Recommended
for Everyone
by A verified traveler

Access

Posted Feb 17, 2015
Enjoyed my stay at the hotel,access to stores , resturants etc kept me from going out in the cold. I even got to help the homeless people some peopleay look at their presence as a negative but they didn, really bother me too much and the hotel security was great. Yes i will stay there again,loved it.
2 out of 5
by A verified travelerfrom r

Horrible experience

Posted Feb 17, 2015
Parking is horrible! Maintainence is a joke! Very awkward stay and lost of inconveniences that came up! Lots of sketchy people hanging around inside and outside! Would not recommend
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, somewhat dated

Posted Feb 16, 2015
This hotel is conveniently located for downtown Edmonton activities. The rooms are somewhat dated and could use a refresh. However, they are clean and comfortable.
3 out of 5
by A verified travelerfrom Alberya

Needs renovating

Posted Feb 16, 2015
Pros: Close to shopping
Cons: Clean elevators, rugs etc
Location: Shopping and downtown events
The parking garage is confusing, dirty and a little unsettling with homeless people trying to get our attention. Heating in room was very hot and uncomfortable and the staff couldn't fix it.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom calgary

Good location

Posted Feb 13, 2015
Pros: Good breakfast and large spacious suite
Cons: Modernize ! Had to ask for towels and blankets despite booking suite for 3
Staff were very friendly but hotel itself was a big outdated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Girlfriends PJ Party

Posted Feb 10, 2015
Pros: The room was very spacious, extremely clean and the beds were very comfortable. Very quiet. The staff at check in very friendly. Fridge in room.
Cons: Bathroom upgrade .
Location: Excellent central location. Close to public transportation, shopping malls, theater/concert district a range of restaurants.
The four of us had a great overnight stay. The hotel was very accommodating with providing us with extra wine glasses and coffee cups for our other friends that dropped in for a drink before going out to dinner. We loved that the hotel locks the elevators at 6 pm as it is a downtown hotel with access to the LRT. The hotel is situated within close walking proximity to many fabulous restaurants.
2 out of 5
by A verified traveler

Desperate need of an upgrade!!!

Posted Feb 6, 2015
Dated room, terrible parking situation. The TV in my room litterally had a humming noise the entire time it was on. probably because it was over 20 years old. The hotel was no where near full occupancy and yet I was given a room directly acorss from the elavator which I flet was incredibly noisey.
2 out of 5
by A verified travelerfrom b

Not bad

Posted Feb 1, 2015
The room was too vol the heater was not working at all
4 out of 5
Recommended
for Everyone
by A verified travelerfrom h

yup

Posted Jan 27, 2015
good time. no need to add a bit more expedia. i cant think of a story to tell you.