Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort McMurray, AB

Excellent hotel near West Edmonton Mall.

Posted Apr 19, 2015
Pros: Suites are excellent.
Cons: Some parts appear dated.
Location: Close to West Edmonton Mall.
The hotel was excellent in comparison to other Edmonton hotels, and positioned short driving distance from West Edmonton Mall. I stayed in the suite and it was very comfortable and clean. Staff were nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Airdrie, AB

Great Hotel

Posted Apr 13, 2015
Pros: The Staff.
Location: WEM is within a short drive. (less than 10 minutes)
First time at a Double Tree Hilton. We loved the hotel and love the friendly staff. Room was cleaned and very modern looking. The Hotel is easy to find. Great restaurant on site. My only issue was that the hotel was not within walking distance to local restaurants that were kid friendly. Most of the places within walking distance were lounges. Therefore, if you have children with you, you need to drive a few blocks to get to a family friendly place. Not a big issue but one to consider if you have smaller children. I would stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best Service I have received at a Hotel in Edmonto

Posted Apr 13, 2015
Pros: Customer Service was top notch!
Location: West Edmonton Mall, Pure Bridal.
Staff were extremely friendly from check in to check out! The rooms were very clean and comfortable. The food and drinks in the restaurant/lounge area were amazing. Will definitely go back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom w

Nice

Posted Apr 7, 2015
It was a good place too stay at. Close too where we wanted to be
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, very updated

Posted Apr 7, 2015
Pros: The location
Cons: Nothing
Location: West Edmonton Mall, lots of restaurants and shopping
My husband and a couple of friend and I stayed at the double tree inn for a night and it was great! Very clean and comfortable rooms and the front staff was great! I would recommend this hotel!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom medicine hat, alberta

Nice, clean hotel

Posted Apr 4, 2015
Would definitely stay at this hotel again! It was very clean and comfortable!
Comment from Hotel Management
Apr 7, 2015 by Matthew, Hotel Management
Dear Mel, It is great to hear that you enjoyed your stay with us and your recommendations are greatly appreciated. We look forward to welcoming you back on your next visit to Edmonton. Sincerely, Matthew Kindrat Director of Rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel close to West Edmonton Mall

Posted Apr 1, 2015
Clean, comfortable, quiet and you get a yummy warm cookie upon arrival...what more can you ask for!
Comment from Hotel Management
Apr 7, 2015 by Matthew, Hotel Management
Dear Guest, Thank you for your great comments and we are so pleased that you enjoyed your stay. We look forward to welcoming you again with our warm cookie on your next visit to Edmonton. Sincerely, Matthew Kindrat Director of Rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location in Edmonton. Very centralized.

Posted Mar 30, 2015
Overall a very good experience. We received our warm cookies upon check in and staff were curious and helpful to any questions we would have. Would stay again.
Comment from Hotel Management
Apr 7, 2015 by Matthew, Hotel Management
Dear George, It is wonderful to hear that you were treated so well by our team and also that you enjoyed our world famous Chocolate Chip and walnut cookies. Once gain thank you for your great comments and we look forward to welcoming you back on your next visit to Edmonton. Sincerely, Matthew Kindrat Director of Rooms.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Mar 21, 2015
Stay was good. A little out of the way if you are looking for restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario

The best hotel accommodations in Edmonton!

Posted Mar 17, 2015
Pros: Friendly staff, clean accommodations
Cons: NA
Frequent business travel requires me to visit cities across Canada and into the United States. I consider myself someone having high expectations when securing accommodations and offer my experience review of the Edmonton Doubletree Hilton. I focus upon first impressions when making initial reservations, professional check-in, a quiet room with comfortable bed and clean quality bedding. The hotel scent is important. I like to walk the stairs instead of using elevators so I appreciate it when they are clean and maintained. Good speedy restaurant service and food help make my stay enjoyable. Good internet. Convenient location. I expect friendly staff throughout the organization and read the culture assessing how well the employees interact with each other and enjoy fulfilling their responsibilities. The Doubletree by Hilton West Edmonton excels in each of my non-negitiable areas when booking hotel accommodations and I am delighted to place them on my list of best places to stay when travelling. I look forward to returning!
Comment from Hotel Management
Mar 19, 2015 by Matthew , Hotel Management
Dear Ron, It is great to hear that we were able to accommodate you on your recent visit to Edmonton. With the recent renovations as well as the great staff we have, the DoubleTree is truly a wonderful hotel within Edmonton. We are truly grateful for your wonderful comments and we look forward to welcoming you back on your next visit to Edmonton. Sincerely, Matthew Kindrat Director of Rooms.