Ratings based on 109 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

close to west edmonton mall andrestaurants

Posted Aug 27, 2014
Pros: everything
Cons: no
Location: stage west theater is also at this location
very good was treated well and good morning brunch ext.
4 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon.sk

Good but could have been better

Posted Aug 18, 2014
Not getting adjoining rooms was one thing..but totally separate towers..sooo wrong
Comment from Hotel Management
Aug 24, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for taking the time to share your thoughts with us. We apologize that your experience with us was a disappointment. All our guests are very important to us and we sincerely apologize we could not make it right for you. We are a full service hotel and constantly thriving to provide exceptional service and amenities to guests. We hope for another opportunity from you to better serve you and exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great customer service!

Posted Aug 13, 2014
Pros: Everything. No complaints.
We absolutely loved this hotel! The people working in it were so friendly and great with the kids. Our waitress at the restaurant, Leslie, was fantastic and the kids asked if she could be our waitress every day. Food at the restaurant was really good as well.
Comment from Hotel Management
Aug 24, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We strive to provide excellent customer service and make you feel home away from home. We will share your positive comments with Leslie and hotel staff. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from regina

Very clean hotel and close to the mall

Posted Aug 12, 2014
The hotel itself was very clean and the staff very pleasant and helpful.
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
We are very happy to hear that you found our hotel perfect for your travel needs and that you were pleased with the amenities and cleanliness of the hotel. We thank you for staying and hope to see you for future visits. Kind regards,
3 out of 5
by A verified traveler

Below expectation

Posted Aug 12, 2014
Pros: The Gym
There was a brown spot on the carpet and small dropping like animal feces.
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Comfy bed

Posted Aug 11, 2014
Cons: Was hair on the bathroom floor
Location: Was on the nw end of the city
Good price. Comfy bed! Quiet! Shower was great too
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that enjoyed our comfy beds and the in room amenities, I am not surprised at all lot of guests love the comfy beds we have and they always give great feedback regarding. We look forward to welcome you back in the very near future. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

A quick visit to Edmonton

Posted Aug 11, 2014
We had to take a short notice trip to Edmonton to visit an ailing grandpa. We booked at Doubletree based on the online rating and the ratings were spot on for this hotel. The Reno's are great and modern,warm cookies and a quiet pool for our 2 kids. Doubletree has our business.
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your comments. It was very pleasing to hear you enjoyed your stay and the ratings you read online are spot on. We are delighted to hear you enjoyed the warm chocolate chip walnut cookies. We look forward to welcome you back soon. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to West Edmonton Mall

Posted Aug 11, 2014
Cons: Parkin
Location: West Edmonton Mall has a lot of attraction and things to do! Edmonton Festivals in summer are great.
We had a great experience at the DoubleTree Hilton Hotel on West Edmonton. We were received with warm cookies and great customer service. We will come back in our future trips to Edmonton.
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for choosing to stay with us and for taking the time to relay your feedback. It was very pleasing to read the comments from your most recent stay. We look forward to welcome you back in the very near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Nice hotel , good location and friendly staffs

Posted Aug 11, 2014
We had a good weekend at this newly open hotel. It is close to west ed mall and lots of other shops around . Very convenient and easy access! Will definitely coming back! One small flaw is the ac, which could be quieter!
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
I would like to first thank you for choosing to stay with us at the. I'm glad that you felt our location is "Perfect". We pride ourselves on delivering wonderful customer service. My staff will be thrilled to hear your comment. We value your comments and for sure we will share them with our engineering department regarding the AC unit. Thank you for you review and we look forward seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from lloydminster, sk

Great hotel but no bath tub

Posted Aug 11, 2014
Great clean hotel but there was no bath tub in our room.
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
It was very pleasing to hear you enjoyed your stay. I was not sure of your comment regarding no bath tub in rooms, we sure have specialty suites and on request we allocate rooms with bath tubs to guests. I sincerely apologize for the inconvenience experienced. We do hope to welcome you back to The Double Tree by Hilton Edmonton in the near future. Regards,