Ratings based on 112 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Clean but location not ideal

Posted Sep 9, 2014
Location - not as close to west Edmonton mall as one would think Staff- poor knowledge of where to eat ... Pointed out franchises rather than local favourites. Very clean and updated - only plus
4 out of 5
Recommended
for Everyone
by A verified traveler from YK

Totally Renovated Hotel close to west Edm shopping

Posted Sep 8, 2014
Pros: Loved the walk-in shower !!!!! Super comfortable bed!!!! lovely décor, and the pleasant helpful staff!
Cons: Having an ottoman/footstool would be comforting after a busy day ! Also, the room service menu needs more choices.
Location: Great shopping malls and restaurants.
I stayed at this hotel as an out-patient at a nearby hospital. The hotel is located in a fairly quiet area, not much street noise like in a downtown hotel. The entire hotel is newly renovated....only a year old.....thus everything was absolutely lovely & clean. The staff were very pleasant & accommodating for any need. I'd definitely stay there again !
4 out of 5
by A verified traveler from Regina, Sask

decent hotel close to west Edmonton mall

Posted Aug 30, 2014
The hotel is nicely renovated and the staff were all very friendly and welcoming. The cookies received upon check-in were a nice touch. The room had all the usual amenities: TV, fridge, coffee maker, etc. The stages restaurant down in the lobby area was quite expensive for the breakfast buffet, but the food was very good so I didn't mind paying. The hotel is only a short and direct 5 minute drive to west Edmonton mall which is a nice feature. One issue I had with the hotel was the fact that the bathroom in my room had a very musty smell to it, almost like it wasn't properly ventilated and the humidity from showering,etc. was causing it to smell like an old musty camper.
Comment from Hotel Management
Sep 4, 2014 by Rajesh K Chollangi, Hotel Management
Many thanks for reviewing your stay, and my team and I appreciate you choosing our hotel. Glad to see that your experience was a pleasant one, and that our accommodations and amenities met your needs. I have forwarded your comments regarding thehumididy in the washroom to my executive housekeeper to investigate, and appreciate you bringing that to our attention. If there is anything we can do to make future stays more enjoyable, please do not hesitate to ask. Thanks again, and we look forward to welcoming you back. Rajesh Chollangi Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

close to west edmonton mall andrestaurants

Posted Aug 27, 2014
Pros: everything
Cons: no
Location: stage west theater is also at this location
very good was treated well and good morning brunch ext.
4 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon.sk

Good but could have been better

Posted Aug 18, 2014
Not getting adjoining rooms was one thing..but totally separate towers..sooo wrong
Comment from Hotel Management
Aug 24, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for taking the time to share your thoughts with us. We apologize that your experience with us was a disappointment. All our guests are very important to us and we sincerely apologize we could not make it right for you. We are a full service hotel and constantly thriving to provide exceptional service and amenities to guests. We hope for another opportunity from you to better serve you and exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great customer service!

Posted Aug 13, 2014
Pros: Everything. No complaints.
We absolutely loved this hotel! The people working in it were so friendly and great with the kids. Our waitress at the restaurant, Leslie, was fantastic and the kids asked if she could be our waitress every day. Food at the restaurant was really good as well.
Comment from Hotel Management
Aug 24, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We strive to provide excellent customer service and make you feel home away from home. We will share your positive comments with Leslie and hotel staff. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from regina

Very clean hotel and close to the mall

Posted Aug 12, 2014
The hotel itself was very clean and the staff very pleasant and helpful.
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
We are very happy to hear that you found our hotel perfect for your travel needs and that you were pleased with the amenities and cleanliness of the hotel. We thank you for staying and hope to see you for future visits. Kind regards,
3 out of 5
by A verified traveler

Below expectation

Posted Aug 12, 2014
Pros: The Gym
There was a brown spot on the carpet and small dropping like animal feces.
5 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Comfy bed

Posted Aug 11, 2014
Cons: Was hair on the bathroom floor
Location: Was on the nw end of the city
Good price. Comfy bed! Quiet! Shower was great too
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for your feedback and for taking the time to write about your experience with recent stay at the Double Tree by Hilton West Edmonton. We are delighted to read that enjoyed our comfy beds and the in room amenities, I am not surprised at all lot of guests love the comfy beds we have and they always give great feedback regarding. We look forward to welcome you back in the very near future. Kind Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

A quick visit to Edmonton

Posted Aug 11, 2014
We had to take a short notice trip to Edmonton to visit an ailing grandpa. We booked at Doubletree based on the online rating and the ratings were spot on for this hotel. The Reno's are great and modern,warm cookies and a quiet pool for our 2 kids. Doubletree has our business.
Comment from Hotel Management
Aug 25, 2014 by Rajesh K Chollangi, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your comments. It was very pleasing to hear you enjoyed your stay and the ratings you read online are spot on. We are delighted to hear you enjoyed the warm chocolate chip walnut cookies. We look forward to welcome you back soon. Regards,