Ratings based on 753 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Great place to stay with kids!

Posted Aug 8, 2014
Our stay at the Fantasyland Hotel was pretty good! We loved being able to do everything without having to leave the mall but also being able to rest part way throughout the day, with our 3 year old. The staff was attentive to our needs and offered us an upgrade when we checked in. We were able to check in early and go to our room right away. Everyone we passed was always very friendly! The only down part to the hotel is their showers. The pressure isn't very good and it wouldn't keep a consistent temperature. One minute it was cold, the next, blistering hot! Otherwise I would recommend it to anyone looking to have some fun!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Stay

Posted Aug 8, 2014
Pros: Proximity to the Mall
Cons: More eating options for families.
Location: Close to all amenities
Very helpful and friendly staff. Everyone had a smile.
2 out of 5
by A verified traveler from Airdrie

update required

Posted Aug 7, 2014
Pros: I liked all the Mall it self had to offer, shops, stores, restaurants etc..
Cons: An Update to the hotel. more effort in the housekeeping area
Location: West Edmonton area
Hotel checkin is 4pm, not ideal for folks wanting to spend a few hours in the water park area, this closes at 6pm. There is no system in the checkin/out line, people coming off of the elevators just walk up to the counter, there needs to be a system so folks can wait their turn. The room is large with a modern tv and comfy beds. Our washroom counter had traces of hair/whiskers on it. There was a smell of stale water from the cleaning either on the floor or from the sink/toilet in the bathroom. The staff were very friendly. The water park was crowded and the lineups moved slow on the water slides. a once every couple of years type of place is plenty.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to mall good for kids

Posted Aug 7, 2014
Was fun would like to go again sometime ... An have few more days to stay an do more at the mall was nice hotel overall
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great location and comfortable beds.

Posted Aug 5, 2014
Had a very nice stay in this hotel. The fact that it's in the mall makes shopping a breeze.
5 out of 5
Recommended
for Everyone
by A verified traveler from redcliff, alberta

Location

Posted Aug 3, 2014
Very ideal for families to stay right at the hotel! Passes are much cheaper to purchase at hotel for the attractions!
3 out of 5
Recommended
for Everyone
by A verified traveler

Slowest elevators anywhere

Posted Aug 3, 2014
Pros: The Mall
Cons: Faster elevators. Earlier check in
Location: Shopping at the mall
A little expensive for what it is worth. Nice to be close to mall and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from Grande prairie,AB

Nice hotel located inside west edmonton mall

Posted Aug 2, 2014
really good, although the bathroom has hairs stuck on the walls when we got there. But overall, the room is good. I like the free apples in the front desk :P
2 out of 5
by A verified traveler from Saskatoon

Convenient but dirty and dated

Posted Jul 25, 2014
The Hotel definitely needs a facelift. The rooms are severely outdated. There were cracks in the tiles and when we turned on the jacuzzi tub to have brown debris come from the jets. So disquesting!! I would not stay there again. Unless, they cleaned up the place And modernized things!!
4 out of 5
Recommended
for Families
by A verified traveler from Saskatoon

What a treat to stay in the West Edmonton Mall

Posted Jul 19, 2014
Staying right in the Mall made for a great family vacation. My teenage boys enjoyed the theatre and I enjoyed some time on my own wandering the shops. We enjoyed easy access to a variety of restaurants. Our room was large, comfortable and contained a day bed type sofa - a cot was available for us to use however it was not needed thus no extra cost :) The room was a bit dark and getting dated but I hear room renovations have begun. I look forward to a return vist next year.