Ratings based on 900 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantasy land

Posted Apr 4, 2015
Can't beat the location!! Very windy one of the days we stayed and window would not fully close so it whistled. Otherwise everything was perfect:)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Neilburg SK

Great hotel perfect location .

Posted Mar 30, 2015
Pros: Friendly staff ,Clean bright room , Great location
Cons: The entryway outside the hotel seemed a bit grubby .
Location: West ED mall
This is my 4th time staying at this hotel . From check in to ckeck out our experience was very good the staff were very friendly we got to check in early which worked great for us . The room was beautiful & very clean . We look forward to our next stay thankyou Fantasyland Hotel :)
4 out of 5
Recommended
for Families
by A verified traveler

Convenient family getaway hotel

Posted Mar 30, 2015
Pros: Comfy beds, location
Cons: The front entry was littered with cigarette butts and parking to drop off luggage is next to none. Don't leave your vehicle unattended either.
Location: The mall is a blast with plenty of attractions, The hotel restaurant had a fantastic breakfast buffet as well.
The rooms are newly renovated, and the beds are really comfortable. Front desk was friendly and knowledgeable.
2 out of 5
by A verified travelerfrom Calgary

Sheets not changed and furniture not wiped.

Posted Mar 28, 2015
Terrible. Elevators are a long wait. Sheets not changed, furniture not wiped especially on our second day. The carpet was not vacuumed.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton alberta

Upgraded room

Posted Mar 27, 2015
Very satisfied with this hotel. Will stay again. They upgraded our room at no extra charge. Really enjoyed the jacuzzi tub.
3 out of 5
by A verified travelerfrom Kelowna

Not very comfortable

Posted Mar 25, 2015
The Internet was crap. Would not let you stream Netflix. Blocks all kinds of sites. The temperature of the room was freezing four hours after I turned the heat on. The fan in the bathroom did not work. Some lots were out. Not very good Stay over all
3 out of 5
Recommended
for Everyone
by A verified traveler

air conditioner

Posted Mar 24, 2015
Pros: excellent service for storing luggage until room ready and the bellhop was polite and helpful and we were right at the mall.
Cons: a simpler method for air conditioning
Even though the AC fan was on and the window shut, the thermostat never budged off 20 C and during the day the room was very warm. The first day housekeeping did not replace coffee and bath mat and we had 1 facecloth for 3 people. Ice bucket was not emptied.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom moose jaw, sask.

Very convenient

Posted Mar 22, 2015
Right inside the mall so you can't get any more convenient then that. Gives you the ability to wander around the mall then go back to your room and take a break. Staff is very friendly. Could use some updates to the decor (the theme stuff is very tacky) .
2 out of 5
by A verified traveler

Once was enough

Posted Mar 21, 2015
Nice hotel, convenient location if not leaving the mall. Elevators were painfully slow arriving. At times in the lobby with 30 other people waiting on an elevator to arrive and the stairs are located outside. And the stairs from the parkade were barricaded the whole time. So you had to walk down the car ramp.
3 out of 5
Recommended
for Everyone
by A verified traveler

going to Galaxyland?

Posted Mar 19, 2015
Perfect place to stay if you are going to play at the mall for a couple days!!!