Ratings based on 251 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by stefanie from s

Very nice stay !!!!

Posted Apr 22, 2014
Very friendly staff . Room was clean and nice sheets and bedding parking is slim but did find a place both nights but we did come in very late. Nice hot water and the water is very good in Edmonton u can drink out of the tap bug free!!! Next time I go back iam staying here
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 20, 2014
We would highly recommend this hotel as it was VERY clean and staff was friendly. We will definitely be staying there again!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel!

Posted Apr 15, 2014
I booked this hotel to stay with a girlfriend for the weekend having never been. Right away after entering the hotel the staff were excellent and very kind and remained the same throughout the stay. The room was very clean and tidy, included microwave, fridge and very comfortable beds. The hotel was very quiet, we didn't hear much noise throughout the night at all. It is located about five minutes from West Edmonton Mall, with restaurants and other amenities close by. I will definitely be returning again!
5 out of 5
Recommended
for Everyone
by Gary from Calgary

combination work/family trip

Posted Apr 7, 2014
Pros: Customer service was fantastic, beyond what i have experienced at "luxury" hotels.
Customer service with a personal touch was top notch! Chose to stay at this hotel rather than a downtown or central hotel so that the family could be close to West Edmonton Mall while I was occupied with work obligations. Clean, bright decor, recently renovated, good fitness facilities and pool. However, it was the staff that made the difference. Right from the outset, they went above and beyond: offering beachballs to the kids for the pool, delivering 2 free movie passes as a thank you for staying several days, taking a personal interest in the wellbeing of our family - the service here was absolutely amazing.
5 out of 5
Recommended
for Everyone
by Anne from Saskatoon

Great location!

Posted Mar 31, 2014
Nice clean hotel with friendly and sufficient staff!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely maintained hotel

Posted Mar 31, 2014
Had a nice stay, the rooms were nicely equipped and clean. The thing I'd complain is that they charge $2.50 for toothpaste, ones that other hotels give away for free...
5 out of 5
Recommended
for Everyone
by ros from australia

Great hotel cloee to the mall

Posted Mar 30, 2014
Excellent travelling experience the gym was excellent
4 out of 5
Recommended
for Everyone
by Leona from Vancouver

Nice hotel

Posted Mar 27, 2014
Great location, close to the mall. Nice staff. Clean rooms. Breakfast was awesome!
3 out of 5
Recommended
for Everyone
by Kelly from Calgary

Nice hotel but the reno didn't take.

Posted Mar 26, 2014
Pros: The staff is great and very friendly.
Cons: The Hotel is very pricey for the looks of it. In the end I would try something else because most of the area is cheaper in price and similar looks.
Location: There are restaurants all over the place with some pretty good selection and 10 minutes from the mall.
The beds are well used but comfortable and the new wallpaper is covering the blemishes on the walls which is ok I guess.
4 out of 5
Recommended
for Families
by Deb from Calgary, AB

Great Staff- rest needs a bit of work

Posted Mar 17, 2014
Pros: We liked the free wifi, the kids club, the little store which had available snacks to purchase. The staff were truly excellent with their service.
Cons: Pool needs updating- too bad it wasn't a bit bigger. The hot tub was also very small.
Location: Close to West Edmonton Mall, as well as many and varied restaurants. Easy to get around from the hotel.
The staff were excellent in their service. The ladies at the desk were very friendly and offered up Kids Club to my 3 year old daughter who was thrilled to get chocolate milk, a cookie and a toy. My only issue is the pool needs to be renovated and that the air conditioner/heater in the room made constant gurgling noises when turned off. So the first night I was awakened fairly regularly throughout the night to this constant sound. I never did mention it to them as the next night I just let the fan run to avoid the gurgle, and forgot about it! Overall a nice stay and would recommend this hotel.