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Reviews of Clarion Hotel & Conference Centre

2.5 out of 5
Clarion Hotel & Conference Centre
2100 Premier Way, Sherwood Park, AB

Reviews

7.2

Good

Rating 10 - Excellent. 176 out of 673 reviews" "
Rating 8 - Good. 206 out of 673 reviews" "
Rating 6 - Okay. 153 out of 673 reviews" "
Rating 4 - Poor. 99 out of 673 reviews" "
Rating 2 - Terrible. 39 out of 673 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay
Stayed 1 night in Apr 2024

10/10 Excellent

Gerry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here with our 4 grandchildren. Great place, very quiet. Staff are fantastic
Stayed 1 night in Apr 2024

4/10 Poor

Michelle

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Brett

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The kids and ourselves Enjoyed our quick stay. We had booked outside of the studios blocked rooms, as we didn't notice it prior to needing to have it booked, so we went through Expedia. The price was awesome for what we experienced. Everything was clean, and awesome staff. We also had some time to enjoy the pool. Though I do wish it had a hot tub as well all 4 of us enjoyed the pool. The only thing we noticed is that a number of the fixtures were rusting or greatly pitted. Like the cart in the pool, and the towl and light fixtures in our bathroom especially could use some replacement. And could use a clock in the pool area or even a large faced one on the back wall of the Fitness Center to avoid issues with the moisture. Would definitely stay again.
Stayed 1 night in Apr 2024

6/10 Okay

Rachelle

Liked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Tyy

Traveled with group
Liked: Staff & service
Disliked: Amenities
No hot tub
Stayed 1 night in Apr 2024

8/10 Good

Jade

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Was a great hotel. Good breakfast. But very dark. I don't feel it. There's enough lights. That's all, but it's very, very nice. Staff was great
Stayed 2 nights in Apr 2024

4/10 Poor

Mohammad

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When the elevator make a weird noises & has a warning saying that if the elevator get stuck due to child jumping. The guess will be liable to pay for cost to open a stuck elevator. You know you are in the wrong place/hotel specially when you are claustrophobic. Now you are double stresses and hope the elevator work fine ever time you enter in it. Wash room flush was not working. Although stuff was friendly and apologetic. Not to mention that my kids felt like they went into a hunted house due to the light them of the building. Breakfast options were ok. Could have been better. Other then that all was good. Going to try to avoid this one unless no choice
Response from JG on Apr 4, 2024
Hello Mohammad, thank you for staying with us. We'll pass your concern to our maintenance team. We appreciate your feedback.

8/10 Good

Brooklyn

Stayed 1 night in Mar 2024

4/10 Poor

Bruce

Stayed 2 nights in Mar 2024

8/10 Good

Kim

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
the parking area and side walks were snow covered with a lot of snow from a snow fall three days prier . Not enough plug in to plug in cars as the temperature was -30
Stayed 1 night in Mar 2024
Response from JG on Apr 4, 2024
Hello Kim, thank you for staying with us. We'll pass your concern to our maintenance team. We appreciate your feedback.

6/10 Okay

manpreet

Stayed 1 night in Mar 2024

6/10 Okay

Lisa

Traveled with partner
Disliked: Amenities, property conditions & facilities
Didn’t look like the photos on internet, too dark and no bistro bar restaurant. Very stuffy in the room, no window to open.
Stayed 3 nights in Mar 2024
Response from JG on Apr 4, 2024
Hello Lisa, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Katlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Mar 21, 2024
Hello Katlyn, thank you for staying with us!

2/10 Terrible

Briar

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JG on Mar 13, 2024
Thank you for staying with us.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities
Comfortable bed. Shower was only luke warm
Stayed 1 night in Mar 2024
Response from JG on Mar 11, 2024
Hi Donald, thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff amazing.
Stayed 1 night in Mar 2024
Response from JG on Mar 11, 2024
Hi Susan, thank you for staying with us. We appreciate your feedback. Thank you also for the kind words towards our staff.

8/10 Good

Al

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Great value..
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello AI, thank you for staying with us. We appreciate your feedback. We hope to accommodate you again soon!

8/10 Good

Daniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Our visit was pleasant, rooms were clean
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello Daniel, thank you for staying with us. We appreciate your feedback. We hope to accommodate you again soon!

10/10 Excellent

Rita de Cassia Alves

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and awesome staff.
Stayed 2 nights in Mar 2024
Response from JG on Mar 11, 2024
Hello Rita, thank you for staying with us. We appreciate your feedback. Thank you also for the kind words towards our staff. We hope to accommodate you again soon!

8/10 Good

juanita

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and courteous. Room was clean and spacious. I would stay there again.
Stayed 1 night in Feb 2024
Response from JG on Feb 28, 2024
Hello Juanita, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Thank you also for the kind words.We can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Alana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was quiet staff for amazing to deal with and very friendly. My only complaint is that my bedding had a few minor stains
Stayed 1 night in Feb 2024
Response from JG on Feb 28, 2024
Hello Alana,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Also, thank you for the kind words towards our staff. I'll make sure to share them with our team as it will surely put a smile on their facesWe can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from JG on Mar 21, 2024
Hello Jill, thank you for staying with us!

10/10 Excellent

Katie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly, professional and great to deal with!!
Stayed 1 night in Jan 2024
Response from JG on Feb 28, 2024
Hello Katie,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. Also, thank you for the kind words towards our staff. I'll make sure to share them with our team as it will surely put a smile on their faces.We can't wait to have you back again soon!Best Regards, Clarion Hotel & Conference Centre

10/10 Excellent

Gabor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great value for the price. The location is very convenient, only minutes from Costco and other shopping amenities. Finding a suitable parking space is quick and easy. The staff are nice and helpful. And last but not least, the beds are really comfortable.
Stayed 4 nights in Feb 2024
Response from JG on Feb 28, 2024
Hello Gabor,We sincerely appreciate you taking the time to share your valuable feedback on your recent stay at the Clarion Hotel & Conference Centre.Your kind words about our staff are truly appreciated. I'll be sure to share them with our team, as it will undoubtedly bring smiles to their faces.We eagerly look forward to welcoming you back soon!Best Regards,Clarion Hotel & Conference Centre

8/10 Good

Terisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. The staff were helpful and kind.
Stayed 2 nights in Feb 2024
Response from JG on Feb 12, 2024
Dear Terisa,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. We want to thank you as well for the kind words towards our staff. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Arjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from JG on Feb 12, 2024
Thank you for staying with us!

10/10 Excellent

Hussein

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not busy at all. Front desk staff were really great and helpful. The hotel has a gym and swimming pool. Breakfast is was included and was really good omelette . French toast . Pancakes and fruits. the kitchen staff were absolutely delightful and very helpful. Laundry area available for guest and coin operated. Overall a really nice experience.
Stayed 2 nights in Feb 2024
Response from JG on Feb 12, 2024
Dear Hussein,Thank you for taking the time to provide us with your valuable feedback regarding your recent stay at the Clarion Hotel & Conference Centre. We want to thank you as well for the kind words towards our staff. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Gerry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the little kids. Having access to the Millennium place was outstanding. Will definitely return again.
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Hello Gerry,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.We hope to see you and the family again soon!Sincerely,Front Desk TeamClarion Hotel & Conference Centre

6/10 Okay

Lindsey, Consort

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Dear Lindsey,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Carrie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JG on Jan 23, 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Marcia

Traveled with family and small children
Liked: Staff & service
Bathrooms need updates, gross rust and silicone. Pool room was freezing as exterior door has a draft. Hair in drains. Handle on room door moves away from door when opening. Carpets need scrubbing , can smell sweaty things.
Stayed 1 night in Jan 2024
Response from JG on Jan 30, 2024
Hello Marcia,Thank you for taking the time to share your recent experience at the Clarion Hotel & Conference Centre. We value your feedback and sincerely apologize for any inconvenience you may have encountered during your stay.We take all guest concerns seriously, and your specific feedback regarding housekeeping will be promptly communicated to our team to address and rectify the issues raised.We encourage our guests to communicate any challenges or concerns they may face during their stay. Our dedicated front desk team is available 24/7 and is always eager to assist you promptly, ensuring your experience is nothing short of exceptional.We hope to see you again soon!Best Regards,Clarion Hotel & Conference Centre

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
Limited plug in parking as the plugs in the back were not working. The hallway to millennium place could use some upkeep however non issue going back and forth. Pool was slightly warmer then cold, however could be due to the outside temperature being -40C. The free breakfast was good (Pancake or waffle, egg, and one meat. Cereal, bread, bagel, fruit, muffins, yogurt, and drink).
Stayed 2 nights in Jan 2024
Response from JG on Jan 30, 2024
Dear Christopher,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

2/10 Terrible

???

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was very unhappy. We left 3 hours later
Stayed 1 night in Dec 2023
Response from JG on Jan 30, 2024
Thank you for staying with us!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable and a convenient location. The staff were very friendly and accommodating.
Stayed 1 night in Jan 2024
Response from JG on Jan 23, 2024
Hello Lindsay,Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Nicci

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet property, very helpful staff.
Stayed 1 night in Dec 2023
Response from JG on Jan 4, 2024
Hi Nicci, Warm greetings from all of us at Clarion Hotel & Conference Centre!Thank you for taking the time to share your feedback with us! Thank you for the kinds words as well, we appreciate it. Looking forward to the pleasure of hosting you again in the future.Warm regards,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Heather

Traveled with family
Liked: Amenities
Loved our stay nice staff also
Stayed 1 night in Dec 2023
Response from JG on Jan 4, 2024
Hi Heather, Warm greetings from all of us at Clarion Hotel & Conference Centre!Thank you for taking the time to share your feedback with us! Thank you for the kinds words as well, we appreciate it. Looking forward to the pleasure of hosting you again in the future.Warm regards,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Garry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Room was comfortable. Hotel was very quiet. Good breakfast.
Stayed 2 nights in Dec 2023
Response from JG on Jan 4, 2024
Hi Garry,Warm greetings from all of us at Clarion Hotel & Conference Centre!Thank you for taking the time to share your feedback with us! Thank you for the kinds words as well, we appreciate it. Looking forward to the pleasure of hosting you again in the future.Warm regards,Front Desk TeamClarion Hotel & Conference Centre

6/10 Okay

Ian James

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from JG on Dec 27, 2023
Thank you for staying with us. We appreciate your feedback.

6/10 Okay

Gordon

Desk staff seemed very inexperienced
Stayed 2 nights in Dec 2023
Response from JG on Dec 27, 2023
Hi Gordon,Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback and apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We would appreciate it if you could share what happened so that we can better train our front desk staff. You may reach us through the contact number provided on our website and ask for the Front Desk Manager.We hope to hear from you soon. Best regards,Clarion Hotel - Front Desk Team

6/10 Okay

marites

Traveled with partner
My husband sleep well The bed is good
Stayed 1 night in Dec 2023
Response from JG on Dec 27, 2023
Hello Marites, Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

Peter

Stayed 1 night in Dec 2023
Response from JG on Jan 10, 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Gillian

Stayed 1 night in Nov 2023
Response from JG on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from JG on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Laurie

Traveled with partner
Again the nightlight in the bathroom doesn’t work and the toilet ran once every minute our entire stay, most annoying. Room #354
Stayed 1 night in Dec 2023
Response from JG on Dec 27, 2023
Hi Laurie, Thank you for choosing to stay with us at the Clarion Hotel & Conference Centre.We appreciate your feedback, and we apologize for any issues you encountered during your recent stay. Your satisfaction is our priority, and your input helps us improve our services.We encourage our guests to communicate any challenges or concerns they may face during their stay. Our dedicated front desk team is available 24/7 and is always eager to assist you promptly, ensuring your experience is nothing short of exceptional.Rest assured, we are committed to making necessary improvements to ensure a better experience for our guests.We hope to welcome you back in the future and provide you with the exceptional stay you deserve.Best regards,Clarion Hotel - Front Desk Team

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked the hotel was set back from traffic and very quiet. Staff was great. Breakfast was good
Stayed 1 night in Dec 2023
Response from JG on Dec 11, 2023
Hello Sherry, Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

8/10 Good

Chris, Spruce Grove

Liked: Cleanliness, staff & service, amenities
Excellent staff. Rooms a little dated but very clean
Stayed 2 nights in Dec 2023
Response from JG on Dec 5, 2023
Hello Chris, Thank you for your thoughtful feedback on your recent stay at Clarion Hotel & Conference Centre.Thank you also for the kinds words, we appreciate it.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We look forward to the opportunity of hosting you again in the future and providing you with an even more enjoyable stay.Sincerely,Front Desk TeamClarion Hotel & Conference Centre

10/10 Excellent

david

Stayed 1 night in Nov 2023
Response from JG on Dec 26, 2023
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to initially change rooms because the room we were in had no heat. The staff were very helpful and friendly.
Stayed 2 nights in Nov 2023
Response from JG on Nov 28, 2023
Hello Deborah, Thank you for choosing to stay with us; your presence is always a delight. :)See you again soon. Best, Front Desk Team - Clarion Hotel & Conference Centre

8/10 Good

Dalilah

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from JG on Nov 21, 2023
Thank you for staying with us!