Ratings based on 564 Verified Reviews

They paid and stayed. We double-checked.
2.2 out of 5
58% of guests recommend
2.5 Room cleanliness
2.7 Service & staff
2.5 Room comfort
1.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Calgary

No good hotel

Posted Dec 15, 2014
The hotel has terrible entrance and dirty. It was with a lot of noisy. In the middle of the night people walking and making noise.
1 out of 5
by A verified travelerfrom kelowna

Very old hotel and very run down part of town.

Posted Dec 8, 2014
The restaurant was closed for renovations. The dispensing machines were out of order. There was no place to get so much as a coffee or a bottle of water on the premises. The carpets were so dirty in the rooms I wouldn't walk on them even with socks. The place is generally run down Howard Johnson should be ashamed
Comment from Hotel Management
Dec 9, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest; Thank you very much for spending your time in writing this comment. The issues that you wrote above are very important to us. If you will give us another opportunity to serve you once again, we would be glad to let you try our upgraded deluxe rooms. These are rooms with totally new carpets, furniture, bath and more. We are also excited to invite you to try our new restaurant whcih will open before Christmas. So as with the totally new designed lobby, hallways, buffet and conference center which is the next phase of our makeover. Please call us directly and look for yours truly so that we can talk about all of your concerns. We look forward for your next visit and change the impression you first had at the Howard Johnson Hotel Edmonton. Sincerely, Adrian T. HoJo Edmonton
3 out of 5
Recommended
for Everyone
by A verified traveler

For work

Posted Dec 6, 2014
Not bad, but i was expecting more than we they offer such as low price, free breakfast
Comment from Hotel Management
Dec 9, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest, We appreciate your comment. In the coming couple of weeks, our new restaurant will open and food and beverage will be added up to our service and facilities that you will enjoy. As of the moment, our competitive rate will be just for accommodations and basic services. The new Howard Johnson Hotel Edmonton is looking forward for you to try us again, as we are near to the completion of our renovation. Sincerely, Adrian T. HoJo Edmonton
2 out of 5
by A verified travelerfrom b

cleanliness

Posted Nov 10, 2014
This building is in need of a vacuum and just some overall maintenance. Has potential but needs a total make over
Comment from Hotel Management
Nov 19, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest; Thank you for your comment. We apologize for the inconvenience that you encountered during your stay in our hotel. We will definitely have these concerns passed on to the involved departments. The total makeover of the hotel is not far from happening. Next phase of the renovations will be the remodeling of the lobby and hallways, new restaurant (which will open in mid-December) and exterior renovations is scheduled to be early next year. We look forward to have you back once again to let you have a better experience. Sincerely' Adrian T. HoJo Edmonton
2 out of 5
by A verified travelerfrom alberta

Noisy

Posted Oct 27, 2014
Pros: Nothing
Cons: Add more computers and staff to assist guests when checking in and out.
Location: Just stayed there for 1 night. Did not get the chance to go around the area. Although there were pharmacies and a bank close to the hotel.
Doors slam when closing making so much noise. "Quiet time is 10 pm", but the doors were just noisy as guests come and go even at the middle of the night. And the other guests when they talk were so loud. The hotel needs to do renovation to improve the sound proofing.
Comment from Hotel Management
Nov 17, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest; We apologize for the inconvenience that you have experienced during your stay with us. Our next phase of guest room renovation will take place in a couple of weeks from now. And part of it is better insulation and sound proofing of our rooms. We would be glad to see you once again and try our freshly upgraded rooms which are ready for your occupancy. Sincerely, Adrian T. HoJo Edmonton
2 out of 5
by A verified traveler

I would find a different hotle

Posted Oct 25, 2014
Pros: Very quite.
Cons: The housekeeping and front desk, must work together.
My wife and I arrived at 4;30 PM. We were given keys to are room however, the room was not made. We returned to the front desk to ask for another room. The front desk clerk did not believe us, so the manager took a look for himself. We received keys to another room, and the manager assisted us. The room was made, so he left. However, when we turned on the bathroom light, the exhaust fan just screamed. So, back to the font desk. The manager offered us an upgrade room. However, the front desk clerk said they where all booked. The manager looked and two rooms were available. The upgraded room was a lot nicer than the standard room. The finished work in the washroom was very messy. We had the room booked for two nights. We returned back to the hotel around 10PM in are second night. Guess what?? The room was not made.
Comment from Hotel Management
Nov 10, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest; We are very saddened of the very unpleasant stay that you have experienced while you are with us. And basing on your review, we had met with all the concerned staff and we made sure that your concerns are taken seriously for better service to our guests in the future. One step that we took is we hired new sets of housekeepers which are more reliable, responsible and more efficient in doing their tasks. We are very hopeful to have you back with us once again. experience a better and more comfortable stay. And try our new facilities which is on it's way. Sincerely, Adrian T. HoJo Edmonton
2 out of 5
by A verified travelerfrom High Level

Not fancy...

Posted Oct 20, 2014
But a cheap place to stay on short notice. Ratings are fairly accurate. No extras but a clean place to stay. Be mindful that the walls must be thin as conversations could be heard fairly easily in either room next to ours.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom YT

was ok' close to west Ed mall

Posted Oct 14, 2014
Didnt mention restourant was being renovated, room was ok, no bed covers, never vacuumed room, no trim On bottom of the wall .
Comment from Hotel Management
Nov 10, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear LB; We appreciate your time in writing this comment. We are happy to inform you that our new restaurant will be opening on the first week of December. A tasteful combination of our lobby's modern design and lighting will give you a better impression of having a new Howard Johnson Hotel Edmonton to serve special guests like you. That is why we would like to invite you again next time you visit the city to try us again and enjoy a more comfortable stay. Sincerely, Adrian T. HoJo Edmonton
1 out of 5
by A verified travelerfrom edmonton

sucks

Posted Oct 13, 2014
I didn't stay because the staff didn't even speak English in front of me. disgusting. Basically let me leave to be on the street because I had an exhausted dog and they would not let me stay with a pet, even though I reserved for him. Appalling, uncaring foreigners.
Comment from Hotel Management
Nov 10, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest; It is our regret to not have you stayed with us. Unfortunately, our hotel is not a pet friendly hotel but since we would like to be considerate to some of our guests, we consider accepting service pets as long as they have the proper supporting documents. We made sure that the agency that you booked with was informed about this and were pretty much aware about this hotel policy of ours. We also took your comment seriously regarding our staff performance standards. The management came up with English-Only policy to eliminate this kind of issue right away. Again thank you for your comment as this will make us improve our service towards excellence. Sincerely, Adrian T. HoJo Edmonton
3 out of 5
by A verified travelerfrom 땡

보증금이 좀짜증남 300달러

Posted Oct 9, 2014
없슴 위에말햇다시피 디파짓이 좀짜증남 300달러 하지만 근처에 갈만한곳이없으니 가는것도나쁘지않음 몰까지 44분걸어서
Comment from Hotel Management
Nov 10, 2014 by Adrian T HoJo Hotel, Hotel Management
Dear Guest; Thank you for your comment. We took the initiative to take this comment of yours into consideration, the management reviewed all the possibilities and came up with a solution to make the amount of our incidentals reasonable and justifiable. We are glad that your overall stay with us is very pleasant and we hope we can have you back and stay again with us next time. Sincerely, Adrian T. HoJo Edmonton 친애하는 고객, 귀하의 의견에 감사드립니다. 우리는 고려로 당신의이 댓글을 취할 주도권을했다,the 관리는 모든 가능성을 검토하고 우리의 잡비의 양이 합리적이고 정당화하기 위해a 솔루션을 함께했다. 우리는 우리와 함께 전체 숙박이 매우 좋은 점을 기쁘게 생각하고 우리는 우리가 다음 번에 다시이 우리와 함께 다시 머물 수 있기를 바랍니다. 감사합니다, 아드리안 T. 호조 에드먼턴