Ratings based on 626 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom edmonton

Nice hotel, excellent customer service

Posted Dec 8, 2014
Booked last minute as we were at a party near by. Fantastic front desk staff upgraded our room free of charge. The pub at the hotel had friendly service staff and great food.
Comment from Hotel Management
Dec 10, 2014 by Rajesh, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our awesome staff and pub. We look forward to your next stay!
4 out of 5
Recommended
for Everyone
by A verified traveler

a great place to stay in Edmonton.

Posted Dec 5, 2014
Pros: location and amenities (gym, restaurant)
Cons: including bottles of water in the room
Location: lots of restaurant choices!
This was a pleasant hotel to stay at. There were no hassles at all!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Thermal Systems

Posted Dec 5, 2014
Nice beds and a clean quite place to rest one's head.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Rimbey, AB

Great stay

Posted Nov 29, 2014
Pros: all
Location: Nearby south side shopping, dining and entertainment
Great staff, room, well managed, and underground parking. What more can I say.
Comment from Hotel Management
Dec 3, 2014 by Rajesh, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. Our underground parking is definitely a treat, especially when the weather isn't the greatest. We look forward to your next stay!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Inuvik

Great amenities, large clean rooms, friendly staff

Posted Nov 26, 2014
Large rooms are clean and comfortable and staff are friendly. Great food in the atrium and the gym and pool are nice.
Comment from Hotel Management
Nov 28, 2014 by Rajesh, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our property and staff. We look forward to your next stay.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Grande Cache, AB

Convenient location'

Posted Nov 16, 2014
Pros: The restaurant, food and staff were awesome
Cons: Cleanliness of rooms and hallways, parking
Location: Conveniently located for shopping
Convenient location, however cleanliness of hotel much to be desired
Comment from Hotel Management
Nov 25, 2014 by Rajesh, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to our standards.
2 out of 5
by A verified traveler

I didn't stay more than 2hrs

Posted Nov 13, 2014
Bathroom was disgusting, pulled the sheets back they were dirty and looked like they had something on it. Thank goodness an emergency came up and I had to leave I did not feel comfortable staying there.
Comment from Hotel Management
Nov 29, 2014 by Rajesh, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with our staff to ensure all guest rooms are up to Carlson standards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Regina

Nice, clean & comfortable.

Posted Nov 10, 2014
Everything was great except it would have been nice to know that the hot tub was under construction and that they just started up the pool again, water was cold.
Comment from Hotel Management
Nov 27, 2014 by Rajesh, Hotel Management
I'm sorry that it was not communicated that our hot tub was out service due to upgrades but I'm very happy to hear you enjoyed the rest of your stay. I hope your travels bring you back to us in the future so we can exceed your expectations.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom newport beach, ca

Great room, especially for the price.

Posted Nov 3, 2014
We were greeted by a very friendly staff, and a clean, comfortable, quiet room. The quality of room service at breakfast (food and service) was five star. The beds, pillows, and linens are top quality. A very pleasant surprise, especially for the price. Absolutely would stay there again.
Comment from Hotel Management
Nov 19, 2014 by Rajesh, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed everything with your stay and we look forward to your next.
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel .. good location

Posted Oct 31, 2014
We had a great stay and had we needed including food, drinks and the pool and exercise rooms were great.
Comment from Hotel Management
Nov 19, 2014 by Rajesh, Hotel Management
Thanks so much for your feedback. I’m so happy to hear that you enjoyed our excellent facilities. We hope your travels bring you back to us in the future.