Ratings based on 525 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
77% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location in hotel district - conveniences of

Posted Mar 23, 2015
Pros: Location, reputation and service.
Cons: Parking lot and surrounding ground are in need of remedy!
Location: Close to major mall and accessibility to other areas of the city.
The Sandman hotel chain is established and has a good reputation. the hotel is good and service was excellent. There is construction in area which made surrounding ground rather messy. Otherwise a satisfactoryexperience.
2 out of 5
by A verified traveler

Posted Mar 13, 2015
Pros: Pool, hot tub
Cons: Rooms could be updated, parking could be more accessible.
First of all there was no parking available. I drove around the parking lot for an hour looking for a spot. Then checked in, got my room card and had to go back to the front desk four times because the card wouldn't work. I wasn't impressed. The room was cold, I tried to turn the heat up, but nothing....the outer parts of the hotel are beautiful, pool, hot tub, front foyer but the room themselves are old and carpets are very well used.
2 out of 5
by A verified travelerfrom prince george

Freezing cold in hallways.

Posted Mar 4, 2015
Rooms are old and outdated. Bathrooms are also very old.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Convenient

Posted Feb 27, 2015
Very convenient location close to WEM. Chop Restaurant was amazing and offered a great opportunity for a nice evening out without having to go out. Would chose this hotel again for other Edmonton getaways.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver, BC

Posted Feb 15, 2015
Pros: There were two restaurants located in the Hotel.
I would recommend this hotel. The conference rooms were nice, two good restaurants, staff was friendly, room was comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 9, 2015
Room was nice, checking in and out I had to wait over 10 minutes due to the lack of front desk staff.
4 out of 5
Recommended
for Families
by Fernandofrom calgary

good

Posted Feb 4, 2015 on Hotels.com
check in is too late and chech out to early
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick stop on the way home

Posted Feb 3, 2015
Pros: Staff were really good. Price was decent for quality
Nice, clean hotel. The front desk guy saw we had a long trip and upgraded our room to a suite which was nice for the same money. The downer for us was the pool facilities were closed for the evening, and we were told it would open up again in the morning but never did. We also noted there wasn't any elevator access, as the height difference between the 1st and 2nd floor is only 6-8 steps. Which wasn't a major problem, but if my wife didn't have me there she would have had much more challenge getting her bags up the staircase.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatoon

nice, price was right and close to west Edmonton

Posted Jan 23, 2015
Pros: price was right and close to mall, casino
Cons: nothing
Location: close to mall and casino
good, price was right, close to west edm mall and palace casino, it was easy to get there from out of town
3 out of 5
Recommended
for Couples
by A verified traveler

this hotel is not great

Posted Jan 4, 2015 on Hotels.com
the clerk was an imbicile, the beds are to small for a couple, so in order to sleep with your other you have to pay more for a queen or king. will not book this hotel again.