Ratings based on 313 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by Teddiefrom Calgary

Wonderful Staff

Posted Feb 18, 2015 on Hotels.com
Fabulous staff with superior level of service.
Comment from Hotel Management
May 9, 2015 by Steven, Hotel Management
Your business and feedback are both very much appreciated. Thank you for staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view and excellent health/spa!

Posted Feb 18, 2015
Was as great as I expected to be, except the cleaniness.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
I am sorry that we did not meet your expectations. I have shared your review with the executive housekeeper and fitness centre maanager so that they may address your concerns with their teams.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Feb 17, 2015 on Hotels.com
Comment from Hotel Management
May 9, 2015 by Steven, Hotel Management
Thank you for the four star rating.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lacombe ab

Excellent hotel.

Posted Feb 16, 2015
Stayed over for wine fest held at the shaw centre. Very close. Room was excellent. Staff was very friendly. Lots of old photos showing the history of the hotel. Parking was expensive. Valet is $44 per person per vehicle. Self park was $32 for the night. Bartenders in lounge were great. Very professional. Watch out for the ceasers. $14 each. But tasty. Will return and would highly recommend.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for sharing your review. It is very much appreciated. I have also shared your comment with our food and beverage director so that he can consider your feedback during his next pricing review and competitor comparisons.
3 out of 5
Recommended
for Couples
by Matthew

Posted Feb 16, 2015 on Hotels.com
Comment from Hotel Management
May 9, 2015 by Steven, Hotel Management
Thank you for taking the time to share your rating. In the future, please provide some feedback so that we have an opportunity to correct any concerns you may have had.
4 out of 5
Recommended
for Couples
by Laurafrom Fort McMurray

Great Views

Posted Feb 12, 2015 on Hotels.com
Excellent hotel with excellent views and location. Only problem with our stay is that we upgraded to the river view but our room was right next to the elevator. We could hear the elevator all night. Excellent service in the hotel restaurants.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatoon

Beautiful old word charm and service

Posted Feb 2, 2015
Location: We enjoyed the dinning, the lounges, the relaxing atmosphere and the pool/sauna/spa facilities.
This is a beautiful hotel in the theme of these types of properties. Building, rooms and amenities were beautiful and the service was from an by-gone era. If you want to relax, slow down and be surrounded by elegant comfort and service, this is your place.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Your experience is exactly what our guests should enjoy each and every time they choose us. Thank you for sharing and I hope that we will be able to welcome you to the property again soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Saskatchewan

Beautiful hotel, very grand, amazing place to stay

Posted Feb 2, 2015
Pros: We loved everything about this hotel!
Cons: We can't think of any way this hotel could be improved-- it's terrific!
Location: There are many cultural centres nearby, such as museums , galleries and restaurants.
The service at the beautiful Hotel Macdonald was just great-- from the smiling doormen to the very helpful staff at the front desk to the restaurant staff, everyone was so helpful and kind. The hotel is just stunning-- very beautiful. Our room was lovely, with a view of the river valley. The room was so clean, and the bed was like sleeping on a cloud. We would recommend this amazing hotel in a minute!
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for the wonderful comments and for taking the time to share them. I have shared your review with the team at the hotel as I know they will appreciate that their efforts do not go unnoticed. Thank you for your business and I hope that we will be able to host you again soon.
4 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Good start, sore finish

Posted Jan 30, 2015 on Hotels.com
Beautiful room and view. Very pricy. Was disappointed Smudge wasn't in but she gets the weekends off! We enjoyed a night cap in the bar but things were awkward when it came to paying for the bill. There was an option to charge the bill to my room so I choose to use that option instead of using my bank card. After I wrote out my tip and room number we retired to our room for the night. Unfortunately once we settled in our room we received a call from the resturant requesting us to go back down because they claimed there was no credit card on the room. There obviously was because I booked through hotel.com with my credit card. So I had to dress in public clothes and return to the bar. My friend who had paid with her bank card at the bar told me later that when she looked at her account the bar had charged my purchases on her credit card before I went back down to the bar. They paid her back after I paid but they added those purchases without her permission, it was a very odd and uncomfortable situation. The morning we were to check out the front desk called and asked we place a credit card on the room for what they called a "deposit". Very weird. I assume the mistake of not confirming my credit card was made by the front desk attendant when I checked in and I ended up suffering for it throughout my stay.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Downtown Edmonton Hotel

Posted Jan 28, 2015
Pros: Nice workout facilities, central location close to LRT.
Cons: but the TV over the treadmill didn't work
Staff was excellent and went the extra mile to make me feel comfortable.
Comment from Hotel Management
Mar 9, 2015 by Steven, Hotel Management
Thank you for staying with us. It is sincerely appreciated.