Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Saskatoon

Hotel Time Machine

Posted Mar 26, 2015
Pros: not much
Cons: everything
Retro is one thing, but this hotel is stuck in the past. The Sutton Edmonton features intermittent elevators, carpet with cigarette burns by Pierre Trudeau, and a pool area that rivals the Grand Budapest hotel. If you're lucky enough to spend the night, don't be alarmed by "scheduled power outages" or encountering some of the downtown's outdoor residents greeting you on the way to breakfast in the morning. The Chop Steak House is a confusing juxtaposition at the hotel - nice, but expensive and trendy.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom fort mcmurray

Great shopping

Posted Mar 24, 2015
Pros: Comfortable rooms
Cons: Room service
Too many street people begging for money at the doorways and mall areas.
2 out of 5
by A verified travelerfrom calgary, AB

Outdated and Overpriced

Posted Mar 23, 2015
Chose this hotel because of Expedia deal that said the room was $114, that turned out to be actually $150. The hotel forces you to pay $31 per vehicle per night to park in their lot which is underground and a not directly at the hotel. Definitely not worth the price. The hotel looks nice but is clearly very old, the elevators were broken so any time someone pushed a button on any of the 26 floors, the elevator would go directly to that floor and forget which floor you chose. The room was all and cramped, with a king bed, two couches a desk and dresser that took up a lot of space. Oh, the best part was When I first got there the house keeping staff burst into my room without knocking and I happened to be changing my clothes.
3 out of 5
by A verified travelerfrom Calgary

Posted Mar 22, 2015
not recommended, facility is too old. The water stopped running for a couple of days.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ottaws

Great location and price

Posted Mar 22, 2015
Great location, old hotel in the middle of being renovated. Great price.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

Comfortable stay.

Posted Mar 20, 2015
Nice hotel, but a little worn and could be cleaner. Enjoyed the views of downtown.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 16, 2015
Pros: convenient location downtown Edmonton
Cons: slow elevators and only 2 out of 3 elevators worked, ice machine not working, parking is not included and is expensive, windows rattled when windy
Location: convenient downtown location next to downtown arts district, shopping mall, good restaurants
good experience overall, location is very good, close to downtown arts district, pedway connected to mall, 2 bars in hotel, lots of good restaurants within walking distance, staff were pleasant. parking is not included in reservation and is expensive, elevators very slow and only 2 out of 3 were working, ice machine not working on our floor, windows in room rattled and noisy when it was windy outside, can be noisy with traffic, construction and ambulance/police sirens
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal for a quick stay.

Posted Mar 16, 2015
Went up to Edmonton for the outdoor show and crashed ice for a night. Managed to grab 2 rooms with two double beds in each for only 250. Nice central location where most points of interest are only a 13$ cab ride. Good bars on the main floor as well
5 out of 5
Recommended
for Everyone
by A verified travelerfrom saskatoon

Had a pleasant stay

Posted Mar 15, 2015
The only downfall is to pay 31 for parking was the only downfall otherwise it was awesome the staff was extremely friendly and I'd recommend the hotel the restraints were great food as well
4 out of 5
Recommended
for Everyone
by A verified traveler

Dated but nice hotel

Posted Mar 15, 2015
Close to where we're supposed to go the next day. Close to shopping mall etc. Front Desk is not as friendly and accommodating .