Exterior

Reviews of Travelodge by Wyndham Stony Plain

2 out of 5
Travelodge by Wyndham Stony Plain
74 Boulder Blvd, Stony Plain, AB

Reviews

7.8

Good

Rating 10 - Excellent. 249 out of 908 reviews" "
Rating 8 - Good. 392 out of 908 reviews" "
Rating 6 - Okay. 181 out of 908 reviews" "
Rating 4 - Poor. 56 out of 908 reviews" "
Rating 2 - Terrible. 30 out of 908 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Hernani, Lac la biche

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bob, GM on Mar 26, 2024
We're sorry for your experience with us, Hermani. How could we have helped to make your stay experience better?

10/10 Excellent

Monika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the staff and the pool
Stayed 3 nights in Mar 2024
Response from Bob, GM on Mar 24, 2024
We appreciate your positive feedback, Monika. We hope to have your visit our hotel again in the future.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stopped overnight..
Stayed 1 night in Mar 2024
Response from Bob, GM on Mar 24, 2024
Thank you for your positive review, Richard. We look forward to your next visit to Stony Plain.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from Bob, GM on Mar 20, 2024
Thank you, Jason, for your positive feedback. We look forward to your next stay with us.

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff. Room was clean and comfortable but could use some updates in the bathroom. Breakfast had lots of selections. Wished the hot tub was warmer.
Stayed 2 nights in Mar 2024
Response from Bob, GM on Mar 18, 2024
Thank you for your feedback, Kelly! We are looking to update our rooms in the next year or so. We've started looking at our budget and for suppliers. Thank you for staying with us.

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
All was good
Stayed 1 night in Mar 2024
Response from Bob, GM on Mar 16, 2024
Thank you for taking the time to review our hotel. We look forward to seeing you again.

6/10 Okay

Emie

Stayed 1 night in Mar 2024
Response from Bob, GM on Mar 12, 2024
Thank you for your feedback, Emie.

6/10 Okay

Olivia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Adequate for the price. Staff is great! Clean property. A/C heating unit is very loud and a bit disruptive when sleeping. Overall a good value
Stayed 1 night in Mar 2024
Response from Bob, GM on Mar 9, 2024
Thank you for your feedback, Olivia! We hope you'll choose us again for your accommodation needs the next time you're in our area.

2/10 Terrible

Beverley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and outdated.
Stayed 1 night in Mar 2024
Response from Bob, GM on Mar 2, 2024
Thank you, Beverley, for your feedback. I apologize for any noise you experienced during your stay with us. We are currently looking into suppliers for a complete room update we hope to have complete by within the next year or so.

8/10 Good

Jason

Stayed 7 nights in Feb 2024
Response from Bob, GM on Mar 20, 2024
Thank you, Jason, for your positive feedback. We hope you'll choose to stay with us again the next time you're in this area.

6/10 Okay

DONGHOON

Traveled with family and small children
Liked: Staff & service
Tv is too much old model like 2001 years model.
Stayed 1 night in Feb 2024
Response from Bob, GM on Feb 29, 2024
Thank you for your feedback. We have been slowly changing out the 32' TVs. This process has been ongoing based on need and financial considerations.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and the rooms were clean and quiet. Not huge but they had everything we needed. Free breakfast was great too! Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Bob, GM on Feb 19, 2024
We appreciate your feedback, Colleen. We look forward to your next visit with us.

2/10 Terrible

John

Disliked: Amenities
It was good
Stayed 2 nights in Feb 2024
Response from Bob, GM on Feb 16, 2024
Thanks for your feedback, John. How could we have provided better service to you? Was there an issue during your stay with us?

8/10 Good

Nneka

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I like the breakfast. But their hot tub was not clean when we used it last night. It was full of something that looked like hairs.
Stayed 1 night in Feb 2024
Response from Bob, GM on Feb 12, 2024
Thank you, Nneka!!! We appreciate your feedback. We will make sure we clean the hot tub on a more frequent basis.

8/10 Good

Jessica Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Great service.
Stayed 5 nights in Feb 2024
Response from Bob, GM on Feb 11, 2024
Thank you, Jessica Anne!!! We appreciate your positive feedback and look forward to having you stay with us again in the future.

10/10 Excellent

Val

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lovely helpful staff
Stayed 1 night in Jan 2024
Response from Bob, GM on Feb 11, 2024
Thank you, Val!!! We appreciate your business and look forward to seeing you again.

6/10 Okay

Dr. John

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Bob, GM on Jan 30, 2024
Thank you for you feedback, John. We appreciate your business. What could we have done differently to change your opinion of our hotel?

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bob, GM on Jan 29, 2024
Thank you, Danielle!!! We appreciate your positive feedback and hope to see you again in the future.

8/10 Good

John

Stayed 2 nights in Jan 2024
Response from Bob, GM on Feb 11, 2024
Thanks, John!!! Your positive feedback is important to us and we hope to see you again.

2/10 Terrible

Mohamad

Stayed 1 night in Jan 2024
Response from Bob, GM on Jan 30, 2024
Thank you for your feedback, Mohamad. How could we have done better to change your opinion of our service?

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find
Stayed 1 night in Dec 2023
Response from Bob, GM on Jan 8, 2024
Thank you, Tricia, we greatly appreciate your feedback. We hope to see you again.

8/10 Good

Susan

Liked: Cleanliness, staff & service
Super nice front desk staff. The room furnishings are a little worn but the room was very clean.
Stayed 1 night in Jan 2024
Response from Bob, GM on Jan 8, 2024
Thank you, Susan! We are in the planning stages of a update to all our rooms. All furnishings will be replaced during that time.

6/10 Okay

Nicole

Traveled with partner
Liked: Cleanliness
Average hotel
Stayed 1 night in Dec 2023
Response from Bob, GM on Jan 8, 2024
Thank you for your feedback. We will strive to be better in the future.

10/10 Excellent

GloAnn

Checking in is quick and easy
Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 31, 2023
Thank you, GloAnn!!! We appreciate your business and your positive feedback.

4/10 Poor

Tyson

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My brothers girlfriend had bed bugs crawling on her in her sleep. The staffed moved them to another room and gave them one night free.
Stayed 1 night in Dec 2023
Response from Bib, GM on Dec 30, 2023
My apologies for the inconvenience. We take this issues very seriously. A technician fumigated the room this afternoon.

6/10 Okay

Tyson

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bed bugs in the room.
Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 29, 2023
My apologies for the inconvenience. We have a company coming to deal with them today.

10/10 Excellent

ashes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Bob, GM on Dec 27, 2023
Thank you, Ashes, for your positive feedback on our service.

10/10 Excellent

Laurence

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 26, 2023
Thank you, Laurence!!! We appreciate you feedback and hope to see you again in the future.

10/10 Excellent

Kenneth

Stayed 3 nights in Dec 2023
Response from Bob, GM on Dec 26, 2023
Thank you, Kenneth!!! We appreciate your feedback and your business. Happy Holidays!!!

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beside family restaurant
Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 22, 2023
Thank you, Terry!!! We appreciate you choosing to stay with us and also support Mr. Mike's Steakhouse.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 15, 2023
Thank you, Joyce!!! We appreciate your positive feedback & for choosing to stay with us.

6/10 Okay

R. Wade

Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 11, 2023
Thank you, R. Wade. We appreciate your feedback.

10/10 Excellent

jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and quiet the bed and pillows are comfy Thank you travel Lodge ☺️
Stayed 1 night in Dec 2023
Response from Bob, GM on Dec 10, 2023
Thank you, Jesse!!! We appreciate you for choosing to stay with us and hope to see you again in the future.

8/10 Good

John

Liked: Staff & service
It was a good stay
Stayed 2 nights in Dec 2023
Response from Bob, GM on Dec 9, 2023
Thank you, John!!! We appreciate your business and hope we'll see you again in the future.

10/10 Excellent

Roy

Stayed 2 nights in Dec 2023
Response from Bob, GM on Dec 8, 2023
Thanks, Roy!!! We appreciate your business and hope to see you again the next time you're in our area.

10/10 Excellent

Henrietta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff where friendly and the room was clean. I had a good stay and slept well. Will definitely recommend.
Stayed 2 nights in Dec 2023
Response from Bob, GM on Dec 8, 2023
Thank you, Henrietta!!! We appreciate your business and your fabulous review of our hotel service.

8/10 Good

Laureen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great overall. The room was clean and everything worked well. Nice continental breakfast area. The only request i would make is to have a nightstand on both sides of the king sized bed.
Stayed 2 nights in Nov 2023
Response from Bob, GM on Dec 3, 2023
Thank you, Laureen!!! Your suggestion of having a night stand on each side of the bed will definitely be taken into consideration when we decide start a complete renovation.

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Bob, GM on Dec 3, 2023
Thank you, Margo!!! We appreciate your fanatic feedback. Hope to see you again in the near future.

6/10 Okay

Brad

Liked: Cleanliness, amenities, property conditions & facilities
Desk clerk must have had a bad day. Served, but he was not happy to answer simple but reasonable questions. Upon discovering I forgot to pack shaving cream it was the only item they suspiciously didn’t have ☹️ I guess the desk clerk showed me who’s boss. ☹️☹️
Stayed 1 night in Nov 2023
Response from Bob, GM on Nov 26, 2023
My apologies for your experience at the front desk. We don't generally carry shaving cream as an complimentary item. But, that's something we may consider in the future.

10/10 Excellent

Sarah

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the fact that the bed was firm and the room was cooler than most hotels I've stayed in. Much more comfortable.
Stayed 1 night in Nov 2023
Response from Bob, GM on Nov 20, 2023
Thank you, Sarah!!! We appreciate you choosing to stay with us and hope that we will see you again in the future.

8/10 Good

Shawn

Stayed 1 night in Nov 2023
Response from Bob, GM on Dec 8, 2023
Thanks, Shawn!!! We hope to see you again in the future.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Bob, GM on Nov 13, 2023
We appreciate your feedback of our services and hope to see you again in the near future.

10/10 Excellent

Sha

Stayed 1 night in Nov 2023
Response from Bob, GM on Dec 8, 2023
Thank you, Sha!!! We appreciate you choosing to stay with us.

2/10 Terrible

Ursula

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bob, GM on Nov 11, 2023
I do apologize for the issue that arose regarding this reservation. However, prior arrangements had not been made for this gentleman's security-related deposit since he did not have a credit card to pre-authorize. This is stated in our policy on Expedia. This would not have been an issue if we had contacted prior to arrival for a credit card authorization form to be completed.

2/10 Terrible

Blair

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel sucked!! Couch had staines, bench had stains
Stayed 1 night in Nov 2023
Response from Bob, GM on Nov 8, 2023
My apologies for your experience during your stay with us. I will have those issues addressed immediately.

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was great. The breakfast was great as well.
Stayed 1 night in Oct 2023
Response from Bob, GM on Nov 6, 2023
Thank you, Lora!!! We're thankful that you enjoyed our services. We hope to see you again on your next trip to our area.

8/10 Good

David

Stayed 2 nights in Oct 2023
Response from Bob, GM on Nov 4, 2023
Thank you, David!!! We appreciate your feedback and hope to see you again in the future.

8/10 Good

Rory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Bob, GM on Nov 3, 2023
Thanks, Roy!!! We appreciate your positive feedback.

4/10 Poor

Arthur

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The heat in the room was very low and we froze all night but didn’t have time to ask to switch rooms with all the troubles I had already
Stayed 1 night in Oct 2023
Response from Bob, GM on Oct 29, 2023
My apologies for your experience during your stay with us. We do turn down the heat to save on energy in unoccupied rooms. We would have been happy to come and assist you with increasing the room temperature.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Is very friendly staff nicing quiet
Stayed 1 night in Oct 2023
Response from Bob, GM on Oct 29, 2023
Thank you, David, for your feedback of our services. We hope to see you again in the future.