Ratings based on 228 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom New Zealand
Nice hotel in the middle of townPosted Mar 2, 2015
We booked the panoramic suite mainly for the view which was exceptional. However when we arrived in our room the air conditioning was not working and black water was coming out of the bathroom sink. Rang reception and when it was realised that air conditioner was not fixable, we were moved into another panoramic suite within the hour. The new suite was very nice, no black water and the air conditioning was working. Buffet breakfast was really good. Hotel facilities were good but feel the exterior of the hotel could be maintained better. Hotel staff were very friendly and helpful with organising tours and giving directions.
by A verified travelerfrom Melbourne
Vanuatu experiencePosted Jan 16, 2015
Cons: Just about everything especially the beds which are old and have an 'anti bed wetter' plastic cover on the mattresses which promote body perspiration
The Grand Casino Hotel is well positioned in the centre of Port Vila. We understand it was built in 2005 and unfortunately not much has been done to it by way of maintenance or upgrade since then. It needs a great deal of refreshing to bring it into a 4 star Hotel category. I would place it at around the 3-3.5 star standard.If there is a GM on site I don't think that he/she has walked around the property in some time.
by Amelia Metcalffrom Australia - ACT - Canberra
Posted Jan 8, 2015
Pros: A good place to stay overnight before travelling to other islands. The casino is fun to play in
Cons: Smoking allowed inside the casino
for Everyoneby A verified travelerfrom Munich,Germany
Nice hotel,unfortunately not a resort,but excellenPosted Jan 5, 2015
Pros: The room,food,the harbourview,the personal treatment ,the helpfulness...
Cons: Vanuatu's starting in Port Vila,but not to forget the other islands,Tanna with the Mount Yasur and the tribal life there,one of the last paradises
Location: See above Port Vila also nice but became a resort for Australians,a kind of Mallorca,but the miracle waits on the other island
I was only two night,but everything was excellent,very nice staff,lovely room with sea view,holiday feeling,good food ,excellent service,nice Atmosphere,any time again.Thank you!!!
by Sue Webbfrom Vanuatu
Posted Dec 29, 2014
Facilities: Nice ; Value: Reasonable; Service: slow; Cleanliness: Clean, bathroom needed a scrub;
for Everyoneby A verified travelerfrom f
Nice hotel lovely staffPosted Dec 11, 2014
We wud stay here again had no kids with us thank god as it certainly wouldn't b for kids very quite maybe to quite but definitely enjoyed our stay would stay here again but rooms a but outdated could do with a make over and windows very dirty so need to be cleaned on outside
for Business Travelersby A verified travelerfrom London
Excellent central location to Port Vila business cPosted Dec 10, 2014
Cons: airport pickup procedure - failed on arrival. Worked for departure.
Location: close to commercial centre and many restaurants, etc.
Convenient location and close to all facilities. As far as I am concerned this is sufficient!!!
by simon lardnerfrom Australia - VIC - Melbourne
Posted Dec 8, 2014
Pros: Great central location if doing work in Port Villa
Cons: Looking a little tired in the rooms
Location: Perfect, Australia
for Everyoneby A verified travelerfrom sydney
Nice hotel..beware noisy airconditioningPosted Nov 30, 2014
Location: Close to everything...best hotel in the centre of town by default....no other options that are acceptable stndard unless you stay at a resort.
They have a problem with airconditioning noise...i needed to change rooms immediately when i arrived. Luck of the draw with noisy rooms...some better than others.
for Everyoneby A verified travelerfrom sunshine coast
Relaxing atmosherePosted Nov 16, 2014
Pros: Position, casino, staff, ease of tours
Cons: A little work on some rooms
Location: End of town, close to shopping, markets, transfer stations
Had very pleasant time Was a number of other Aussies ,some repeat attenders, all had positve experience Good tour organisation