Lunch and dinner served, American cuisine
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Reviews of Unique Suites Hotel

2.5 out of 5
Unique Suites Hotel
920 W Lincoln Ave, Charleston, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 540 reviews" "
Rating 8 - Good. 187 out of 540 reviews" "
Rating 6 - Okay. 53 out of 540 reviews" "
Rating 4 - Poor. 20 out of 540 reviews" "
Rating 2 - Terrible. 10 out of 540 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin Van

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time while staying at the Unique Suites in Charleston, Illinois. The staff was friendly and welcoming. The rooms (our family used two) Were clean and comfortable. We would definitely come back the next time we are in the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jordyn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay!
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
No waffles for breakfast. Well maintained common areas . Efficient front desk.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying here. Clean and quiet. Staff is great!
Stayed 1 night in Apr 2024

8/10 Good

Tommy

Liked: Cleanliness, property conditions & facilities
Tried to check on rooms for graduation weekend and they double the room price and you have to book two nights? I will stay 5 miles away at normal prices and one night!
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Debra

Liked: Staff & service
It was just okay
Stayed 1 night in Apr 2024

8/10 Good

Mary, West Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how nice the property is. The attached restaurant was a good choice for quick evening meal.
Stayed 1 night in Apr 2024

10/10 Excellent

John, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel met our needs for our visit to the area
Stayed 1 night in Jan 2024

10/10 Excellent

Glenn

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Joan F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 1 night in Mar 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Liked: Staff & service
The room amenities were fine but the bed and pillows were rock hard. The pillows were literally flat. I stayed several nights and left with a backache and neck pain. The wall decor was all beat up and chipped. It definitely needs a facelift inside the rooms. It was very clean outside and the desk staff was friendly and helpful. I didn’t eat in the restaurant but it looked nice and the menu was good. Sadly, I wouldn’t stay here again except for maybe one night.
Stayed 4 nights in Mar 2024

10/10 Excellent

Charita

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
I liked the convenient it was safe and when our family ordered food from one of the restaurants the staff assured us that the restaurant was very good and she did not lie the food was excellent very hot when it was delivered nice hotel for someone visiting family for a few days
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
It’s an older facility. Even their ‘updated’ rooms are older. But, it’s clean, safe, staff is awesome, bar and restaurant are nice, outdoor sitting area is awesome. I’ve stayed twice. Will stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property, but clean and comfortable.
Stayed 1 night in Mar 2024

8/10 Good

rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
nice stay. Good restaurant ...

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will stay again.
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on Mar 16, 2024
Thank you for the positive feedback, Jennifer! We hope you choose the Unique Suites Hotel for your future lodging needs!

8/10 Good

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many great amenities for a comfortable stay
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Not downside is our stay was too short! Thank you! Really comfortable beds!!
Stayed 1 night in Feb 2024

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Keri Tarrants, General Manager on Mar 16, 2024
Thanks for taking the time to leave us a positive review. We hope to further accommodate your lodging needs!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness but the rooms are small
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Overland Park

Business traveler
Liked: Amenities, property conditions & facilities
We had a show in one of the banquet rooms for two days and our staff also stay there. I am usually underwhelmed by hotel catering but the Brickhouse restaurant which catered it was fantastic all our customers loved the food. The facilities were clean and perfect for what we were doing. heather our server for both days was one of the best servers we’ve had anywhere in the country she took care of not only us but our customers. overall the really nice trip unique knocked it out of the park
Stayed 1 night in Jan 2024
Response from Keri Tarrants, General Manager on Feb 13, 2024
RobertThank you for taking the time to leave us a review and some positive feedback. The staff here at the Unique Suites Hotel and Brickhouse Bar & Grill strive to make sure every guest and customer has a great experience while at our establishment. I shared this review with all the staff, and they were extremely grateful for your kind words. We hope you choose our establishment for any of your future lodging or banquet needs.

2/10 Terrible

Gabriel

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nasty
Stayed 2 nights in Jan 2024
Response from Keri Tarrants, General Manager on Jan 23, 2024
Feel free to contact the Unique Suites Hotel at any time to further talk about the reason for the cancellation of your reservation and any future reservations you may make. Thank you!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tamera

Liked: Cleanliness, amenities

10/10 Excellent

Debra

Stayed 1 night in Dec 2023

10/10 Excellent

Leslie

Stayed 3 nights in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was very clean and it looked like it was recently remodeled
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Emilisa

Liked: Cleanliness
Stayed 4 nights in Nov 2023

10/10 Excellent

Jeena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the parking right outside the room to the outside door.
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything worked like you would expect it to be working very professional clean well-run organization property
Stayed 1 night in Oct 2023

10/10 Excellent

Jack

Stayed 2 nights in Oct 2023

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just one night for our granddaughters VBall game. The hotel was within one mile of the University. We loved the Brick House Bar and Restaurant The food was really good. Service was great. The room was clean , but I think they may need to invest in some mattresses.
Stayed 1 night in Oct 2023

10/10 Excellent

Nichole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought the place was very clean and the staff that I met was very nice. I did not like that there was no fan in the bathroom. When bathrooms have fans it is a lot nicer to be able to dry off after a shower. Since the fan will take in the steam.
Stayed 1 night in Sep 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great place for quick stay
Stayed 1 night in Oct 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Visiting daughter for Family Weekend. Room was simple and all we needed. Nice restaurant and out door patio area. Enjoyed sitting around the fire pit and visiting.
Stayed 2 nights in Sep 2023

8/10 Good

Alexandra

Stayed 1 night in Sep 2023

10/10 Excellent

Yaikesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool! I love the restaurant and the drinks! But we needed regular face towels in the room and not those mid size towels
Stayed 1 night in Sep 2023
Response from Keri Tarrants, General Manager on Oct 28, 2023
Thank you for taking the time to leave us a review and for the positive feedback. We would be more than happy to provide you with extra linen upon request and we hope to further provide your lodging needs in the future! Thank you, Yaikesha, from all the staff her at the Unique Suites Hotel, and we hope to see you in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keri Tarrants, General Manager on Oct 28, 2023
Thank you, Bobbie, for choosing the Unique Suites Hotel for your lodging needs, and for the positive feedback. We hope to see you again and provide you with any of your lodging needs!

6/10 Okay

kimberly, Orangeville

Liked: Staff & service
Stayed 2 nights in Sep 2023

8/10 Good

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was so friendly. I'm disable and they had us on the 2nd floor at first and they cleaned a ground floor room for me. The lobby and restaurant was clean and beautiful. The only thing that I had a problem with is the bed is too hard. But overall I would stay there again and recommend it to my family and friends.
Stayed 2 nights in Sep 2023
Response from Keri Tarrants, General Manager on Oct 28, 2023
Thank you for taking the time to leave us the positive feedback. The staff here at the Unique Suites Hotel strive to make every guest experience comfortable and accommodating. We hope to see you in the future!