Ratings based on 51 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Philadelphia, PA, USA
the best hotel in Dead Sea areaPosted Nov 8, 2014
Pros: Everything. But especially friendliness and professional;ism of the staff
Cons: No need for improvment
Luxurious rooms. Excellent food. Superb location- right on a beach. The staff is fully commensurate with 5 starts hotel
for Couplesby Kobifrom Belgium
Great timePosted Sep 22, 2014 on Hotels.com
The locatrion is very good with a private beach on the dead sea. No need to walk.Food was great, the decoration of the rooms is very comfortable. Service is somtimes slow and not at the expected level.Overall, it is one of the best hotems in the area
for Couplesby Brianfrom Jerusalem
Enjoyable 2 nights at the Dead SeaPosted Sep 18, 2014 on Hotels.com
The Herod's Hotel is a great spot. Very nice pool area and close access to the Dead Sea. The mashgiach koshrut was particularly helpful.
for Couplesby Jane Doefrom USA
Best Getaway. Want to go back!Posted Sep 16, 2014 on Hotels.com
The staff at Herods is amazingly friendly and helpful. We really enjoyed our stay and definitely would want to go back in the future. The room had everything we needed and a breathtaking view of the Dead Sea. The beds were comfy, and the room was clean. The safe and mini fridge were nice surprises. Herods private beach means no crazy crowds…just an enjoyable relaxing time at the Dead Sea. Herods provides free mud on Mondays and Fridays. If you're there another day, you can buy packets or buckets of mud at a nearby store. Herods provides shuttles to/from the shops. The pool is large and really nice. Because it's a spa hotel, you also get access to a jacuzzi, steam sauna, dry sauna, and jet shower. The pool and spa areas close at 6 pm, so plan accordingly. There is nighty entertainment provided. Another major advantage is that Herods is handicap friendly. Just ask an employee for an alternate route, and he/she can lead the way. The restaurant is delicious. My husband is a meat lover, and I'm a vegetarian, and there was plenty for both us. Everything is fresh and flavorful. And the variety is overwhelming. Looking forward to our next visit to Herods.
by A verified traveler
Awful hotel. Not 5 star!Posted Sep 10, 2014
As the issues were numerous I have listed them below as follows: First room provided: - two single beds - not a double as booked - the safe didn't work - the bathroom smelt very badly of sewage - the hallway smelt of smoke - the room was very dirty - no soap Second room: - air conditioning didn't work - it was over 40 degrees celcius - the bath was filthy - brown water came through the taps in the bath and shower. The gentleman who came to fix this issue was so rude to my wife that she had to ring me to return to the room as I was downstairs. No one called to check up or apologise at any point. General issues - this is marketed as an international 5 star hotel: - no one spoke English - the staff were very rude throughout - the restaurant closed at 9pm - room service took over an hour - at the poolside my wife asked for ice in a cup and the barman place two plastic cups on the bar and pointed in the direction of the hotel telling her to get it herself - the hotel in general was dirty and was not of a 5 star standard - the buffet in restaurant was disgusting with the food clearly having been left out all evening. The room service food no better We tried to complain/fix the issues but were treated very badly with the manager even looking at his watch and walking off while we were trying to explain our disappointment. I am not at all happy with the hotel and would like a refund for the awful service and quality of the hotel. The only saving grace is the private beach!
for Everyoneby A verified traveler
Perfect hotel and servicePosted Sep 1, 2014
Pros: Beach infrastructure
Location: Perfect, well apart from the center, easy to park
I really had a good time, and the hotel is worth every penny spent on it
for Familiesby Sarahfrom NYC
False advertisingPosted Aug 31, 2014 on Hotels.com
We booked a family executive suite and upon check in we're informed that if 2 people were staying in the room we had to pay an extra $163. The manager was called and said "this is standards global hotel practice and I won't argue the fact with you" and then she walked away. There was no attempt to resolve the matter and the hotel had an attitude of take it or leave it. FYI The hotel is at the wrong, isolated end of the Dead Sea resort area.
by A verified travelerfrom London
No room servicePosted Aug 30, 2014
During our 5 days stay with the kids, our executive rooms were barely cleaned. No clean towels were placed, the cleaner told me it wasn't her job to clean the mirror...every time I called room service it took them hours to attend to my request. The spa treatments were not to the expectations. Appart from one really good masseur named Yulia who was brilliant. The private pool wasn't clean regularly.
for Getaway With Friendsby Sabenafrom Florida
Fabulous hotel !Posted Aug 28, 2014 on Hotels.com
Amazing food. And great room!!!
Recommendedby Liz wattsfrom Canada
Luxury but not perfectPosted Aug 16, 2014 on Hotels.com
The hotel is beautiful and we loved the pool and private beach. On the second day of our visit we practically had to beg to have the room freshened. Service finally came at 10 p.m., just as I was getting ready for bed. I still had to request coffee and tea refills as well as fresh cups. The beds were never made and the floor not vacuumed.