“Just ok”

We stayed there for just one night, and it wasn't that bad after all. Room was very good, as well as buffet food. But I wouldn't go back. Hotel looks old and requires serious renovation. 80% of the guests were at least 30 years older than me (I am 25), which would be rather depressing if I stayed there for a long vacation. Hotel spa leaves a lot to be desired as well. I ordered hotel room late so I didn't have much choice. But if you do, I'd recommend looking for something closer to the center of town and nicer.

“Nice Hotel and Location. Services need improving”

The rooms were dirty. Even though we had a suite, the couches were stained, the curtains had chocolate stains on them. The motorised transport ("Tuk-Tuk") which takes you down to the bathing area at the Dead Sea was a disaster!There was no order to get on the vehicle...it was 'free-for-all"....pushing and shoving and fighting. Not a nice experience. Food was great. Breakfasts and Dinners were superb. Pool was dirty.

“Not a 4 star at all”

The hotel needs a good cleaning. The rooms smelled and the pool was oily with slimey floors. The food was tasteless but plentiful. I would expect to see this at a 2 star but not at a FOUR star.

“Not the best”

Hotel lobby was very nice, and it is obvious that the new management is trying to get the place in order. However, the carpets are all old, torn and worn. The rooms need to be updated. When we got there at 2:30 PM, we were told that the room was not ready yet (3PM check in). That was OK, but 20 minutes later when they said the room was ready, there weren't any towels. Had to call twice to get them, and then they didn't send enough (3 of us in the room). Also, only sent sheets for the pull-out bed--no blanket or pillow. Final straw was when the shower didn't work correctly. Mold in the bathroom.